You can’t have a great customer experience (CX) without a great employee experience (EX) - and vice versa. Strategic alignment between customer and employee experience, fueled by continuous feedback and data-driven insights, ensures that everyone contributes to and benefits from the business’ success.
In this People Fundamentals webinar session, join customer experience expert and Experience Investigators CEO Jeannie Walters to learn how HR leaders can transform customer experience by building an employee experience journey that keeps your people engaged, learning, and growing.
👉 Continued reading: How Can HR Drive the Ultimate Total Employee Experience?
www.betterwork...
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In this video ⌛
14:16 - What are CX and EX?
23:31 - Reactive vs. proactive customer service.
28:15 - Make positive experiences a priority.
36:20 - The power of mission in driving experiences.
38:42 - Customer experience is a strategy.
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Website: www.betterwork...
19 сен 2024
