Customer knows he paid for a curbside Delivery But Expects us to drive 2Miles to and from his site 

pizza guy got killed by going to wrong address.

Cause hes trying to be a good person when people dont ask for too much like this guy

He says if he can he will go a little more in as a favor, but if someone is asking something this extreme he won't.

I don’t understand the lack of communication with the customer. It appears to me when you get on site to make your delivery the details were not discussed at all. I don’t understand. It’s as if you are afraid to speak directly to the customer because it will cause a confrontation? That attitude brings a self fulfilling prophecy. You got their phone number on the bill of lading? Use it. Stop being stand -off-ish with your deliveries. You are guessing where you set down your deliveries that is so unprofessional. Lead the conversation. Smile on the phone. Speak, call, text! Do something! Tell the customer you can bring the pallets up to the house for $200 Or tell the there is a risk of them set in the wrong spot so would you mind to spray an X or post a sign where you want them dropped. Tell them if it’s not curbside there is a small fee. Again, what is with the lack of communication and the lack of details for deliveries where you consider yourself professional. High levels of communication = professional delivery. Understand this is corrective criticism and has no malice. I’m trying to help… that’s all. I’m in transportation and tips are not part of my pay but I get them all the time because I’m THE BEST! If I going to make a living at Transportation I going to be the best. My customers call my boss to compliment my customer service even though all that I am paid to do is drive door to door. BE THE BEST!

I can tell neither of the last two people have any clue what they are talking about, you are more than accommodating, and contact the customers prior. It's not you that the issue is with, you're doing exactly as you're liable for, and beyond most times.

Good person

I never did delivery service with a moffet but I hear stories about it

I've heard horror stories of driveway crumbling beneath our rigs

You could manage that nice driveway for an extra $100.00.

@@2pugman I’d be happy to pay a extra $100 dollars rather than having to move it all myself that’s to much labour especially how long the driveway is. Several years ago I was dry walling my basement and ordered 50 sheets of drywall it was $70 for delivery but get this for a extra $40 they would unload it and take it down into your basement for you that was a no brainer money well spent. If people want something other than curb side delivery there’s a fee involved simple as that. Especially a 2km long driveway ?

Im sure if you have a job you know time is money. If he paying for it to get dropped off in the front theres no need to accommodate. Im sure you talk before you think all the time

The issue is that he does not want to drive that far, the issue is he was hired to do curbside delivery and the amount of time to take several pallets 1/2 mile round trip would take quite a bit of time. Taking too much time would in turn: a) throw out the delivery window for every other drop off that day and b) he has a boss to report to whom would be quite angry with too much time spent on a single delivery. :)

And we liked it!

And uphill both ways

Holy Moly!

I bet you bi+ched, moaned & complained everyday for 24 years. Lordy be brother, give it a break.

Pretty much the same everywhere in the US I have worked & 95% of all dump drivers do it with absolutely no issues at all . . . . because that's what the company you are hauling for agreed to with the road or building contractor and that's what everyone in the industry does. I have worked as an equipment operator in several states over the last 40 years and I have been truly amazed at some of the places a good dump driver can get into and out of without getting stuck and how evenly a skilled one can spread a load of gravel or millings. On the other hand, I am also amazed at how many of them have no clue how the drive lock system in their own truck works and how many of them can repeatedly get stuck on dry, level, compacted millings or lime rock.

@@stevecorcoran9869 yeah it’s definitely wild out there just wild what some people think is possible and what some feel entitled to

Although I am curious to see the document that says clearly Curb to Curb .. As long as we are all going to argue over this might as well present BOTH the delivery doc terms of service, and the insurance doc that says "not covered" for damage to customer property.

Side road? You mean the driveway?

Based on how many trips would have been needed depending on how he unloaded the skids.

@@kmoecub lol, gotcha

Absolutely

Would a 22' flat truck be better or worst then a larger semi flat truck

@@Drpepperkev4 The 22' are straight axle, total length is about the same as just his flatbed. Staight axles are much easier to do multi-point turn arounds

Yea they expect wayyy more

The forklift he is using is designed to go offroad. We get lumber deliveries to building job sites with them all the time & they do fine in mud/sand, slick clay.

With what?

They aren’t allowed to load material on a customers trailer. He’s responsible if he damages it bud.

TRUE, and I'm curious to see where Curb to Curb is written. Obviously the customer doesn't have it in writing or see it or is playing dumb. Which is it. Why doesn't the driver show the clause where it is WRITTEN??? To end the arguing with a customer.

We don't understand the question?

Same here. I forgot to subscribe when I was watching. I finally found it again and made sure I subscribed. 😊

That option is available through Home Depot if you want to pay for it.

@@kmoecub Cool...I did not know that. I think it's very fair to expect folks to pay a premium for the extra service.

Nope

The driveway he was whining about was a 12' wide asphalt road.

Could have did a curbside Delivery too

Nahh it's a curbside Delivery

You give your time away for free?

He wasn't being paid to. Contracts matter.

@@kmoecub I get it. It’s from Snatch

You expect your post man to install your new Brita water filter and taste the quality of the water after he delivers?

@@SaffordDelivery The difference is that you're on RU-vid crying about it.

@@vegasfordguy if that's how you interpret it, displaying the nonsense aspects of the job and then explaining to you the viewer what going above and beyond our job description looks like this is it

Right, same thing I was about to say.