fr, she wasn't even being aggressive or anything, just trying to handle the situation and get him out the drive thru. it feels like he was stereotyping her or smth
"we don't offer pup cups, sorry!" "i understand. i had someone make one for me yesterday- could an exception be made? i can pay for it as well" "no sorry, we cannot as it isn't on our menu" "no worries, have a good day!" is it that hard?
@@TheDraykon Some of the employees gave him a few of these whipped cream cups in the past. But instead of just accepting it as a nice one-time thing that an employee decided to do for him, he started feeling entitled to getting one every single time. It's something an employee did "under the table" that I'm sure they thought was a nice one-off gesture, but the customer then took it way too far. This is why I think it's bad to make little exceptions like this for customers, because no good deed goes unpunished. Sometimes a good deed causes a man to have a temper tantrum at a drive-thru window
@@cetitanenthusiast776 Screw that. I don't agree with this "punish the entire world because one person is an a-hole" mentality. Pizza days stay, the pest of an employee leaves.
The reason why this guy is defending the customer so hard is, I guarantee, because HE treats food service workers that way and is trying to justify both of their shitty behaviors.
I mean hes not that far off technically, atleast for mcdonalds its a "company policy" to treat their customers like superior beings basically but they get so many headcases like this guy that the employees crack and just dont put effort into customer satisfaction.
@@grimreaper686the worst part for me was that the manager was being respectful and levelheaded through it all. She wasn’t jaded, being unresponsive or passive aggressive; she was just stating facts and refusing to give special treatment against company policy. Yet two entitled idiots viewed her behavior as aggressive and unreasonable, which seems to speak to some subconscious bias - what else could’ve brought them to this conclusion so divorced from the reality of her behavior? I mean, one of them even hinted at the colored lens through which he was perceiving this interaction...
bro theyre struggling they have no choice but to bend to his will. on a real note it's an a-hole entitled move regardless of business size. the raging yter is just lacking attention and validation in his life
@@baph0met there’s actually been plenty of lawsuits against McDonald’s that resulted in injury or illness and they’re still extremely profitable. McDonald’s is a real estate Behemoth that most people don’t realize how big of an empire McDonald’s really is.
I don't understand, wouldn't that be an attempt for him to describe and in his intent to demean her (in reference to age and weight) I don't see the race thing as an attempt for him to be angry as i can't imagine how that would be seen as a negative
@@discussioncornerthat’s the OP’s point , why point out the fact that she’s black, unless you were a racist whose real issue with the situation was that a black woman stood up for herself
@@discussioncornercalling attention to something like race or colour in a video with one other person, after using two negative adjectives to describe them is weird and most certainly racist.
His use of words and statements like “you have to take your feelings out of it” and “triggered”, as well as bringing up the manager’s gender, race, and weight in a derogatory way tells you everything you need to know about this person.
As someone who worked at fast food for over 5 years, I loathed customers who went "... but I got it last time I was here!" and 99% of the time they were 100% just lying. I just told them, "Yea you got that last time but you won't be getting it this time because we don't sell that here."
I had a "friend" who got mad at the waitress of one of the busiest bars in my area. She told her why she should be helpful (after the waitress going out of her way to help her) and that they would lose her as a customer otherwise... 🤦🏼♀️ girlll, they don't need your business! And even if they did need the money, they would still rather lose you because of that attitude
I thought the same thing, lol! I was just sitting here, thinking "Is Charlie not even going to mention that he's trying to educate the biggest fast food chain in the world on business?"
Right like they’re on several boycott lists for Palestine lol I think that might affect their business more than them denying some random guy from getting something that’s not on their fucking menu and that’s not even affecting their business that much lmaoooo
@@ivanjoshraymundo9854oh I can and will. I got A honor roll in elementary, down to A B honor roll, and by high school I had straight fs. The reason wasn't an inability to do the work, or lack of knowing how. It was because those As got me no immediate return, my teachers didnt care, i passed with straigh fs. And as a kid idgaf about 20 years later. But, Smoking bud does have an immediate return. And, if I thought like these little bitches I would cry about it and blame my parents for me doing drugs most my life, and not getting good grades or an easy job, because, " I didn't get the recognition or appreciation I deserved". What my dad do for me, when he wasn't off getting fucked up, was teach me how to be a man and accept responsibility for my own choices and actions. Idgaf what someone has been through in their past or didnt recieve from their parents, their decisions
@@bislama3351 Nothings wrong with being black, it's how the dude refereed to her being black while ridiculing her. Like it's weird that he mentioned her race and size while berating her about her 'aggressiveness" in the same sentence. Like Charlie said, she wasn't combative, nor aggressive, and gave a simple no. This GUY made it seem like she was, and mentioned her race like it proved his point.
