Call Center Productivity Hacks You Never Knew Existed - Chat, Email, Phone

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Get Magical for free: getmagical.com/kwestyon
Here's how to be a productive call center agent. Whether you handle chats, emails, or phone calls, these call center productivity hacks will help you ease your workload, improve your performance, and increase your income with bonuses.
00:00 Intro
00:28 For Chat Support Reps
10:08 For Email Reps
11:26 For Phone, Email, & Chat Reps
19:31 For Voice Accounts
#customerservice #callcenter #bpo #callcenterservices #productivity

Опубликовано:

5 июл 2024

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Комментарии : 52

@Kwestyon 11 месяцев назад

Get Magical for free: getmagical.com/kwestyon

@michaelmendez1449 11 месяцев назад

my interview will be tomorrow. wish me luck.

11 месяцев назад

Thanks so much for this! Been using Magical for a year now but I haven't used it on its full potential. Empathy statements really gives me a hard time and I am so excited to use the AI assist to come up with better statements. Thanks for this and I hope more videos about chat handling soon!

@josehpined.twachter7797 8 месяцев назад

Im learning a lot from you. Thank you for sharing about Magical.

@kerileeflores-bh5yi 11 месяцев назад

Thanks for educating us. ❤

@Thanks2Life 11 месяцев назад

Thank you! I wish the best for you!

@princess_pearl5 10 месяцев назад

Omg! you are a God send. Thank you so much for this video. Please try to make more videos like this with tricks and hacks.

@MinxyMoo2023 3 месяца назад

Thank you, you're awesome!

@kristineantonio8945 11 месяцев назад

Love it!!! thank you😊

@ronaazarcon4438 9 месяцев назад

Thank you for the tips

@KelvinShowTV_ 11 месяцев назад

Wow !!! That is super cool !!! Thank you

@laura3619 11 месяцев назад

As always the best tips..❤

@1matim 10 месяцев назад

thanks, good video

@sihlev 7 месяцев назад

I've applied for a call centre job and the response they gave me is quite promising , when they take me I'll continue watching your videos everyday , they really are helpful.❤

@zelynnamoc4193 11 месяцев назад

Nice .. Love these hacks ❤

@obensonjustin1440 11 месяцев назад

I do love you Ma’am you are so amazing

@samuelbandolajr7594 11 месяцев назад

Detailed tutorial video 👍

@princefx5699 11 месяцев назад

when the HR told me my role will be in non voice account as messaging/chat/email support, Im very fortunate that your video come up about chat support. Hoping more on this about non voice account

@CallCenterGirlCebu66 11 месяцев назад

LOVE YOUR VIDEOS . IT REALLY HELPED ME A LOT IN MY CAREER AS A CSR .HERE IN CEBU IT PARK... #QUALFON

@ell4919 11 месяцев назад

I use Magical!

@user-vw6kx1dh4w 5 месяцев назад

more email support content 😊

@laleymantring6767 11 месяцев назад

Can you make video po about the duties and responsibilities of an acquisition manager in a real estate

@tyronefg6761 11 месяцев назад

Notificatyon squad 👍🏻

@gossamerdreams 2 месяца назад

thanks. but i don't think we're allowed to download this though.

@dynamariet 11 месяцев назад

Miss Kwestyon. I am also in chat support channel. I just want to confirm, How about if that magical is not accessible on our work system, can we download it in incognito so that we can use it? I think that's more efficient especially when we were having a dual chats, It's really hard to tailored fit to our responses especially when our customer is very furious about his/her concern.

@Kwestyon 11 месяцев назад

To my knowledge, you can use Magical in Incognito mode but you still need to install it on the main Chrome browser. If you really cannot install it, I highly recommend bringing it to the attention of your Team Leads. Once they find what it can do, they might allow the IT to install it on your whole team's browsers.

@Kwestyon 11 месяцев назад

According to some comments here, some call centers in the Philippines are actually already using Magical. So, if you bring up its usefulness, your TL might just listen. Show this video.

@dynamariet 11 месяцев назад

@@Kwestyon Thank you for that information, Miss. I'll tell my TL about this because most of us are having a hard time to target out ACT since half of us are freshies. Thank you!

@Kwestyon 11 месяцев назад

@@dynamariet Sure thing! What's the maximum number of chats do you usually handle?

@arjaysaren 7 дней назад

Im a newbie in CSR industry. Could you give me some tips on how to be a good call center agent. Im having a hard time with my probing questions

@goromajima2435 11 месяцев назад

My nesting starts later! Wish me luck hehehe

@Kwestyon 11 месяцев назад

Good luck! You can do it.

@earlpatrick411 11 месяцев назад

Hello Ma'am Sheina! I have a question: "What is the english of suman?" I already searched in Google and to be honest, I wasn't convinced by the provided answer. 😅 Thank You Ma'am Sheina! Have a great day!

@Kwestyon 11 месяцев назад

Lol i guess it's just "suman" since it's a Filipino word. 😅

@earlpatrick411 11 месяцев назад

@@Kwestyon thank you Ma'am Sheina! I have a interview this coming Friday at Alorica Davao. That is why I'm panicking right now what is the English of suman. 😅 Thank you Ma'am Sheina!

@Kwestyon 11 месяцев назад

Good luck!

@mylifeinpakistan8595 5 месяцев назад

Wow can I have you're script too pls I need script so I can read anytime I want im practicing now and soon try to apply once im ready pls thanks.😊

@pie1485 11 месяцев назад

❤

@MalditangBisaya 11 месяцев назад

Parang boses mo po yung sa advertisement sa Spotify

@roselynsibay3058 11 месяцев назад

How I wish our company doesn't block this site😢

@Kwestyon 11 месяцев назад

I don't see why they would if it's this useful to their agents. I've heard of some BPO companies outside the Philippines already using this. If for some reason they do block this, I suggest introducing this to someone higher up in your company (like your Team Lead) and demonstrate how helpful it is. It's a Chrome extension so as long as you use Chrome, you can use Magical.