Car Buying GONE WRONG | 3 LIVE Phone Calls with Car Dealers

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Zach calls up three separate Nissan dealers to determine what he will pay once his hypothetical car lease ends. Each of them give different numbers and different fees...so which one is the correct one??
3 CALLS, 3 DEALERS, 3 STORIES!

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Опубликовано:

14 июн 2024

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Комментарии : 291

@CarEdge 18 дней назад

No Dealers. No Hassle. Serious Savings. Let the pros at CarEdge do it for you! ⮕ caredge.com/concierge

@johnstanczak5075 18 дней назад

I. think this is a good idea, however, are you able to get more than your fee off a2025/2026 Camry XSE well equipped? Live in Wisconsin...

@oboe440 18 дней назад

wheres the corporate call??

@nedstamler8192 16 дней назад

If they make another video they can get more money on views and comments. Why not.

@user-jy7pz8qv9s 14 дней назад

Please call Nissan to see if they tell the truth go Zach

@tuxpowerpc 20 дней назад

I think calling Nissan financial dept should have been part of this video for a good comparison.

@JReyes624 20 дней назад

Can't double dip if they did that.

@jeffv3296 20 дней назад

Agree. Without calling Nissan Financial and presenting the actual protocol, it kinda felt like this video was a waste. Even if he calls them and presents it in a second video-he’s going to have to review what happened in the calls from this video. Just unnecessarily redundant and a strategy that doesn’t respect the convenience and time of the listeners.

@BTC909 20 дней назад

Is this a CQAEdge video?

@oboe440 20 дней назад

I second this...kinda scummy that that wasn't part of this video to begin with

@LafemmebearMusic 18 дней назад

@@jeffv3296sheesh… yall gotta get a hobby besides complaining…

@christuran 20 дней назад

I would buy vehicles way more often if not for Car Dealers - they are all the same.

@whatskevindoing 20 дней назад

Same

@weh344 20 дней назад

When the Old West died, horse thieves and traders didn't die with it. They just moved over to the New and Used car sales.

@cl2437 20 дней назад

I recently got a job at a dealership that is the 1% no additional markups or hidden fees, everything up front. I don't know if I could work somewhere that acts the way these dealers do

@Snowboarder16 19 дней назад

@@weh344😂😂😂

@myusrn 18 дней назад

That's what makes a Tesla leasing and purchasing experience so unique, it's like buying something off of Amazon.

@strokeracp1 20 дней назад

Lease a car, buy it twice 🤣

@Noxlion28 20 дней назад

Yeah I’ll never understand leasing. Basically burning money.

@thystaff742 20 дней назад

Leasing is the dumbest thing you can do. You're already paying more than buying it outright.

@flychomperfly 10 дней назад

Yup, leased one back years ago before covid and after that buyout, I would never do it again -- just flushed money down the toilet. I spent 3 years of lease payments and had so little equity in the car. From now on, I look for a good car for a decent price that has a good maintenance track record... and then keep the car for at least 15-20 years. At that point, the extended warranty is worth the investment, since it's less than a year of payments to extend the maintenance costs years after it's paid off.

@IchimokuCloud 20 дней назад

I had a fight with my dealer in Hawaii that tried to charge me $1000’s in fees for a lease buy out. It’s blatantly illegal and the lease contract is very clear there are no fees. I argued argued argued and eventually wore down the dealer to agree to a $500 dollar fee to just get it done. Complete BS and specifically not permitted in the lease contract. This is a rip off and extremely poor business practice by the dealer. Jim Falk Maui.

@mikebradford7780 20 дней назад

Why did you pay them anything? Its illegal. You still voluntarily let them rob you. Why?

@blahblahblah-uw4uf 20 дней назад

Sue them instead of paying them the fee

@leonardyoung6821 20 дней назад

You should have called the leasing company directly to get the number in your contract. The lease contract is between the lessee and the lessor. The dealer is a third party. If you call a dealer they will always charge you something for their services.

@IchimokuCloud 20 дней назад

@@leonardyoung6821 did that. No help.

