DoorDash Dasher Problems (What Happens If...)

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As a DoorDash Dasher, what happens if there's a 20 minute wait at the restaurant you're picking up from? Or what happens if the customer doesn't show AND you don't have correct delivery information? In this video I answer those questions and stay until the end of the video for a full earnings breakdown of this live driving shift.
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🖥Video Timecodes🖥
0:00 - Intro
0:39 - Knowing What To Accept
1:30 - First Problem
2:24 - Waiting Instead Of Cancelling
2:43 - Cancelling Instead Of Waiting
3:58 - An Odd Stacked Order
6:11 - First Must Have Accessory
6:25 - Second Problem
7:29 - How To Resolve
7:58 - Unique Drop Off Location
9:05 - Smart Positioning While Waiting
10:17 - Excellent Dollars:Mile
10:35 - Full Earnings Breakdown
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💻SHOP:
QUESTION - Have you ever had a customer 'no show' or provide no delivery information such as in this shift? Let us know in the comments section of this video.
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Опубликовано:

15 июн 2024

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Комментарии : 279

@YourDriverMike 3 года назад

Correction: 1:05 incorrectly shows $3.30/mile, this should be $3.03/mile as stated ⚡️In the mood for even more DoorDash problems? Check out this video next: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-y_A_zjBQ9wE.html

@lucamarin5421 3 года назад

Doordash threatened to lower my minimum pay by $0.15 cents if I canceled an order which btw I waited AN HOUR FOR

@lkrause74 2 года назад

Hey have you ever run into this problem on the Door Dash platform? I had a stacked order with both orders coming from the same fast food restaurant. I had JUST dropped off one order and after snapping the required photo (it was a leave at door), I was trying to hit complete and it kept loading with no apparent sign of completing. I went to my car to try again since I had taken the picture with my phones camera and not through the app and thought it had finally gone through when I started getting orders again. I thought it was weird because I still had the 2nd order of that stacked order in my car and was trying to head to the 2nd address. I chatted with support to find out that I had some how inadvertently hit complete on the 2nd order as well. Totally flustered, I asked them what do I do now...and she told me she could only reset the order as not delivered and cancel it. This has NEVER happened to me as it usually eventually completes the order. My husband who also dashes thinks I was just in a bad signal area. What do you think??

@BronzeLincolns81 3 года назад

keep in mind. if an order is taking you out of your area, the miles are doubled as you have to drive back. ......and apartments, townhouses, hotels, and office buildings SUCK!!

@sillau9 3 года назад

Yess!,gated apartments are such a hassel,(especially when they give us confusing directions or we gotta wait til someone opens the gate)..Doordash should pay us extra charge for having to do those damn apartments,lol. It's always confusing where their room number is..at times im frickin walking around lost..especially when I already have a second order I gotta get to already,lol.

@jaybuzz8958 3 года назад

Hotels aren’t to bad honestly.

@JB-bi6vm 3 года назад

Especially delivering to complexes where they have buildings with no ascending unit number system and to top it off there are multiple entrances. I have done several deliveries where the next building jumps to a different number instead of numbering te building in chronological order.

@sillau9 3 года назад

@@JB-bi6vm totally agree,especially when the Google map,keeps directing me to the wrong entrance. So when I find out the address I gotta deliver to..im like dang it,I got them apartments(even if I'm starting to get use to doing them,its still usually always such a hassle anyways,lol).

@dcarsondavis 3 года назад

I actually love hotels. The nice ones at least. You can park right out front, there's easy to redirectional signage, and there's always an elevator.

@inhawaii4941 3 года назад

Yesterday i got my highest in app tip $38. It showed as $10.50 total i got paid was $41 only a 3 mile drive

@YourDriverMike 3 года назад

That's awesome 🙌🏻

@Ludi8153 3 года назад

Wooohooo!!

@chrisfrisch1347 2 года назад

i dont understand why dd lies to us, just tell us the fukn truth, i mean they want us to be honest but they lie to us every single day

@jamesmay7385 3 года назад

Have been getting stacked orders like that over the past month here in Knoxville TN. Good video dude, just subscribed to your channel

@jtroueche1980 3 года назад

Many times my biggest problem is finding a call box or an entry into a building.

@redlinecourier4260 3 года назад

Or gated community and app takes you to a residential entrance only entrance.

@troublesmartinez9566 3 года назад

I'm a customer and I leave instructions on how to get into my building to help out in getting my food fast and while it's still warm

@personalityplusbombshells6441 3 года назад

I love your videos ... such clarity! These videos really help me to understand dashing.

@YourDriverMike 3 года назад

Glad to help!

@tbwot 3 года назад

It’s blows my mind how forgetful people be when ordering food and not answering when delivering. So glad I can Ding Dong drop right now because of Covid.

