We have been trying to get this bulb to work for an hour. The app won't even 'discover' the device. Incredibly dissatisfied and disappointed. Taking it back tomorrow for a refund.
Hi James. We understand your frustration. We’re sorry to hear about your recent experience with our Cync bulbs. Your feedback is important to us. We’d like to learn more about the issues you experienced with the product and app, as well as help troubleshoot if you still have the bulbs. When you have a moment, connect with us at 1-844-302-2943.
Hi Hannah. We’re sorry about the issues you’ve experienced with the Cync app. We’d like to help troubleshoot. Please connect with us at 1-844-302-2943.
Same issue. Mine will only connect via Bluetooth. Will not connect by wifi meaning my google home cannot find it. Was working perfectly until 2 weeks ago
Holy hell. What a rabbit hole this lightbulb took me down. Swallowed into the caverns of the internet, confronting the intersections of technology, privacy, and the price we pay in our independence for the “freedom” of convenience. It all began for me after I bought the lightbulb on a whim while grocery shopping for cheese. Ooh, pretty colors, I said to myself. Without a second thought, it was in the cart. I took it home, excited for the setup, the customizable colors promised, but no matter how many times I tried connecting my device (the lightbulb), the Cync app “couldn’t find it” through my wifi or Bluetooth. This is strange, I thought. But ok, no big deal, right? I have other options. But what was the other option? And at what cost? I downloaded the Google Home app, thinking it would more or less work the same as I had expected the Cync app to. A kind of platform to act as a conduit to control the bulb with my wifi/Bluetooth. Makes sense right? But here, fellow colorful lightbulb enthusiasts, is where things get… fucky. You see, the equivocal wording on the box and in this video cleverly leads you to believe that you do not need to submit to Google. After all, you do not need a “hub” to set the lightbulb up. You DO, however, need either A.) Google Nest or Google Home speaker or B.) Google display or a Nest Wifi point. How did I discover this? Well, on the box in small print are the words “seamless setup with Google home app.” Seamless set up..with Google home app. This was what originally made me think I could just hop onto the Google home app despite not having any smart home products. But this is wordplay. The box makes you think you can download the Google Home app as an option instead of just connecting the lightbulb over your own wifi or Bluetooth and the process will still be seamless. WRONG. “Seamless Setup” is not a descriptor for the process. Rather, it is a brand name. It is Google’s brand for their specific installation process that you are required to use which can only be accessed through the Google Home app, which can only be accessed through (yes, you’re following me) one of google’s nest products. But trying to shill an additional product over a lightbulb wasn’t the worst of it. The Google home app wants the location of your home. Nothing new here, Google is ALWAYS asking “where do you fucking from.” But the Google home app for the LIGHTBULB also wants to know your schedule. Yes, it wants to establish a framework of your daily routine. Now why the hell do they need this to make a lightbulb some pretty colors? The line of thinking from there can only get more sinister. We are familiar with Google smart house products. They’re selling security cameras around your house, locking and unlocking your doors, they want to know where you live ,and your daily schedule. Now all of this is to “better customize your experience.” I’ll bet that my experience certainly could be VERY customized from this. But at what cost? How important is it to you to have the lights already on when you come home as opposed to just flipping the switch when you walk in? Does Google REALLY need to know everything about me? It’s bad enough the phones are already listening in. Now, I’m a millennial so I remember the made for TV movie “smart house” on the Disney channel. A sentient AI within the framework of a smart home locks the resident family inside for their own protection (I can’t remember why and maybe the COVID pandemic memories are affecting my recollection because I believe a character had a cold, and the House wanted him protected from the elements). We are already moving in the direction of powerful AI. But more than that, I am not so concerned with sentient maternalistic AI as I am for opportunistic large corporations entreating us to trade away all our freedoms, under the guise of “customer service.” Who do the corps REALLY serve? At the end of the day, though my Full Color Direct Connect Smart Bulb did not go off, many other figurative “lightbulbs” went off for me. Maybe I will be ready to sacrifice my freedoms to the Google nest and hive mind down the road. But at this time, I’m trading the smart bulb for my purple tinted regular ass “dumb” bulb from Home Depot. No setup required beyond screwing it in and turning it on. The bulb might not be smart. But at least that means it’s not going to outsmart me.
Hey everyone I just wanted to let you guys know that to get the best results From the light bulbs step one walk over to your nearest trash can step 2 put those f****** light bulbs in there.... Nope not a typo they work best in the trash can....fucking wasted a hr on them L
Hi there. We're so sorry to hear this. We'd like to help. If you still have the lights and would like some assistance with troubleshooting, please connect with us. If you no longer have the lights, we'd still like to hear more about your experience. You can reach out to the team at 1-844-302-2943.
Hi there. We're sorry to hear this. We'd like the opportunity to help troubleshoot. If you still have your bulbs and would like assistance, please connect with our team at 1-844-302-2943.
Setup was a pain for 2 bulbs. It was like it didn’t want me to create an account. I had to force close app multiple times . I got it to work after a while but I had to do it over and over but they work okay
Hi there. We're sorry to hear that this was your experience with our product. If you have additional feedback or would like to share more about your experience, please connect with our team at 1-844-302-2943.
I don’t have an Alexa or Google home so I can just directly control them through the app? Also once I exit out of the app do they just stay on and can be controlled by a light switch or do they turn off once I leave the app?
this is such a waste of money, bought two light bulbs, only got one of them to work the other isn’t even being recognized on the app. im refunding them, don’t buy these light bulbs buy a different brand. you guys won’t even help you just keep replying like you’re bots.
