Facilitation Technique: How To Set And Get Expectations In Your Workshops

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The key to facilitating a successful meeting or a workshop is to set and get expectations from the get-go.
Workshops can be intense - the workshop participants will have to work hard to keep their concentration for long periods of time, take in a lot of information, and then put it into practice.
In this video, AJ&Smart’s CEO, Jonathan Courtney, shares some practical facilitation techniques on how to minimize the risk of the workshop participants feeling overwhelmed by simply setting and getting expectations correctly.
What other methods do you use to facilitate a successful meeting or a workshop? Have you ever used the "Emotion Graph" before? Leave your answers in the comments 👇
⏰Video timestamps:
0:00 Intro
0:48 Why setting and getting expectations in a workshop is important
3:01 Tip 1: Onboard the workshop participants before the workshop even starts
4:09 Tip 2: Set & get expectations right at the start
6:04 Tip 3: Show workshop participants an "Emotion Graph"
🤔 What else would you like to know about being a facilitator? Have you facilitated your first workshop yet? Leave your questions in the comments below 👇
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Facilitations Skills How to Set and Get Expectations In Your Workshops
• Facilitation Technique...

Опубликовано:

1 авг 2024

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Комментарии : 22

@AJSmart 2 года назад

Have you ever had to deal with disappointed participants just because they were expecting something different from your workshop? How did you deal with it? What other methods do you use to set expectations in your workshops? Please share your answers in the comments 👇

@tifflovestraining 11 месяцев назад

Thank you 🙏

@beingintrinsic 2 года назад

I've said this never, but DAMN, that is a FINE cardigan!

@AJSmart 2 года назад

It's the best 🧶

@krisbaseofficial Год назад

Very useful

@sbodrillo Год назад

the emotion graph can be very helpful. i wish i had used it in prior workshops. i'll give it a try next time. thanks for the excellent idea.

@AJSmart Год назад

We find it very useful. We usually keep the graph on the flip chart, so we can keep pointing back to it as the energy drops in the room.

@ThisDesignLife 2 года назад

I bet the cardigan helps as well

@AJSmart 2 года назад

hahaha the cardigan helps a lot. People know exactly what to expect when they see that cardigan coming into the room. Cheers!

@ThisDesignLife 2 года назад

@@AJSmart A more serious question. Do you prefer facilitation and workshops compared to doing delivery work for clients?

@AJSmart 2 года назад

@@ThisDesignLife That's a great question. The short answer is: yes, we do! For the first 6 years of AJ&Smart, we used to do product design/execution work for our clients almost exclusively. We were always very excited at the start of the project but after a few weeks of almost every project, we started to notice the misalignment between the stakeholders and how projects dragged for way longer than they should've. That's why we started implementing workshops in our workflow and it changed the way we do things. So much so, that we started to enjoy running workshops with our clients more than doing the execution work. This ultimately led to us only offering different types of workshops to our clients, to help them solve problems and make decisions. However, at the end of every workshop like a Design Sprint or a Strategy Sprint, there's always a deliverable. It can be a prototype of their product or the company strategy for the next 2 years. It depends on the type of workshop we're running. Hope this answer was helpful! Have a great day!

@ThisDesignLife 2 года назад

@@AJSmart Really useful thanks.

@yourhighness81 Год назад

Is that an Omega Speedmaster at you wrist? Beautiful watch! Cheers

@InfiniteOptimalHD 2 года назад

Hi, I have a question: From being a UX designer what are the skills and opportunities of being in the industry can be translated into the general world of design such as going into physical product/industrial designing?

@AJSmart 2 года назад

Hey there! Do you mean working as a UX designer in a product / industrial design company?

@InfiniteOptimalHD 2 года назад

@@AJSmart yes that's what I meant

@onkevents 10 месяцев назад

I will return with feedback.

@catchingclouds 2 года назад

If you have 50-100 people in a workshop how would you manage the expectations then?.....it takes a long time to through that many participants...

@speakingfingersnetwork Год назад

Recommendation/Options: 1. They could all write their expectations, then request few to share 2. Group them and have them brainstorm/come up with 2/3 unanimous expectation 3. Everyone writes on a sticky note and paste ... they don't have to share as you may have similar expectations. All the best 🥂🙏