@YourDriverMike 3 года назад

I'm surprised as well, like you ordered the food aren't you hungry? haha who knows

@lkrause74 2 года назад

thats why after trying to call & text, you hit "customer unavailable" and let the clock go. When the timer is done, leave the food in a safe (or safe enough) location, snap a picture and leave. At least thats what my husband and fellow dasher says.

@chrisfrisch1347 2 года назад

@@lkrause74 if i have a hand it to me order i press customer unavail as soon as i get out the car. I dont have all day and want that timer running

@CS-ww3bs 2 года назад

You guys ring the door bell? I never do that unless instructed. I leave it take the pic and bounce. Most people are waiting for you to leave anyway. Their hungry and waiting, their phone is going off that your pulling up and that the food is delivered and people have dogs that lose their mind if you ring the bell. Why be that guy. Just my opinion

@alisonhowell7092 3 года назад

Omg! So.....last night they sent an offer for $7 at subway 3.2 mi....I accepted. And it was 2!!! Pickups , dropoffs in 2 different directions! And I was on $1 peakpay. So they got me ! I was very disappointed 🙄

@exitpath 3 года назад

Look for the ++ on the orders!! I've been there too man! Some of these $3 deliveries are sneaky! 👀

@FixItYerself 3 года назад

wow. you can unassign the one that didnt tip, but sounds like you got two cheapskates at once

@LiLmissrainfall 3 года назад

Yes this happened to me twice , door dash think they’re slick...

@colleenjohnson9013 3 года назад

You have a fantastic talent and education for problem solving! Thanks.

@YourDriverMike 3 года назад

Thanks Colleen 🙌🏻

@HondaNguyen 3 года назад

Great video bro. Stay safe out there

@YourDriverMike 3 года назад

Thanks for watching 👊🏻

@hurotiz 2 года назад

Old video but since its still relevant, as a customer in a relatively confusing apartment complex, I wrote out not only that there is a comprehensive and giant map at the entrance to my apartment complex with all the buildings and apartments on it in big font, but also quick directions to my building. I used to have problems with dashers dropping my stuff off at the wrong building but after writing some simple directions, I have yet to have a dasher deliver to the wrong apartment again.

@avshockey6633 3 года назад

I like the way Grubhub handles orders like the one with no unit number. Try to contact the customer, start the timer, continue to try and contact the customer while the timer is running, and if the timer hits zero, the food is yours. I always contact driver care while the timer is running and have them try to contact the customer as well, that way I can show that I did everything possible to complete the delivery. I have gotten some pretty good free meals because customers don't answer their phone, or respond to texts.

@YourDriverMike 3 года назад

DoorDash used to let drivers keep the food before instructing them to leave it in a safe location. I got a free poke bowl from a customer cancel AFTER pick up once.

@chrisfrisch1347 2 года назад

@@YourDriverMike they told me to leave it in a safe place and i did, took the photos and all. then i picked it up and left with it. as there is no way to tell at that point who got the order

@mikelogun1446 3 года назад

Awesome vid. Thank you for sharing. I have a question. Are the miles showed to the drop location before you accept one way? If they are one way then getting back should also be a factor, right? So 4 miles 8.25$ would be 2.06 /Mile which is great but if that does not include your return you are faced with close to 4-mile return making your dollars to miles 1.03$ which is still not bad but you see where I'm heading with this.

@realtaxtalk3069 2 года назад

4:01 I noticed the stacked order you have shown, for my first week I had a few stacked orders that way where the restaurants were close by then both the customer residences was literally right around the corner from each other, both times was $20+ for both orders combined, so I always accept those because total miles was 5 miles or less

@PetePuebla 3 года назад

Restaurant delays are a killer. I agree with the 5min threshold.

@YourDriverMike 3 года назад

🙌🏻🙌🏻🙌🏻

@chrisfrisch1347 2 года назад

stopped at a chinese restaurant just today at 11:10am they told me i would have to wt 15 min for the rice to finish, i got up cancelled and had another order in under 2 min, DD wont pay for waiting and im not waiting. I just think there should be a way to cancel an order after a specific time of waiting without taking a completion hit

@monsubedi5880 3 года назад

Thank you so much for your update and make my life easier ...bless you brother and I wanna know about go puff if you make a video about it will appreciate brother

@YourDriverMike 3 года назад

I actually did get approved for one of those platforms. It wasn't Go Puff, I forget which. I'll see if I can dig it up again and perhaps do an order or two.

@Emmy-2 3 года назад

I had a 45 min wait for a $6 order never again. Wasted an hour for $6. Normal waits in my area are around ten min. Great video. Very informative

@YourDriverMike 3 года назад

Glad to help and welcome to the team ⚡️

@sashajaime3788 3 года назад

You could get in touch with support and they do a pay bump for over 30 mins

@marvinnguyen-colorado2018 3 года назад

If it's past 15 mins I will text and let customer know then cancel delivery and let other driver pick it up.