@no-wr6bj 19 дней назад

@@blahblahblah-uw4uf That would cost more than $500 and they know it

@DanTheMan-sz1ft 20 дней назад

If you’re planning to do a lease buyout at a dealership, be sure to bring plenty of Vaseline. I just bought out my Kia K5 a year ago, and basically was not gonna go to a dealer unless I wanted to get it hard and heavy. I called Kia finance and they turned me onto a company named Tresl, who took care of everything for me in a painless, no rip off fashion. Saved thousands in dealer entitlement profit, and saved a lot of money on Vaseline too.

@ricatiman 20 дней назад

I guess it's the Wild West at US dealerships. I am a Vancouver Sales Association certified car salesperson here in British Columbia, as are all salespeople here, with a certification similar to realtors. We went through a comprehensive classroom course, followed by a written exam. Passing requirement is 80% . All dealers here are required to display the selling price on every vehicle in stock. If a customer has a complaint, they call the VSA, who then negotiate a settlement with the dealer. If the dealer refuses to negotiate, legal action is taken by the VSA.

@LafemmebearMusic 18 дней назад

Sounds nice, but your own cbc news has done recent reports about how dealers there are getting around the VSA and still ripping people off.

@Outsourcingideabyjahed 20 дней назад

Your video on car buying is so informative! I appreciate how transparent you are about the process. Watching your experience with car dealers was eye-opening. Thanks for sharing such valuable insights! I love how real and relatable your phone calls with car dealers were. Your honesty is refreshing!

@dereksmith1803 20 дней назад

Dealer - "grounding free" Me - "well, that won't be necessary because my car starts and runs fine right now, so my battery's ground cable is already connected."

@bme7491 20 дней назад

The car might have built up static electricity over time.....:)

@mikec1773 19 дней назад

I bought out my 2020 ram in NY. Dealt with Chrysler capital directly. Residual and taxes. Then did my own DMV. No dealer involved

@dodger0101 20 дней назад

I love when you do these calls! Very informative.

@ednordyke1716 20 дней назад

Two types of state laws 1. where you have to come to dealership to complete your lease buyout 2. I live in NC you can just send in a check to your lender mine (Kia ) with your residual payoff In NC never go to dealership unless in contract states you must (Ford) who in this age and time can bump you payoff In NC the client owns the registration so no state inspection unless due SC is a state where you have to use a dealership Read you end of term on contract for fee due at end FYI if a dealership states aqq fee in most leases that was paid up front in lease. Dealer claiming an aqq fee is a "doc fee" in disguise

@refinedqueen2260 20 дней назад

I just want to say… whenever I walk into any dealership, usually I feel like I’m walking in with three strikes against me as a Black woman. Not anymore… these strikes are lifted because of your videos. Thanks for being a service to humankind. Education is powerful.

@sjfk1306 20 дней назад

Stop being a professional victim.

@cre8tivity87 20 дней назад

@@sjfk1306if you’re not Black stop speaking on something you know nothing about.

@cre8tivity87 20 дней назад

Yes, I agree. Car Edge does a great job educating us consumers.

@labradachig1976 20 дней назад

@@sjfk1306huh?

@coreyoatey 20 дней назад

I would love to hear the Nissan finance call

@dennisconnelly1703 20 дней назад

So CarEdge, I'll be buying a used vehicle next year and you're more than welcome to come along with me. AZ is nice during winter/springtime. :)

@matts9728 20 дней назад

Keep up these calls, great content

@nickic1864 20 дней назад

Car salespeople seem so lazy and uninformed. They always pass you on to manager or finance.

@leonardyoung6821 20 дней назад

It's more like most managers are control freaks who don't want to empower their salespeople. A very knowledgeable salesperson might one day be a threat to their job.

@gt1231231 17 дней назад

Dirtbags, every one.

@aircontrolserviceshotsprin1707 20 дней назад

You guys are fantastic. Keep the videos coming!

@EzekielPrellus 20 дней назад

The car industry is a disgrace. It's so impossible to get any fair pricing, these guys have a cottage industry where they charge $1000 to buy the car for you. Think about that.

@robertherman1146 20 дней назад

That's why the industry needs to be 100% government regulated.

@whatsamattayu3257 20 дней назад

That's why CarMax became so successful. They screw you over for 25% less than a dealership, call it "no-haggle", and people were happy.

