Episode 21 with Lou Rosenfeld 

Episode 21 Highlights:
- Lou’s background, the beginning of the internet and how UX/IA all started
- The stories behind Lou meeting Tim Berners Lee and Larry Page
- How Lou started Rosenfeld Media, the UX book publishing company
- The story of the blind men and the elephant and how it applies to building a great user experience
- DesignOps, ResearchOps and how Lou began major conferences around those topics
- Lou’s advice for those of us working in large organizations doing UX design