@teresapappas9304 3 года назад

Marvin Nguyen Does this affect your Completion Rate percentage?

@Emmy-2 3 года назад

@@sashajaime3788 Thanks for letting me know did not know that

@Fromplefeet 3 года назад

Today I took an order and followed the GPS, to the road saying, "bridge out" with a detour sign. So I call the customer and she finally answers, and directs me around the detour. ;( She tells me go through the detour signs and it's the gravel drive way. I see the address on the mail box, and I am in BFE. So I take my picture, get back in my car, take another order, the lady calls me back and tells me she didn't get her food. I politely told her where I dropped the food off, she told me it was the wrong house, by then I'm headed back to my next order. I just told her to call doordash. So I filled out my form the DD sends you, and hopefully I don't get deactivated. I do have Kover. fingers crossed.

@Reesicup 3 года назад

With a stacked order, I will sometimes accept them to see how much each individual order pays. But I often dont like orders that are stacked like THIS. DD stacks orders like this a lot when one of them is (or both are) a low paying delivery and no one would accept it, so they sneak it in like this. For me, it mainly depends how much extra time it will take to drive to each restaurant, park, go inside, pick it up, get back in the car, etc. That will likely end up taking 7-10minutes each. And then if the drop off is in an apartment complex or hotel that involves having to circle the complex trying to find the building or having to go up to their room etc. Another 10+ minures each. After considering all of that, I will either keep both, unassign one, or even unassign both.

@CS-ww3bs 2 года назад

Stacked orders are tricky. Cause the customer can see you have their item and are driving around to other places. I had a lady texting me asking why I was stopped

@PetePuebla 3 года назад

I picked up about 30 items at Taco Bell before. 20 of those items were hot sauce packets.

@YourDriverMike 3 года назад

Exactly haha

@michaelsuzio4364 3 года назад

Lol I sometimes get 1 sauce pack from TB I specifically say just 1 fire or 1 hot 🔥 with the order and they just give you 10-15 packs anyway

@jamesreese4170 2 года назад

I have definitely been given stacked orders that look like that. The sneaker ones are for the same restaraunt, and you think it's a single order, but it's actually 2.

@samuski36 3 года назад

I get stacked orders in one request all the time and it's irritating. It messed me up at first, but now I just go with it.

@DS-gu9dx 3 года назад

Hey nice video l, on those longer wait times at restaurants if the restaurant says the wait time is longer then 10 minutes i inform the customer and contact dasher support they will adjust my delivery expected time and often throw some extra change my way lol.

@YourDriverMike 3 года назад

Adding a bit of extra pay? That's interesting, so that's apart from the standard 'time' pay you would get?

@DS-gu9dx 3 года назад

Your Driver Mike Yes it is they after you leave the restaurant calculate the amount of time you were there from when you marked arrived to when you mark picked up and send you a message saying we noticed you spent some extra time here, heres x amount ( usally only like .50 cents or so) for your time. not very much but still a little something lol.

@silmaifritz654 3 года назад

The one time a customer was unreachable and claimed I didn’t deliver her food, DoorDash only paid me half of the pay after talking to customer service for 30 min. I was just glad I didn’t get a contract violation.

@kevinshuman7342 3 года назад

As usual - Great Information Thank you Your the best at this

@gtojay9607 3 года назад

Great vids man.. Have you ever gotten orders that want you there at lets say 530, but they send it to you at 555? Was super pissed that it happens

@YourDriverMike 3 года назад

Not that I've noticed recently, did they mark that as a late delivery?

@gtojay9607 3 года назад

@@YourDriverMike Yeah it was really weird. Then I received a email stating, sorry you're order was late. What can we do to not have this happen again. Super crazy

@mrmusclecarsuspect5362 3 года назад

Today i acually had a order come in and then minutes later when u arrive for order. I get another order request from next door restaurant. Yes I accept it. The drop off was on the same road way of the first order lol. Eazy 14$ i made lol and for apartments are the hardest to find the addres especially those with no building numbers but always contact customer minutes before arriving. Its a hastle.

@YourDriverMike 3 года назад

Those are pretty ideal if a stacked order is just 'additional yards' instead of additional miles. As far as finding the customer that is a pain because we want to get in and out

@blossom114 3 года назад

the worst one for me was an extended stay motel that was hard to see anything. customer came out to me... but no tip. At all. I was (hell, still am) learning about eyeing those orders. The other night I had two apartments, but luckily they were easily found. The GPS gives me a good indicator of where exactly it is (the apartments were separate buildings) so I knew it was one or the other, and mailboxes helped . Also numbers on the buildings (they were facing to the side). Found it. Another one was a duplex area apartment thing on a giant hill. Lower level. Table out front. Easy!! THat hill though was a bit dizzying.

@justbeingreal8838 3 года назад

Great tips! Where can I buy the tan shirt you’re wearing??