@Dreadnaught1Aw 20 дней назад

@@whatsamattayu3257I think it’s more of a no haggle, less hassle kind of deal.

@josefmd 19 дней назад

@@robertherman1146Sure the gov’t is always the answer!

@LafemmebearMusic 18 дней назад

Should they not make a living helping people navigate this mess?

@hotwaxandbubbles 20 дней назад

Ah you guys are doing live calls now too eh? Nice! I always love delivrd doing these. More information is always good.

@hotwaxandbubbles 20 дней назад

@Sensei_88_ exactly! love that guy.

@kbk011 18 дней назад

Keep em coming guys this is great!!

@manormyth 20 дней назад

Fines are always less than they make out they wouldn’t keep doing it

@gypsygirl5554 15 дней назад

Oh and I loved ❤ this type of video. I think you should do more of these types a video. It would be great of you would do a series calling various dealerships and show us the car buying process, from start to finish. Like, Actually negotiate a few deals on new cars, used cars, and leased car...that would be super informative and educational. Ps: I ❤ your channel. It's the best channel on the internet for people purchasing a vehicle...

@goldeneaglejk2678 20 дней назад

Why are you talking to the dealer and not the leasing company? When I bought out my lease I called the leasing company (a national Bank) 10 months before my lease was up. They added 10 months of lease payments to the residual, calculated the tax and I sent them a bank check. They sent me the paperwork and I had to go to the DMV to register the car and apply for the title which I still do not have 3 YEARS later! NY State will NOT accept the lease buyout letter from the bank.

@mikearbon6196 20 дней назад

Absolutely! Call Nissan for clarification

@jameslowery4550 19 дней назад

Yes, make the call!

@rsos8541 20 дней назад

Great job guys.

@jayson657 20 дней назад

In Florida the GMC dealer I leased from wanted to charge me $899 dealer fee to buy out my lease. It wasn’t listed in my lease contract. I didn’t end up buying it out. I bought a Mazda instead, no more leasing and no more big 3 vehicles for me.

@kenjohnson1717 19 дней назад

Please call Nissan Financial!!!!!

@rictic1929 20 дней назад

S-T-E-A-L-E-R-S-H-I-P-S that's what they are and fortunately we have you guys to continue to point it out.

@thystaff742 20 дней назад

We should be able to buy directly from the manufacturer and cut out this bs.

@gerardgalletta6943 20 дней назад

Just went through the lease end buyout on my Ford Escape. I had to pay for Service to do an inspection. $599 DOC fee and the DMV charge. And Sales Tax.

@mdeluxe1929 19 дней назад

Leased a Honda using US Bank. On the paperwork, it listed a 750 fee for a buyout. Naturally I misplaced the papers but remembered the numbers. Went to the dealership and asked if they could pull the paperwork. They started talking about a 3000 buyout and wanted to pull my credit in order to pull my paperwork. I got up and spent a gew hours to find the paperwork. Called the bank and fianced through the bank instead.

@217Jeezy 20 дней назад

Yep, call Nissan financial.

@Gerry090 20 дней назад

I wish there were a canadian version of your channel. Thanks for educating us about those illegal dealer fees!

@bonnieramsey9042 20 дней назад

This happened in FL with a dealer in Tampa. Blew up on media and state shut this down

@davidmacdonald8882 20 дней назад

Here in Canada l did a four lease on a truck. Taxes were paid upfront. I knew the lease buyout before l drove it off the lot. Four years later l gave them a check for that buyout amount and that was it. I did the buyout ten years ago and am still driving that truck.

@gypsygirl5554 15 дней назад

The only way to complete this series is to get the proper information. Yes, you have proved that dealerships need some major training. So at this point you must call Nissan for proper clarification. Thanks to you guys for bringing light to this situation , and wrapping up this series by asking nissian to provide us with the CORRECT information.

@axelbart7470 20 дней назад

Awsome information, the dealer network of greater ny is a big lobby donation to our elected officials, thanks for all your excellent reporting to give the consumer to proper information. Not to takin by the stealerships

@cherylrafferty5444 13 дней назад

I would love it if you could call all the different car financial agencies.. that would be very beneficial

@RickJohnson 20 дней назад

Some dealers here in AZ are changing the nomenclature of the "Doc Fee" to a "Dealer Services Fee". I wonder if semantics get them around certain legal requirements?

