Im an aircraft mechanic and an engineer myself,and i cant see why someone wouldnt like your videos. You act as professional as someone can get and with a great sense of humor, and your level of knowledge is over 9000, for i havent met too many people brave enough to admit sometimes they lack skills, knowledge or tools to get a job don, as you have a couple of times already. Keep up the good work
Totally agree with Juan Guillen, well said, love the humour and your outlook on the video footage you edited. All the best wishes for you and your family for the future…phil. 🇬🇧
At least you can see those unlikes because the site doesn't let me see numbers. I just see the word in place of numbers. I've been singled out by the system I guess.
Fiat-Chrysler-Peugeot probably has a division just for posting rebuttals to legitimate criticisms online. They certainly aren't employing anyone to make their cars better.
@@ey6008 I doubt it would make a difference. If people were actually paying attention to reputations of poor workmanship, nobody would be buying Fiat-Chrysler-Peugeot cars at all.
@@ey6008 The dealership in question use to be very good never had a real problem with the service department there till 6 months ago when it was sold to new owners and alot of the service staff are not people i recongize. Probably stayed with the original owners as they own a number of dealerships in town.
Ray, you are a great example of why everyone should try to find a quality independent tech to work on their vehicles. I really wish there were mor techs like you in the country. You are an honor and a credit to your profession. Dealerships and other poor quality shops are a discredit to everyone in the industry. Keep up the good work!
That's a very broad and poor assumption. There are bad dealerships, independents, and chain locations. The key is finding one of any of them that isn't. Take your name, for instance. "DrChevy", does that mean you are a total POS that's unreliable as it is ugly? No. Just because of the slew of lifter failures on every truck motor, the buttload of transmission failures on the C8, etc doesn't mean that ALL Chevy products are a total POS. Please stop thinking like the mindless general public zealots.
@@supra1jzed nah man, dealerships are almost always bad. The same people that try to rip you off when you buy a car and slap a bunch of fees/extended warranty on without your knowledge aren't going to turn around and be honest in their service department.
Having spent 42 years as a mechanic, I derive great pleasure watching someone else struggle while removing or installing parts in impossible places. One word of caution though, when threading a steel fitting (or plug in this case) into an aluminum case, ALWAYS start the plug or fitting by hand before applying any power tools. It's easy to cross thread steel into a softer metal thus destroying the threads which will cause the vehicles owner to attempt to run over your head.
Yeah, and also install and hand-tighten ALL the fasteners before starting with the rattle gun. Watching this guy install and rattle-tight the bolts in the aluminium housing made me cringe. But not as much as him putting the tailshaft flange bolts in ONE at a time and tightening them to final torque, before installing all the others - that was horrifyingly poor workmanship!
Dealerships like this need to add a disclaimer to their selling points "Our mechanics are knowledgeable and certified, they just refuse to do the hard work". Thanks Ray for another great video.
I dont think that it is a mechanic's thing, it os most likely that the owner of the dealership is just focused on getting the job done fast, profit from it, and if the mechanics are unable to do so, they get fired.
@@23juan42 Not really, I've seen plenty of mechanics actively cheating the customers by actually not even doing the work or doing the job completely even though the customer is paying for it. Good, honest, competent mechanics are needle in a haystack rare.
I don't really have a comment about this video but i wanted to send you a message. I just finished replacing both lower control arms, carbon cannister, oil level sensor, changed the oil and fixed my tail light on my 1999 1500 GMC. I rescued this truck from COPART about 2 years ago. Watching you videos has taught me so much. Sometimes about what I am doing but also about what is connected where and how things work. You have given me soooo much confidence. Thanks for all of your knowledge.
I had my truck into a dealership twice to replace a steering gear for loss of power steering issue. Both times problem would repeat within days. Decided the 3rd time to replace it myself only to discover that the root cause was a large burr on the pitman arm causing the fault. Chiseled and ground down arm and problem solved!! Thorough diagnosis is key. Great job man!!!
@Cerus98 Probably the ratings were rigged by the shop writing the reviews themselves happens all the time, you CANNOT trust online ratings for the most part.
