Shady Car Dealer Gets Caught | Live Phone Call 

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I can't believe you found a shady car dealer.

You should not be redacting the name of the dealership. They should be outed

Please call a Dodge dealership for a car. I think the entire community is interested in seeing how that plays out

Make more “Shady Calls”

Ray - with all due respect, I stopped going to dealerships after going to 5 different locations with their printed Ad only to hear that it's not available. Dealerships use Ads to lure folks in the door with no intent to ever honor that pricing

Dealers are never going to change their ways. They've been deceptive in the past, present and will be in the future. Its up to the comsumer to change. If you arm yourself with information you will not get burned. Do not accept what they say especially when they want you to negotiate a markup above MSRP. As soon as you see it WALK!!

TSRP = Toyota Suggested Ripoff Price

Dealer markups were never a thing in Canada until Covid. When inventories were bare, a minority of dealers started marking up vehicles and/or only selling vehicles if you also bought the service plan, extended warranty etc. Many of the dealers that went down that road are now struggling to sell vehicles on full lots and I'm not shedding any tears for them!

Interesting you brought up Saturn. I remember back in 2007 when the Sky came out, the whole "everyone pays the window sticker" model fell apart in the Los Angeles area. I discovered one owner actually owned four of the dealerships, all of which were charging huge markups. Saturn collapsed 3 years later.

Mistake you made here Zach is when you mentioned the ADM in the first place. What you should have started your conversation with is this: Give me your BEST Price Offer for this Toyota Corolla Cross and just play stupid and let them tell you if there’s ADM or not and if there’s one how much. What you did wrong here is telling them themselves that you seen $4000 on the car as ADM and now they have higher price level to use as leverage against you to negotiate down to MSRP. What you should have done is played dumb and don’t mention the ADM and stick with MSRP and work yourself down instead of now trying to overcome that ADM and when you do the dealer will now tell you this: well we already took off $4000 off from the price.

The $4k over MSRP is a negotiating tactic. The dealers don't expect to get over MSRP, but the initial big ask makes it easier for them to get MSRP, not below.

Never pay a dealer markup, ever!

Agreed, this is why everyone dislikes dealers and I just buy cars from private owners.

I have 45 years of dealership experience. 30 with Toyota. They really frown upon this type of stuff because they know all it does is piss people off. I maybe wrong, but I believe most of your mystery shopping is in the DC area. I think I could guess what dealer group that was.

You are so right. If dealerships were honest and offered fair, standard price, they'd sell far more cars and increase total profits, vice trying to make a lot of a few suckers

They just need to get rid of dealerships all together. Buy direct from factories.

My local Toyota dealership only sells at MSRP. It's what separates it from the others in neighboring cities.

The Car industry is in The DARK AGES on their unethical business practices!

It’s easy. Dealerships are always fishing for suckers. If the buyer is willing to bend over and pay more, they go for it.

This is more realistic calls from you guys. Dealers are lazy to do anything online or over the phone.

I get so frustrated when dealers play this game...... The appropriate response is (Learned this from Earl Stewart, owner of Earl Stewart Toyota) He says to tell them............."If you provide me with an out the door price, you have a chance to sell me a vehicle. If you don't, you have no chance."

As a salesman at a dealership that doesn’t add any extras like doc fees, administration fees, wheel locks, and other low value things you don’t want and so on, keep exposing this crap!!!

Who would negotiate for the price of # of bologna at the deli??? Auto sales are all bs... Price the car fairly and sell the hellout of them...

Try calling a hyundai kia dealer lmfao, would be gold content

It’s easy, do your homework and don’t get ripped off. Let the dealers get stuck with these vehicles

What’s the really dumb price??? (includes nitrogen, door edge guards, paint protection, etc…)

I'm a car-savvy 75 year-old who has made numerous attempts to buy a 2024 G70 Genesis. To date, I've contacted 3 dealerships and have been lied to and given a run-around and/or ignored in different ways by each one. Please explain why I can't purchase a $50K+ car from Genesis?

As a former finance manager consumers also way over spend in the F&I department. Always get your own rates from local banks and credit unions, if dealer can beat it, that’s fine. Buy no back end products whatsoever except for maybe Gap insurance but do your research first and see what your insurance company offers.

..."HONEST SAM AUTO SALES "...Yeah, right!!!!

Let me know if you ever find a dealer willing to negotiate a lower price over the phone or email. I have yet to find one.

