She didn’t bother to face daphne, didn’t even try to communicate to the deaf friend with pen and paper, almost killed her deaf friend because she didn’t bother to ask about allergies, failed to inform the patient about their injuries, and only let daphne stay and help her friend because it benefitted her. If daphne hadn’t stepped in the deaf friend could have died. She didn’t know what was going on and was in pain, and the nurse didn’t even look concerned half the time. If she needs an MRI obviously she’s in pain, but the nurse only took care of it when daphne mentioned it. Not to mention the nurse was defending the hospital when the hospital as a whole was in the wrong. The nurse basically told daphne that it’s ok they they can’t communicate with deaf or hard of hearing people because it isn’t needed often, which is totally wrong. Sorry but this nurse failed at her job, which is to inform the patient of their injuries, help treat the pain, run the tests, and (in this case) apologize for the inconvenience and explain that they understand that their policy needs to be worked on and they will push to learn from this experience so it doesn’t happen again. She did literally the opposite of that. She tried to defend the hospital when the hospital was so clearly in the wrong.
I know, right?! That nurse was incredibly rude to Daphne! She (the nurse) acted as if she cared less about what was happening, even so much so as to not face Daphne when speaking! Kudos to Daphne for telling her to!
@@TrintsuKiishu2 The hospital... didn’t HAVE a certified translator. That’s the issue here. You realize that regardless of whether or not Daphne was a stranger, that doesn’t matter because the only realize Daphne was there was because the hospital failed to accommodate the Deaf.
@@caseygreyson4178 How is using a person who is not a certified translator also not a problem? Never said them not having one wasn't an issue. They didn't have one AND they used a random person instead of one. They were wrong twice.
@@TrintsuKiishu2 Exactly. They were wrong twice because they didn’t have a translator ready. But the way you phrased it made it seem like the nurse was right to be cold towards Daphne since, as you said, “she was a random stranger who could’ve lied to the patient or to the nurse.” That doesn’t justify the nurses demeanor to her.
This is one reason why I learned ASL. I worked in customer service for too long and if I wasn't working then people would be lost. I had a couple and their kids come in. The dad was hard of hearing and both kids and the mom were deaf. The dad did talk but it was hard for him. He was struggling with the person taking his order (fast food restaurant) and I stepped in and started signing and translated for him and later on when I was outside on a break he came up to me and hugged me. He said him and his family hardly went out in public cause no one knew that much ASL. We exchanged numbers and I told him that him and his family are welcome to come in on days I work and I will take their order and personally deliver their food for them. I then went on to another job and told him and he followed me to every job I have worked at and the other employees all knew to come get me if I wasn't near my phone at the time
That's so sweet of you ❤️ I'm teaching myself asl so I can communicate with deaf patients. I don't know much at the moment, but I know several phrases. I had a deaf patient come in, with an interpreter, and their face lit up when I started signing to her (the patient). It really does make a difference when you speak someone else's language to communicate with them. It shows you care.
I mean, the hospital literally could've just given Natalie a white board and dry-erase marker, but I'm glad the writers made this point, and I'm glad they gave Daphne this scene :)
Erm, no. Not all Deaf are literate. I had a friend who was Hard-of-Hearing…she used hearing aids, had speech therapy, but pronounced the word ‘registration’ with a ‘g’ sound instead of ‘j’.
@@Quaker-tc8uea whiteboard/pen and paper is better than nothing. deaf people aren’t stupid even if they are illiterate, they can do drawings and still likely to have picked up vocab habitually
Honestly, in a real-life situation, even if there wasn't an interpreter available right away, or they couldn't track down the video phone, they could at least write back and forth with pen and paper...English is usually a deaf person's second language, but at least writing would be SOME form of communication.
An Aspie's POV Wow! I had no idea. That's awful that that happened to her. People (especially anyone in the health setting) need to be educated about deafness, and how to work with Deaf people. Because that situation should NEVER happen. Any patient (whether they are deaf or not) has the right to be informed about their health!
Even today in 2024 they are just as ignorant!! They fail far more than they suceed..it was far worse during the pa demic when caregivers were banned fr9m ERs. A hospital sent my mom home with a major leg fracture..you can bet on the 2nd visit I tokd them I was going in!!!! They tried to ban me but the ambulance driver made sure I got in...
Why didn't the hospital have a pen and some paper? Interpreters are not the only way to communicate. They are the best way, but not the only way. Paper and pens should not have been hard to track down and use.