I once knew a shop that replaced 2 steering racks and one P/S pump for an intermittent P/S loss. The real issue was the cardboard coin shape seals that go on P/S fluid bottle caps were getting sucked to the fluid reservoir outlet. The original rack had been replaced for a long standing leak and the bottle cap seals fell in when the customer added their own fluid for a year.
@Cerus98 Probably the shop is paying the local papers to feature them, it happens all the time today. As for them "recycling oil and antifreeze" well I bet they recycle by never changing the oil or antifreeze in any car they are supposed to do that work on!
Watching your videos I’ve come to the conclusion that in order to work on modern cars a mechanic has to have an IQ of over 130 and the patience of a saint. I now have reverence for my mechanic.
Love your work Ray, I quit going to dealerships after I found someone as honest and hard working as you ..... the 'Stealership' was going to charge $1200 dollars for a service until I checked online what tasks were scheduled. The dealership also 'always called me every service to recommend extra work such as ' 'Throttle Body clean" for $120 etc and they aren't even recommended by the manufacturer; they also carried out a wheel alignment and tried charging me... until I challenged the work (it wasn't required, there was nothing wrong with the alignment). In the end I took it to a good mechanic and the charge was just over a quarter of the quoted cost and they always call if they find an issue... so it's the same in Australia as in the USA, you gotta go in with both eyes open and don't be afraid to challenge these service department rip offs. Love the channel, learning heaps and please keep up the fantastic work.... I also like the warts and all approach which shows the difficulties as well as the successes.
It's interesting that the dealership here let it go. If this happened at my workplace there would be hell to pay, and the customer would get the priority treatment.
@@andrewcottman3574 I know this dealer ship. It use to be great and then about 6 months ago sold to new ownership and most of the service department stayed with the original owners as they have other dealerships in town. I was a long time customer it where I have bought my jeeps for the last 20 years but not any more I wont even take it there to get my oil changed.
Insane what dealers get away with. I've taken 2 vehicles to dealers in my 64 years and both charged me over $500 to do numerous "repairs" to fix problems. The first a corvette I took back twice, running rough before I got around the block. Ended up being a bad spark plug wire I found. A little showing my ass in the service dept. in front of customers got my money back. Second a Dakota, threw a fuel injector circuit code. Stealership said they changed the orings, sparkplugs, I forgot what else $522. Problem back before leaving the parking lot. Took back, they said it was the heads, they sent heads to machine shop, nothing wrong with heads. Then they said it was a worn camshaft and I said "STOP" I'm coming to pick up my truck. I took it home pulled the injectors and everyone was full of trash, the fuel filter failed. Now remember it had a fuel injector code. They had not pulled the injectors like they claimed. A trip to the dealership with the trash filled injectors and some more hell raising and got my money back again. For anyone wondering why take it to a dealership when I could fix it myself, I was working long hours, needed my vehicle quick and didn't have time to work on it, until I had to. Never been back to a dealership unless recall or warranty work.
Power lock went out on a brand new car, took it to dealer's to replace it. I get it back and the key took a LOT of effort to turn it, took it back to dealer, wasn't like that before I took it in. Mechanic tells me that because it's the driver's side door, it gets used more that's why it's stiff - I said the car is 2 months old, how did I wear it out in 2 months? Then he tells me it's stiff because it has dirt in it from use - again I said how did it get so much dirt in it between the time I dropped it off, and it WASN"T stiff, and when I picked it up? THEN he told me, and this one really set me off, I was turning the key too far - I asked him if he was telling me I'm too stupid to know when to stop turning the key. They, evidently, didn't have the lock aligned properly when they replaced it. Got it fixed correctly after I blew up on them for calling me stupid.
@@longbowshooter5291 I feel ya. When I went to pick up the Dakota (it had 80k miles but really in great condition) The service manager was walking me back to the truck and actually told me "if it was up to him, they (A dodge dealership) would not work on any vehicle with over 75K. He was a certifiable idiot.