We got a brand new 2024 Toyota Cross L FWD pearl white for $27500 OTD. It was 200 mile round trip drive but most Toyota dealers are ripping people off. You have to be willing to drive out further to get something at MSRP or slightly below it. The first time we drove, the same car was already sold, but luckily the dealer had another one coming in so we reserved it by putting a $500 deposit.

I saw a year-old video about how Florida is the worst state to buy a car in. I live in Florida. Is there any way to get around paying those "doc" fees or do they no negotiate on them, or is there any way around it? Thanks.

The rationale is logical. Keep the customer deeply baffled as to pricing. I'd even take it one more step, keep the salespeople as baffled as the customer. There is a glimmer of hope however. I have purchased 4 new Subaru vehicles online from Grand Subaru in Bendsonville Il. In each instance, the discount was very deep off MSRP. No dealer mark up was added. An OTD price was provided with the breakdown of the applicable state fees and dealer doc fee. My OTD price was the same price the F&I Manager presented to me. The online car I purchased was the same one I drove home. I've even managed to trade 5 cars online to Grand after getting their best OTD price and they never once tried to "bust" me once they saw and drove my trades. To be honest, I even once had to remind the Finance Manager to quote me an extended warranty price (which I bought after it was heavily discounted). Grand doesn't push dealer extras onto customers but they will ask and will take no for an answer. Grand is doing it right! So I drive 150+ miles to do business with this dealership and avoid the 3 gameplaying Subaru dealerships that are 40 to 50 miles of my location.

Every car I've bought, i got my price locked in via email. My price is my price, I'm not changing my mind because you're sitting in front of me.

At least the dealership answered the phone! In my area, it is common to get an automated recording and after several prompts, you wind up on a sales persons voice mail…..who never returns the call. Emails to the agency and sales personnel come back answered by an AI generated response. The response is very warm and invites you to call or text the agent. Texting does not go through because the number provided goes to voice mail. Gentlemen….,do they not want to sell cars? Btw……this is a Mercedes dealership.

LOL at fuzz discovery

I always ask what I'm getting for the markup and ask dumb when they can't explain it

Seams like every car dealer online has some twit that wants to talk to u.

I think the reason dealers have all these markups is because they know most people are going to try and negotiate prices regardless. I’m not saying it’s right, but I’m sure without the ridiculous sticker prices, they’d probably get a lot of people trying to offer really low offers for vehicles, so this kind of offsets that. They also have small chance of some people paying for all of those fees, which is probably another reason.

We need you come in to see what you look like to determine the final price... 😂 What's sad is people obviously fall for this nonsense or they wouldn't use it.

They advertise the high price because an amazing amount of people are not going to even try to negotiate

Having retired "specilized" places, I "know" my Poker Face sucks, negotiating skills 0. When the time comes, i will hire CarEdge to get an average deal or better to buy a new vehicle. Thank you as always for your humorous and educational videos.

Just ran across a dealer who advertises the KBB price and their internet price - the KBB price for a 2016 Mazda 3 was $10,400 but their "internet" price was $12,270 - I asked why the difference and they exclaimed they put new tires, new brakes and new belt drive on it. Oh and their out the door price with taxes, tags and their ridiculous doc fee was $13,642.73 but they said they could lower it to a generous $13,500. (ooh a whopping $142.73 off). And they weren't willing to budge any further. Even though the car has 92,000 miles and has been sitting on the lot for 30 days. Well I didn't take the deal.

2:17 - Not sure if that’s SNL opening or an early 80’s adult movie background music….. Thx Ray / Zach as always!! 🫡🫡✊🏽✊🏽

Nobody wants to pay MSRP! I am a good negotiator, I have never paid, near MSRP! Saturn is garbage.

Due to shortages from the pandemic dealerships started adding markups on top of MSRP because they could because demand outweighed supply which is a historic rarity. This is no longer The situation. Aside from rare situation where a certain make and model is highly sought after and very hard to find there should never be a markup. Under normal circumstances, I would consider MSRP the highest possible price and a starting point for negotiation, I have negotiated many cars and would never even consider paying anywhere near MSRP. I usually look at invoice and try to get in the ballpark of 500 below invoice. And that does not mean that the dealer is losing money on the deal. They get things such as hold back and incentives from manufacturer after they sell the car that is profit for them. Not to mention what they make on financing as well as parts and service. As well as additional warranties.

What’s nuts is the last three cars and trucks that I bought was done 95% on the phone and email. Now even the dealers I’ve dealt with are unwilling to give me hard number without coming in.

