Mock Call with an Irate Customer with Call Flow Guide 

Want to see a mock call with a VERBALLY ABUSIVE CUSTOMER? Here it is: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-rm6jfkXdB7Y.html

I am literally bingewatching your videos right now, taking notes, practicing, based on your guides. I am applying as a CSR at the moment, and your channel is a blessing from heaven! You definitely deserve more recognition! I hope I'll be able to pass my upcoming interviews and eventually get hired! I'm beyond thankful!

Why did I learn more training from you than from my actual call center training 😆

I work in a huge call center company, and deal with these customers on a daily basis. This video was fantastic. Thank you! Please make some more videos about this or on call center depression.

I do really appreciate your effort. We are looking forward for more contents from this channel. Aside from the fact that your voice, accent and diction is really nice and adorable, your contents are very informative, well-organized and accurate. You have no idea how these videos helped us to enhanced our skills needed for this kind of industry, especially the newbies. Please keep doing this and may you experienced continuous blessings from above. We hope to get connected with you soon or maybe put some of your public social media handles. 🙏🏻 Have a great day.

This channel made a huge effort to get into the details. We appreciate you guys so much. This is so helpful not just for people who wants to try the BPO industry but also for representatives like me. It worked as a refresher for me. Looking forward for more videos. Not to mention but I really like your accent, pronunciation and pacing which are so naturally great.

Awesome mock calls. Everything that you said and showed in these videos are so real. I work for a cx service company and most of the time we have to deal with cx like this. Regards from Peru.

This is really helpful thank you so much,I’m on my second week of training and I feel so nervous every time I enter the training room

You should do ASMR! I appreciate how serious and genuine you are in teaching others 🙂

Just got hired as a CSR and still waiting for the training. Watching your videos just help me alot specially from my initial to final interview, and now from continously watching your other videos gives me more idea and knowledge on how this industry really works. As my first time to work in this industry I am really thankful to you and i hope you continue to create videos to help more people. God bless!

I actually having a hard time dealing to irate customers. This is a great help and guide. Thanks!

I think I've been watching you in my free time since I got my offer letter. I'll be starting my training on the 29th of June. Your videos really help me a lot!

*Ang problema kasi kaya nagagalit ng tuluyan ang customer, dahil kapag yung nag handle ng call eh newbie tapos struggle sa pag e-english. Unlike Candice na talagang legit na englishera ng taon! HAHHAHAH* *Kaya kahit alam ni newbie yung solusyon, nahihirapan syang i-deliver dahil napangunahan ng kaba dahil irate nga.* *Sobrang ganda ng scenario nato, very helpful.*

Sorry ma'am, I'm really confused right now 😬 Sheena, Candace and Amber, are they just 1 person? 😅🤔

Oh...this is so nostalgic! This makes me miss taking in calls and speak with different types of customers. I had been working in a BPO for quite a while until I finally shifted to my profession. This video, without a doubt, will really help call center newbies and those who are planning to join the industry in handling calls especially handling irate customers.

You deserve millions of subscribers. You have an adorable voice and the first time I watched your vid, It takes time for me to realized that you are Pinay🙂

Thank you so much I am learning while waiting for my training this coming oct 21 wish me luck ♥️ this is my first time in BPO ♥️♥️♥️

Oh my gosh!!! I've been in the industry for more than a decade now, and I feel I know a lot. Your videos are informative and it feels like I'm on my training days. I would recommend your channel to my colleagues since I definitely know these would help them a lot. Thank you and I hope you would continuously make videos about other topics or strategies or even techniques in our conversation with our customers. You helped me a lot and I would definitely watch your videos.

Wow totoo po yung nagsasalita over the phone ? Hahaha parang totoo or what , IM NEW FAN PO PALA HEHE kahit wala pang mock call or interview pinagaaralan ko na ang mga dapat paghandaan

i am so amazed of watching you while you were talking to an irate customers and i couldn't imagine how you deliver your perfect words in a polite way and i'm impressed with your best resolutions, and i hope that i could do that perfect call flows in a proper way if ever i apply in a call center company, thank u so much for your tips.. more power from your blogs.. god bless =)

This makes me pretty nervous my training will start for the next 4 days this helps alot thank you for making this video 💖

I'm new here and I have been binge-watching your videos. They are very comprehensive and detail-oriented. You don't forget to mention different scenarios. I also love your voice. I'm very nervous about my interview and I am preparing for a mock call. Wish me luck :)

When empathizing, we never use BUT's.... "HOWEVER"

Super galing!!!! Pwedeng director ng site!!! Hahaha char pero ang galing mo po talaga, super natural ng accent ✨✨

You are my ate now. Youre scary at first but really helpful. I admire your skills and youre really great. I subscribed.

I envy you ma'am, I think I'm not fully ready to enter a BPO company considering that I am not confident with my verbal commution skills. 😢

Hi , I think your perfomance is really rewarding at moment you explain something , there should be a lot of issues with certain customers , great job!!!

The video was detailed and informative! I want to learn more from you! And hope lots more videos to come to Help us newbies in BPO. Thank you, Candace!