@user-kk6rp7ld9g 20 дней назад

OMG, Z, your eyes melt my heart. 🥰

@_SHANE_ 20 дней назад

lol.. I waited till closing to drop off my lease ... went without a hitch. Paid nothing extra. Then again, I didn't buy it out.

@us-unclesam6566 20 дней назад

Got a new one for you. Went to buy a Durango dealer geld firm to MSRP but offered a ridulous offer for trade-in. ( Makes it harder to trace any discounts)

@greggperr6227 20 дней назад

A lot of NMAC leases have a “Disposition Fee” for lease end. But that $ is owed to NMAC, not the dealership.

@mosbys7062 18 дней назад

Yes! Call them!

@MOBMJ 20 дней назад

pops dance just made my day 🤣

@margaretm.7079 20 дней назад

We have trusted folks (salespeople) who had to be honest and knowledgeable of their products for a long time. However, times have changed, and the love of their job insight has been diminished. As a consumer, I must be responsible and knowledgeable of what I purchase and make the decision. Is this what I really need? Or just want? Am I willing to pay their price? Wisdom is crucial.

@loboalamo 20 дней назад

Yes! Do it!☀️

@kdsewell01 20 дней назад

Yes! Pls call NMAC and validate.

@no-wr6bj 20 дней назад

In the age of cars being nearly disposable i will never understand the business model of trying to get an extra few thousand bucks by screwing someone over vs them being repeat customers and sending family/friends to buy as well. It's always been bad but its getting worse. Had a great experience buying in 2019 at a dealer, zero drama. Went in to trade in the same car. They gave me a price 6k over their online price, told me carvana trade in values were fake, and wouldnt return my own car keys to me. Now i am never going back, and telling everyone i know not to either.

@bent7131 19 дней назад

Depending on the state, you may be able to skip the dealership and buy the vehicle out directly from the leasing company, which is might be what CarEdge was inferring when they suggested contacting Nissan financing. If not required by law, there really isn't a reason to go to the dealership. The dealership doesn't own the car, the finance company does and unless there is an open recall or the lease contract states otherwise this shouldn't be an issue. Make sure to get to the DMV as soon as you receive the title and prepare to pay any state taxes, titles and fees when registering the vehicle.

@TATERNUTS1 20 дней назад

You don't have to have anything whatsoever to do with the dealer if your buying off lease. I've done it recently

@TATERNUTS1 20 дней назад

Just buy it directly from your current lein holder. Or find another bank if you'd like. Don't call the dealer unless your returning it

@talis84 20 дней назад

follow up for sure. People should know they should call their leasing company, not a dealer when buying out a lease.

@JayInapriorlife 12 дней назад

This happened to me in 2022 on a 2019 Nissan Altima after a three year lease. The first dealer quoted me a price nearly $8k over the contract price. Of course, I left the dealership. I told the second dealer upfront what happened at the first and they STILL did the exact same thing! This time a paltry $5K over the $15,525 buyout price. Imagine how pissed they were to write that deal. I paid the residual tax and the AGREED UPON $300 PROCESSING FEE and was on my way. The car was retailing over 25k at the time, because of covid of course, and even though I didn't really want to keep the car... it was cheaper to keep her. Nissan is as crooked as a dog's hind leg.

@BM-if9zn 20 дней назад

Please call VW finance dept also. I am very interested to know what they charge

@bme7491 20 дней назад

In California, if a dealer has a contractual agreement with the Department of Motor Vehicles (DMV) to be a private industry partner, they can charge a maximum of $175 (starting 1/1/24) doc fee (that goes to the DMV to cover their costs), otherwise the dealer is limited to charging $70.

@scottstuckey6593 20 дней назад

Gotta call ‘em.