@YourDriverMike 3 года назад

Thanks -- Most all of my wardrobe is from Bylt, fantastic quality and fit: rwrd.io/nsgw0yb (affiliate)

@nigheist003 3 года назад

I will spend 2 minutes looking at the apt map at the entrance. Helps with smooth drop offs. I've always had the unit # though so far.

@YourDriverMike 3 года назад

The map really does help, especially with some of the massive complexes here. Thanks for watching 👊🏻

@redlinecourier4260 3 года назад

Had app # but not the letter # of building, and lady kept saying there are no letters on the building, finally found building and pointed to the huge A on building, she said I'll give you a tip on app and of course no tip.

@FixItYerself 3 года назад

it's those apartments without a map, but 37 buildings that make an adventure

@leslie281 3 года назад

@@FixItYerself BRUH 😂😂

@gearsofwar3xXx 3 года назад

There's an app that shows you the layout of a complex and where your building is if you enter the address and apt#. It's called "Beans" and it's available for Android and iPhone. After you enter the property you can see your marker on the map and it moves with you.

@Unknownangelf 2 года назад

OMG !!! I can't thank you enough Dackwhiz you are indeed a genius i feel good working with you 🙏.

@cantbeonedimensional9022 3 года назад

Mike I’m having a problem with my door dash app , I’ll click the 4 steps to dash enough gas etc and once I hit start dashing I get messages saying. Oops ! The data couldn’t be read because it is missing

@josha2610 3 года назад

Nice video mike, i feel the main things for that eat my time are prolly waiting at restaurants i waited about 30-40minutes at a place one time... only got 6.50 for it lol also sometimes waiting on customers but mainly restaurants.

@YourDriverMike 3 года назад

Wow 30-40 minutes! I'm sure my longest wait was near 30 minutes as well, only thing I can think of is show it's crushing my revenue per hour. The longer you wait the harder it is to cancel I feel since you're already deep into it

@kevinmcdermott4902 3 года назад

You can get extra pay from doordash support for having to wait that long. You can call them or use the chat and they will credit your account around 4 or 5 dollars

@josha2610 3 года назад

Kevin McDermott oh really thanks for letting me know ill have to give that a shot i hate waiting for orders eats so much time😭

@ericstacey4335 3 года назад

Mike, someone in a Facebook group said the minute you arrive at a restaurant, if the order is not ready, use the app and say order not ready-no matter what time you get there-should you do this?

@byrnenoel6317 2 года назад

If there is a significant delay in the order, you should let door dash know immediately. With another delivery company, I would often ask for monetary compensation and I would often get it. There's also a link in the app if to let door dash know the order is delayed.

@cheryledmondson8081 3 года назад

I have sworn off What-A-Burger because of the extended wait. I waited 24 minutes just to get to the speaker to order for $6. They will not let DD drivers inside so you have no choice but to sit there. I thought the lady that ordered was pretty smart. I would pay someone a few bucks to sit in that line for me too if I ate that stuff.

@JacobRonaldo7 3 года назад

Colorado ?

@braupaul 3 года назад

I have an app called "Dasher utility" and basically you can put in your settings for what you want, then when an order comes up that meets your criteria, it will automatically accept it for you. It's a really great app to use. Unfortunately only available on Android.

@YourDriverMike 3 года назад

Is that against DD's ToS? Unsure just wondering

@LifeIsGREAT490 3 года назад

May I ask, what happens if an order is misdelivered? As in the driver somehow is unable to properly locate the home and delivers it elsewhere (which often can be proven via picture) but not due to buyer error, but deliverer error? Does the driver get to retain the amount they agreed to receive if Doordash processes a redelivery? And does the new driver get any tip? Thanks in advance

@Hoktoooey 3 года назад

Wud some sorry soul call devs at DDASH so they can make the mileage numbers int the app MUCH, much larger. That’s all I look for- the bell goes off- I look at my phone- I see miles first I gotta travel, than cash they are paying me. Those traveling miles are small in print on purpose so we don’t pay that much attention to it. BS... it needs to be larger in print...

@YourDriverMike 3 года назад

Thanks for watching Daniel

@TexasNewsOwL 3 года назад

That stacked 2 for 1 is a doordash QB sneak. I saw it for the first time a few days ago. Like wtf looks like decent pay for one trip. But Suprise another sneaky trick.

@aubriawyatt8960 3 года назад

I just signed up for the dd and it’s not letting me schedule anything, it’s saying schedules are full. It’s stuck on one page and I can’t navigate to anything else. Any help?

@effys2527 3 года назад

Yeah I don't understand if customer can't be reached by phone number provided.

@leroylikewisemeanwhile4589 3 года назад

I noticed the stacked orders yesterday i didnt even notice til i got to resturant was two order but luckly both at chipotle

@YourDriverMike 3 года назад

It definitely gave me pause like, "I've never seen this before". Now ideally I would've wanted that order to be $20+ ($10 each) but I took it.

