EXCLUSIVE: Chase Bank ATM victim goes undercover to prove he was scammed by glue and 'tap' thief 

I politely disagree. When banks lose money it's a big deal. If I were the bank manager and I wanted to keep my job, I would have (sadly) performed the same "investigation".

right

@@donaldlee6760 How about when they loose our money? Is it a big deal then

@@donaldlee6760 when banks lose money they get bailouts from biden when banks lose customers money, it is the customers problem - unless the bank gets bad press, then they will give the money back

But thank God we have the 4th estate to salvage what's left of decency in our society

@@caesilva9844well, when you get a check, from work or wherever, and it’s hundreds of dollars or more, and the bank doesn’t want to give you the cash immediately but another date, especially because other people are cashing checks, what do you expect for people to do?

lol of course, it's bad for reputation and I'm sure their investors are paying attention.

@@caesilva9844 I think you're not realizing that without a banking relationship, you can't use direct deposit. And without direct deposit - you get paid with a check, or worse, a lame gift card that charges you a fee every payday, and in some cases maintenance fees. No bank - then going into one to cash that check is an ordeal. Often times, the bank will tell you they don't know you and think the check is bogus, and if it's too late, they won't call the employer to verify. In larger cities, where fraud is really rampant, having a bank relationship is critical. Alternatively, there's a credit union, but they have this nasty thing called "Cross Collaterization". Suppose your employer bounced your check - that money comes out of your other accounts instead of just negating the value of the check and a usurious fee, which can lead to more problems. So, while I can understand a lack of trust in a bank, in this day and age, it's almost mandatory if you're traditionally employed and get paid consistently.

Right, utterly ridiculous!

They only take action when they lose money...

the guy works with people in the bank

Not making sure your closing it all before you walk away . It’s their fault

@@kingofthanorth stop with the victim blaming😡

I’d change my bank ASAP clearly they don’t care about their clients.

They don't like to work too much than sitting on their chair all day!!!

I don't think any bank values their clientele. They are all coasting off the fact that we're all forced to have direct deposit now. You can't even buy a CD or use a savings account to make decent interest anymore.

No. Moral of the story is don’t be a dumbass and leave the ATM without closing the window to access your accounts

Open an account w a credit union.

@@fantasticfox964chase bank needs to make their screen automatically login off after cash is withdrawn after a specified time.. also y does chase allow the amount in our bank to be seen by other ppl in the same car…. Could have make it ore discreet..smh

A better moral is don't use an ATM that's been obviously tampered with. Or any card reader for that matter.

Any bank

"We refund you because you got this video viral." is I think the new motto of that bank.

@@konaqua122 theyre doing their best to destroy human capital we lost that advatange alpha zero years ago

those online only banks are a blessing ngl

100% a bank that was in on the scam

Probably because they realized every person that has been scammed lately is going to be knocking on their door. They probably figured if they fought the guy he would give up but didn't expect him to start his own investigation, as the other victims show most of them just took the hit and gave up.

What, pray tell, is the purpose of banks’ security systems, then? I thought the reason they’re there is for unauthorized use of the banks’ ATMs.

America The Greed.

They should be fired because their boss told them don’t waste their time on small claims? Because his boss was concerned about budget. Why do people like you always insist that the people at the bottom take the hit and punishment for following the walls the boss laid out? Why does the CEO get fired? The buck stops there doesn’t it?

Biggest Croc I ever heard, bank refusing ti check their own video. If a person stole money from the bank they would have watched the video.

MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.) .

@@electrictroy2010 This could be simply resolved by having the ATM require the PIN again before completing a withdrawal operation. at least if a physical card was not used. Many of them already do this for mobile app transfers.

Not everyone knows that the system stays open after your finished with the transaction. It's the banks system and they know that there is a SECURITY FLAW in the way that system works, Sorry but the onus should be on the banks to ENSURE that my money is safe in their hands. With that said customers of that bank should take their money out, that would send a message to ALL banks that if you can't ensure the safety of my money why should I trust you with it@@electrictroy2010

Its the bay area. The criminal would've been released the next day.

