I actually really like these videos where you kind of bring attention to something that is kinda sketchy or wrong, and still being funny, thats a really good skill of yours.
Honestly I can relate. I ordered jimmy johns a couple weeks ago and they left it in the lobby of my apartment building, and there's a couple people who live here who are known for stealing people's packages and food orders, so I was like. Oh shit. Better hurry. But apparently I took too long, because my food was gone when I went there and then i had to call and tell Jimmy John's what had happened which I don't think they believed and I was very hungry, and it all was a mess.
@@flawedsanity not as bad but I recently had someone deliver my food, and I asked them to wait at reception... So instead they decided to walk past it, into a dark alley to wait at a backdoor entrance instead... I finally figured out where they were after like 15 minutes in which they absolutely went for me like threatening and muttering at me the entire time 😖 Like so awkward... What are ppl's problems sometimes fr..
I used to share that sentiment, but then found work for a funeral home, and I couldn't be bothered to look back. There is hope, eventually you'll get to that light.
I absolutely love it when my mom tries to relate to our generation, it's so adorable. And your mom is just as adorable! I wish you both good health and happiness. :)
Agreed, I love the more serious long-form, deep dive content. Mixed with a little comedy it works super well. As much as I like pointless internet niche drama, I much prefer this type of content 👌
As someone who worked at a family restaurant that NO LONGER USES doordash, it was awful. We ended up closing door dash orders super early because they kept showing up after we closed our kitchen despite that. I, as the person who managed the 35-item order and stacked it perfectly into four large bags and directly handed it to the driver, got 0 tips from all of my effort and they charged the restaurant a huge commission. And don’t even start me on the drivers who’d take the wrong person’s order if I didn’t directly hand it to them or take only one of the bags and then I’d be the one with the angry phone call. The doordash bell sound still haunts me to this day and I will never work for a restaurant that uses doordash again. It sucked.
@@sno0dle653 that isn't a reason, just because you agreed to a job that pays less doesn't mean you should get paid more by the person paying for whatever. ask for more pay or find another job. it just makes zero sense
@@garrettl8247 if you really want to know the reason I agreed to a job that paid low was because they promised tips but they were redirected if it was from doordash or chownow. I don’t think you understand how restaurant jobs work
@@sno0dle653 I do, I have worked them for a good amount of time. But I never expected tips. I always did my guy for the pay I was offered and quickly got another job for better pay. As anyone should
I love videos like this because of the clear passion the creator has for what they’re talking about. That’s why I love pewdiepies philosophy and book club videos, even if I know I won’t read the books he’s talking about.
That fact that you could literally post anything. You have the most engaging way of presenting things. I came to this channel for funny and now I come to learn. Truly an amazing writer/speaker.
@@summ3revans Thats what they deserve for being lazy enough to order Ice Cream inside an application on the computer. Take your lazy arses to the damn store and buy some ice cream or get your muscular body up and make Ice Cream by hand. Jesus christ this generation is useless af
I also work at an ice cream shop! So many people get annoyed that we put a lid on their to-go sundaes. They don't understand that it needs to packed up in order to be delivered- 🥲
Dude, I used to work at a Marble Slab and it was so fucking frustrating getting constant orders online for shit we didn't even sell Or how we had a rotation of ice cream, so sometimes someone would order one that we didn't sell at the moment, or had just run out of. Not just delivery apps, but that place sucked to work at just in general lmao
I feel this in my bones like for example ordering Wendy’s I end up paying that much cause I give like a 5 dollar tip on top of like a 15 dollar order that is normally 8 if I went
Little Caesars is literally $5.45 classic cheese pizza $2.50 small order fee $0.50 tax $3.00 delivery fee $1.50 credit card fee $4.00 tip Total: $15.45
A friend of mine was lamenting to me that her & her bf couldn't afford to move out of her parents house. I got a whiteboard & we started going thru their finances. They admitted they got door dash or postmates like twice a week. They got doordash while I was there from a wing place less than 3miles away & they both got cars!! I couldn't believe it. It was a huge talking point in that they could afford to save up if they gave up these delivery apps. like Drew said they already upcharge before you get to delivery fees, service fees & tipping the drivers. Even back in 2020 I hated these apps and I had to be drunk af & really wanting chips & salsa before I would use them lol. They always made me so mad how much they Nickle & dime drivers, restaurants, & customers
As a business owner Postmates is the worst. Postmates has added our business to their app and will not delete it since their whole thing is delivery for anything and everything. Well that's cool and all but our business information and menu is incorrect and if we want to have control over the information we have to partner with them and that includes us paying money we don't want to pay. We would rather just not be on their app and avoid all the problems since we have started getting calls complaining to us about orders that they placed on postmates that we don't even have on our system. Overall dealing with them has been a headache for the last couple of years.
