I'm glad even nowadays in 2024 that this is still able to work much appreciated definitely buying another Canon printer with the amount of support you guys have
Everything works up until it’s supposed to allow you to connect the printer. Literally only the last step doesn’t work. I’ve been dealing with this piece of junk for literal hours spread over the course of weeks. None of the “fixes” I can find anywhere online work whatsoever. I give up.
I get all the way up to where I select my printer, and once I click it, it just says “Acquiring printer information” and loads forever and doesn’t get past there.
Hi, Sara Beth! We recommend making your next step calling our US-based tech support team. They're standing by ready to help you at 1-800-OK-CANON (1-800-652-2666). We look forward to your call!
Mine is stuck where the video is at 3:48 “Acquiring printer information” I’ve tried to redo these steps and rechecked the settings for both parts of wifi and app settings and... nothing. It just loads forever.
Hi, Miko! If you're following the instructions shown in the video and you're not having any luck, our PIXMA support team will be glad to get you across the finish line. Register your PIXMA MX490 first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to help you soon!
Hi America. If you're still having trouble getting connected, our printer technical support team can help walk you through it. Please give them a call Monday-Friday 8:00 am to 8:00 pm ET at: 1-800-OK-CANON (1-800-652-2666) We're here to help.
Hi, Rex! To get the best performance from the Canon PRINT Inkjet/SELPHY app, we recommend having the most up-to-date version for your device. If you don't have your device set up to automatically install updates, you can find the latest version in the App Store. Hope this helps!
I agree with Nick, great vid, but my screen looks different. To be clear, all involved is my iPhone and my canon, right? No router, right, even though I use this for web connection in this building? Requested numbers are a chase and a hassle, can not find. About ready to take this thing back to wally rurld !
Hi! If you're having trouble using your PIXMA MX490, we recommend contacting our friendly tech support team for free assistance. You can reach our tech support team weekdays at 1-800-OK-CANON (1-800-652-2666). We hope this helps!
thank my printer start workin after watching this video for people that are having a hard time i didn't have the cd to download to the software i just went on my printer connected to wifi then downloaded the app on my iphone and it work
Hi! Your iPhone can communicate with your PIXMA MX490-series printer with or without a router. If you don't have a Wi-Fi network available, your phone can communicate directly with the printer when you put the printer in Access Point mode. We recommend checking your printer's manual for more information on how to enable this mode, and once you have it activated, your phone should have no trouble seeing your printer via the Canon PRINT Inkjet/SELPHY app. We hope this helps!
Hi, Christina! We recommend going through the setup process shown in the video. Once you get your printer on your network, other devices including your iOS devices should be able to see it on that same network. If you need additional help, our PIXMA support team will be glad to assist you. Take a moment to register your PIXMA MX490-series printer first at canon.us/account and you'll get access to all of your support options including live chat and our 800 number. Hope to help you soon!
Is this a real additional print driver file C:\windows\system32\spool\DRIVERS\x64\3\CNMFUCK.DLL? I am having a hard time believing it is actual found this on my Windows printer test page.
I'm suddenly having issues scanning from my iPhone. I've been doing it with no issues for months (almost daily) since I've been working from home in March, but now it says its scanning, and its not. I cannot find any troubleshooting links online for this specific issue. Help!
Okay the issue for me was that I had to connect to the printer in WiFi. Go to your settings in WiFi and look for your printer. Idk if that helps yall. If not, sorry.
Hi, Bailee! If you've followed the instructions shown in the video and you aren't getting the desired results, our US-based support squad will be happy to help you. Take a moment to register your PIXMA MX490 at canon.us/account and you'll get access to all of your support options. We look forward to working with you!
Hi! You can connect your PIXMA MX490 to your computer via a standard A-to-B USB cable which is available separately. If you are in need of assistance our friendly technical support team will be happy to help at 1-800--OK-CANON (1-800-652-2666). We hope this helps!
Hi, Joel! We're in tech support, too. If you're having trouble getting your PIXMA MX490-series printer to work wirelessly with your iOS device, our US-based support team will be glad to help you. Call us weekdays at 1-800-OK-CANON (1-800-652-2666) or visit canon.us/SupportYT for additional support options. We look forward to talking to you!
Not to worry, Casey! Our support team is happy to help you get it connected. Please give them a call at 1-800-OK-CANON (800-652-2666) weekdays between 10 AM and 10 PM ET. We look forward to hearing from you!
Hello! The PIXMA MX490 has AirPrint capability, allowing you to wirelessly print your photos, emails, web pages and other documents without the need to install software or drivers.
Hi! If you're experiencing problems with your PIXMA MX490, our US-based support squad is ready to stand behind it. Take a moment to register your printer first at canon.us/account and you'll get access to all of your support options including our toll-free number. We look forward to your call!
Hi, Tondalai! Your iOS device can talk to your PIXMA MX490 via the free Canon PRINT Inkjet/SELPHY app. You'll find it in the App Store. Hope this helps!
Hi! If you're having trouble using your PIXMA MX490, we recommend contacting our friendly tech support team for free assistance. You can reach our tech support team weekdays at 1-800-OK-CANON (1-800-652-2666). We hope this helps!
Mine doesn’t show the scrolling options ...when I press the stop button it doesn’t show red ...and when I Scroll it doesn’t show other setup...mine literally does nothing in this video 🤷🏾♀️
Hi, Sierra! If you've followed the steps laid out in the video and you're still having trouble, we recommend contacting our US-based tech support team for free assistance. You can reach them anytime at canon.us/SupportYT We hope this helps!
Hi! Your PIXMA MX490 can communicate directly with your iOS device without the need for a router when you put your printer in Access Point Mode. Your printer's manual has more information on how to do this. Hope this helps!
Oh no! We recommend reaching out to our technical support team for troubleshooting. They can be reached at 1-800-OK-CANON (1-800-652-2666) Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays.
Hi there! We have another video that will help you set it up with an Android device. Check it out! ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-SFjrLoR492M.html
Hi, Joey! If you're having trouble getting your PIXMA MX490 to talk to your iOS device and you haven't had any luck following the steps in the video, our US-based support squad will be glad to help you. Take a moment to register your printer at canon.us/account and you'll find your support options and our contact info. We look forward to working with you!