Imagine how much other scams or thefts happen and the bank says it’s you.

​@@FaStTurdle So this sounds like a free vacation 😅

@@IAMInnergy The deal is they have to tap their card or phone, then leave the window open AND the guy behind them has to see their pin number. The pin number has to be reentered for each transaction!!! It is a scam but it is also a severe lack of situational awareness on those that got scammed!

@myname is private CHASE doesn’t make you enter a PIN a second time. So the customer walks-away and the thief can withdraw money freely .

They are like robots

Same here. I've been with Chase since the late 80's and I am seriously considering changing banks or leave banks all together.

@@davidmcglone409 discover is better they pay more interest

Smaller local banks are just better.

Credit union

The cost and tie thieves are the worst because they do it legally!

Ummm hello those are the biggest crooks. How do u think America was develop😂😂😂😂.... Out of scam, fraud, toture and manipulation.

Especially in banks. Banks operate on one of the highest profit margins in any industry, in all of the business world. I'm all for profits but what do most banks do to earn that? For the most part, I have no idea.

And in the government

Because that's where the BIG MONEY is found.

Untrue

​@@omarsanchez9709 they are. All around the world. Thats why theres so many like on cayman islands and others.

i am always uncomfortable using the outside atms. i feel there is always someone lurky. i am always careful to stay until it completes and closes. the nerve of him to take big amounts out.

@@omarsanchez9709 If it's untrue, why was Adolf's first move for an independent Germany to kick out all banks? Even though he was insane, he knew that they're parasites.

Facts

Apple

Well one of the easiest way to avoid this is to get a receipt at the atm before u walk off. Simply becoz a receipt will only be provided after you click on no aka the transaction ended.

@@jasoncheung7654 I agree, some people are ignorant and wouldn't do their due diligence .

All people have to do is close the transaction screen after withdrawing cash but they don’t.

If someone leaves their keys in a car and it gets stolen, is it the fault of the auto maker?

Maybe because the people in the bank can't see outside? Maybe there is a homeless problem in the area?

@Bob Roberts Just as this customer came and went until he saw the suspect to record him. Employees come and go all day. There is no excuse for this man to have not been arrested by now. If the bank did a bit of investigating, let alone the police dept. SMDH

@@bobroberts2371 Most banks in CA have a security guard outside 24/7

@Pens4Life Clearly you haven't seen the many news reports done on this same issue at the same chase bank. Use some common sense, the bank is aware of the problem obviously everytime the card readers are blocked they could easily roll the cameras back to see who is doing this. Just how more and more people see this story and come forward obviously it would be weird for the same person to at an ATM for hours on end making multiple transactions.

​@@emmalol8411 doubt it. I go to my loval branch every week or 2 and only a few times have seen a guard. And ALWAYS inside when they are there.

Me to, I never leave till the main screen

Thank you. I thought I was the only one with commonsense, lol 😆

I do this at the gas pumps too! I never leave until it goes back to the main screen

Righttt

As it happens, sometimes I use an ATM. The bank whose lobby holds the machine has provided a waste basket there on the floor. By mid day, there are probably dozens of discarded (not crumbled or torn) paper receipts from the day's business. I always take and pocket my receipt, and wonder why many others are not concerned about the information printed on theirs before they discard them in the trash can right beneath the ATM.

MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.) .

@@electrictroy2010 Which state has a law like this? I want to look it up.

​@Aluzkyexactly. Thats no different then if he put his card in...

@Aluzky *refund

@Aluzky if YOU didn't authorize it, then some technicality is not an acceptable reason to lose your money.

@Aluzky That's on the bank...

@Aluzky This is why the bank needs to change how the machine operates and closes out a session.

I had my car broken into and the thief took plenty including a debit card. Walked across the street to use it. Despite being on surveillance cameras as we knew the exact time, the police refused to budge a finger to look into the matter and help get my stuff back. It’s appalling.

Bank: "It's not a security problem, it's a feature! Sharing is caring!"

@@_HMCB_ wow 🤦🏽‍♀️ sorry that happened to you! That’s terrible

Yeah, to any of the other terrible banks.