This happened at a restaurant where I used to work but with Doordash. They added us onto their app without asking, complete with the wrong menu, the wrong prices, and wrong hours. We even had people calling asking where there order was during a city-wide blackout.
@@Blaze6108 for us thankfully we can count the amount of times we get Postmates orders on our hands. But it is annoying when we have to deal with customers getting mad at our staff for missing or messed up orders from their app. We just don't want people harassing our employees for something that's not their fault.
One day at work, I was washing my hands right before I left the bathroom, and this guy came in and used the urinal. He then left the bathroom without washing his hands, y'know, after he touched his wiener. When I got back out to the lobby, I saw this same guy walk up to the counter and pick up a delivery order with his wiener hands and leave
Yeah but it’s still expensive and problematic. After the joining discount it’s like $10 per meal when cooking is $3 and they ship it 400 miles with ice packs etc
I work at a bagel shop that does delivery with DoorDash. There are many reasons why I hate having to make food for DD. First: people seem to order the most ridiculous things which makes them time-consuming to make, which is infuriating most of the time because now that’s one less person making food for the people in line. Second: DD doesn’t know when we’re out of certain items, making it frustrating when someone orders something that we’re out of. Third: the drivers get really impatient when the food isn’t done by the time they arrive to pick it up. Like sorry man, there’s a big ass line of people wanting to order, we simply just didn’t have the time/personnel to put your order together. It also doesn’t help that the drivers usually arrive mere minutes after we receive the info for the order.
You'll be lucky if the driver doesn't use R-slur on you, and they get mad at you for talking back. Like what do you expect me to respond when you treating me like any other customer.
as someone who's now been on both sides, I can now see why the driver is upset when it's not done on time. Most of us are paid per order, so if we're expecting a $5 dollar order to take 10-15 mins total, but then arrive and its not even started, that might be stretched out to 20-30 mins, and now instead of $20, you're making about $5 in an hour. Obviously that's no excuse to use any slurs(definitely crossing the line), but if a driver seems annoyed, that's why. there definitely should be some understanding on both sides, but you could be really screwing someone over if you're prioritizing orders made after the one the driver is coming to pick up. I've started to just leave and assign it to someone else though now if the order is 5+ mins late.;
@@motunuiwoods8615 The thing is I got to much to do for one person. I work alone in the night shift. Which is why I don't appreciate people ordering online. Especially for few items or so many as 17. Edit: Now my boss is giving me shit for not being able to find an item. I have no idea where he found them, but I am seriously considering in blocking his number if continues to bother me on my days off for something insignificant or small.
dasher here! doordash fucks us all over inthe the way of the last one. they let us know to go get the order like as soon as you place it and if we aren’t there by this very specific time our grade goes down. we get graded on our delivery times so thats why they probably get impatient but me personally i would never 😭 we both stressed why add to it
when he said " treating yourself" is one of the simple joys of being an adult::: spending more than you have to and pretending it doesn't bother you" I felt that deep within lol
YHWH In Dna Proof, No arguments, Wisdom is to Understand, Yahushua, Yah, Jesus Christ Is Lord, pride is weak, No to pride trips, No to accusation, No to assumption, defensive You’re cringe, Heal, Positivity, there’s cringe with a mask, Love Love, be Less ignorant, Always Keep The Truth, Chinese Language With Proof Thousand Years Before Holy Texts Were Written, Much Proof, Share And Help, Be Selfless, selfishness is embarrassing, corrupt Meet Doom, soh Bain Facebook Emergency Things to Learn, No to insecure competition, A Concoction Of Imagination, People will make an illusion to appear to win, weak defensiveness, Energy Field, the more negative the lower, Positivity Is Health, Question Things, I might Know
Delivery services have made working fast food even more than a nightmare than it already is. I get screamed at on a daily basis by rude ignorant drivers because our store gets overflooded with delivery orders and it takes too long to get through them all
When I worked in fast food, it was at a place where we didn't accept delivery services of any kind. I remember before being employed there, as a customer, being like "ugh how annoying I have to actually leave the house lol," but after working there, I realized that the job was stressful enough just trying to get orders from the drive and the dining room. Couldn't imagine also doing delivery. And this was at a fast food place that's considered a "nicer" chain too, where we were staffed appropriately 99% of the time.
when i worked at starbucks, during peak hours we would literally get orders faster than they were possible to make, because of how long shots take to pull and blending cycles/food warming times. so for 4+ hours, we would just build up a backlog of orders. people would arrive and have to wait an hour for their morning coffee. we were always understaffed as well.
I'm in no real position to give business advice, but unless you're getting someone to go over each of your doordash orders full time, at that point it might be a better investment to hire 2 fulltime drivers. These companies will get away with as much as they can, as they know fighting them is time consuming and expensive, it's part of their business model once you reach a level of power like that. Additionally as you making that transition from delivery apps to drivers, to try to compensate for the loss in customers you can up your social media presence and have a flyer come with every food app delivery advertising to order from the store directly. Good luck!
