CSM In ServiceNow | ServiceNow csm implementation | ServiceNow CSM Tutorial for Beginner | Part-2 

Part-2. In this video i have explained customer service management (CSM) in details right from scratch. I have showcased step by step implementation of CSM like how to enable csm plugin, what are the prerequisite of CSM, what type of initial questionnaire you can ask to your client and many more.
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