Banks are the real thieves!

Don’t do it, Chase doesn’t value their customer at all. One time I caught them straight up stealing money out of an old account I had neglected. I’m boycotting now.

Chase is the worst, this is just the tip of the iceberg in terms of their policies.

@@ashleylala4293 its called maintenance fees dumbazz 😂

There are 4 banks to avoid - Chase, Citi, Wells Fargo and Bank of America. Consider a credit union or a smaller bank.

Well that would be foolish lol. Fraud happens at every bank

What investigation? Oh, you mean that their customer were not responsible enough to close out their own account when finished with their transaction(s)? Is it the bank fault that you left money in the cash dispenser after a withdrawal? The customer have the option to visit another ATM when they notice something suspicious at the one they're at.

@@disguiseddv8ant486 that is still theft, it doesn’t matter what the customer failed to do!! Then the machine has been tampered with so that the scams can be ran on several people gtfoh!!! You must be a scammer yourself

Noticed Chase is common bank the up to no good people bank at....not just a coincidence...-⚖️-

@@disguiseddv8ant486You shouldn’t even think about closing yr ATM window in 2023. ATM should do it for you just like any ATM in Europe.

​@@disguiseddv8ant486 that system is just waiting for this type of incident, and it's the only type they offer here, so that's on Chase

dumb people. never just walk off wthout clicking yes when it asks if you're done

Interest rates are going higher and higher with Chase. They DO NOT CARE about anyone.

Oh and I Know It Chase Bank is just devastated for the shame you're putting on them

​@@viceroybear6298 cope

His perseverance was motivated by having his entire bank account wiped out. Any others helped was a wonderful byproduct.

Banks are the real thieves let’s be real

his money back? Or did he just double his money with an elaborate hoax?

imagine if the news did this for Americans investigating politicians stealing tax dollars. We be getting our money back.

​@@the-dark-side. I mean chase even acknowledged the scam. Plus it was corroborated by other victims.

You are so right the arrogance. Many years ago in Australia we were fighting for money that was overcharged. It was part of a contract. My husband was fighting with this woman. Her attitude was dreadful. Anyone would think it was her money. Anyway I went and saw this woman myself. I took the contract that outlined the fees. Back in that day there was no email. She took me to an office and I showed her my contract and how we were overcharged. She took the contract and came back. When she returned the page of the fees outlined was missing. This staff member had removed it. I was so shocked. I got up and went past security and screamed I want to seee a manager and that woman needs to stay away. I then had to tell the manager what happened. Thankfully the fee which was overcharged was part of a bundle. There was another fee taken out that didn’t aligned with the same amounts that they charged. So he believed me and we was refunded. It proved what we signed for. Still today I am shocked at that employee who took that page out ….

@Aluzky refound lol bruh cant even use auto correct

@Aluzkyvictim blaming lol

EXACTLY!!

when ur mad or drunk auto correct doesn’t work

@@invalleria true but always exit out completely, like i do especially on out of network & shady ATMs

MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.) .

yes, they wont look at it unless you force it out of them with a court order and then grind the video into their face until they acknowledge it happened. it's a completely sensibility policy if you don't think about it. so stop thinking about it. it's your fault now.

@@Pens4Life85 releasing it and reviewing it are two different things entirely. They said they wouldn’t look at it, according to the story.

@@Pens4Life85 They don't need a subpoena for their own cameras. They're put there for that reason for them to view in case of crimes. They never said anything about it being released to the costumer.

Incredible

Needing a subpoena to look at your own cameras makes no sense. This is like saying I need a court order to access the content on my own cell phone.

They consider that "the cost of doing business"

You don’t need a subpoena to review your own video footage. Despicable.

Now you see why chase is target. Thieves know chase won’t do anything.

If you bank at Chase after this, you deserve to be scammed somewhere. Karma will arrange it. Take your money out of Chase Bank Now.

They don't need a subpoena. That was a lie. ATM ate my cash one time at BofA, I went inside and the bank manager looked at the video immediately, did a cash audit, and credited my account.

wow you need a journalist to tell you something you should be doing for at least 25 years? read the screen. when it says anything else, you tap no? REALLY?