I like doing as much work on my own vehicles as possible for several reasons, but mostly cause it's hard to find a good shop that your can build trust with. Too many times I've been burned, and I truly wish there were more mechanics like you out there! Thank you for all the content, and any shop would be blessed to have you and your camera working for them! TY
Back during the early 70's, I was a line mechanic. Up on the wall was a large cartoon of a group of engineers and designers looking at their final deign prior to production of the next year's automobile product. One engineer says, "We're finally done with the new design." Another engineer replies, "No we're not." Pointing at a part in the cluttered engine compartment, the other engineer says "Look, that part is too easy to get to." In earlier years I was a military aircraft mechanic. All work had to be done in accordance with the Technical Order and signed of as such. On the easier to describe repairs step by step instructions were give such as what tool, which way to flip flop a wrench in a tight spot to remove a fastener, etc. It was like somebody was walking you through each insignificant step that you wouldn't be able to figure out yourself, even though you could. Then along comes a very difficult part to remove, i.e. an aileron activator in an F-4 Phantom. When you could have used helpful hints on removing that part for the very first time, when exact detailed instructions would have helped, the T.O. simply says "Remove the part."
I wanted to say that watching your videos gave me the confidence to do my own oil after I saw how easy it was. Already have been doing commercial mower oil changes, it was the same thing lol. Moving up to brake job. Thanks for your videos.
Working on my tractor yesterday and every time I finished a bolt I’d go “click” and my wife just looked at me funny. 😁. Always a good influence Ray! Keep up the good content man!
When I was in high school in Perth, Australia (circa 1980), we were shown an educational film about buying a used car. It was shown to the year 11 students as it was the year when most of us would turn 17 and be eligible to get a driver's licence. It went into detail about what to be aware of like shonky dealers, hidden fixes that might last a few thousand kilometres and then fail and how buying a cheap car can end up being more expensive. I don't think it's shown anymore (it was 40 years ago after all), but it certainly gave me some handy warnings. Your channel should be publicised to all the unwary car buyers out there who are in danger of hitting the same pitfalls.
Loved the video, fantastic information and brilliant entertainment as usual, HOWEVER, the phone rang at 4:00 and you DIDNT doodidoo. I am bitterly dissapointed. Love your work mate, keep it up.
Love how this guy troubleshoots with most basic causes before shooting the parts cannon. Stealerships just don't care. The more they charge the better. I had a Sequoia with all the dashlights on from traction, 4Hi/4Lo, abs, CEL, brake, etc. Even the odometer stop reading the miles. Stealership said the 4wd module is broken, it's a $3k part, but thankfully it's covered under warranty for the then 2yr old vehicle. Come back in 2-3 days when the part comes. I get a call the day after and stealership said Toyota Corp wants more troubleshooting done since its an $$ part. I took it back and this time their master tech took the time to find out it was just a bad ground wire for 4wd system and threw off all the other systems. OH OK? YOU MEAN TO SAY IF I WAS OUT OF WARRANTY AND NO TOYOTA CORP. TO PUSH FOR MORE DIAGNOSTICS, I WOULD HAVE EATEN $3K, instead of an $250 fix?
Great job, Ray! I do find it humorous that all of us will waste a lot of time trying to shortcut a job that could have been done so much easier by removing an extra part or two that weren’t that difficult to remove in the first place. I think all of us are probably wired that way.
My brain was on the same mode, just work it around the front shaft. Then mid way through staring at it, my brain went nope just pull the damn shaft.....
There is no magic in a vehicle. Every reputable repair person should never charge for a failed fix. Spend the time doing proper diagnostic work and do it right the first time. You and South Main are the best!!!
I really enjoy watching your videos Ray. They have quickly become one of my favorites on RU-vid. Every video of yours that I watch contributes a little more to my minuscule automotive knowledge, and for that you have my sincerest thanks!! Keep up the good work, and don't let the Customer get you down!!