Person Anonymous An interpreter is still needed so that if doctors and nurses are talking amongst themselves then the deaf patient is knowing what is going on at all times
+Robert Nicholson That is very true. I said that interpreters were the best way to communicate. Just because its the best way but it's not the only way to communicate. While trying to find one, paper and pencils/pens aren't a bad idea to tell the deaf patient that: one, you are finding an interpreter; two, what is wrong; and three, get any health concerns the patient might have: drug allergies for example.
Like the worst fucking hospital ever. This nurse could have killed her and she's like, "Meh, good to know!" I know they were waiting on an interpreter but you could have at least treated her like a person and given her an pen and paper to see how she was doing! Back when video rental stores were a thing, I used to have a customer come in that was deaf. Unfortunately I don't know ASL so our communication resorted to paper and pen. I mean, come on, it's not that difficult.
in my opinion i don't care if people think sign langue should be taught if daphne hadn't said any thing or been there the nurse would have given her the medicine any that girl could have died or got sick hospitals need to be better equipt to help the deaf
they cant give anyone medication without checking to see what the patient is allergic to in the first place. its dangerous to the patient and it can cause a big lawsuit on the hospital if it causes death or any severe damage.
This whole piece of the storyline was based on something that actually happened to the actress playing Natalie (Stephanie Nogueras). She was really in a real-life accident, and her mom and her were put in an identical situation at the hospital, where there were no interpreters at all :'(
@@hillyplays29 Using the words 'hear' and 'see' are NOT insults to anyone deaf nor blind. You know what is meant so YOU stop being mean. If you can't handle asking if you've heard some news then you find an alternate word to use and inform everyone that is the only word you will allow to be used in your presence. You will soon find out that no one wants to talk to you in any way, shape nor form.
I know it’s not the same thing but... I am from France and I live in Ireland. Many years ago, I met a French lady on the bus in Ireland. She explained she and her husband had come to Ireland as tourists but that, on the day they got there, they were staying in the countryside outside of our main city there and he fell gravely ill and fainted. By the time they got him to hospital he fell into a coma. Well, our hospital ‘couldn’t find’ an English French translator, and out of the two of them, the one who spoke English was the husband who was in a coma by then. I offered to do it, though I wouldn’t be the best person for it as my medical English and my medical French would both be poor, I am no doctor. Anyway, lady said they had actually just managed to ‘find’ a translator so I didn’t have to do it... But my heart broke for these people: they were in a foreign country, dealing with a language barrier and with him potentially being in danger of dying from whatever he had... In fact, as she told me all this on the bus, she cried so much, and said it was also a relief to finally be able to express all this, to me. Knowledge of languages is crucial, and a translator’s job can save lives...
Ok so in the show Kansas City has a big enough deaf population to have had a dedicated deaf school, with pretty decent sized classes and a new deaf program at the University with an Interpreter program...but the hospital only has a part time interpreter and no emergency backup?
Unfortunately it is pretty believable. Many places, including hospitals, are badly prepped for minorities. Regarding schools, many schools for a specific group of students (for example for deaf students) accept kids from a wider area beyond the local school district, sometimes even nation wide.
I loved that too! By the way...a car accident really did happen to the girl playing Natalie in real life; she is indeed profoundly deaf, and she and her mom had the same issue with no interpreter in the hospital. Lizzy Weiss incorporated it...and Steph was tracked down for this scene
I have a friend (who is not deaf) that is allergic to penicillin. She wears a medical bracelet just in case. That way if she is in an accident and loses consciousness, no one gives her something she is allergic to. Lots of people have allergies or other health conditions that are very serious and as a result they wear a medical bracelet in case they are in an accident. Am I the only one who thought about medical bracelets during the scene?
Even then, there is danger. One time my mom was brought to a hospital and she had a medical bracelet. The nurse did not check it and gave her a medicine she is allergic to. Luckily it doesn't effect her respiratory system, only her skin.
Sometimes EMTs might not double check for jewelry or it may be damaged (too bloody to be read or bent). My first aid instructor told me that an EMT friend had cut away a necklace off someone who was unconscious and tossed it aside since he was rushing to save the man's life and viewed it as an ordinary obstacle.
I know a guy that has a tattoo on his arm and leg saying that he's a type 1 diabetic and has the name of a medicine with a 🚫 on it to inform that he cannot have it. He doesn't like wearing jewelry and he doesn't have to worry about the jewelry falling off if he's ever in an accident. Medical tattoos are a good idea too.
@@Kfantasy_98 My daughter's father is type 1 diabetic and epileptic and he has a medical ID tattoo on his forearm for this reason. He tried using medical ID jewelry but they always broke so he got the tattoo.
Yes, not all deaf and Hard of hearing can read and write, but both Travis and Natalie can. They are in university, which I know isn't "proof" per se, but it is assumed that they have at least some understanding of the English language. This shows that they didn't even try and communicate with them. And yes, I know this is just a TV show, so I REALLY hope this isn't a common occurrence ESPECIALLY in hospitals.