HE left the screen open. You’re supposed to logout. That’s been the standard since the 1980s… always logout. (By staying logged-in he effectively gave authorization to anyone to use his still-open screen.) .

MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.) .

Same.

they supposed to just print more up? its also not directly their fault. if anything blame goes to the scammers, the victims with no accountability, and THEN the bank that provided a system that isnt 101 percent moron proof

It is because that would actually require work. It is easier to victim blame like all the miserable people on here.

​@@ar_2015 ALL???

Chase is not worried about keeping a petty $6000 in customer funds, it’s a hundred billion dollar company. Money isn’t the reason they didn’t wanna investigate.

it's a shame he has no common sense & walks away before completing the transaction.

💯

Yet another detail that makes me think this is gonna turn out to be an inside job by one or more branches. If that card slot remained broken for a long period of time, I would expect customers to complain, especially at a busy location. Hopefully staff would check the ATM (either outside or the error messages generated inside). Since so many customers were impacted, exactly how long did that ATM stay "broken" before branch staff did anything about it? Again, this detail makes me think branch staff may have been in on the scam. Trust me, the branch would either fix the card slot or put up a sign, etc. just to keep from having pissed off customers keep informing them over and over. Something just doesn't add up here, based on my bank work experience.

​@@fudgicle1427my wife works for Wells Fargo and every atm is different for them. Some locations, the same branch has to service them, other locations don't. They need to get someone to come and service the atm. They don't have access to security footage unless taken to higher ups and they're definitely not paid enough to be a security for the store.

Highly an insider job!

Me too I'm driving off. I have pulled up atms that had suspicious ppl lurking around and I kept going

THATS THE ISSUE. The negligence by the person withdrawing the money!

This is actually why freedom of the press is vital to a democracy. Businesses can tell you to pound sand but the press is a loudspeaker that alerts audiences as to the issue.

@@FIGNAS83 agreed! I also split all my money up between banks in case I somehow lose access to one account.

I doubt they are capable of feeling "shame" as shame only works on narcissists who are desperate for public approval (which means you're telling on yourself).

Preach it, then they will just close your account with no reason whatsoever.

Yes fully agreed

Victimized twice? For all we know, that victim could've intentionally left the transaction open so a friend could withdraw money and then ask Chase for a refund.

you are a mor on

​@@tsampson1632 All Chase had to do was review the camera footage. They chose not to and to tell the victim to F off. Chase enabled the theif and punished the victim (their customer). Greed.

Seriously, if I went to that ATM and there was a card glued to the ATM slot, I'd take a wild guess that the ATM had been tampered with. And I sure as hell wouldn't do any kind of transaction with a creepy dude hanging out, watching, at the obviously tampered-with ATM. But if I went back to that same ATM, it was still glued, and the same creepy guy was still lurking, I wouldn't "be suspicious" but go ahead and do another transaction anyway like this guy did. I think someone should call the Public Guardian office and report him as someone in imminent danger of being defrauded because he's incapable of managing his own affairs. That doesn't let Chase off the hook in any way, but JFC dude.

oh im sure dozens DID. they just got the handful of ppl that didnt.

Some banks, not Chase apparently, will make you a re-enter your pin to continue to make transactions. Chase sucks.

@@thefox47545 I’m baffled by this because I’m a chase customer and if I say I want another transaction it asks for the PIN again. Lol, I came scouring the comments to find anyone else mentioning that. You’re the only one I found so far.

​​@@TheGuyATX the video mentions several time that the scammer figured out that the system specifically doesn't do that for tap to pay. Therefore, he clogged the card reader and forced the tap only option. He just temporarily exploited a software bug for the few people that were accustomed to having the system log you out.

@Aluzky Thank you for educating me.

They need to fix their ATMs. Thieves shouldn't be able to steal people's money with glue. Banks won't take responsibility - until it's their money.

They don't regularly check or clean their machines?

There are atms that are not "at" banks.

