Demonstration of Dynamics 365 Customer Service A simple, yet effective way to display the power of Customer Service using Email as channel. crmkeeper.com/dynamics-365-cu... information on how you can do the same yourself.
Only ever used Sales Force. Moving to a place using D365. I'm sure it gets smooth after a bit of use but it looks a lot more clunky and less clean than my SF experience would indicate.
Could you do a video omnichannel set up and deepen configure to voice call center set up/configure how to use like only puttons 123456 or also voicebot automation when customer calling and need to maybe transfer to other skill agent like finance, or support or customer service agent or do you have tip where i find that whole tutorial? Thank you
Sounds like a good topic. Will keep that in mind, but will have to wait to see if next waves make any enhancements that can further make this easier out of the box:)