When our service station came across battery cable corrosion, we simply put the end in a cup of water with baking soda and it cleaned them right up, A stiff brush out of the same cup cleaned the terminals also. No chemicals involved...
with a lot of modern cars, shitty and crudded up battery connections can cause a surprsing amount of problem s including some stuff you would never reasonably expect... its a low hanging fruit for fixing things
@@Simon-ho6ly in the land rover discovery 3 and 4. the main problem for all electric problems is a dying battery. even if it has a good conection, the electronics still go tits up when the battery starts to loose more than 50% capacity... with bad connections aswell, you are screwed royaly in those vehicles
Hes probably encountered too many times where electrical issues like this were fixed by cleaning the terminals/tightening the terminal connections up. Its also a quick defensive fix to help prevent the vehicle from coming back with a story like, you worked on it last and now it wont start(because in the mean time the corrosion got bad enough it was no longer making a good connection)
You are a mechanic that is capable of actually thinking through a problem unlike the "technicians" at the dealerships that have trouble tying their shoes let alone figure out what the actual issue's are with the vehicle! GREAT JOB AS USUAL!
I hope he takes them to court. That is ridiculous! It's places like that that FORCE people like you to do videos to show HONEST work. Thank you for your contributions. I admittedly have watched a lot of your videos without subscribing. TODAY that changes! +1 Sub
@@chefjamesmacinnis The low impedance load that the motor exhibited probably destroyed the output circuit of the computer. But alas, an invention of some importance (a fuse) would have protected the computer. Bean counters should never be anywhere near the engineering or production side of any manufactured part. GM, Chrysler, and Boeing are prime examples of the bean counters and legal system destructive power.
I went through the same garbage with my transmission and Bozard Ford. It was up there 3 times and they never fixed it. Finally got a real mechanic like you to fix it. Great job.
Hope the customer paid the dealer via credit card and disputes the charges! The fact that the dealer did not bother cleaning the battery terminals is a good indicator of the quality of work they do.
@biggrignohio >>> They won't touch the battery terminals as that 1 hours extra labour change extra on top of the rest of the bill they ain't going to get paid for......... Sometimes going the extra mile aka cleaning crusty battery terminals says a lot = repeat business, I know that stealership isn't going get any of the car owner cash any more - being burnt that bad.
@@terranhealer Lots of people actually. However in this case it was not a car purchase. It was SERVICED at the dealer for what was undoubtedly an inflated price.
Please keep doing this. You are going to have over a million subscribers real soon I'm not kidding. We need this content on the Internet you are helping so many people. Thank you
It burns me when someone spends a ton of money at a dealership for repairs and it didn't fix the problem dont get me wrong im not saying all dealer ships are like that but they shouldn't have to pay for the dealer ship bs mishap rainman needs to teach them mechanics over there how to get the job done right the first time i bet they wont go to the dealership any more rainman i love your work you are the man you to me are awesome im a mechanic and even im learning stuff off you thank you peace ✌👍
In this case , I agree . There are many consumers who say they got ripped off at the dealer even when the repair was done correctly . Those are the people I disagree with .
My sis sent her car to a dealer for misfire on her chevy sonic. Of course it was a coil pack. Unfortunately you have to replace all 4 coils as per the design. Dealer said repairs was under warranty but charged her 600 for "labor cost" so fk a Dealer.
@@thewizzard3150 First off at any shop you pay before your car is released. But a simple test to verify repair should have told the Stealership it wasn't fixed. In this case they in fact knew it was not repaired hence having it two weeks or whatever and giving up on it. At this point it is flat out fraud they charged for the repair knowing it was not repaired to try and cover loss of time and wages on their fail techs.
If a car is truly not repaired you do not have to pay, if you already paid you get a refund however you have to. Now if the customer says change this part and it is not repaired that is on the customer.
I did something similar with my Excursion. The ESOF 4WD didn't work, so I swapped the 273 T-case for a 271, and I installed the mechanical shift lever in the floor. When I first did the conversion, I didn't have the shift lever yet, so I left the T-case in 4WD and would get out and lock the hubs when I needed 4WD.