Toyota is thug company now and plus dealership they’re thug also I was going to buy Toyota grand Highlander, but I bought Tesla model Y +0.99 APR because of dealership cheating markup the price on all hybrid

I just don't understand all the head games.....Nobody is having a swell time buying a car.....

I really appreciate your videos and have been watching them for some time. They've been invaluable at negotiating. I've focused my negotiations on percent off MSRP, and OTD pricing specifically, and was able to take 8% off MSRP for a new BMW order. The dealer was quite easy to work with and had minimal fees associated with the transaction just tax, title, a $250 doc fee, and $50 admin fee. I of course stipulated your recommendation for RO/PDI statement, no dealer accessories without authorization, obtained a signed build sheet, and signed buyers order.

this is 2024... if i cant buy a car using email / online / phone call / text then that dealer doesnt get my business.. im not living in 1949.. im living in 2024 and expect to be able to do everything except sign the papers and get the keys without showing up.....

My Mazda CX 50 was windchill pearl I love that color 😍

We really can't negotiate over the phone because we want to Pressure you with Trained Tactics to Coerce you to buy ...........

Bad dealerships only care about selling someone a car once. That’s why they aren’t transparent on pricing, and that’s why they don’t mind screwing a customer over with “dealer adjustments” Good dealerships care about selling multiple cars to the same customer. They’ll focus on a positive experience, and run a great service department program to make the money on the back end.

Saturn wasn't all that great. They had a prior year model on the floor. (87?) Sticker price almost the same as the new year model (88?l I asked if there was a price adjustment if i bought the older model since, like any other brand, as soon as i drove it off the lot, it would a one year old used car. "Maybe we could throw in some mats." Still wanted list price. What i should have done is bought it, take a quick road trip, and then get my money back (they had that policy then), and let them take the hit by having to buyback the lower valued car but refunding the new car price.😊 Instead i bought an almost identical Cavalier for about $400 less. It really was a great little car.

Scummy, but i would expect nothing less from a Brooklyn dealership

I bought a Saturn, F&I prick just added on $500. I asked what is this for? F&I didn't give me a straight answer & had to reprint the carbon long form.

There's so many moving parts here guys: You're going to get a better price at the end of the month or quarter, especially if the dealership is on the brink of hitting extra incentives. NADA shows that 43 percent of new car sales involve a trade-in, so then it's a shell game; did the dealer give you a great price on the car and lowball you on the trade-in? Give you a higher trade-in than it was worth but has a higher selling price? Factory to dealer incentives change often, so the best a dealer can do one day might change substantially the next. And then finally, and you've covered this often, the dealer doesn't want to just sell you the car. They want you to finance it so they get a finders fee for that. They want you to buy the prepaid service, the dent protection, the theft protection, and all that other stuff with much better margins than what they are getting on that car. In the grand scheme of things, dealers make very little on the delta between what they pay for the car from the factory and what they sell it to the consumer. That's about 15% or so. F&I is about double that, with the majority coming from Service. For that reason, I think it's understandable to have a strong preference to sell to someone who enters the dealer lot vs. selling over the phone or email. There's much more opportunity to wring more profit from the vehicle in Finance and Insurance, and a local buyer has a better chance of using their garage for service than someone on the phone who might be hundreds of miles away. People can get the "the price is the price" price if they want by going to Carvana or CarMax, but those prices aren't known to be good. Their clients are people willing to pay a premium for not having to worry about if they could have done better for that specific car. The answer is "no". But you are paying a premium for that. That's the reason you guys can charge $1,000 as a service fee for you to handle the purchase process. For most people, I am going to guess it's worth it. Even if the person might have been able to negotiate the same price, they don't invest the amount of time and stress of going through the gauntlet of the purchase process. Anyway, for all of those reasons, I don't think you'll get to a point where a large number of dealers simply post their bottom out the door price or give that number freely over the phone. Love your channel, keep up the great content!

That dealer must be Toyota of Bay Ridge Brooklyn on 6th Ave and 64th Street. They will steal your pants off you if you don’t wear a belt. Nice job showing the false advertisement.

“Was u interested in “ “wiggle woom “ “you seen”😩😩😩 Yeah, obviously didn’t do well in high school English.

These are common Toyota dealership tactics. Not that other dealerships aren't as equally duplicitous. It's just the obvious personality of Toyota in general. I look elsewhere first, every time.

When you censor the dealership's name, you lose accountability...

Remember folks, prior to covid you could get any Toyota at invoice price or below (except very few models such as s Supra). These dealers are just greedy and pretend we are in covid times. The same applies to the service industry. Places where you stand to place and order except the same 15-20% tip treatment as restaurants where you sit down to place an order.