@emanuel8036 3 года назад

This is exactly what I'm getting to August 1st

@martinnooter7034 3 года назад

I have seen that a few times, stacked order

@TexasNewsOwL 3 года назад

Is that round trip? Or do they only show one way mileage?

@Lostraven2420 3 года назад

If I have to deliver to an apartment, hotel or townhouse, I will always ask the customer to come outside and get their order. I’m not getting out of my car to wander around like a chicken with it’s head cut off looking for them.

@YourDriverMike 3 года назад

Most times it's pretty straightforward, are your ratings okay doing that?

@milesbymsb2515 3 года назад

I drive for Uber and Lyft - but we all know how dead RS is at the moment. I decided to give Doordash a try. The order paid me 3.00 plus a 5.00 tip and took me 47 minutes because the directions to the restaurant were incorrect. Then I had to get out and hunt for the exact house. Don't think I'll be doing this again.

@r011ing_thunder6 2 года назад

What am I suppose to do when I’m delivering someone’s food and all my navigation apps (Dasher and Google Maps) crash because of overheating? It’s 96 degrees where I’m at. I guess I’m going to have to wait until they cancel. I’m going to find out how to contact door dash

@wennamaebanzuelo5895 2 года назад

A doordash dasher support representative here 😊

@johnhutchings7720 2 года назад

I'm confused. I live in the Burien, WA area. I don't know where I'm supposed to start my dash. I only want to be in that area and not drive miles out of my way. I never see "Burien" in the list of cities. Only things like "SW Seattle or, North Seattle and other cities. Can you help me??? thanks

@olwan96 3 года назад

Hey your driver Mike i just started working for doordash last week and I have a 86% on time or early rate. The 4 deliveries that I been late have been because of the restaurant is late and I barely have enough time to get there by arrival time. What should I do

@plantbasedchef7569 3 года назад

It will increase the more you dash. They base it on an average 100 deliveries . Just do your best and keep watching videos on the ins and outs.

@exile220ify 3 года назад

Can't believe you took that $5.50 no-tip order lol!

@phatkatmeowmeow 3 года назад

They do it in nyc but the dollar amount 90% don't match the miles. And the add ons on the fast food spots will be +3.50

@YourDriverMike 3 года назад

Thanks for the heads up 👍🏻

@ncfishhub5439 3 года назад

I got a stacked order screen like that last night for 14.25 and I thought it one 1 order when I accepted it

@lkrause74 2 года назад

I have definatly seen stacked orders that come through all at once. Bugs me because one may have a significant wait time and I strongly dislike making one customer's order late just to pick up another customer's order. Id rather another dasher handle the 2nd order so that both are on time. :)

@chrisfrisch1347 2 года назад

usually the stack contains one good order and one order for some shmuck that thinks im gonna drive 10 miles for no tip. lately i have been cherry pickn the stacks, if one pays well and is close i do it and if the other is far and no tip i either dont pick it up or i have been known to take food back to the restaurant. fukm no tip no delivery. i refuse to wear and tear my vehicle for 2.25$. its bs that dd lowered the pay. i somewhat understand their reasoning but they didnt take into account that i still have to wait on incompetent ppl at every stop. I would say here in columbus ohio that 75% of my pickups are late at the pickup

@Larry-jb6su 3 года назад

What if I delivered an order to a customer and the customer says it's the wrong order The restaurant used only initials They matched my customer and said that with their order Can the customer give me a bad rating in this case I did call customer care

@KerriCecil 3 года назад

I have been faced with making the decision to do Saucey alcohol deliveries...the first one I accepted I received a fat $50 tip but the next 2 no tip at all and only $7 per delivery. It is a gamble accepting these orders because they can not put a tip in the total amount that you see because of the whole ID scan/make sure they are not minors system. What really sucks is that these customers for the 2 $7 alcohol deliveries didn't even wear masks and they didn't respect social distancing. So I was literally putting myself in harms way for pocket change....ugh!!

@YourDriverMike 3 года назад

Hi Kerri, I've absolutely had customers that not only meet me at the door but don't wear a mask. When it comes to pay remember the dollars to mile ratio, I'll take a $7 payout if the miles are small enough. Nice job on the big tip 🏦

@011219551 3 года назад

Good morning Mike! Hey, I remember you saying don't click "lost card". Well I put the WRONG NUMBERS IN, and now it says report loss card. What do I need to do?

@YourDriverMike 3 года назад

Good morning, wrong numbers for what?

@JuanMartinez-tr8ww 2 года назад

Yoo I literally just had a situation where I arrived to the store to pick up the order and the store is closed. Wtf can I do?? I can’t cancel the delivery on my dasher app.