You could think about creating a website for delivery orders as well, as a costumer I'll always choose ordering online opposed to calling and placing an order.
I can't afford to use delivery apps. I always try to schedule my errands along with where I can get food, that way I have an incentive to pick it up myself.
@@glant4372 but it's not useless, is it? Think about it. If there wasn't a middleman, then how would the restaurants and the delivery people know that they're getting a decent deal?
Here in Northern Colorado, we have our own local delivery app where it’s actually owned by all of the restaurants participating, so it maximizes their profit. Should be more common everywhere.
I generally use DoorDash, but that shit does get expensive for seemingly no reason. It's almost better to ask my brother to go get it and tell him I'll give him 5 bucks. Which ends up being about half as much.
Which is crazy because I have made several deliveries for door dash in which I was paid so little for long deliveries that I ended up spending money delivering for them >.>
I'm just waiting for people that work for the IRS to come and say "why would he do that, the company would never let him post the video, it would never pass approval"
I used UberEats for the first time the other day because I saw they had what seemed like a really nice promotion for $20 off your order, they even called it "have a free meal on us!". So I deliberated over what I wanted for a while, before finally picking a local pizza place. With all the fees and the tip, the full price was apparently around 40 and I ended up paying over 20 even with the promo code. I got a medium sized pizza and a sandwich. I'm never doing that again.
I had a big discount coupon too and it barely ended up the same as me going because of the discount. I just can’t pay $10 to have a burger delivered and also have to tip
@@sashat3632 I have a local wing place that is 10 bucks for 11 wings, doordash adds another like 5 bucks to it. You get 11 wings, a drink, curly fries, and an extra sauce for like 16 bucks with tax through doordash and with the dasher tip. So I mean, I ain’t feeling it too hard. They’re also really good wings. They probably dip those bitches in msg.
I worked at Red Robbins for a few months and ever since I saw a Postmates driver cleaning his toes while waiting for a delivery and the walking off with a delivery without washing his hands... I vowed never to trust another human with my food.
It’s even worse for people like me who live in vaugly rural areas, not even rural. It’s like a 45 minute wait for a delivery from a restaurant 10 minutes away by bike, and on top of that the delivery fee is far too expensive sometimes it’s not even available. It’s awful
You forgot to add that everything on the menu is marked up by $1-2. I tried to get my usual order at McDonald's off doordash which is $6.95 at the store and $15+ off the app because you also get a small order fee if your order isn't over like $10
I can't tell you how many times I've literally not received my order or received the wrong order altogether and NOT gotten my money back. Like thanks for the $5 credit from a $20 order I never got
dang that sucks i literally didn't receive my mac and cheese from an order and they gave me $40 in Door dash credit, but I felt bad because I know that the drivers get shit so I tipped the guy like $15
Almost everyone I work with thinks I'm just "being a cheap ass" for not using these delivery services... Nah I just don't wanna pay $18 for a damn $6 meal.
As a cook/kitchen manager in a major chain restaurant, we hated online orders through third parties. It was WAY more of a pain and fraught with mistakes and issues.
My parents are small restaurant owners and we have gotten so many people upset with us because we refuse to use those delivery apps when they tried taking 20%, it got to the point where doordash put us on the app without our permission with an old menu and it just furthered us from ever going on those little hell raisers.
Oh, 21% yeah, they say for you to sigh up. Then they tell you that it was just a base fee to literally just sign up. If you want to be seen (as in if someone search a general food category, your restaurant will be listed) it goes up to 30 to 40%. Also, as mentioned in the video, people do not call the delivery service for anything! Our food is usually ready in 10 minutes, packed securely in a bag. But we get blamed for late food, cold food, messy food, wrong food and so on. They always demand refund which we can't give cuz we don't even have their info! But at the same time, we understand their frustration cuz you can't never ever get to the customer service. (Or at least that's what people say. ) But we still use the service because it's still better than no customer. It is so frustrating.
Outdated menus, hidden fees, and long wait times is why I never use those apps. Even if the restaurant has delivery, I still pick it up most of the time so it’s still hot and fresh, plus I get my food faster that way.
It's their racketeering method to bully small business owners into working with them. I seen enough of them to say that there are MORE than enough to file several class action lawsuit
I know this is like late in the game but the best thing you can do is use their methods against them. Tell any angry customers that the delivery app doesn't just charge delivery fees. They also add fees onto the food itself. Generally if people feel like they're being cheated they are more likely to turn against the method. Just my two cents ✌️🏻
@Linus haha I live in Washington DC. Corporate taxation is synonymous with consumer taxation is a basic economic concept. In 1930’a the tax rate on the rich and corporation was 70%, the next couple of years they brought it down to 25% and captured more revenue. When you increase taxes on corporations they increase the prices of the product; thus they never pay taxes, you do. When you increase taxes on the rich they invest it in securities, that’s why no wealthy individual pays high taxes... read a book. Free to Choose by Milton Friedman is a good start but might be too complicated for you.