Hi Ray, just a little tip from an old auto electrical engineer. Boiling water works great on battery terminals. It melts the crystals. Need a kettle!!! then make the coffee.
I was wondering if you tell customers about their vehicle repair being viewable on YT? I know I would like that option so the VERY thorough job you do. Sometimes I wonder if customers realize what a mess their car is when they see it online. I know I get that when I post pics of my customer computers while fixing them.
Most places the mechanic does not talk directly to the customer. There no need in creating a interaction with customers that you aren’t being paid for. With some people it would cause conflict. Best use the video quietly for your benefit.
When i do AC service work, pictures sell everything. I dont even really have to explain the problem so long as i have pics. "This is bad. Needs replaced. This is bad. Needs cleaning." Lol
Problem is that some Customers will dispute the labour Bill 'as it looked easy to figure out to fix' ... forgetting that they are paying for experience and professionalism.
@@Jester-Riddle i do get that a lot too. "$120 for a capacitor?? I can find one on the interweb for $20!" Sir, you had NO idea that the capacitor was the problem, and thats why im here. I dont care what kind of off brand junk you can find online. Pay up lol
@@Straight_White_Fatherly_Figure have you ever ran into a parts cannon situation where a DYI decided to just start replacing everything? I had a coworker who needed a hand one winter after he changed his thermostat to an internet available programmable thermostat (a nest like but I think it was different). He found that the blower would kick on and the AC would work but the heat wouldn't come winter. HVAC electrical for me is pretty simple for the most part until you get into the Freon side of things like a heat pump and the actual line pressures and crap that actually does the work. So I decided to give him a hand troubleshooting before the repair guy could show. I was told everyone was booked out 2 weeks ahead during our first cold snap we had. Well, when he did the thermostat, he wired for a heat pump that he didn't have. Then at the furnace, he broke a fitting for the pressure sensor for the forced air exhaust on the natural gas furnace. When I opened the cover he had already replaced almost everything that could be unbolted with these Ebay and Amazon parts. I'm not a HVAC guy so it took some time for me to figure and trace the breaks in the circuit paths to figure it all out. It didn't help at all knowing that he replaced everything and I couldn't even trust the wires were reattached to the correct position. Does that crap make it harder for you or it something you can just key off on? I think all in all, I had about 3 hours into actually tracing voltages and backtracking to the faults. Lukily he took pics of the old thermostat and the replacement as he was going for reference and still had them.
Auto dealerships...the modern-era snake oil salepeople. Appreciate the work and the honesty. Theres a great deal of videos on youtube of mechanics being caught scamming people. Thanks for being truthful.
Tip for you Ray.Best way I have ever found for cleaning off the corrosion on a battery is to pour hot water over the terminals,the crap instantly disappears then remove the terminal leads and apply some Vaseline to the posts.Worked for me for the past 50 years.
When we bought our Jeep, we got 4 years of service for free. We took it in at least every 6 months just to make sure all was well. Service guys liked it since the work was easy. Never a major issue. 6 years later, Jeep is paid off but we still put 1/2 the payment aside in case shit happens. Just had my windshield replaced.
@@groosbro1 I've seen truckers buying new 150k big rigs and immediately suffer DEF delivery issues.multiple tries later the dealer cannot find the issue.the vehicle can't be driven like that and it's illegal to run without it.the guy had to fall back on his old rig while the brainchilds ponder the electronics/computer issues..
Thought you were a little quick on your diagnosis of the selection motor as you hadn't even lifted the hood at that time. But you nailed it. Just goes to prove, you can't beat experience. Love your work 👍👍👍👍👍
Thanks Ray for showing this repair, it’ll definitely help me see what to do when removing and installing a driveshaft when i get a new rearend and install 4 wheel disc brakes . This video with the warp speed sequence was great 👍🏻 keep those in because i like seeing everything that goes on . As always , i’ll make sure to have a great day because you make sure to tell me to have a great day when we need that reminder to have a great day and it turn it helps you have a great day . 😎
2 things... I'm glad you remind me to click the like button at the end of the video. I like every one of them, but I always forget to hit that, so I'm glad for the reminder. And 2, it absolutely does put your videos in front of people. I never would have found your channel if RU-vid didn't pop it up in a recommendation on my front page a couple weeks ago. So glad they did!!