@vickiekesley2831 2 года назад

I have struggled today. 3 orders i could get out of the leave description ( keyboard wouldnt go away so I could tap complete delivery. Help ! This was Grocery orders.

@nancyperrier3263 3 года назад

All of the orders I get have the apartment number but no code to get in, you can't reach a person with their apartment number so I am always having to call or text the customer. I don't know why with doordash we have to deliver directly to the apartment, Uber makes the customer come to the lobby. For some reason, Doordash customers, here in Mtl, don't tip much.

@YourDriverMike 3 года назад

Very true about the delivery procedures, I was spoiled when I drove UE again having the customer meet me as I'm always used to delivering directly to the door.

@sabiaindragon 3 года назад

I never go to Chipotle, because I had to wait over an hour once. (This was when I first started and didn't know any better) I just always decline when they offer me Chipotle no matter how much the money is. I wish they would add that you can choose a store not to go to. That probably would cause problems but I had 2 times where I waited 30+ min to get the orders and the third time I left after 15 min.

@chrisfrisch1347 2 года назад

if they had a way to boycot certain stores like that we would all boycot walmart

@mave3010 2 года назад

I write down the address because sometimes the app sends you to the worng place the other day it had me 4 mile away from my customer this way i can put it in another map app or in casde it crashes like it did a few weeks ago also like to write down the customer phone and then throw the paper away at the end of the dash

@jeremyhogue780 3 года назад

I get the stacked orders like that all the its in quebec mtl

@martinnooter7034 3 года назад

Your lucky, in Duluth area a lot of miles

@martinnooter7034 3 года назад

It was really good when I had a good vehicle my truck is on the fritz half the time so I’m doing the best I can I’m trying to stay in Superior because it’s flat so it’s making it more difficult

@heidilefevre2680 2 года назад

At approximately elapsed time 6.29, the word "DURING" in your pop on the screen slate was spelled wrong. I thought you Would want to know 🤔😊

@michellediamond2551 3 года назад

How do you cancel the order on door dash i just started

@comezee8449 3 года назад

On an evening of rainy and windy, I went online and get the stack orders. It was short miles and high pay. So I accepted it. The problems was I got the first order and hit delivery as the directions show in my phone. Then went on to pick second order. The map shows and the restaurant location are not exact. Plus the restaurant display was hard to read. The first line of the name are small and the second line was bigger letter said “Chinese restaurant “. I see that name and I don’t actually see the real name of the restaurant. I call the restaurant they don’t pick up until I call several time. Now I went on delivery for my first order and I got yell from a customer who is waiting for the food for more than half hour. She said she want her tip back. I said “fine”. I understand she was waiting for the food. I would be mad too. But this is not my fault either. I went on delivery the second order which apartment. Then the map screw me up again. The customer location and the map are not the same. The apartment unit are hard to read in a dark rainy day. I spent about an hour just to get that $17 which supposed to be easy route. My take away here is never go on at night. And I’m scared to take the stack order again. Wonder if I have to wait longer time for second order which may delay for the first order.

@johntaylor7020 3 года назад

I noticed that the timer is still running down in some scenes, I'm curious how are you free cording your cell screen. I'm wanting more data to help me track orders and am thinking a video recording may be useful if not a timed screen capture.

@YourDriverMike 3 года назад

Hi John, on iOS you can screen record natively via the Control Center

@johntaylor7020 3 года назад

@@YourDriverMike Oh darn, I'm Android

@loomtasticrainbowloom1305 3 года назад

Hey Mike, is their anyway to find out how many driver that are active in your area?

@YourDriverMike 3 года назад

No unfortunately

@jordynosterhout4577 3 года назад

I just had a very complicated customer and delivery. His house has absolutely no address once I got to the sub, it wasn’t on the mailbox or house and the porch light wasn’t on . The end numbers were 332, the house I found was 333 and to the left of that was 334 so I just figured common sense the house to the right had to be 332. Turns out it wasn’t and the customer took away my tip and wanted me to pay for the meal

@jordynosterhout4577 3 года назад

I even got out of the car and walked up and down no 332 address was found just 333 and 334 so it was frustrating

@FreakAboutSims3 2 года назад

What happens if you receive somebody else's order?

@bootybuttcheeks120 2 года назад

A stacked order was my first order

@FixItYerself 3 года назад

im used to waiting 10 to 20 min. if it's more than 15 and they don't have a good eta cuz theyre slammed, ill unassign if the pay sucks. at $10, I wouldn't unnasign. after doing more than 1000 orders in a few weeks, they suddenly started sending stacked orders one day--its a new thing. Stacked orders tend to make me late for the first if not both orders though. they've updated the app and took away the option that you can't reach them

@YourDriverMike 3 года назад

I would still take the stacked orders if the pay is exceptional, your customers are updated on their end so just be prompt and do your best time-wise but you're there for the pay

@gurbazsingh4373 8 месяцев назад

My ac has been deactivated when i again activate my ac?