After working in the food service industry, the sound of our machine printing off online orders would trigger anxiety for all of us, to the point where we would prank each other by pushing the print button after closing to scare our coworkers 💀. Also doordash and Uber eats drivers are so mean and entitled compared to the normal customers
There's an actual reason they do that. Most companies do it too. because if you're in the red you can claim it on your taxes and deduct it from your taxes until you're in the green again. its cheaper than paying 60% in taxes on your profits. Also why stock brokers make minimum wage but get millions in their end of year bonus, easier to pay 20% in taxes for gifts than pay 35+% in taxes.
@@greatleader4841 yeah doing taxes on even thousands of dollars is hard let alone hundreds of millions. lowering that is much easier than actually paying the full taxes. you'd be surprised how much politicians commit tax fraud. i'm sure it's in the trillions.
@@likeablecloud2454 You clearly did not understand what I was saying....When you report a loss as a company you get a difference on your tax bill until you make up what you lost. So if you lose 600M in a single year, you don't pay taxes until you recover that 600M that you lost. It's common to do it.
They put out all those ads saying if we voted to give their drivers good pay and benefits that it would cost us more money and force them to add on extra fees... then when the vote failed to deliver for drivers, they added on the extra fees anyway.
Many economists are truly split between whether monopolies are good or bad for the economy. But I'm not sure if monopolies really exist in America anymore
@@activecanvas Wait are you American? And tbh I think there is likely more monopolies than ever before. But Im just thinking the towards the fact that brands like Coca-Cola, Nestle, P&G, L’Oreal, Johnson & Johnson, etc are the parent companies of soooo many brands.
The pizza place we always order from started using delivery apps and the drivers _don’t knock_ . They just dump the food on the doorstep and hope you notice
Grub hub took our menu without permission, so people order things that don’t exist through them and then customers get mad at us when we explain. It’s messed up
That happened where I work too! I tend bar in a hotel restaurant, and we changed our menu 6 months ago when new management took over. I get Grub hub and DoorDash trying to place orders from our old menu. Then the customer gets pissed at me. Like its my fault, as the BARTENDER, that we don't sell quesadillas. Ugh
Same thing happened at me at my old job, we hated that they ever asked permission and kept just messing up orders with the wrong menu while we were at our busiest hours
@Genevieve Fricklas Hate to break it to you, but Slice and Googling restaurants in your city is not just a NY thing (Seamless is, but there are plenty of other functional city-specific apps). I've lived in the city and in other cities in the U.S., and there are plenty of restaurants I can Google and order through their preferred method (as Drew mentioned) or pizzerias I can use Slice for.
Ugh, the last restaurant I worked at had an ongoing war with Postmates. We were not connected with any delivery service (on purpose, because it was a ramen place and that stuff doesn't deliver well), but Postmates would have their drivers call in for take-out, pretending to be regular customers, and then not inform us they were with Postmates until they arrived and tried to pay with a Postmates card. The kicker was that Postmates didn't even have our actual menu...they let customers "suggest" and order items they thought we might have, forcing us servers to get into actual arguments with stressed-out, pissed-off drivers who would show up looking for items we never, ever had on our menu. We called Postmates more than once demanding they remove us from their restaurant list, and they always claimed they couldn't (wtf??). I'm out of the restaurant business for now, but I will absolutely never order through Postmates because, wow, fuck that company.
@@rubiitoxic the joke would be funny if it said The only channel on the internet. I like all my little stinkers and none of my stinkers will have a bad joke. Cuz I feel the joke concept was very funny
i used to be a hostess at this fairly popular restaurant and the number of calls i would have to deal with pertaining to issues with orders from doordash/uber customers. at first- i'd spend time explaining what was wrong but then my manager told me it's literally not our job to do that. drivers would call sometimes asking if it was ready, super frustrating. but the WORST is that despite having a sign that Literally reads "please see hostess for seating AND UBER/DOORDASH ORDERS- drivers would come in, grab a bag- we had them labeled a certain way so they typically couldn't tell unless they were experienced and came often (but the regulars always talked to us and were super friendly- they know better)- and leave. then we would get an angry call about how their order was wrong without us even knowing it was taken. also- the food industry already underpays its staff...and relies on tips which in the wintertime is shite! so disgusting how these apps r literally taking advantage of restaurants. i understand not all customers are physically/mentally able to get their food themselves, but seriously- if you can, get your own damn food, please, and tip your servers well, even if you caught them on a bad day
what would a coffee shop even deliver? Is it really possible to order a coffee and a bagle via DoorDash and get that delivered to my house, if I were living in the US?