@kevinbarry71 20 дней назад

I don't lease, but if you want to buy one out at the end of the term why not simply read the contract. I believe you can do it there and not have to go anywhere near dealership

@Evltwn 20 дней назад

When I bought my lease out from Lexus, I went to the dealership and talked to them about it. I asked about dealer fees and they said I’d have to pay again. Wasn’t happy to hear that. Spoke to Lexus Financial directly and they told me I could buy the lease out from them. I would not have to go to the dealership. So that’s what I did. Sent them a payment in full and they sent me the title. Only had to pay sales tax. I don’t know why people bother with the dealership if they’re buying out their lease.

@user-uq6vn4ec3i 20 дней назад

Think you need to call Nissan to find out what to expect to be charged and advise them there dealers are giving them a bad image.

@beekaye1496 19 дней назад

NY has some bad car dealership and their fee are off the chain, I was going to purchase a used car from a NY dealer for my daughter. I ran away as soon as I heard their crazy doc and processing fees.

@jerrylundegaard2592 20 дней назад

According to Nissan the only costs of buying your leased Nissan vehicle are the residual value, any lease end charges specified in the leasing contract, and state mandated taxes and fees. There are no dealer fees or acquisition fees involved. Clearly a F&I manager at a Nissan dealership knows this. For them to suggest otherwise is, indeed, criminal.

@PedroBrandaodrums 7 дней назад

My lease ends in Sep VW credit told me I have to go to a dealer to finish my buying process which is ridiculous but it's a Florida thing. HELPPPPPP

@Wizard-xt5ld 20 дней назад

Love these videos. Just curious if they (sales rep) give consent to recording? 😅

@michaelpiker5562 20 дней назад

Yes call Nissan!!! Please make video for Nissan 🙏 thank you for all that you do!

@SteveHolland-bw5rd 20 дней назад

What u think about jeep Renegade?

@Jim-xs2fl 20 дней назад

What about overmilage fees on a buyout ?

@BilAppleton 20 дней назад

I have been very lucky when buying the cars I have bought, in the past…sure the dealers drag you through a drawn out process, but I typically walk away with a satisfying day of dealing to get the dealer to sell to me the vehicle I want at an agreeable price. You need to be prepared to walk away if it looks too good to be true.

@YoshiV819 19 дней назад

GM Financial will charge you the "acquisition fee". My dealer told me this would happen and GM Financial would not close the account until this was resolved. Had nothing to do with the dealer. I disputed the fee with GM Financial speaking to several folks up the chain, they would not relent! They could see I was a repeat customer, I asked them if they were sure this is the route they wanted to go? YES was their answer! I'll never do business with them again, lease or otherwise!!

@steveg6978 20 дней назад

Can you get directly to Nissan Corporate to do a buy out ?

@leonardyoung6821 20 дней назад

Every leasing company I worked for (GM, BMW, Toyota) will allow you to buy directly from them and avoid the dealer--but only if you pay cash. If you need an auto loan, you have to go through the dealer, which means you will pay at least a little more. For that extra charge, though, the dealer will be responsible for getting your plates, registration, and title. Not a small thing in certain states.

@marybethcarlson9288 19 дней назад

The credit union I was put through is charging 450.00 purchase option fee which I think it’s ridiculous

@paraspatel5127 20 дней назад

If I had to guess, the dealerships that they called probably have bad Google reviews. I wonder what the results would be if you try to call dealerships that have excellent reviews.

@hitchedsiren4447 19 дней назад

I work for kia… there is literally a lease acquisition fee the customer signs off on every lease of $300. So for Kia its not a bs fee.

@rothbj1 20 дней назад

Isn’t the lease buyout simply between you and the finance company ( dealer is out of it)?

@eggiemcadams8206 20 дней назад

Yes! Never had a problem with them. Straight to the point and no BS

@beaviskornholio2754 15 дней назад

Do a call on buying a car. A lot of people don't lease vehicles

@TheKingOfInappropriateComments 16 дней назад

What state has no doc fee?

@aaronbritt2025 19 дней назад

@3:18.. It wasn't mentioned, but those state sales tax numbers are just the base state amounts. Many counties add on their own taxes. Here in Vegas, we pay 8.38%. In Phoenix, it's 8.6%. I thought you guys were going to make a 4th call to Nissan Financial to get the real info.

@GlennLaycock 20 дней назад

I am surprised that some places in USA you pay all the taxes when you take the lease. Trying to think the effect of that.