@tommyho6437 3 года назад

I read their policy, they took out the acceptance rate that will harm your score. If I remember correctly

@chrisl6238 2 года назад

I can't get off the waitlist so... I don't even know what to do.

@tylermorone5180 3 года назад

What would I do if I arrive at the customer’s residence and they live in apartments but didn’t provide their apartment number and they aren’t answering their phone?

@inlinechris 3 года назад

King Keif do the ten minute timer then just leave the order somewhere

@YourDriverMike 3 года назад

Hello, make sure to watch through this whole video as I had that happen during this shift

@nikkilloyd555 3 года назад

I am having an issue with people paying for that driver utility app and it I'm all said now I am getting nothing but $3 orders

@ryanhitchcock4570 3 года назад

Hi Mike, I was thinking for the Apartment you went to with no Unit #. I would have Tried to Deliver it to the Main Office if they were Open if not I would have left it in front of the Office. Just a thought

@YourDriverMike 3 года назад

Good thought, at that point I'm not taking any more time for that customer though to be honest. I value my time to get another order. Most all leasing offices are closed when I typically drive as well (after 6PM)

@teresapappas9304 3 года назад

Your Driver Mike No unit #, main office is closed: what do you do with the food and if you CANT DO THIS ORDER, does your completion rate percentage go down?

@teresapappas9304 3 года назад

Thank you.

@teresapappas9304 3 года назад

The DD Help page says if an order hasn’t been received at a restaurant to order it yourself and then deliver it. If the customer no longer wants the food how do I cancel the order without my scores being affected? TYIA.

@YourDriverMike 3 года назад

Hi Teresa, if the restaurant hasn't received the order I would text/call the customer first to let them know and inform them that you'll need to order it yourself and there may be an associated wait. If they approve you're good to go. If for whatever reason the customer cancels mid-route AFTER you've picked up the order there's nothing you can do. In that very rare scenario feel free to keep , donate or dispose of the food. If they request you cancel it mid-route route do so and message support letting them know the custom requested a cancellation mid-route and you are requesting full pay for the route. Personally I've never had an order where the customer requested I cancel after I already picked up the order.

@teresapappas9304 3 года назад

Your Driver Mike Where do you message support? All I see is HELP in the upper right corner. When I click on it it says WHY AM I NOT RECEIVING ORDERS. Thanks.

@dgirlnene 3 года назад

I'm looking at these orders mind blown. Dd only pays $2 here and people are cheap af. Most orders that come through are $5-$8

@PlayingXBOXWithCrazyGranny 2 года назад

I Doordashed Friday 7/23/21 I received an delivery for Walmart order for 14.00 it ended up being 7 2.00 orders was so crazy!

@blahblah40694 2 года назад

Damn

@amyjesiek7729 3 года назад

The app is telling me that I only have 23 deliveries. According to my records, I have 25. Why the discrepancy?

@dudestir127 3 года назад

How do you deal with orders that involve dropping off on a military base? They're such a pain. OAnd I just do DoorDash as a side hustle, I have a full time 40 hour/week job, as a civilian employee on a US Navy base, so I have full base access already. Off base housing is easy, it's on base that I found out the hard way is not worth it for $4.50.

@YourDriverMike 3 года назад

Good question as we have quite a few bases in the San Diego area. Honestly I've never delivered on base because of that concern. I would imagine they would take your info, ID check then direct or escort you to the appropriate destination.

@leeups123 3 года назад

Decline decline decline

@josha2610 3 года назад

I have a question, what should i keep track of for my taxes?

@monsubedi5880 3 года назад

Mileage(stride),gass price and maintenance That’s all you need in my knowledge

@nigheist003 3 года назад

Any extra things you buy to enhance "your business." Catering bag. Phone bill! Stickers. Even lunches while working are deductible. Its wild.

@YourDriverMike 3 года назад

Both have good suggestions, I use a manual log on my phone, I just record in the notes app the date and miles. As long as you have miles logged somewhere you're good in case of an audit (rare)

@josha2610 3 года назад

Your Driver Mike ah okay thanks for the replies i am slowly starting to keep track of my miles but i have been collecting all my receipts!

@yeomanadventures1549 3 года назад

I've seen the new stacked double order offer. Very rarely happens. Yesterday a restaurant refused to make an order, 30 mins on phone with Support I ended just unasigning myself just to move on, ugg!

@YourDriverMike 3 года назад

They refused to make the order? What was their reasoning?

@yeomanadventures1549 3 года назад

@@YourDriverMike Yesterday this happened again, they have different menus on different days. They blame DD for allowing customers to order off days. Uggg!