I work at a starbucks and it's annoying how delivery orders are so disconnected from our actual store. They'll a lot of times order cups or foods that we don't have in stock and we always take the blame rather than the delivery service. There's so much miscommunication and it just makes things harder for us and the person delivering the food.
they're rude af too! I even had one once insist they should get my employee discount (on the order they made for themselves while picking up an order to deliver) because he legit thought he was an employee here. Mostly they just blow through angry they had to wait in line like everyone else - because they got in the friggin drive thru line! Which they're not even supposed to do!
Or the fact that bc of the small order fee people will get like 10 drinks for an order during rush while mobiles are also on an Poppin and when the dasher has to wait they get pissed even though they can see it's hella busy
Omg I work there too. Or the driver will come in 40-60 mins after the orders finished and we’ll get complaints that drinks are cold or whips are melted
ohmigosh yes! I worked at DQ when the pandemic started and it was such a pain to communicate when we were out of stock of something and it was really hard to reverse an order when someone asked for something we didn’t have. It’s a really annoying system
Hi, Uber eats driver here! Definitely tip in cash if you can, it makes our day since it’s tax free and we know that Uber won’t get to secretly keep any of that money! Also, if your food arrives to your door later than you expected, it’s likely because the restaurant was very busy and took a long time to prepare it. We don’t get paid for the extra time waiting at the restaurant, so please be patient and don’t take out your anger on your courier 😊
Thank you so much! I had no idea that they did this, and as someone who lives alone in a big city and is usually not comfortable with walking longer distances alone, I usually just use Uber eats. I’ll definitely give cash tips from now on :)
Only caveat with cash tip is us as drivers may not accept the order because we see it as an initially low paying order. But cash is great when it comes to taxes
im from a country where tips aren't the most common thing, but I do try to tip with every order. However tipping in cash isn't really possible right now as Id rather not be handling cash during a pandemic. Is there any way else to make sure you guys are getting paid for your hard work
Okay I can FINALLY talk about this. My dad worked for door dash a few years ago and while he was delivering some guy stole his car. We were so poor and that completely screwed us over.
They did that with my restaurant when the shut down started. I came in to work, some lady outside was waiting on an order. I got a call ordering for like 20 ppl. I had to explain that we didn’t work with them and even if we did I didn’t have over half of the things they ordered. We cut staff and changed menus. It was frustrating
@@Alex-id5im yep I had a similar thing happen! Except they absolutely wouldn't take us off their listing even when they said they did, so we tried for months to work with DoorDash to get our menu correct and the communication was just awful. When we'd get orders that we could actually do it was a miracle, only for the Dasher to show up after 5 minutes on an order we marked with a 30 minute wait time and they'd yell at us for taking too long... It's so shitty
@@dragonsrule20201 wtf? Can anyone not sue them? There’s literally abuncha complaints regarding this topic, forcing businesses to be on your app is a big no no
@@suree861 You actually can. We have a little restaurant near here that threatened Grubhub with legal action after someone added them to the app without their knowledge. They got harassed and treated like shit and got put through the ringer by GH for almost two full years and finally said "fuck it, we're gonna sue." Literally the next day they were off the app. It's ridiculous. Moral of the story is be like Danny: review your legal options.
Hi, Drew! I actually work for DoorDash as my primary income! Another annoying thing about DoorDash is you are HEAVILY incentivized to accept what you’re given. Every order you decline hurts your “acceptance score” and therefore hurts your chances of getting an order in the first place. That makes it very hard to say no to a $3 order with no tip that’ll take 40 minutes to complete.
hey jb! I'm a dasher also and just wanna let you know that your acceptance rate DOES NOT MATTER, no matter how much DD tries to make you believe that it does (unless you are a top dasher, which is only offered in a few cities, then you need 70%). So decline away my friend!
@@kristenweeks3427 I came here to say this! Check out the Decline Now movement. There's a while philosophy behind it, lol. I never take an order less than $8. My acceptance rate is 40-something% and I know people who have acceptance rates around 3%. Don't be afraid to decline!
I do Grubhub as my main source of income. I used to use Door Dash but Grubhub pays me way more money (anything below $9 on Grubhub I won't take while on Doordash in my area $9 is a rare and amazing order they're usually aroud $7). The majority of the Grubhub deliveries I do here are between 13 and 20 payouts
@@jordanweber3381 As a casual user of doordash, is that $8 only the tip or what they pay + tip? If the latter, how much do they pay you outside of the tip?
@@TheRabidDeer When DoorDash offers you an order, the total amount they offer is base pay + tip. They don't tell you which is which until after the order, but you can usually get a rough estimate of which is which by learning how the system works. Occasionally they don't tell you what the full amount is, and will incentivize you to take it with the promise of more money. Sometimes it's really good ($15 extra), sometimes not so much ($.50 extra). If the tip goes over a certain amount (I wanna say $5.50 or something similar, but I don't remember), that's when they'll do the tease thing.