Exactly all these clowns saying this dude made a better investigation than police or chase although correct to certain extent. How don’t they realize that there is a pop up at the end of the transaction. Quite frankly i always double check and hit the cancel button on the pinpad to make sure

@@CholoKiD92 yeah but when you insert your card once you do anything like check your balance or get money out if you say yes you want something else it makes you re-enter your pin or reinsert the card so it’s not possible for someone to drain your account. That’s the whole problem, people are assuming it works the same way inserting your card does, because there’s no reason it shouldn’t. You can’t blame them for not realizing the bank would fail to put basic security measures in place. People are forgetful and absent minded at times, those little fail safes like asking someone to re-enter their pin are so easy to implement and obviously save people all the time who are inserting their cards.

As someone whos in tech for banking, The bank should automatically re ask for the code again after each transaction. Boa does this. So yes, That's a failure on thier part as well. Fraud is fraud and is covered by an FDIC bank so it will fall on them regardless.

exactly, i wait until it says do you need anything else and everything closes. there is always a weirdo by the outside atms. i go inside. thieves figure there is less human surveillance there.

@@007Nameless yes i bank with bank of america.

Chase, Wells Fargo, and Bank of America all have bad reps

I'm closing mine after this video

@@Priva_C good for you private, you should be able to get better rates and service at a local credit union.

Yes everyone should close their account and punish them by them losing business. These too big to fail banks should all go bankrupt.

For me it’s BofA

You are correct.

Which is pretty much what we see right here

Yes Todd, that is what this video is about, smh.

they shouldnt have anyways, that was his own fault

Exactly specially that it makes them lose money because they won't get back the money from the scammer but draining your bank account an pretending it's you fault is the best option to them. On top of it they are on the stock market which make it worst and it they ever fail will bail them out.

they wouldnt have to start an investigation at all if the customer wasnt so stupid...who leaves before the transaction is complete? thats just fkn stupid..

The guy stated the bank needed a subpoena (court order) to review the footage. The bank could not have started an investigation without that subpoena. It makes no sense what-so-ever that the bank needed a subpoena to review their own camera footage.

@@AntiMasonic93 "Need" in this case means they're claiming it's their own policy, not a legal issue.

Can y'all people calm down with trying to remedy every single problem by making it a felony?

​@Aluzky mfers have the right to get their money back after being scammed even if they are stupid af 😂

Can't feel bad for a culture that allows criminals to go unpunished. San Francisco voters continually vote for politicians who allow criminals, drug addicts and the mentally ill to go without the institutional care they need.

Facts

Thank you!!! As soon as he got his a@* beat bet he wouldn't have come back to scam.

Perfect example that companies and police are not here to help us

More than an a$$ beating. How about removing four fingers the first time around.

I hope you aren't some hypocrite white saying that or any other white jerking ethnicity not black lmao.

I'm suprised that they don't make the client re-enter the pin, even though he finished one transaction. ATMs usually do that as a safeguard to someone leaving too early. That would solve the problem

@MCcookiebreath I was thinking the same. Definitely unfortunate considering it stays open specifically due to having tapped, but paranoia can be clutch in the modern day I guess 😅

You should be doing that regardless. Whether someone is trying to steal from you or not. That’s very irresponsible to leave without making sure everything is secure. I always make sure to get a physical receipt at any atm.

@MCcookiebreath Exactly

@@angelascencio5685 the chase banks in the east bay that I’ve visited all make you re-enter your pin. I thought all of them were like that

This has been going on for a while.

Bank of America did the same to me

Bingo. JPMORGAN CHASE are a criminal institution, on many levels, along with BofA. Go with a CREDIT UNION BANK, instead!!!

No the idiots should close out their transactions before walking away. Customer negligence shouldn't be covered under insurance.

@@mef12727 That's the thing other banks ATM's automatically close the transaction after a withdraw and have anti theft protection in them, chase doesn't do that which makes there machines obsolete and unprotected and gives scammers the ability to steal peoples hard earned money.

