Today was the unboxing and testing on the Dyson V11 Torque Drive, the newest and (at the time of this writing) the most expensive in the Dyson fleet of vacuum cleaners.
In the first magical moment of the first run with the torque drive we are riddled with disappointment. The brush did not spin. I found this most surprising and upon closer inspection confirmed that it was indeed stuck. Removing the brush from the slot revealed that a piece within the unit was broken a round ring, later found in Amazon review circles as the "shipping ring" or the "ring of death" I didn't know at the time, but was forced to pack up the whole unit at the store and return it for another.
Coming back with the second unit from another store location (same store) and the SAME piece is broken. I search reviews all over for this issue and found nothing, till I looked in Amazon, and that is where I heard all of the complaints. Armed with the info I called Dyson, who now after several months admits there is a defect and offers a replacement for this, I was able to procure one free of charge, and as demonstrated in the video, repair the unit I had by removing the useless ring and returning the unit to working order. Problem Solved!
I quickly take a look at the second head when it arrives and confirm that it has the same part inside that the old one had, though it may be from a different material.
The wife conducted a retest and was satisfied, note that all tests in the video are done with the repaired head, not the replacement. We start where we left off with initial testing of the unit on both carpet and bare floor, this carpet we just got and has a fair amount of dust from the warehouse, a good candidate, we can see and hear the unit shift automatically between mediums. Emptying proved to be little hassle. You need only consider where to put the attachment down.
We then use the car as a good example to demonstrate the different attachments. Car carpet is always a challenge to clean with both texture and contour. We try all attachments, for better or worse to find what worked best and was safe for the different materials.
If you're willing to spend the cash and you like clean floors and cars...and fans....and electronics.....and computers the V11 is a winner.
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#dyson #v11 #torquedrive
9 сен 2019