@duoshuai 3 года назад

I do dollar per km in Canada

@idostuff1817 3 года назад

My DoorDash account says "no slots available" when I click Dash Now. There are clearly slots available because it is red and I see scheduled time slots available. Do I have to set up the red card to continue? It let me dash for 2 weeks and now I can't dash at all

@ArcticNationCallOfDuty 3 года назад

I believe you need to set up the red card. If you have received it then definitely set it up, although sometimes red card orders are very difficult/annoying. Goodluck!

@YourDriverMike 3 года назад

Matthew has a good point, yeah I would contact support or just get that RC set up. Or it may be a good idea to contact support immediately anyway so ideally you could drive non-RC orders now.

@dcarsondavis 3 года назад

Waited 40 min at a restaurant the other night. I kept checking in asking for updates and identified myself as the doordash driver and the name on the order. when I checked in at the 40-minute mark they said it would be 20 more minutes. They said they didn't know the driver was here and they just put the order in.

@YourDriverMike 3 года назад

That's tough, some of these apps track the driver to the restaurant as well so they should definitely know you're coming. If the wait is longer than 20 minutes I recommend just cancelling unless it's a huge paying order.

@teresapappas9304 3 года назад

Your Driver Mike There’s several times I wanted to cancel but didn’t because of the percentage rate going down. How do you get around this?

@leeups123 3 года назад

Teresa Pappas it's based on the last 100 deliveries so 1 or 2 won't hurt you

@Reesicup 3 года назад

I think you mean you can "unassign" the order. Not "cancel" it.

@PetePuebla 3 года назад

I hate the countdown timer. I try to always start that timer the moment I arrived.

@YourDriverMike 3 года назад

That's a good tip, it is a pain because you've already spent time looking for them and if you haven't started the timer you have to wait an additional 3 minutes

@PetePuebla 3 года назад

@@YourDriverMike yep. The minute you stop the car start the timer. It gets them motivated to start looking for you as well.

@Day23458 3 года назад

Should've taken ur advice sooner. A Chipotle made me wait 25 minutes and I stuck it out. I completed the order and got paid but I was terribly late. Not my fault, but I'd rather have a lower completion rate than lower on time rate

@YourDriverMike 3 года назад

Did they tell you it may be 25 min or did they just say it’s not ready yet? I’m curious

@Day23458 3 года назад

Your Driver Mike not sure if it's like this for all of them but this particular chipotle had a table basically just inside the front door but still blocking entry to the restaraunt, so you could not communicate with staff in any way. All you could do was wait until they dropped a bag off then quickly ran away and you could check if it was yours. And the order was not large at all. Should not have taken that long.

@alexismiller49 3 года назад

I found out that if you have to wait too long you can be compensated for that I went to pick up a order from little ceasar pizza it was a batch order so I was picking up 2 orders from the same restaurant had to wait 30 mins called doordash to let them know I was going to be late on the delivery they said no problem they will inform the customer and compensated me a extra 5 dollars per order for waiting

@jasonisblessed 3 года назад

Decline Vs Ignore a request. What are your thoughts?

@oboy702 3 года назад

I DROPPED SOMEONES DRINK YESTERDAY..WHAT AM I SUPPOSED TO TELL THEM TO DO?

@michaelsuzio4364 3 года назад

Get another drink from a gas station/mcds/BK pause your dash for a few minutes unless the customer is like stupid far away from places to get a drink

@rf5963 2 года назад

If you combine the cost of gas with the labor shortage (which makes for inexperienced new Restaurant workers, therefore causing a delay) I wouldn't be surprised if Dashers aren't making as much as they used to

@donnahale9426 3 года назад

How do you find out how many miles you drove delivering from the door dash app?

@blossom114 3 года назад

there are apps you can download onto your phone and start tracking your mileage (and deductibles) when you start driving for deliveries. I use stride.

@blossom114 3 года назад

you can do it while driving or add them after. (just make note of the miles on your car! Nice reset button!)

@gaillieocaoimh4406 3 года назад

I waited 1 hour and 4 minutes for a simple tostada order yesterday and for 1.5 hours of that delivery, plus 10 miles of travel, only received $7 🤬

@ItsJenkins 3 года назад

Why didnt u just unasign?

@teresapappas9304 3 года назад

There are so many reasons a DD driver should be able to cancel an order. I keep thinking about the Completion Rate percentage dropping. I am at 97% now and it’s driving me nuts. The times I had to cancel were perfectly good reasons. How do I defend my cancelling? There’s no place for comments in the REASON section of the app. to explain. DD Support is not very supportive. I’m usually put on hold until the convo time runs out and I’m cut off of the phone call. Ugh

@YourDriverMike 3 года назад

Hi Teresa, you're doing the right thing, contacting support is the best bet. As long as your CR doesn't get below 80% you won't risk deactivation.

@bad71hd 2 года назад

You are wrong.. they lied about my stats... When I have app issues and reset.. I get a ding for unassigning.. which I didn't do.. now am deactivated after the app crashed 3 times in 1 day