While you were wrestling the actuator down without the case I knew you were going to suffer getting it back in with a case. Makes it worse when your back and forth in the shop. It’s tough. Good job Ray.
Forgive me if this is naïve, but wouldn't a factory service manual indicate which components need removal repairs like this? I hold Ray in the highest esteem but never see him consult a service manual, he always relies on his excellent logic and mechanical aptitude. How often do you professionals use a factory service manual? As do it yourselfer, I've found FSMs to be extremely useful.
@@BryanBurns-f7x they sure do, but find one and then sifting through the info often takes longer then just using your mechanical aptitude and getting shit done. But to each there own.
@@BryanBurns-f7x the problem with factory service manuals is that, it can be extremely hard to find the proper service "tree"for your particular issue. Most times, if you just use logic and a little common sense, you can track down the problem faster than you can look it up in the manual. It helps a lot if you understand how the system you are troubleshooting actually works. I like that Ray never pretends to know everything. Admitting that you are always learning is a skill all in itself.
I’m impressed that you will work on anything, with confidence and humility. I am a retired Toyota master technician, and I had a had time keeping up with the dynamic technology with just one brand. I really appreciate you showing your mistakes, and shortcuts run afoul. I don’t think I could do a video, because half the words would have to be bleeped when I was in a frustrating situation or a bone headed engineering detail. “We’ll, I’m going to have to pull your engine to replace that rear spark plug”!
Hey Ray (and anyone else), you ever try cleaning batteries and the cable/contacts with baking soda and water? That’s what I use and it seems to do a good job. I take a cup and pour baking soda in it and then I add some water and make a nice paste, I use little brushes (Harbor Freight) and old toothbrushes and I scrub everything with the paste and rinse with water from the garden hose. It usually works well and gets all that crud off the battery and the cables and contacts.
@@fhuber7507 Exactly if the posts or vent holes aren't sealed properly all it takes is a tiny amount to totally destroy the battery. I'd just use brass brushes, water and elbow grease .
Re cleaning corrosion off battery terminals, I use alkali degreaser. Apply it the same way - just pour a bit on and leave for 5 mins - then wash off with water. Also try boiling hot water. That also dissolves the corrosion. Hot water is not hot enough. Need to boil it. Try both - they work a treat. Still need to clean terminals with brush tool like Ray did to get rid of muck between clamp and terminal. Bob Hudson, retired mechanic, Land Down Under.
The sulfuric acid attacks the zinc plating and strips it almost immediatly, it then attacks the copper in the terminal to form copper sulfate(blue crystals), which reacts with water in the air to form copper hydroxide (slightly lighter blue crystals), leaving the sulfate group free to attack more copper. Thats what you're seeing on battery terminals
Morning Ray, the first metric socket set I bought: open the box, 8mm compartment, check, 9mm compartment, check, 10mm compartment, 11mm, 11mm compartment 11mm, etc. Even Makita had a 10mm socket shortage in manufacturing! Still, I got by for years without one. Found a few 9mm in second hand cars, but never a 10. And Have a Nicely Day.
@@rrabbit1960 I bought a six-pack; 3 x10mm and 3 x13mm, plus the same mix in spanners/wrenches. And I still have times where I'm head-scratching to find one.
Ray, Thanks for taking the time to do the job correctly. I don't like working in an area that is dirty. Mainly I don't want to contaminate what I'm working on. Battery connections always bother me. It is amazing how dirty and muck can affect current flow or voltage! You do a great job. Keep up the good work!!!!!
I wish we had more mechanics like you in my area. Most of the dealerships are scam artists unless you know an employee. Aside from charging much higher rates than every shop in the entire city they often misdiagnosis issues and pile on costs. Some of the smaller shops can be even worse than the dealers for just tossing parts at issues. I often check my dashcam now after repairs to see if the shop was honest about things or did not take my vehicle on longer than necessary test drives.