Hi Kayla. We hear you, and we understand your frustration. Our support team is ready and equipped to help troubleshoot should you still have your bulbs. If we can be of help or if you'd like to share additional feedback, please do connect with us at 1-844-302-2943.
The most convoluted setup I have ever had the misfortune to deal with, and once it is set up will work for a few weeks then stops working and has to be re set up.
I dont want automation. Just want to slide colors up and down when I feel like it. And you can't even download the cync app. What a cash grab. and please spare me the bot response.
it won't even locate my bulb at all i've been trying for about a week now but nothing i've tried finding the name of the bluetooth to connect to that hoping to go to the app and it successfully locating it but not even that works idk what to do or how to connect it anymore it's so confusing and fustrating i even deleted the home and made a new one but nothing
Hi there. We're sorry to hear this. We'd like the opportunity to assist. When you have a moment, please connect with our team at 1-844-302-2943. Our team of smart home technicians can offer troubleshooting options and help get you setup.
Literally doesnt work. Set it up in the app and everything goes smooth , it connects and everything and on the final step when it says adding to home, the shit says error and doesnt connect
Hi Armando. We're sorry to hear you are having difficulty connecting. We understand this is frustrating and would like to help. Please reach out to us at 1-844-302-2943 so we can learn more and assist.
Hi there. We're sorry to hear this. If you're still having trouble, our Support techs can help walk through your setup and offer some troubleshooting options. Our team can be reached at 1-844-302-2943.
We're sorry to hear that you are experiencing connectivity issues. We'd like to help troubleshoot. When you have a moment, give us a call at 1-844-302-2943.
I have no Wi-Fi, only Bluetooth. I've never had Wi-Fi. My bulb used to work just fine. Now it's asking for Wi-Fi. I don't have a home network, only Bluetooth and your app doesn't allow me to connect via Bluetooth.. So my bulb is now useless.
Hi there. Our Direct Connect bulbs are Bluetooth and Wi-Fi enabled. Let’s figure out what’s going on. When you have a moment, connect with our support team at 1-844-302-2943.
This light bulb sucks big time been trying to connect it and it won’t work tried with Cync app. , google home , Alexa , We tried on 5 GHz And 2.4 GHz and nothing DONT BUT THIS !!! Really bad
Hi there. We're so sorry to hear this. We can understand your frustration. We'd like the opportunity to help. When you have a few spare minutes, please connect with our team at 1-844-302-2943. Our technicians can walk through troubleshooting options and offer additional support.
Hi there! We're sorry to hear you are having difficulties connecting your devices. We understand this is frustrating and our Cync support team can help you get your devices set up and running properly. If you are still experiencing these issues, please reach out to them directly at 1-844-302-2943.
Hi there, we are sorry to hear you are having difficulty connecting your devices to WiFi. We understand this is frustrating and we would like to help get you back up and running. Please reach out to us at 1-844-302-2943 so we may assist.
@@GELightingaSavantCompany the video says “just add our direct bulbs to your fixture and connect to your wifi”, the question is HOW? i assume you need an app??? not working for me with google home
Hi there. The Cync App is available in the Apple App Store and Google Play Store. Our products and app are available to those located in the US and Canada regions. Apple Store: apps.apple.com/us/app/cync-the-new-name-of-c-by-ge/id1082828238 Google Store: play.google.com/store/apps/details?id=com.ge.cbyge&hl=en_US&gl=US
Hi there, we are sorry to hear you are experiencing issues with the Cync App. We would like to help and need a few more details. Please reach out to us at 1-844-302-2943 so we may assist.
Hi David. We understand you are having problems connecting your bulb. We are here to help and need a few more details. Please reach out to us at 1-844-302-2943 so we can assist.
Hi Matthew. Thank you for bringing this to our attention. We currently do not have a subscription fee to use our products. The correct app to download is called Cync in the app stores. Feel free to contact us at 1-844-302-2943 if you need assistance downloading the correct app for your Cync products. You can also find a link to our app, here: cyncsupport.gelighting.com/s/article/create-an-account?language=en_US
Can’t even get this garbage product to connect Having to pay for a trash app that won’t even discover the actual bulb itself What a gimmick. Taking back for refund today
Hi Jason. We're sorry to hear this. We understand your frustration. If you still have the bulb, we'd be happy to troubleshoot this for you. For assistance or if you'd like to share additional feedback, please connect with us at 1-844-302-2943.
Hi there. Our Support team would be happy to help you with this. If you would like assistance, please give our team a call at 1-844-302-2943 and we'll help get you up and running.
Just bought mine, excited about having a color changing bulb for my room, just so when I install it and then I get the app to change the colors, it asks me to pay for for a subscription to even connect it 😒, really? $20 just for it to ask me for $69.99 dollars to even use it?? Unless you’re rich this bulb is just a normal bulb, extremely dissatisfied and disappointed by this product, I will return it for a refund, I recommend to put that shit on the damn box before even buying it, it doesn’t tell you that you need a subscription to use it.
Hi there. We're sorry to hear this. Please know that our Cync App is free to download and use. If you still have the product, please make sure you are downloading the correct application. Apple Store: apps.apple.com/us/app/cync-the-new-name-of-c-by-ge/id1082828238 Google Store: play.google.com/store/apps/details?id=com.ge.cbyge&hl=en_US&gl=US