@@Archivo.Bijutsu this is kinda irrelevant but i do think she was being more aggressive than needed. if this guy didn’t start yelling and insulting, i would say he was in the right
@@bislama3351 See I highly disagree. The manager did nothing but act accordingly and tell the man the item he was asking for wasn't available since they don't sell it as a food item. To see her following protocol as aggressive, is incorrect. The only one raising their voice or being belligerent was the man filming.
The guy sounds more terminally online than RU-vid commenters. Probably goes and does the same shit and acts like he's in the right but if someone were to call him out on something minor. Suddenly everything you did was wrong
Was thinking the same thing… started out with shitty arguments, then he angrily described the manager as a “fat, old black lady” and I was like “whoa whoa whoa, he was a LITTLE too quick to bring that out for me to believe that he doesn’t think her being black is part of the ‘problem’ here.”
Honestly this guy is so right. Sometimes customers ask if we have something we don't have, instead of saying we don't have it, we should bend over backwards to find our customers something we don't even sell. You should be able to buy a car at a restaurant, or a house at the grocery store.
I used to work at this Chinese restaurant and the old Chinese man that runs it used to tell us "Customer not always right, if they asshole you be asshole right back. I don't want their money if they fuck with my business"
he be like you see this company we need to rise up and cause a rebellion and free the country from their tyranny and the people he is trying to get to help him are just annoyed or laughing at him when he aint lookin
It's especially funny since McDonalds makes most it's money by franchising and "renting out" their McDonalds. You could hold the drive thru line for a whole day and McDonalds wouldnt care, they still get their monthly rent from the franchise "Owner" lol
@@__-tp4tm nah this isnt a bait. I cant explain why, but im pre positive this is just pure stupidity, and utter man-childness. Not being able to handle being told no, specially by a black woman. I mean the guy has to lie about her just saying "no". Idk i feel like the same response wouldnt have been recieved if she wasnt black.
Honestly this is such a good topic to cover, because it's a great thing to see this and make sure we don't get such entitlement ourselves. I've ordered custom items before myself, and if one day the worker told me they couldn't do it, I might have been a bit upset myself! But after seeing this... Well, it's certainly a nice reality check
Fun fact. The saying is totally only "the customer is always right". There's no longer, "pure" version. It was made during an era of "buyer beware". But of course it was always going to be co-opted by assholes. Glad to see social media has helped turn things around at least a little bit.
People always like to bring up "the customer is always right" as an argument, but forget the other phrase "we reserve the right to refuse service to anyone"
What's odd to me is that I hear Americans never finish the saying, "in matter of taste" as in anything tacky so you'll get a deal. It's supposed to be a cunning/manipulative saying that's for the worker's best interest, not the customer's LOL. Edit: or that's how we have it in Czech at least, maybe it's different in english? I don't think I've ever heard an Englishman say it.
@@Ilivedbih I work in retail and a customer hit me with the “the customer is always right” in regards to me telling her that we didn’t have what she wanted in stock, oh boy was I happy to remind her of the full, “The customer is always right in the matter of taste,” and how that made her wrong since her taste doesn’t determine what we have in stock.
I dealt with customers like this. on shift for sub making in a grocery store, a couple came up and wanted a couple of subs made. If you know how subs are made we have a set amount of meat for each sub, if you want more meat its an extra charge. They started fussing at me like I make the rules. They then wanted sauces they found in the store on the subs, and I was okay with it, but they need to purchase the bottle before I open and put it on. They got furious, called me names and stormed off to find the store boss. Sad thing is that my boss had no back bone and called me in my department to tell me to use it, and give them what they want. They came back, and the guy was smirking like an asshole. They act like I was doing something bad, when it was store rule and how I was trained. I quit that job.