This is one of the big reasons that everyone should be taught sign instead of a foreign language like French or German at school! Those types of languages should be electives and sign should be mandatory
Some people are French or german and want to learn or might go to those countries some day. or just want to learn it, my school didn't have any languages but sign language compared to those two is on the lowest of ever needing it. I've only met one deaf person like ever and never even communicated with her. also had a kid in my class ages ago as children who couldn't hear much without hearing aids and some times she didn't have them and pen and paper worked instead of the teacher yelling. the teacher was able to communicate with her and she didn't use sign language. Hospitals should have interpreters on call all the time or at least have some patientce to try to communicate with deaf people instead of leaving them hanging. My experience in ER's is that the doctor always tries to communicate what they are doing to patients and theres a health record which tells allergies to them so getting their chart up would be a big priority before doing anything to them with medication. I've been in too much pain to talk to the nurse or doctor and I cant yell out and demand what they put me on or I come off as an addict but they don't just get fed up with me the second I cant communicate to them. Plus its not like being deaf means you cant speak at all. Its hard to understand sometimes but they can meet someone halfway. I don't think hospitals are or should be allowed to medicate you if they don't know your info or allergies. Hospitals can take care of people who don't speak English or people who cant speak too without killing them. ER takes time for people with disabilities like that because avoiding a lawsuit is a giant concern even though the doctors would care more about the persons life but sadly sometimes they don't.
sign language should be a offered at any school that can afford multiple foreign languages. If you offer more then Spanish it should be ASL then French or German and so on. There are many people who don't speak English a lot of people who only speak Spanish and many deaf people. I'm not ASL should be the only required language but it should be as readily available to learn as any other language for the same reason
I feel if you’re going into nursing you should have to learn sign language and or Spanish because those are actually the top 2 languages spoken in the USA.
Especially when you are going into general services like becoming a nurse, or police man or fireman. You don't know who is going to be needing your services and you are going to need to communicate with them, even if it is very basic. The basics go a long way with ASL, especially in understanding when they speak. It may take more time, and concentration, but I think it is worth it...though I disagree, any foreign language is better than none. Lots of people, especially in America speak another language other than English. Spanish, especially. ASL just should be an encourages choice as well.
Honestly, this is the type of hospital that would likely remove someone's kidney, even if the patient was completely healthy because, according to the doctor, the radiologist "mixed up the X-Rays" while denying responsibility for his patient. Like, couldn't they give her at least a pen and notepad?
There is literally a thing called the disability act which states that BY LAW they have to provide an interpreter. That hospital could have been in HUGE trouble for that actually. I'm glad they brought attention to this on the show.
I realize that this show was trying to portray a situation where the medical staff mishandled informing a deaf patient, but the reality was WAY off. Not the least of how an accident patient with a potential pelvic fracture is NEVER in a sitting position. Nor would she be left alone for any length of time. And I find it hard to believe that this nurse did not follow the most basic protocols. If the patient can't speak, the nurse should bring a notepad and marker and write to her. Doesn't have to be English - the nurse can draw a stick body for the patient to indicate where her pain is, a face with pain expression, and number from 1 to 10 for pain level. Some hospitals have diagrams for that. Or mime her own face for pain, or point to the patient's body or her own. Ask the patient "can you write?" with mime for pen and paper. Once you've established that she CAN write, ask the patient's history, allergies, etc. No nurse (or doctor) worth their salt would proceed ahead and risk harming or killing their patient for lack of a history workup. This nurse deserved the slap down Daphne gave her at the least - deserved to lose her job at worst. She showed a callous disregard for her patient's well-being, as well as disrespect for the ONE person trying to help, who is also deaf. Unfortunately, this kind of thing happens. I should know. I lost my mom, because she had throat and tongue surgery for cancer, and couldn't talk, and wasn't on a heart monitor (even though she was in mild heart failure before her surgery and should have been), and suffered a heart attack, and by the time they found out, she was without oxygen too long. Brought back, but brain damaged, and there was nothing that could be done after that. I would have fired the nurse.
yes I agree that this is just a show but it's a show where they touch base on things that happen on a daily basis I am disabled and some of these things I can relate to because I go through them on a daily basis and that is hard for people to understand how to help a person that has a disability this show was actually based on a true story and it's a great show because it shows how people with disabilities find their way around life despite the fact that they're disabled and yes I agree with most of the comments even though that this is the show they should have still had interpreters or something
I'm surprised there wasn't an interpreter available. I'm a medical interpeter and we have interpreters that work weekends as well. and we have video or phone interpreters depending on the services you need
I know it’s hard for people that’s hear, I know 2 people who are deaf husband and wife, they had 2 boys ,who are probely married now, I haven’t seen them for years so I love this show , everyone helps eachother deft or not help eachother, learn the sign language it helps 😢❤😊
If that kind of situation happens in real life in real hospitals, I feel like all nurses should be taking sign language courses paid for by their employer like that would solve a lot of issues
"Doing the best we can"?! What about a marker board?! I'm teaching myself sign language so I can communicate with deaf patients. I also have a marker board to help.
