Dynamics 365 Omnichannel Voice for Cities: How to create a successful citizen service experience 

In this video, with the help of my colleague Taruna Kaur, we’ll show you how a citizen can receive a faster and better service by calling in using Microsoft first party voice service.
You’ll see how the city agent will be able to leverage real time sentiment analysis, how he can collaborate with his colleagues to get the information the citizen is looking for and all the tools a manager has at hand to improve the quality of the citizen service.