​@@fintherebel5000 obsolete and unprotected? Your probably one of the negligent ppl too. Every bank ATM, including chase, asks you point blank "need another transaction?" If you press ,no, the transaction closes and you get your receipt. Simple. Nothing obsolete or unprotected about that. If you just walk away without confirming, then that's on you. It's like locking your car in a public place but leave all your windows rolled down and then blame the manufacturer of the vehicle for being obsolete if someone breaks in and steals your belongings.

This is why companies now hide their customer service behind multiple levels of bureaucracy and foreign call centers. No one can be identified for bad behavior that is designed into the system. This should be a minimum million dollar fine to the branch, but our weak sauce government and consumer protection enforcement won’t do jack about it.

It's more likely that the companies policy is to deny anything was their fault, and to avoid investigating it, because that costs them money. Money to do the investigation, money to pay back all the stolen funds, money to fix the problem, and money for the lawyers to defend against, potential, lawsuits. Where as it costs them nothing to deny any claim and hope the victims give up and go away.

I agree something stinks I smell a rat.

Chase bank is evil.

its not the rep, its the banks policy

This

Well considering it sounds like he usually uses his card with the atm and knows that using the card method it auto closes from your account after a transaction is made. Why do they have a different system in place when you use the tap method for?

Kellye Huff...BINGO!!! I do the same. Stay vigilant to the last prompt or screen. It's not rocket science! 🤨

@@simpleplan100687 I truly don’t understand why everyone is conveniently glossing over this obvious fact. You are not able to do this when you insert your card so why would people assume you could do it with the tap feature? This is an egregious lack of security on part of the bank, not the customer’s fault.

​@@simpleplan100687 I imagine it's because when you use tap, you don't have to pull your card out when you're done. Instead you have to confirm that you're done. The problem is that people are used to walking away after the transaction before making sure it goes back to the homescreen.

try reading the screen instead of walking away. i have had chase for over 20 years & it ALWAYS says 'anything else" you are an a$$ if you dont read it

This is their game, I think they learned it from the medical insurance industry. Deny, deny, deny, make them fight for it. Personally as soon as I get denied I am goin g straight to file a case with the CFPB, problem solved.

Thank the people.

If someone leaves their keys in a car and it gets stolen, is it the fault of the auto maker?

@

MOST STATES have a law: If you leave your keys in your car, then it’s your fault it got stolen. Both you & the thief get prosecuted. (Same legality should apply to ATMs that are not logged out by the customer.) .

​@Aluzky u sound like the scammer lmfao

Common sense ain’t common 😂

You're missing the picture a bit. They don't want to SPEND THE MONEY to prevent this from happening, that is why they're "shifting blame" on their customer. ...and then there is another scam that Michael Finney isn't mentioning here, and this is where the actual bank has to be careful. Criminals are "teaming up". One criminal will do just what this customer did...go up to the ATM, and take out money by tapping their card, while their partner in crime will be off to the side...after having already glued a stolen credit card in the slot earlier...and then step up to hit the "quick cash" part of the screen and grab more cash. Then the first criminal cries "victim" and demands the bank reimburse the money. See how that works? Reviewing the video doesn't help because criminals are a team. This is small-time organized crime that is happening, like identity theft, porch pirates, and cat converter thieves. It's mostly organized crime and they go from state to state to avoid getting caught. Sometimes it's random junkies, but a lot of the time, it's organized criminals teaming up to make money. Heck, here in the SF bay area, a lot of times, it's people desperate to pay their exorbitant rent increases and double/triple food bill when their wages haven't caught up. Someone with Antisocial Personality Disorder may work a full-time job, but if they can't pay for a huge rent increase, they are going to STEAL before they're homeless on the street.

To be honest, these people left the transaction window open and that's negligent and careless and doesnt deserve to be refunded lol

@@brandonrobb6678 nah

The bank had nothing to do with a scammer waiting outside! CLOSE ALL TRANSACTIONS BEFORE YOU LEAVE! That’s your responsibility!

@@nickgermanic8505 the bank is 100% responsible for a safe banking experience. This ain't it. And, the atm staying active for so long SOLELY after the tap function is used is a bug, not a feature. That bug was exploited, several times. This should have been corrected immediately, Chase wouldn't even look at the video. You and Chase tried tho 🤭🤭🤭

Banks are never investigated. They're friends with the "elite."