And this is why the LOCK screen of my phone has all my pertinent medical information on it (including being Deaf), so if something happens, whoever comes to help has acess to "These are my medical conditions, my current meds, emergency contact, allergies, etc." So they can treat me appropriately, even if I can't immediately relay that info. Pain does stuff to your brain. When I am in pain, I cant even remember the meds I took that morning let alone which I am allergic to, so doing that while I have a clear head may save my life later on. And for those who think Doctors are smart enough to automatically get pen and paper, last Feb, I had a scheduled surgery on a Mon. I seen my surgeon the Friday before. He legit told the nursing staff that he FORGOT I was Deaf. He said, "They werent deaf on Friday when I seen them. " I had an interpreter tbat Friday. You, good sir, forgot to schedule one for surgery. The nurses were p*ssed at him that day! 😂
First it is called a pen and paper... I don't think nurses would be that stupid to not know how to use a pen and paper..... you can tell when ppl are deaf and you can't understand sign language. As a cashier I gave a person a pen and paper when they were trying to communicate and I don't sign... it's common knowledge.
DaughterOfGodAlways I heard mcdonalds had a policy to offer the menu on a paper. But now they have the computer stations and then you can watch for your number. No speaking needed.
It’s definitely a scene that would provoke thought. Unfortunately unless you had a staff member on duty already that knew, sign or in this case a friend, I bet many a hospital would have an on call interpreter on weekends and some maybe not even on a weekday because of costs.
He looks so much like Ashton Kutcher. I was thinking years after the series ended, where do I know this guy from...? Stephanie's baby daddy/husband on Fuller House. Lol
Lmfao I'm an x-ray tech and there's sooo many things wrong with this... It's called a pen and paper. If they thought her pelvis was broken they wouldn't have her sitting up especially with a neck brace on
i understand how hetic and busy hospitails can be but if at the moment you dont have the required things to commicate them attempt other things! she can read and understand english get a pen and paper and tell her what you need to tell her. obvouisly give her a note pad she can write on! comunication is not just speaking or making sound you can comunicate in many different ways!
didn't they have pen and paper? i'm sure hospitals must get elderly who are hard of hearing and they don't know sign language, but they can (hopefully) read
So I am not deaf, but know some sign. It came to my attention that the word "dilaudid" ( please don't come at me I forgot how to spell it already) was not fully signed. All I was was l a l o i d. I even put the video in. 25 speed. Please correct me if I am wrong
No, you saw right. Daphne didn't sign the whole word because Natalie partially spelled it herself when she was trying to remember. Daphne finished the word for her 👍🏼
Seen this a million times and it’s irritating asf because this literally happens all the damn time and still does. And it’s like a simple pen and paper could have also solved the problem. Ppl act like well idk sign so 🤷🏾♀️🤷🏾♀️. And?!? Like your a fucking hospital figure it out. Someone could die, is that what you will tell the family?!? Idiots...
I agree with daphne’s point but yelling at the nurse isn’t helping anything. She has no control over hospital policies and whether the hospital has an interpreter or not.
Think about this way the nurse didn't know that she deaf and no one knows sign language she can only see what going on with out Daphne she could of gotten worse people need to know sign language at the doctors to help deaf people and other
I wokr with the blind and people seem to have the "Helen Keller Effect" in their minds. When going out in public people won't talk to them and then the person gets mad because they can hear perfectly fine, or they think they can read sign language -_- Just because someone doesn't have one sense doesn't mean all their senses are gone.
She's yelling at the nurse because she almost endangered her friend's life. Instead of using pen and paper in the absence of an interpreter, the nurse hadn't communicated with Natalie at all and almost gave her a heavy narcotic to which she was allergic. That's enough to make anyone angry.
It's not something that's been a big deal before and she's also in a lot of pain and tired and pretty confused and medicine does not always have the easiest names to remember. (Also for the show they where trying to show Daphne knew what she was talking about when it came to being equipped to be a doctor)
Pain makes you unable to think straight, and since Dilantin is prescription drugs, it wouldn't be something she would necessarily actively have to remember due to lack of access to the meds.