@Arkhira, you can check your dashcam to see what they do, but my chevy dealership seems to have a unified policy to disconnect dashcams if they are doing anything more than changing the oil. I always find my dashcam yanked off the windshield and placed down in the passenger footwell where it can't record anything.
Recording people working on your car is not a right. You paid for the repair not for... a film of someone working. It is actually be illegal, at least in the EU, hopefully in other parts of the world. Ray records himself and voluntarily shares his knowledge and procedures with us, but I don't think he would accept someone recording him without his consent.
@@GC-qe8vc here it’s only illegal to record conversations without consent. Simply turn off the dash mic and your legal. Dealerships and garages have yet to turn it off or provide a statement saying they will turn if off. Most of the time it can only validate how long the vehicle was worked on and not what was done.
As I was a new car dealership tech for MOPAR from 1979-1994, I can attest we thought we saw it all back then. We would get other dealer's comebacks from the Chrysler Boston Zone office to fix the vehicle. Our shop was number one in the zone for years. If we couldn't fix the vehicle than Chrysler would buy back the vehicle zone would turn over to the zone school where all techs would learn with the instructor what the actual problem was. Good teaching points. Today everything is about cheating the customers for the most for greedy owners!
The deal with dealers is the good techs are leaving in droves (I left in 2007) and going to independents or other lines of work. You would understand getting warranty pay, dealer politics, etc. Now the dealers are desperate and most hire anyone with a pulse. I did almost 25 years working for Generous Motors dealers .2 for this and .2 for that wasn't paying the bills. Now I work in an alternator factory!
Yesterday I cleaned my battery terminals with white vinegar. Worked great! Oh and I didn't hear you "click" two of the three bolts so they're not properly torqued. lol
Why couldn't the dealership diagnose this relatively simple problem? They should be sued in Small Claims Court. It was an obvious logical diagnosis. Great job. Bravo!
I like that you truly figure out what is wrong before changing out parts. Most of us have been through mechanics that guess, change out what they think is wrong and when we get our car back, the issue is not fixed.
I have to respect you for being a down to earth mechanic. I've been cranking my own wrench for over 55 years. During that time, I've only trusted one mechanic. You would be the second. My skills are advanced, I rebuilt my first engine at the age of 16, now I'm restoring another car including an engine rebuild, new interior and custom body work at the age of 70. I'm in Florida as I think you are. Can you give me contact information so when my body gives out, I know where to go? I look forward to all of your future videos.
Great job, I like the way you explain and show everything in detail, no guesswork at all this has been very helpful so far and your videos are the best I have come across on YT so far keep up the great work 👍👍👍👍
So stealership couldn't diagnose and repair after many days of having the car. But you diagnose and fix the problem. I think I would be returning to the stealership with the bill for you fixing the problem. Demanding a partial refund for their so called work.
My favorite way to clean corrosion off is to pour scalding hot water (I usually get water from coffee machine) on terminals before using wire brush. Works great
They make air wands, put tube into bucket of water and hook up to shop air . Makes it look brand new. Make sure you use fender covers on so battery debris doesn’t get on paint. eBay around 14.00 to 95.00 . Cheap ones work fine. 👍
I love watching shit get repaired, and then function. I do run of the mill stuff myself and its super satisfying to get the job done and feel your work. Having said that I wish there were more mechanics like Ray out there, to be honest, and repair people's stuff and get them road worthy again!
I would like to know if the customer is going after the dealership for the money back for the parts and labor that was not the problem!? Another great video!👍
I think most people wouldn't bother. The time to figure out the small claims court process, going down filing a claim, getting a date and showing up. Taking time off work to go. Talking your case infront of a judge etc. Or just never go back to the dealer and write a bad review and warn everyone you know. Call the dealer and try to get some compensation is as far as most will go.
I mean they did replace the TCM and it's possible it was bad still. Maybe the motor caused a large power draw (but I'm not sure the TCM directly powers the motor). I'd say, he should still not pay in full since they didn't fully fix the issue though.