@@bislama3351 I would’ve done that, but I was struggling financially at the time. I was saving up to move states away. That was five years ago. I could go on story mode on this job, the amount of people crying in my arms on that job was crazy. Tons of body shaming.
In NZ, McDs had Coke Floats on the menu as a limited time offering. I later asked for one and they said they couldn't do it, because it wasn't a menu item anymore and they had no way to ring it onto the system. At the time I was a little baffled, it's just a coke with ice cream on top. Just charge me for a coke and some ice cream and stick it on top! Right? but places like McD are super strict with what can and cannot be served to the customer. In the end, I ordered the two items separately and put the ice-cream on my self. Easy.
I hadn't realized that "The customer is always right." wasn't the full quote. It's "The customer is always right, in terms of taste." when it was referring to whether you should sell someone an ugly hat or not 😂
@suony4509 i rewatched the original video and the tone/pitch is different but that could easily be from the different recording set up or intentionally done. The way they talk and attitude is exactly the same
People deserve a baseline level of respect and politeness regardless of their station. Feeling like you can talk down to someone cause they work minimum wage is a coward’s power trip
It that micky d whipped cream though, in a classic McDonald's offered, menu listed, critically acclaimed, to die for, to go to jail for, pupper accommodation, under one nation and for all... PUP CUUUUP!!!
Whenever I watch that video I can't help but hear that guys voice as Tim Robinson's. It's so absurd that it could be an "I think you should leave" skit with almost no changes.
Actually I checked this a while ago. That's made up, that's not the actual quote The full quote by the American guy is Assume that the customer is right until it is plain beyond all question he is not. Though it's mostly summarised. I don't know where "in manners of taste" came from but it seems mostly to be circulated by sites like reddit
Nah man. Pup cup guy speaks like a litteral toddler. This guy is speaking like he's severely obese, according to the frequent audible breaths he needs to take in between a few words.
I mean it's a very teachable moment. I'd definitely use this interaction as a talking point with my management team. Not sure why the focus was pointed at the "customer" (really a clout-chasing "content creator" in all likelihood) but from the service perspective this situation could have easily been handled better.
It's because they don't actually care about it, they just want to feel smarter than other people so they have to "win" and they see their idols like Bench Appearo arguing with a camera
I love how this guy starts off with "If you want to have a successful business-" as he talks about an incident at maybe the most successful restaurant in the world.
I worked at a McDonald's before. Sometimes the fast food place is not actually involved with the original McDonald's branch. The owner of it just runs his own restaurant running with the original McDonald's brand. You're absolutely not wrong though.
“See, when you do something like, ‘we don’t allow giving hugs to creeps who feel entitled to intimacy’, it doesnt matter the guy’s reaction. That, in of itself, is bad for your social life.” -This laserbrain, probably
“For God so loved the world that he gave his one and only Son, that whoever believes in him shall not perish but have eternal life.” John 3:16 JESUS LOVES YOU ALL, REPENT AND BUILD A RELATIONSHIP WITH JESUS BEFORE ITS TOO LATE!!!!
Edit: I had paused the video to make this comment and did not realize Charlie had said as much himself. If you ask me.... Pets and animals in general that aren't service animals don't belong in restaurants or fast food places. That's a potential food safety hazard just waiting to happen. Sure, it's very different if the animal is in the car, but the dude debating Charlie.... Mentioning that customers want to feel as if their pets (specifically dogs) are welcome in restaurants made me roll me eyes. And of you feel differently, that's a okay. We come from different walks of life and I won't tell you that you're wrong for thinking that way. This is just how I feel.
Sure, It doesn't improve food-safety, but humans have been cohabitating with dogs for Millenia in much less sanitary conditions than a McDonald's, so it's probably rather unlikely one being in a Restaurant is any risk to you.
@@HauntedXXXPancake Even if you want to remove food safety as a factor, not allowing animals in public spaces designated for consuming food is the better option. Sure, we may choose to share our space where we consume food with our own pets in our homes, but in that case everyone is choosing to allow the animal in their space. You don't know who has issues with dogs, whether it be a fear of them, an allergy to dog hair, or having sensory issues related to dogs (the sounds of their barking, for example). Unless it is a service animal, it's just best for everyone involved to not allow animals in public spaces where you wouldn't reasonably assume to run into a dog or other pet. There are just too many unknowns when it comes to interactions with humans and animals that are not acquainted with one another.