Exactly. And not everyone in this country makes the salary of a Chase CFO or executive, who likely give zero effs about us peasants

If that money meant the world to that fellow, he wouldn't be so stupid to just walk away before the transaction is complete & signs him out

you arent deep at all

I have anxiety with atms so i stay a little longer to make sure info has been removed

@@leegrande8226 I'm guessing you've never worked at a bank, at least not a branch in an extremely busy location (i.e downtown SF, etc). It's more than possible for suspicious activity to go on outside and not be noticed. ESPECIALLY in these days of Covid skeleton crews, where everyone's barely keeping up with their basic work. And even if there were personnel expected to keep an eye out, those could be the very staff who are in on the scam. The guy outside is allowed to do his part uninterrupted, and splits the proceeds with branch people. In my years in banking, we were told of several elaborate theft/con schemes, involving multiple branch staff - yes even including managers. The most suspicious detail to me is if the customers were not told to file what's called a "Reg E claim" with the main Cust Service line. Because that claim would generate a full scale investigation, which would include any shenanigans happening within the bank itself. Somebody didn't want that to happen - now who could that be. Certainly not the customers.

maybe that bank was in on the scam. nothing is too outrageous these days.

After one transaction it’s supposed to ask if u want another transaction. If u click yes it ask for your card again and put your pin in again. Bank of America do. Smh

@@cherrelleg8276 Well from what i've seen in the video they should have closed to window after they were done but did not.

No reason to take accountability. Thanks, money over everything!

It’s not the banks fault if they can’t finish there transactions at the end correctly they got there money and walk away smh finish your transaction first don’t be in such a hurry

Why stay away from Wells Fargo?

Exactly and chase should be giving them that money back! The surveillance will show who did it!

Why stole my money out my daddy account.Your so sorry loser & my car.

I need to know why Wells Fargo

For those time traveling, stay away from Wachovia then.

In this particular scenario most of the customers were card using customers. The way the card transaction works on these machines is as soon as you get the money the transaction is done no delay. (Scammer blocks the use of the card) When you use TAP which most of these customers weren't TAP users and were unaware that the TAP option doesn't end the transaction immediately after the money is taken. It does the prompt do you want to make another transaction. Which with the card those people have never gotten that prompt. The biggest failure though is CHASE's ATM not asking for the PIN again when attempting to make an additional transaction. I have or have had accounts with 7 of the top 10 banks currently and basically everyone else asks for the pin again.

Because of how tap is used for payment where you tap and off you go. People bring that mentality to Chase' ATM and it screws them over. Once a transaction has been made via the tap, the ATM should exit any the customer's account and prevent further transactions until another tap has been made.

They weren't aware. I told my Sig. Other to make sure to be careful when tapping your card at the ATM even though he doesn't use Chase. I wonder if this is happening at any other banks

@@Neog2 You never used chase so stop speaking on it. They ask you for both tap or insert

It's not a loophole.. you literally just click Log Out and make sure the ATM closed out of your account before you leave. It's common sense.

Software issue

@@hollonUT tbf it should just close out after it gives u cash what other reason do ppl regularly use atms for. if u need to do another transaction just re enter your card. its a useless feature to ask if u want another transaction

Bank of America requires you to re-tap the card if you select the button to do another transaction. It's insane that Chase doesn't follow suit with such a basic security step that even an amateur QA tester could tell you.

@@DownForceSimRacing Even if each transaction closed itself out, you should still stick around and actually make sure you are logged out. These people were irresponsible.

I was thinkin the same thing

Exactly. Make sure your done. That's stupid people for you.

Typically an ATM completes a w/d transaction and you are done...that's why you do a w/d last if you have multiple transactions. If you don't know how ATMs work it's OK to ask stupid ??'s. Chase &/or the ATM manufacturer should be held liable. In the case of a card being inserted, when it gives you your card back you are done. W/the tap you have to close it, which is why you should never tap your cards/phone. It's convenient but stupid. Likewise, you should never use an ATM which has been tampered with. Likewsie all Chase had to do was look at the video and the timestamps wouldn't match...it would take less than a minute. literally.