Bro, watching this video in 2024 and it’s wild seeing you talk about an $8 Chipotle burrito bowl. Shit, I paid $15 for a guac bowl and a small drink, shit is ridiculous how
Yes, because they choose ads that match the topic. If food delivery is mentioned, you'll get food delivery ads, no matter in what context that was mentioned.
Wait a minute, the restaurant makes the food, the deliverer brings you the food, and the middle man gets almost 50% of the money? What value are they adding?
@@trey6583 I agree, it IS too much money but at the end of the day would I have ordered from those places without the app? Probably not. It's way too much money though, how can restaurants survive only making 60%. of what they usually make? I feel for them.
@@Sunshineattacks3 the thing that sucks is that it really does screw restaurants over; their system is highly ineffective and allows for absolutely ZERO communication between anyone, but the blame always gets put on us. Despite needing to put in an estimated time of when the food will be done, dashers will show up whenever, usually within 10 minutes, and then get mad at us that the food isn't done. Sometimes the app won't let us mark something out of stock nor call the customer, so if the dasher happens to take a bit we have to wait until they arrive to inform them. And honestly, I hate saying this because I believe in tipping delivery people, but except for about 2 people, every single dasher we've got has been incredibly rude and it sucks slaving over food and drinks only for someone who yelled at us to get the tip and doordash's shitty system takes a high commission. It absolutely sucks :/ My experience mostly comes from Doordash so that's what I can speak on, but I will say that when we occasionally get Grubhub orders, you can actually at least mark things out of stock and the delivery people are usually polite, so I wish that was more frequently used. I don't know how they treat their employees nor do I know the difference in how big of a cut they take, though.
@@Sunshineattacks3 yeah I don't expect customers to know all that so I don't hold it against anyone, dw! I think even the drivers aren't aware of the wait time at this point (though that doesn't excuse the rudeness), so it's overall the apps that just... Suck lol. But yeah same, I always just pick up my own food ;o. It's way easier, cheaper, and I know where my money is going
Those commercials grubhub was running at the beginning of the shutdown. "restaurants were there for you, now be there for them." They act like we weren't PAYING for the dang food haha.
FYI, lots of places now offer ordering on their own site, but then still outsource the delivery to doordash. Like Wendy's. So when 2 times in a row Wendy's didn't deliver half my order, I found out from the driver that they can't even see the items in the order when you place it through Wendy's. So they can't confirm the items. I then tried to get a refund through Wendy's and....well they just ignored me on all customer service platforms and it was impossible to get a response. So maybe I should have just went to doordash. Except doordash didn't have the $5 biggy bag listed or the customization that the Wendy's app had. The more they try to "advance" the worse things become.
Most companies show a loss as a way to side skirt "taxable income" and it's 100% legal according to code. For example, they could invest their income back into the company to help grow, and that would show up as a business expense, even though it's coming in as gross profit. Our tax code is insanely complex and there's hundreds of thousands of ways business can finesse numbers to shelter taxable income. As long as money is coming in, they will remain highly valued. This is a gross simplification of things, and looking at a companies stated tax losses is a poor way of evaluating the success of a company. The more you know.
Thank you for this info. Is there any articles or people I could find that talk more about this concept/issue in depth? I’ll still look on my own just looking for suggestions too.
@@Tayl0r_ It's not a bad thing. It's specifically there because we want to encourage companies to invest in themselves, the exact opposite of pumping up profits for stock growth. Hiring more employees, buying more machinery, expanding to a bigger space, raising employee's pay, better benefits, newer equipment etc all of that is investing income back into the company to "skirt" taxes. Also it's not really an independent concept. Companies pay taxes on profit. Profit = Revenue - Expenses. All investing back into the company means is the company is paying more in expenses and if you're good at it expenses = revenue so you have zero or negative profit. Amazon spent 12 years doing this; spending revenue and raised capital to open more warehouses hire more workers and just in general expand so they didn't pay income taxes for 12 years because they didn't turn a profit. This is a good thing though, since it means the 20~30% of money that would've went to taxes actually went into the pockets of employees. This also means no dividends or profit distribution to shareholders, so most companies are pressured to stop doing this if the return on investment is lower than just actually having a profit.
Gotta say, I forget how intelligent Drew Gooden is and then he makes a video like this. You can tell he's done his research and did an excellent job at explaining Delivery Apps, how they work, and how they end up hurting drivers, restaurants, and themselves.
deliveroo for some reason randomly upgraded my membership and i haven't had to deal with delivery fees for like, six months, so they win in my book jdfksnfkj
I know not everyone's in a position to do this, but I've taken the option of refusing to use any of these apps. In Australia the issue we've also had is a lot of delivery people are on bicycles, many of them are immigrants/on temporary working visas, and several of them have been killed. And then the company refuses to pay any compensation because they're technically "independent contractors" and not direct employees. I'd rather not feel like somebody literally risked their life to deliver me food.