@@thewizzard3150 It really just depends on the situation. Small claims court filing fees vary, but in Florida a $1300 small claims court filing fee will cost ~ $250 (including the misc. fees courts charge). And just because you file, and even though you have logic and evidence on your side, doesn't guarantee you'll prevail in arbitration/mediation or a judge's final determination. It's still a gamble. Worst case scenario you could lose your case and be out the $250 filing fee + lost hours from your job on top of the $1300. I wonder if Ray has ever been subpoenaed as an expert witness in a lawsuit against another repair shop's faulty work or work that didn't need to be done?
Sadly, it'll be difficult to get any refund from the Dealership, as they will just claim that the electronic unit also needed replacement and it will be difficult to prove otherwise ... They'll probably say they tested it to be faulty and it was an unfortunate coincidence that the motor had to be replaced as well, even arguing that the faulty electronics caused the motor to fail ... 🙄
When I worked at a dealership I was meticulous about my work notes so that if a computer failed or a component was suspected to be faulty there was clear documentation as to why. Resistance values, voltage, etc. Especially when doing warranty. We would have claims denied because guys wouldn’t include the information. Just “part bad needs replaced”. Really frustrating especially when the customer is spending thousands on diag and parts.
I personally have never had a high opinion of the electric 4WD shifters. I am old school getting my first 4WD vehicle when they all had manual hubs as well. One thing I liked about my Ram PUs with 4WD is they were all mechanical linkage as are my two Jeep Wranglers. I do like the series, having just discovered it. I too have a mechanic who does things right. You guys are like gold.
Q: When a Stealership performs a 'repair' and doesn't actually resolve the issue. Then another shop does solve it with a different repair. Is it realistic to demand some form of refund from the dealer, or does it usually take legal action?
For warranty service and claims against a repair done at any shop, you must return to that shop for the follow up repairs It's probably in your warranty fine print, but even if it's not, the courts view this as a good faith attempt to resolve the issue. Dealers and independent mechanics get around this by telling you there's a long waiting list knowing that you will go elsewhere, voiding the repair warranty and they win. You can still win a case with your credit card company and get a refund for 100% of the repairs and parts just by providing a second opinion from another dealer or your vehicles brand specific certified mechanic that clearly States the wrong procedure was performed or the wrong part was replaced. This road will also require a "good faith" attempt to resolve the issue. Dealers take the stance we have your money you can't do anything about it. You take the stance here is what I want you to do and here is how long you have to agree to my terms and the court will accept that as a good faith attempt, I speak from experience. I had the wrong, very costly repair performed on my BMW, I got it verified and a written 2nd opinion from another BMW dealer. I then wrote a letter and detailed my desire to have the original dealer complete the repair and refund only the labor because since they put parts in my car, even though they were the wrong parts I would pay for them (SEE: LAW: Betterment) but I would not pay the labor for the wrong repair and I would not pay the labor for the follow up repair, only the parts. I also offered that they could remove their parts, refund parts and labor and we could sever our business relationship and any remaining warranty claims related to the wrong parts they installed. They refused my offer, so my credit card refunded 100% parts and labor and the dealer tried a lein. The court upheld my cc company refund and denied the dealers suit and lein Attempt. Two weeks later the guy that did the repair texted me that they fired him. I am named as a witness in the mechanics wrongful termination suit against the dealer because their reply to my good faith resolution included language that said their mechanic didn't make a mistake and did nothing wrong. Bend over BMW, here i come again!
@@scanningnyc The Stealerships deserve many more of your kind. Resolute, smart, and persistent consumers always win. As for me, I avoid these dens of incompetence and greed. I had a zero deductible Nissan extended warranty and the morons there told me if the Nissan extended warranty didn't cover the issue, then I would have to pay for the diagnostic. Never bought another car there! Yet as most of us know, most dealerships hire only parts changers. In my part of the country (Houston, Tx) most of the dealership mechanics can't speak English, which begs the question, how do they read the manuals or AllData?
