Customer Success Tipping Point 

You are amazingly gifted Malcolm.

Super smart guy Thank you for sharing

Simpleton equals intellectual. Bad ideas have a tipping point to success. Brilliant!

There's good market research and bad market research, and this clip illustrates why you need an expert to design the approach that will answer the right question in the right way

I just watch his videos to check on the status of his hair

volume too low

The way he humiliates the west coast crowds was AMAZING

I always thought it was Danish MAERSK that developed the logistical shipping container in the late 1960's.

@Paul Gowan, consider the mundane possibility that Gladwell simply didn't have time to mention or discuss UFCB or a score of other anecdotal business stories of import.

He's got a point. For instance, why call something *crappy old* _Pro Wrestling_ when you can *repackage it* and call it _Ultimate Fighting._ The former, I _have_ seen. The *latter-* I _must_ *plunk down* my money to see.

When your finished thinking about the PSA test. Look at the history of prefrontal leukotomy

Neat talk

Very interesting. Really useful.

Is this whole book actually about Dothraki?

The most central points of this entire video starts at 28:35

He really hit home with the prostate cancer review. If I could do it over again I would ask a lot more questions because the doctors (VA) cant wait to cut on you even if you are in your late 50's/ The post surgery is not worth the surgery if you want to be sexually active. They never had this conversation with me. Viagra and the injections do not always work and it is not the same. The body and the brain are out of sync and you will also get out of sync. Yeah, its a cruel business.

Gladwell .. the Kickstarter of online buying systems?🤣🤣🤣