@user-bp6kp8py3b 19 дней назад

Unfortunately many dealerships are just money hungry technically stealing from consumers, I leased a car many years ago and wanted to buy it at end of lease, my original dealer tried to charge me like $700 and this was 20 plus years ago, I called GM to clarify they said I did not owe any extra money other than cost of buying out the lease so went to alternative GM dealer across the street they did it correctly, just bought the vehicle no extra garbage/theft fees.

@ronbrown6729 20 дней назад

Why did gm pull Colorado and canyon from all sales?

@metalmilitia224 18 дней назад

Leased once, but never again. BMW in NJ charged thousands because we were not going to buy a car with them (moving away for military). BMW N America was no help at all either. Never again…

@jamesk6260 20 дней назад

Why go to a dealer? Just call the manufacturer financial line for the lease. Is there a reason to go to the dealer when you want to buyout a lease?

@bhmichigan8731 20 дней назад

I am in my late 60s ... by 18 I learned to always and I mean always ask question you already know the answer to when doing any kind of business. Because there are 3 replies #1 The truth, #2 I am not sure lets me find out for you (that may or may not lead to the truth and #3 a Lie ... #3 means walk > #2 may end up meaning walk ... #1 fair enough ... as it lets you know what kind of person you are looking into doing business with. BTW > if the first time you get #1 the truth ... ask another one or two ... because 1 truth isn't enough to truly be sure.

@RachelHuerta-dw1yp 17 дней назад

Yes call!

@MR3DDev 20 дней назад

It makes sense, they charge you a fee because they are aquiring your money, that problably needs some procesing.

@gyulamoldvan 15 дней назад

Yes please call nissan financial services

@mikey5150 20 дней назад

Leasing a car is like a fancy rental🤑 not worth the freaking money🤯😵😵‍💫

@JoeS795 6 дней назад

I paid off a lease and did it all myself. Never even talked to a dealership. Why would anyone go through a dealership to do this?

@ahhhcars996 20 дней назад

Second dealer more than likely ment disposition fee

@edwardpark5863 20 дней назад

Notice how they all ask who you leased through? Relationships are beneficial

@regdrums1 20 дней назад

Yes call

@Blackenedpriest1 20 дней назад

I Have A Genesis And Tried To Do A Buyout From The Dealer I Leased From, They Tried To Charge Me 1, 995 Inspection Fee, I Went To Another Dealer, No Fees At All, Just Price And Taxes

@WmCRobison 20 дней назад

MAKE THE CALL please. I would love to hear whay Nissan financial has to say.

@stuartstuart866 20 дней назад

Funny that you have to pay an inspection fee for a vehicle you are buying. So do they penalize you for damage, then discount the buyout accordingly?

@jaya.0069 20 дней назад

Absolutely call Nissan, some of the charges seem a bit excessive!

@malachi45678 20 дней назад

Yes do a video calling Nissan financial services

@memoarias4218 20 дней назад

Yes! Call nissan

@AnimationByDylan 13 дней назад

I've purchased off a lease and have only dealt with the leasing company and the new finance company. I don't quite see why the car dealership even comes into the equation. Here's some advice: Don't bring it to the dealer. Also, within the lease contract there is usually some fee for buying out the lease. You can call it an acquisition fee or whatever you want ... I really think that was what they were trying to refer to. Moreover, by alluding to making another purchase at the dealer, I think the understanding of what you were asking was confused here and there. Hey, I'm not a big fan of dealers by any stretch of the imagination, but to be fair ...

@travisahicks 18 дней назад

I'd love to hear what Nissan Financial Services has to say about this.

@KFM124 20 дней назад

Call Nissan Finance. Or whoever finance company you used for the lease. No dealer necessary. I did that with VW credit.

@flychomperfly 10 дней назад

From what i saw, CarEdge really shouldn't have to call corporate because they explained that the signed agreement is a legal document and the terms of that doc guide the transaction.... so, anything else the dealer tries to do is in violation of the contract. Therefore, nothing corp finance says should factor in... except to see if the manufacturer will be honest...and if so, what their reaction might be to finding out how the dealers are actually breaking contracts to rip off their customers. It could be messy... but, yah... do it, Zach!