@@critical-goat363 yeah, I think you've got the right idea on this. If nothing else, many animals aren't trained not to shit inside random buildings, and if I'm out at a restaurant and I see dog shit on the floor, I'm walking straight out of the building. I actually used to work at a store that didn't explicitly have a policy on whether or not animals were allowed inside, and whenever someone brought a pet in it was roughly 50/50 if we'd wind up having to clean up after it.
@@cxltysbelrose i think (maybe I'm wrong) that it's mostly the tipping culture in the US. Greedy bosses paying too little and make employees dependent on tips. Make people (not all) think they are "another boss" of the employee and demand stuff is their right.
i hate how many times i had to hear "pup cup" and the fact this dog owner is the type of person to unironically say it tells me more about his character than this whole interaction
Tbh I think this guy is most likely a troll. I remember Coppercab, an infamous troll in the early yt days, used to post videos almost identical to this. I'm not discounting that this may be real, but I am mostly convinced this is a shock tuber who gets by making argumentative shocking videos in response to popular videos to get views.
Its crazy how many people don't understand that a business can just refuse to serve you, you could be polite and respectful and everything, but if they just don't like the look of your face they can refuse service
Winning an argument against a smart person hinges on whether you’re right and can show it. Winning an argument against a stupid person hinges on whether you can make them smart.
@@spencebrown19most of the time yes but that's clearly not what they are talking about All Businesses are entitled to not serving the customer for any reason the owner provides (without it discriminating against protected groups)
I work as a cook at a restaurant. I’m always correcting servers for ringing food in a “special way” and I tell them “once a customer gets it once, they always want it that way. And then they go and tell other employees that they UsuAllY geT iT tHiS wAY”
@@noktasifir3725I’m always congested or having allergy issues so I usually only get one functioning nostril. Mouth breathe is my only breathe sometimes -edit- just corrected breath to breathe
As a former McDonalds manager of 6 years, that manager handled this situation exactly how the company would expect her to react. We would get customers like this multiple times a day where I worked and sadly most of them call corprate to complain and get free meal cards while our supervisers would have a "chat" with us for the incident. Thank you Charlie for being a normal human being and fighting for the customer service/retail employees, you're a real one
As someone who managed a pizza hut. I remember a time. Only server I had messed up the only table at that time. She really tried her best just wasn't a server type of person nothing wrong with that. Anyways they were mean and made her cry. So I go out apologize for the mistake that was minor.. and girl goes I'm a manager at mcdonalds blah blah. This wouldn't happen there. I wanted to say my bad I'm running drive through,carry out, phone calls, cut table, making sure deliveries are right n going out. Oh and now calming down a crying chick because yall had a minor mistake. All with bare minimum employees gotta hit that labor rate. Should add didn't take much to upset the girl I was always understanding an had her back.
When I worked in customer service (professional cart pusher at a grocery store), my managers always took the side of the employee. One time I got sideswiped by what is now known as a Karen; she apparently went to complain after inspecting the damage my body didn’t do to her car (I need not relate she failed to even bother asking if I was ok). My boss asked what happened, I gave my account, whereupon he slyly smiled and said “yeah, I figured that was pretty much how it went down.”
@@warlordofbritannia sry reminds me of time I was at Walmart n seen big dude cart pusher walking between car n cart rack. Anyways he used that car as a support putting his hand/weight all the way down that car. Kids these days. Oh there was snow but it's normal around here. Never park next to cart racks. Lol
I worked at an amusement park in high school, and i had to tell someone that he wasnt allowed to pick his own seat and had to sit in the back, he told me that he had a neck injury and had to ride in the front (the roughest seat on the ride). I informed him that patrons with neck injuries were not allowed on the ride, and he demanded to see my manager. Well, my manager pulled me to the exit ramp and said "i have to make a show of yelling at you to get him to leave, but you did nothing wrong," we were both fighting not to laugh as he got off the ride and glared at me lol
Since the man was ready to pay for it, the manager should've given him the pup cup and then told him she'll give it to him this time but to not to ask for it again because it was against company policy. However, if the man was rude to her before the video began, then she has a right to refuse him.
