CNA | Talking Point | E17: Is self-service technology really serving the customers? 

I meannn... there are definitely pros and cons. such self-service machines indeed discourages social interaction in a society that already lacks of it. However, it is good for people with social anxiety disorders and prevents arguements between customers and workers. Soo....yeah its up to the individual.

I don't believe costs savings from automation will be passed on to consumers.

I hate self service. Call me old fashioned. If less people hv jobs, so that companies make more money, that’s not a desirable outcome

Great video. Thanks.

Coming out of Coldstorage, carrying Fairprice Bag...

Imagine if all machine suddenly went faulty and theres no staff attending...

Omg I'm surprised by the mini mart store manager's response! He said it's due to the customer being new. Well you are going to a lot of new customers I hope? That is where your business comes from. I feel some checkout machines really have issues like this, not being user friendly or difficult to find options. Even for NTUC check out, they have errors and with a staff on stand-by, sometimes the staff is not attentive and using her phone. It really causes some frustration. Unlike ATM which is quite faultless and simple to use.

As long as it's not compulsory but an option on the side I welcome it wholeheartedly.

This is a nice documentary. If e everything is going on self help machine, it will slowly destroy work force. Certain things may be useful but not all. We may be heading for a revolutionary age.

its like Minority Report, where a customer walks in a shopping center, the AI welcomes the shopper Back and ask him/her hows the product she bought the last time and recommend her a new product. But sometimes i feel buyers may not like a computer to recommend him something or remember what he has done, like buying a box of condom the last time he visited for example.

I like it since I not good at talking since I talk fast and good for people who are shy to talk

Removing cashiers or face to face interactions is like removing ur soul. As if the world aint cold enough.... Its the warmth of personal interactions that makes things great.....

how about those industries that pride their human touch services? imagine inflight services? and also, since need self service, those places still can charge service charge???

im against this because not only does it reduce jobs it also reduces social interaction in a society that already lacks it. technology is progressing but we humans are regressing.

these machines are purely introduced by the companies to make their profit margin high not for customers. this is like you go for shopping and working for them for nothing. you are not paid.but we pay for the service attribute when we buy the product

You know those self service counters in NTUC? Sometime I see old folks robbing them. They would go tap some items and not others. At the end they carry out 2 bags full of groceries and just pay less than $10.

I like cashiers haha

The US has been like this for probably about 10 yrs now

Maybe the algorithm on the checkout machine won't work well so you still rely on human cashier 😬

The obvious benefit from self-service devices is the reduction of money outflow into other countries. Of course, to get a good service from fellow people, we also have to be good with other people. This is sorely lacking obviously.

Malaysia can u do it

Hi, business opportunity to add video tutorials onto retail store's cashier POS machine screen to teach staff on how to use the POS machine (new cashier can watch the video tutorial during off peak hours) to reduce downtime and reduce the need for seniors or supervisors to spend time teach new staff. Please feedback to management.

But you have to use atm cards so if kids who have no cards they will not be able to buy especially if they have no adult with them

good for people who dont feel like having human interaction but at the same time this same person cant scan QR code or tap on the touch screen like normal people (Essential tremor).. so i rather wait in line than "cutting Que"..unless no other choice eg. ATM machine n top up ez link. most polyclinic have this self payment / register to collect meds - i stopped going to poly.

The world has going mad one thing we better hope the power does not go off lol

If I serve myself my purchase should be cheaper. That cost of paying a worker to do it is now gone.

Why not just have a vending machine store? Machines can build and bag the burgers too.

Business opportunity to sell to businesses, government, police, military and educational institutions to make multiple layers of whiteboards that can retract and stay up above the head and can also be pulled down like a roller blinder curtain (see CNA RU-vid "CNA | Talking Point | E17: Is self-service technology really serving the customers?") the key selling point,is a robot whiteboard cleaner similar to hospital robot floor mop, that the front of the robot cleaner wets and clean, and the back part of the robot cleaner dries the whiteboard. The key issues are noise and efficiency, which can be mitigated with a giant robot rectangle (stamp press) like wet, clean and dry in 3 seconds per whiteboard. Please feedback to management.

Bring the machines in. Its not like I can flirt with the pretty lady behind the counter anyway

Company should just be part of this because they no need to hire foreigner

The govt wants singaporeans to go cashless and adapt technology things so i think self service ordering is useful and please don’t talk about service this that. Nowdays where got called “service” one in sg. Most of the ppl working in service line are only for the job and $$

Omg yes auntieee !! ask Jamie is the most useless thing ever gov need to up their digital game and use Intercom a much better software for support and enquiries from the public.

FT...

I sont like ro talk to machine. I prefer to use cash for everything

No job for waiter then

so like minority report movie in the future..

All done by automation..robots , machine and AIs slowly and surely reducing and eliminating manual labor and human interaction..