Comcast Customer Service 

Funny thing is, that is exactly what I wanted at this point, and it's exactly what happened when the head of customer relations DM'd me on Twitter shortly after posting a link to this video. See, at the time I was getting faster speeds through my phone's hotspot and was grandfathered into a completely unlimited data plan on Verizon, so lack of Internet connection was not a concern at all.

This call took place 4 hours in. I originally didn't want to cancel my service. I wanted pricing on some different packages, but after dealing with multiple disconnects, hold times, and flat out incompetence, I was done. I posted this video to Twitter the next morning and received a call from the head of customer service within 15 minutes of posting. Whole situation was handled 10 minutes later. That's a bit extreme, but that's the route I had to go.

@@cyricthemad311 with out posting it to twitter the will not notice?

@@kookiecastro8452 I did post to Twitter, and got resolution immediately.

@@cyricthemad311 where exactly on your profile or in Message

​@@kookiecastro8452 profile.

Yeah, it was a weekday, and I originally didn't call to cancel service.

I never once asked for tech support.

it took 3 days to come Comcast support meantime no phone or internet

Anything?

no they are not

@@bkdabeast3974 You must work for Comcast. 🤦‍♂️My bad.

@@bkdabeast3974 I forgot. Comcast CSRs are always right.

Sorry for the late reply, but yes you as the customer have the right to say no or yes to staying or leaving the company, saying yes or no to things that you want or need, or don't want or need, etc. However, those reps have a job they have to do. For example, if you are talking about canceling, it's their job to try to talk you out of it. If they don't, they get fired in what's called a no save attempt, meaning, if they don't make an offer for you to stay, they get fired. Yes it's that simple. And on top of that, if the customer does end up canceling, the rep gets penalized for that customer leaving the company, meaning they have a certain goal to meet. If they don't meet that goal per month, for example, maintaining customers, cable, internet and phone etc, then they get in trouble too. Is it a hassle? Yes it is. It's a hassle for you and also the rep. Blame the companies for allowing this to happen and blame the FCC for not stepping in because they know what's going on.

The purpose of this video was too tweet to Comcast customer service. Once I tweeted them this video I received a phone call from the head of customer relations within 15 minutes. Service was cancelled with no ETF. Had AT&T fiber installed a few days later. Bill is the exact same every month and the service has been excellent.

No one was trying to pay a bill with a gift card.

You know, we actually have Sky here in the UK too! And also, I'm pretty sure Comcast owns Sky.

HAHAHAHAHA!!!!!! I CAN TYPE IN ALL CAPS AS WELL!!! THE RETENTION DEPARTMENT WAS NOT CLOSED WHEN I STARTED CALLING, BUT DUE TO THE RAMPANT INCOMPETENCE AT COMCAST THEY WERE CLOSED BY THE TIME I GOT TO THIS POINT. THE AMOUNT OF TIME WAS ALL LOGGED, IT WAS ALL SHOWN TO THE HEAD OF COMCAST CUSTOMER SERVICE. I COULD GIVE A FLYING FUCK WHAT YOU THINK. GO TROLL ELSWHERE.

@@cyricthemad311 WELL SAID CYRIC!

TL easy lang

I didn't call on a Sunday.

Retention open at 8am. Unlike other departments they open at 7am

I used to work in retention. We need to do our best to keep our customers from cancelling their services. Sometimes, we offer promotions. We give free channels, or discover the needs to help cs decide what fits for his budget.

@@carmelcasin1204 I'll be canceling comcast in 9 days for C-Spire Fiber and I'm going to tell retention to blow me.

@@mrmr2488 i heard about fiber and stuff.. make sure ur not in a promotion package or else they charge u cancellation fee

And here's the problem with Comcast. The rep in the video said 2 months, not 12 and we had already received notification several months prior stating the gift card had been sent.

release

Actually he is doing his best to keep the cx from cancelling his services.

Tarue

Been with AT&T since 3 days after this video was posted. My bill has not changed at all. I've only had to contact them once in the beginning due to some issues accessing my account online. My experience with AT&T has been flawless.

I've been on At&T Fiber since three days after this video was posted. My bill has been $90 flat each month without fail. I consistently get 500mb+ up and down. I've had to call customer service once and the issue was solved in under 15 minutes.

same company different people

@@nuranarrowood5808 not in my experience.

How can you tell?

@@joogiewatkins1519 tone of voice

I was from billing department before i was transferred to retention. In that situation, I usually tell the customer that ill have to call him back the next day to have him transfer to a different department. Simple as that, because we're also saving our time. Agents should make conversation as short as 10 minutes per call. Thats what comcast required to their customer service employees.

@@carmelcasin1204 I am very interested in the fact that you worked for Comcast.

@@lmao7243 thank you.

U can actually transfer it to another retention dpartment

Talk to billing dept

My idea am a customer Service representative and I don't deal with my customer that way this can't be real

Get fucked please!! After being transferred to multiple departments over three hours and everyone telling me they couldn't help me, empathy is out the window.

White Satin a

Taxes do not increase monthly. That's the major issue I had with the bill creeping up a few bucks each month and then being told it was due to taxes.