Hahahahahaha the white piece behind your ear made me laugh SO HARD!!!! 😂😂😂 I don't think I have laughed THAT hard at a RU-vid video EVER 😂🤣😅😂🤣😂 haha I can't breathe 😅

The salesperson cpuld do a better job of explaining to the customer what a market adjustment is and why it's justified. Poor communication from salespeople is a big reason why people hate dealerships.

Thai is a BASE suv for crying out loud over 30 grand is a massive joke

It is passed time for DEALERSHIPS. Full stop Ray.

I’ve bought a couple cars over the past couple weeks and I stuck to my guns and asked only for an out the door price. I kept pushing for more and more until I finally got the phrase, we’re going to be taking a loss on your deal. Without skipping a beat, I asked them to show me the invoice. The sales man said he couldn’t show me that. After a couple of hemming and hawing from him, he went and asked his finance manager for it. They were actually at cost for the deal they were giving me. I gave them the best and final for 1000 off and we agreed on a -500 off their invoice and boom the deal was done. It seemed so much easier to negotiate off their invoice price than to play the regular dog and pony. Fastest I’ve made a deal on a car. Thank you for all the knowledge you guys share. Without you guys I don’t think I would have the “behind the scenes” knowledge of dealerships. Thank you so very much!

Hey, I mean negotiations are crazy. Why would you negotiate your salary when everyone can get paid the same? Also Saturn went out of business

I'm in the market right now for a new Honda Passport and plan on paying cash. I've been hesitant to begin this process because I absolutely hate, hate, hate this entire song and dance with dealers. The paint protection packages, trying to steal your trade, expensive floor mats, vin etching, numerous trips to talk to the manager, etc., etc. Why can't it be like buying a refrigerator? You walk in, pick out the one you like and write a check without all the BS.

Why nobody do something to stop car dealers to be so greedy and dishonest, why the FTC or BBB don't put rules or laws in order to regulate and put limits to unfair charges and additional not legal fees?

Out of respect of their listeners Ray and Zach had an obligation to name this dealership 😮😮😮

It reminds me of a commercial. How about a little wiggle room, the weasel car dealer says here's your wiggle room, wiggle here, wiggle there.

They require you to come in. That means RUN! STAY AWAY!

These videos showing the shady dealerships are entertaining. Now…..follow up and actually go to one of these crap holes and see what happens.

These dealers are scammers

'"No haggle' dealers are even worse. They highball the price and wont budge.

is a $1495 destination fee on the sticker after MSRP a SCAM?

Please continue these! These are my fav vids!

I hate dealerships. They carry extra overhead to bullshit customers and crap on people.

Dealer mark-up my arss. How bout a small dealer-discount to "get me in the door."

That is why I stopped selling cars. They continue to use old school tactics and nobody is going for that any longer.

It blows my mind how uneducated so many car sales people sound... Does she not know how to read out twenty seven thousand two hundred and twenty four?

Lol can t give you the best otd over the phone? Gotta come in and try to upsale you on everything and pressure you into buying. Cant have you hanging up on them lol

Here what should happen lol there should be a free site that lets you see the invoice prices of the car or the dealer should post that

These guys are getting paid to sell cars. C’mon, man!

I like your videos, but I disagree with car sales not being able to haggle.

Back in the day, I got $50 off a new Saturn. It made me feel good for years. 😂

A BASE MODEL TOYOTA COROLLA FOR $31k! 😮😮😮

Why do they make buying a car so hard ? And everytime you call them you get different answers for the same question. If we had to do this for other high value products we would just go for the lowest advertised price, but car dealers can't resist trying to treat you as a cash cow. To me MSRP is the maximum i would expect to pay, but only a fool pays that figure.

They are all looking for a “lay down”!

Was that talk late night talk show music?! 😂

"It is past time for dealerships to be honest and transparent." - 7:55 mark of the video --- WHY ???? They have been using these deceptive and/or illegal tactics for decades and WINNING !!! I get the emotional reason he is saying this but money talks a lot louder then feelings.

does anyone wonder why Ford wants to lose the dealership altogether if they could?

Let me guess, you're talking about a New York/New Jersey "stealership"? 😅 Why can't we call them out on Google reviews? Are Maryland dealers pulling the same scam?

Omg what is happening. Toyota of bay ridge

Even with Saturn, the trade-in value was negotiated, right?

And Saturn doesn't exist anymore.

The more confused the customer the easier it is to screw the customer