Wow this is precise. you disclose all the possible scenarios that we may encounter in the real world. dealing with those irate customer is not a joke. you have to maintain your composure everysingle call that you take, in order to resolve the issue of the customer perfectly. abide to the rules and call flow of the account and your good to go.

Its gonna be my first day at the production floor tomorrow! Im so nervous until i watched this, thank you so much!! New subscriber here by the way.

Thank you for the tips Miss! I clearly understood your explanation in every steps! I think I'm ready for my Mock Call tomorrow! ❤️ More power to your channel! 🎉

Mam is that true 😂 are you twin sister I'm listening to you mam about how to learn Mack call il try to but I'm failed 😭🇵🇭to past

I'm wondering if you are a filipina because the way you speak is very impressive the sounds of your voice is very relax and full of conviction

Oh girl, I am really impressed that you know many things that can help everyone who is near to get their training. Tomorrow, I'll start my training that's why I'm watching your videos as much as possible, they are very useful. Greetings from Colombia.

Thanks for your content it's really help for all newbies good job & more power your channel 🌼🌼

Here's another irate customer in a dead end situation: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-MoCrQMp30Qg.html . In this mock call, the agent won't be able to give any solution to the customer due to the company policy. Yes, this one's harder but you'll learn a lot (including how to de-escalate a sup call ( supervisor call).

glad I find you at this point😍 great and very helpful video.👏👏👏

I will be having my training on Monday. I'm really glad I found your video. It'll definitely help me a lot, moreover I will be watching some of your videos because rest assured that there's so much i can learn by watching those.😁 Thank you for sharing your knowledge ☺️💖

Very informative. It helps a lot especially for a newbie. Thank you so much. More videos to come 🙏

Something about chicks with the name "Amber". Wonder if her surname is "Heard"?

Thank you, Sheena.I already subscribed! This channel is worth subscribing po. Have a great day!

Amber = Karen.

You are the best, I deam of speaking with a wide vocabulary like you thank you for being here and for your effort

OMG! I love your voice and your dedication in giving us more knowledge about call center industry. I hope I can be good as you in the future. Love lots. :*

Sana lahat magaling mag english😞 i’m passed now on my final interview. And i am nervous at training😞 i dont know if i can do it

This women is so damn cool teaching english i really love it her way 🌻

Helle ate Sheena can you make a sample mock calls for technical support account? By the way I learned a lot from your videos ☺️❤️. you're one of my reason why I pass my interview.

I recommend you something , make facebook page or instagram page , by the way you will help more as result this could attend more

Woooow thank you for uploading this kind of video 💖 it is really appreciated and helped me so much on my interviews about how can I handle an irate customer and how to deliver a good customer service ✨💖💖💖

Hello Ma'am, I found your content really comprehensive. I am an instant subscriber the moment I heard your voice. I am going to teach Filipino youth about Contact Center Services on their TLE subject, that is why I searched youtube for call center training. In light of that, I would like to ask if I can use your tips and teachings in my Episode production on Deped TV. I can send you a Consent form via email and see how we can benefit from collaboration. Thank you Ma'am.

I am so thankful that YT recommend your video! Your videos are precise and very informative. Thank you!

thank god i found this kind of content and tutorial for the newbees like me in this kind of industry! like bpo its rea;;y helps me a lot to pursue my work that i really love!nov is my first training hope i can passed it!because of your videos i have confident now to face my interviewer!thanks a lot girl your the best! teacher! and hope i can be like u in the future!good acccent !have a great day!!!

Thank you for all the knowledge you shared to us 😍

I really learned a lot from your Chanel mam,pls help me how to pass the interview I'm really nervous at last this is my first approach to apply in kind of job and industry,.this is very different from my previous job,.as an housemaid..but I really want to learned and grow in this kind of job,I'll do my very best but,where do I start mam,.

first of all, drop-dead gorgeous secund of all, girl you rock as customer service.

Hi just like to ask what computer skills you should need to learn when applying to call center?

Hi, i just want to thank you for all the tips and experiences that you've shared with us. You know what, I just passed my two final interviews with different company. You're highly recommended!! 😊😊 Kudos 👍👍

Miss Sheena 😊 you look like Miss Catriona Gray 😍 your eyes and the shape of your face.. Just lovin' it ♥♥♥ nice content though ♥

Wait wait wait wait! I'm stunned am I just confuse or it really happen? you are twin?

thank you poh maam. Sobrang struggle ako ngaun sa calls ko. But thank you sa mga videos nyo I'm Learning a lot poh.

Wow! Na reach mo na ung 1k+ subscribers. 😉 Keep it up girl! You deserve a million subs. Of all filipino cc vloggers, kaw ung may pinakamagandang accent. ☺️

Obviously you're being frustrated and probably need to apologize..love you twins ❤️

The more I'm watching your videos, it looks like you have some features same to Miss Universe Catriona Gray 😍

nice ..... this video help me a lot... u are a good influence to those who need challenge about job for the call center 🙂

I have discovered your chanel too late wow you've been so helpful

thank you for this, hope I can pass ny interview tomorrow. 😊

Almost 2 weeks from now will be my start date. I will start our training from then and seeing this content of yours, ate, made me kinda nervous but I am still excited because it would be my first job. This is a nice content actually because this is a comprehensive approach on how to handle an irate client. Hopefully I do well with my job being a cs associate. Thank you! I subbed btw

Thank you so much for you effort of this vlogs of yours. This is very very helpful for us beginners! I'am FAN already!