I was all with you up until the last sentence. There is literally no way to get food delivered where the delivery person isn't putting their life at risk - all forms of travel are somewhat risky. Car accidents do happen, and even people on foot aren't immune from a traffic accident. One of my old jobs was to ride a bicycle around the CBD with a huge billboard towed behind it, and I had to ride on the roads because there are no bike paths in the CBD - I would have been pretty pissed off if advertisers started telling my boss "well we don't want to use you anymore because what if one of your riders is in an accident and dies?" costing me that job despite the fact my boss was more than reasonable - I was an employee not a contractor, I earned slightly above minimum wage at 18yrs old so I was happy with that, and all the equipment I used was paid for and maintained by my employer rather than myself. That was a pretty good deal for me back then and I am glad I had that job. The main problem I see with food delivery apps and rideshare apps is they do not offer their "contractors" that seem an awful lot like employees adequate compensation for the risks they are expected to take when performing their job. If Uber were to classify their drivers as employees, pay for the cars and maintenance and pay the employees more than minimum wage then I'd be fine with it.
I take the option of not using delivery apps because i make most my food at home because it tastes much better homemade and i save a bunch of money and making food can be fun sometimes
Delivery apps are luxury but people want it for cheep. Luxury items are normally overpriced. Big companies and western world have always exploiting the labor from developing countries and nothing new.
I say: "I'll go pick it up." because the fees aren't worth it for me. If paying for/getting gas is cheaper/less irritating than your delivery service, it's not a good delivery service.
this is definitely true but its hard because people are surprisingly busy during the pandemic AND its sometimes not safe. honestly in my own opinion neither is delivery, because its some random person handling your food, but if you HAVE to order food, delivery is the best option for some.
i think what you meant to say is that the convenience fee is so unfairly high and is not longer convenient, then it's not a good delivery service, because they have to pay for gas too, but they shouldn't be paid double of what the order itself is
I work in a restaurant and the amount of times a customer has ordered something we don’t have makes me so mad, we have to drop whatever we’re doing and either call them or ask a manager what to do.
as a doordash and grubhub driver, you have literally said everything I've felt this entire year working in delivery. lousy communication, low wages/tips, horrible customer service... fantastic video
Same. Only part I disagreed with was telling people to tip cash. If you tip cash, we can't see that in the app and we're gonna generally assume that you're not tipping. Personally, I don't accept orders that don't have a tip attached.
@@snailmix what if the person leaves a note? delivery apps have that note section. can y’all see it before taking the order or only after you accept the order?
@@snailmix I usually only tip in cash - sometimes I can't leave a note, but if i can, i always do. So I'm guessing this makes people want to accept my orders less? That's shitty, they should show you before you accept the order so you know that you'll be tipped.
@@flawedsanity yep I agree with the other commenter, as a driver I'm more likely to accept higher paying orders, therefore likely orders already with tips added.
As someone who works in a small bakery with Uber Eats and Door Dash, it’s a pain in the ass how hard it is to keep up with some orders, the menus, and of course Grub Hub and PostMates constantly calling us and asking to order stuff that we no longer carry because they don’t keep menus updated and they keep sending drivers to our door asking for stuff we don’t have and then the poor driver is the one who has to contact the customer because we don’t actually know who ordered it.
I work at chipotle which for some reason is doordash's poster child so we get a ton of door dash orders. our online system has no cap for the number of online orders and ive seen us get as many as 115 items to make in 15 minutes. and then the delivery drivers come 10 minutes before their order is due and waste our time making us estimate how long it'll be until its done when we could've been using that time making orders. its insane how entitled they can be. and then customers calling us to say their order wasn't delivered and we have to spend another 5 minutes explaining to them how door dash is a third party company and we have no control over it and they cannot grasp the concept of us being separate companies. one time when I was only 17 a lady screamed at me over the phone saying how I need to control "my" delivery drivers and that we're the ones that are paying their bills so we need to keep a closer eye on them. its really a nightmare
@@ava4358 Jesus tap dancing Christ! I cannot believe that kind of workload. It’s like they don’t understand that there is a finite number of orders we can make in a given time. There definitely needs to be a limit
Starbucks used to have a drink called the cool lime refresher that was discontinued a month or two after I was hired there. I was having to explain to poor door dash drivers that the drink was discontinued fod over a year afterwards. Starbucks is a giant chain and these major menu changes are nation wide so it baffles me that this went unnoticed for so long. How, just how??