@@safromnc8616 some ATMs ask if you want another transaction, or have a countdown to allow another transaction, even after a withdrawal. So if you're not verifying the transaction is complete, that's on you. The bank may have a legal/contractual obligation to refund the money in a case like this, but as a consumer, it's your responsibility to not put yourself in this kind of position, which is why I always make sure the transaction is complete

You are clueless as to how the ATM cradreader works. The glue is at the entrance of the cardreader where there are no sensors to detect that anything is inside of it. The person lurking watches the victim input their pin number, the session ends but asks, "would you like to do anything else?" A lot of people just walk away after they deposited or withdrew their caah. The thief then quickly clicks, "yes" and proceeds to withdraw money. This could be resolved in 2 simple ways, COVER YOUR HAND while inputting your pin number or chase could also stop this by tweaking their software VERY slightly by making the customer TAP or INPUT card for EVERY individual action that wants to be performed at their machines. BofA even does this, it's not hard and it should be done already.

@Inksday if everything isn’t working correctly, then at minimum there should be something that states what is or isn’t working. The reason why I said “out of order” is because there where several of the same exact complaints from various customers regarding that specific machine. So the bank shouldn’t have shut it down until it figured out what was wrong.

@@johnnhoj15 actually, I’m not clueless. I was a Banker for years and had to perform ATM maintenance at our location. Anyway, you’re supposed to use your hand to cover the numbers, and I did mention that the customers need to exit the session before leaving. That includes making sure they have everything such as their money, card, and receipt, etc. “PIN” stands for Personal Identification Number, and it’s hilarious when people are basically saying “number number.” Especially when they call someone else clueless. Have a great day!

@Dré Gamer By you saying this it further solidified my opinion that you know NOTHING about ATM's and you're just saying what you think sounds logical.

@@johnnhoj15 your opinion is NOT fact. 🤷🏾‍♂️

yup! you'll see those people wondering by the ATM machine I just got this Gut Feeling that they up to Something

Lady, you sound clueless. FDIC insurance is for when banks default. Then your money is safe. It’s not for scams. Also a “direct deposit account” is no different than any bank, because funds are still held in a bank and you still have to retrieve dollars from an ATM.

​​@@TruthTellerTV yes she does seem clueless and to top it off, she's allowed to vote too. 😂 Let that sink in.🎉

Bank of America has the same option, but if you tap “Yes” it makes you put your pin in again before doing another transaction.

it stays open for like 5 seconds, and then asks if you want to do another transaction. people just grab their money and run since they already have their card. clueless people

@@bg710 the issue is with the ATM not the person. They need to not allow another transaction without a pin

@@MiteshDamania if the person waits 5 seconds, they dont get scammed. plus if i were to walk up to an atm and theres a dude just hanging around, id 10000% make sure its logged out before walking away. people are risking their safety to try to save 5 seconds its stupid. you should never walk away from an atm without being sure its logged out of your account. its elementary

@@bg710 how about we don’t excuse the lack of basic security processes out of your abundant and incredible intelligence and instead force banks to be secure and have good customer service when they’re not?

This is not chase fault. Just wait 5 secs and the option shows up. Why leave the ATM when the transaction isn't over yet?

Apparently when you tap, the “something else” window doesn’t require a pin for another transaction. They need to just add the pin screen to the tap feature too and problem solved.

@@ssj2camaro21 thank you finally someone who has exercised logic!!! Finish the transaction all the way thru. That’s the customer’s fault.

1600

@@pinkdollangel it stops you from becoming the victim and keep your balance.

​@@pinkdollangel Yes it does. Unless there is a skimming device, there is no way to obtain access into your account again without reinsertion of your card. The safety net is COMPLETELY finishing your transaction.

I thought that was normal that everyone checks the screen before walking away.

It's weird because every other ATM I've ever used made you enter your pin again before doing another transaction.

@@Jnoel608 me too!! I even do that at stores, make sure my transaction is complete before walking away from the counter. 💁‍♀