BE SAFE - BE KIND - HAVE FUN!
Guided by the advice of Provincial & Municipal health authorities and other government agencies, we’re implementing many new health and safety measures and do our part to fight COVID-19. Most of these measures will happen behind the scenes. But for some of them, we need your help. We want you to have an outrageous amount of fun on your tour-but to do it safely for all.
Please be aware of the following before coming for your tour:
WHAT WE’RE DOING TO KEEP YOU SAFE -To facilitate social distancing on board we’re capping guest numbers on our vessels to roughly half capacity (approx. 50%) -We’re thoroughly sanitizing bathrooms and every commonly touched surface of the vessel before and after each tour. -All staff are wearing masks or face-coverings. -We’re encouraging a contact-free experience both at check-in and on the tour. -We’ve installed Plexiglas shields at our check-in desk to protect guests and staff. -Any staff who are exhibiting symptoms or are feeling unwell are required to stay home. -We discourage cash payments or cash gratuities. -On the vessel, we keep you on the outer deck as much as possible. -Any gear supplied by Eagle Wing is washed and sanitized before each tour. (Laundering facilities on site) -We’ve installed multiple hand sanitizer stations at the office and on the vessel.
WHAT WE’RE ASKING YOU TO DO TO HELP US -Please pay ahead of your arrival AND fill in your waivers and health declaration online. -Have you experienced a cough, fever, or other flu-like symptoms in the last 30 days? -Have you traveled outside of Canada (including the United States) within the last 30 days? -Have you been in contact with anyone who has tested positive for COVID-19 in the last 30 days? -Have you been asked to quarantine in the last 14 days? -If you’re exhibiting any symptoms of COVID-19 or are feeling unwell, please stay home. We offer full refunds at any time for any reason. -You are required to wear a mask or face covering at all times while on the dock and onboard the vessel. You can bring your own. Or we’re happy to supply one. -Use the hand sanitizer we provide frequently and liberally. -Layer up with outer clothing, and bring your own gloves and hats. Pretend you’re going skiing (but expect to see whales, not snow!). -Remember to social-distance as much as possible from other guests, staff, and residents of Fishermen’s Wharf while on the dock and on the vessel. bring your own water, this item will not be available for sale on board. -Some tours experience swells and wind-driven waves. If you’re prone to seasickness or think you might be, please consider preventive measures.
These measures were put into practice early June 2020 and into operation on opening day July 1, 2020. We brought our passionate team back early to train for over 2 weeks on all our new policies and procedures.
This Safety Pledge will be in place until further notice.
Warmest regards,
Brett Soberg and the entire Eagle Wing Tours family.
Co-owner / Captain
#1 on Tripadvisor since 2007
Canada's #1 rated Top Sustainable Tourism business
Victoria's Premiere Whale and Wildlife Watching Adventure Tour Company Located on Vancouver Island, Canada
11 сен 2024