yeah i work at a restaurant and legit those tablets consistently beep. we are a pizza place and we have our own drivers but we use this to cater to customers outside our delivery zone. uber eats usually doesn’t deliver to neighboring towns so our drivers will be on the road for 45 minutes taking one delivery where they don’t get tipped. not to mention we manage these orders on top of our regular orders and the items the have on their menu usually aren’t like real things. they will put a special sauce on the pizza that’s not a thing or have different names for things we have and then customers get angry. not to mention to amount of times these tablets crash and refuse to print orders. then the drivers come shove their phones in my face while i’m helping customers and start yelling doordash so i have to go find their order and tell them it’s not ready. honestly ik this video was a joke but it was so true 😂😂
I work for DoorDash and they have “stacked orders” meaning you pick up two orders in the same area and drop them off. Had someone steal an order I was suppose to pick up, but I had no time to wait around because I had to deliver the second order. Called DoorDash and they gave me a penalty and told me if I got another they would suspend my account. ✨
My restaurant doesn’t even WANT to use DoorDash and we get SO many orders from them. Since we don’t use an app or anything with them, a robot voice calls in to place the order. We started hanging up on the automatic voice but then the driver has to call in the order to us themselves and we feel bad. We’ve started calling them Dine-and-dash for the amount of times the driver says “they paid online” (we don’t have an agreement with them! This isn’t possible!) or the driver doesn’t even pay the full amount for the tab and when they can’t pay they leave?!? And IF the driver shows up it’s ALWAYS over an hour later. We’ve lost hundreds in sales/a number of guests because of DoorDash and I know other stores have similar complaints. Ugh. Thank you Drew! “Liked” the video before it even started. Fuck these apps End rant
Wait i’m so confused and so curious, so is the restaurant a chain that uses the app elsewhere or is it just a stand-alone that is on one of these delivery apps bc if it’s a standalone restaurant, there is no way it should be possible for the app to let people order your food through them. But if it’s a chain that has other locations use the app, you can literally just download the app and say that the restaurant is closed so people don’t order on it.
They need to send you a tablet. That’s why these companies lose so much money. Because they’re providing every restaurant a tablet to use their service.
Same here. I work a drive thru where we have no affiliation to door dash, however over half our orders are door dash drivers "picking up" orders when we NEVER do pick ups. Not to mention they're the worst people to deal with especially in drive thru where we're just trying to get everyone out. Very rarely do we get the same door dash drivers twice and we have to explain every single time that they have to pay and it's always a hassle.
@@qsanchez95 your company has to disable pick up. They can set the option for dine jn and delivery. I know because we did that at my work. Not the apps fault in this case
i did a few Uber Eats orders. the last time i did, i didn't get half my order, and on the receipt stapled to the bag, the missing items were underlined, and they wrote "sorry we're out" so i paid for food i didnt get. and uber eats wouldnt refund me so yeah the apps are shitty more so than the restaurants.
postmates is the worst where i live 😩 $6 is the most I've ever been paid working for them and they don't tell you how much you're gonna earn until you finish each delivery
I hate that these apps even offer delivery from gas stations... I’m not gonna pay $8 or so for fucking hot Cheetos or alka seltzer. Can’t even order alcohol. I’d rather walk to the dollar store my self
@@crimeslime5419 lol good thing the world doesn't revolve around you and postmates drivers still getting gas station volume. I'd rather you walked to the store than waste time on a gas station delivery too tbh
@@Awesomeasumpta13 Yea that's the purpose of it. It's better, I think, to tell the customer "you know what? Either you make an order worthy of our time or we don't provide delivery because our delivery drivers are busy getting profitable purchases delivered" rather than put a ridiculous fee on a single sandwich order. At least that way you make the customer more conscious of what the policy of the company is. Honestly I don't know. In my country (Greece) you just don't pay for delivery costs, just the food you order. However, since the restaurant is employing the drivers, they get a monthly salary which can be less profitable for both the drivers and the establishment itself.
These delivery companies aren't losing money. Companies like this don't continue to run on a loss, they'd pull the plug instantly if profits weren't made in abundance.
"my food is cold and soggy!!!" yes you hired kyle and his honda accord to drive 30 minutes to drop off your food I don't see how that's the restaurant's fault
$3 delivery fee with a lousy $5 tip = $8 for the driver. If you're roughly not getting $1 per mile it's not worth the hassle. I did door dash during covid and for my area it's only good for extra cash.
@@yourdecoydream it doesn't really benefit CEOs like you think it does, but don't get me wrong the CEOs are incredibly well paid. However most of these apps are backed by these multitrillion-dollar funds that have the money to just dump into these apps to try to gain market share over all of the other ones. SoftBank are the owners of DoorDash and that's why DoorDash have been losing money because they've been giving out coupons the people just to get them to start using doordash over Uber Eats, GrubHub, Etc and spending tens of millions on advertising a month