Thank you so much for your effort. All videos are great! They help me a lot.

Very helpful but, what if there's a different story? What if the shipping department delivered the right item but the customer is lying or trying to scam? Is it possible? If so, what should we do? Or what if the customer says the item has damage and demand a refund but actually it's her fault damaging the item. What should we do about that? Looking forward for your videos 'bout that. Thank you so much! I'm a new fan here. Keep going! 💕

hi! new here...it really helps a lot..thank you so much!❤ and i like how you explain everything👍👍👍👍👍👍👍👍👍👍👍👍👍

I'm binge watching your videos right now and its really helpful. Thank you for sharing this to us. I'll be starting my training on Nov. 25 and I'm hoping to get passed.

New subscriber here..I'm so amaze of your voice and well mannered tutorial in CC..today is my versant-interview-behavioral assessment...please wish me luck..I'm so nervous 🥺

Wow what a great mock call.. for me your a hero. I learned a lot from you. Thank you so much for sharing a scenario that been happening or should I say actually happening as a call center agent. And I love the way you pronounce each word.. it was lovely and sound good. And again thank you.

Thank you so much Candice. :) Very informative since I am new in this industry. Helpful kaayo . Tommorow will be my first day of training. Hoping mkapasa sa lahat

Thank you so much for this!🙏🏻 Very helpful! I just subscribed.

Ang cute naman ng teacher ko pag natatawa heheh nakaka kilig. Well anyways, natawa ako sobra. Kahit ako mabibwiset pag pinadalhan ako ng 130 bucks na cutting board

Thank you for all your videos!!! 12months from now I will be on BPO industry!

Thank you so much for this vid. I really learned a lot of tips and good practice that I know will help me on my journey to bpo industry.

excellent...i have subbed...whithout hesistation,dis woman deserves a million subs.keep it up salute!!!😉😉

I just made it to the part three of your video without falling asleep 😃 Thank you for uploading this kind of video it is really helpful especially for a newbies like me.

Excited for the next video! haha! The harder call! (where the company has a different policy 😅)

We are lucky to have a teacher like you, thank you so much for this kind of videos, really helpful for people who wanted to start in this field

Are you guys twins or not? 😁

Hello im new subscribers here... honestly I love it the way you explain it so clearly why,when,how.... you really give a meaning when to use it these words. I keep watching your videos.. its really help me a lot even the pronunciation, accent it gives me confident to talk in public 🥰 keep sharing your knowledge God will Blessed you more... Very informative 👏 👌 👍 😀 🙌 😊 happy subscribers 😀 👍

Hi, can I ask you a question? I live in a country where having a masculine voice as a woman is frowned upon, but I've received a job application for an at-home call center position that demands an impeccable English accent, at a time when I REALLY need the money and lack of transport expenses Could you see them accepting me anyway with an impeccable accent? If not, do you have any tips for a more feminine sounding voice? Thanks a lot

Hi guys!! I just subscribed to your channel. It is very interesting and useful for my job _ collections!! I'm a senior customer service agent and I love how you handled the call. In my last employer, the wrong item has to be return to us and the company does not pay for the shipping label. So you can imaging tell the Cx this !!! it is horrible to hear pissed off Cxs :)

All the puyat of watching your videos at last i pass the final interview today! 💖

thank you maam for ds vidoe. You made everything so easy. you boost me up to learn more and be confident.

This is our training week and Tomorrow would be our mock call and Call certification, I've been watching your video and I've learn so much ,hopefully I could really make it to the production,thank you .

Can I ask for PROBING Questions for WMS WITHIN BUFFER? THANK you in advance

I just got hired from a certain company and i am thankful for your guides as i watch your videos..thumbs up candice…

Subscribed! I learned a lot!!!❤ newbie here training on jan17,2023!!

thanks for your videos

THANK YOU MAM CANDACE, ILOVE YOUR VOICE VERY CLEAR ILOVE YOUR PERSONALITY. BEGINNER HERE..

Good day ! Thank you for your imformative contents and vedios.. Ive watched lots of your vedios, and really find useful ! God Bless to you Maam .. Have a nice day and Keep safe.. !

good afternoon.. I really love listening, learning from your advices and tips..😍

Good day! Shane where can I get or download mock call software? The purpose of this is to train my response to a customer. I wanted to know if I am able to address or find the resolution to a problem. Care to help me out? By the way, already subscribed to your RU-vid channel.

All your mock call sample is used by our Trainor. Hope I can pass soon all my interview. Thank u

Hi! May I ask po. What If Amber Hill lied about the item, and she's actually received the correct item but instead she lied and planning to get another item by complaining such lies? And you promise to give a replacement within a short time and didn't have chance to investigate if the item really delivered correctly or not? Are you/the agent not gonna be accounted about that?