Fix a Paper Jam | HP OfficeJet All-in-One 8010, 8020, Pro 8030, 8020e, 8030e Printers | HP Support 

Thanks for the video. I had no idea there was a paper path cover. Solved my problem immediately by removing it and got the jammed paper I couldn't find

I see absolutely nothing and it still says I have a jam

Absolutely brilliant! I’m so glad I watched this, I could see the trapped/torn papering the inside but never even thought to pull the tray out. There it was. Many thanks 🙏🏾

I am 93 years old. My computer got jammed this morning and I just couldn't release the paper. I suddenly remembered YOU TUBE and in five minute I was cleared and printing. Many thanks. This is an amazing service.

I can confirm the HP 8020 as the most gaped printer of all time. Always all jammed up.

Excellent video. You saved my sanity today! Thank you so much for such concise instructions!!

Thank you - super clear instructions and gave me the confidence to take printer apart to release paper. It was easy to put back too and is working happily again. 😊

Omg Thank you!!! My fiancé wake me up yelling my name out to fix the printer !!!! 🤦🏽‍♀️🤦🏽‍♀️ he’s legally blind that’s why he needed me to do it but your video helped me out.

Thanks for your video. Was able to remove the paper jam and back printing very quickly

I spent an hour before I found this fantastic video instructions, it was quick, easy and IT WORKED! Thank you so much!

What a great service you're providing!!! Many thanks.

God bless you.You really made my day.I found it so easy to do

Thanks I got a promotion after fixing the printer.

Thank you this video was really helpful. Freed my paper - yay!

Thank you so much! At age 72, wish I would have had more common sense to search for a video on how to clear a paper jam; I could have spared myelf a lot of self-inflicted hand injuries!

Thank you so much! You truly saved my day and sanity.

Awesome advice. It worked perfectly 😊

Thanks again really need to fix my paper jammed printer thanks a lot

Omg perfect! I Google this and video came up. I was able to fix paper that was jammed!!

Thanks so much you saved me some tears because I had homework to print and my printer was jammed and my homework was due the NEXT DAY

Perfect - thanks I was about to pull my hair out.

Thank you sir for this video, it really helped.

in the video is says "when possible move the ink from side to side. It doesn't say what to do when it isn't possible or how to help it move I'm sort of suspecting there is paper stuck behind the ink cartridge or the error is being caused by it. I've done all the other suggestions and cannot find a jam and confirmed everything is moving as it should. unplugged and plugged back in to reboot. What do I do to get the ink cartridge to move?

really good instructions but the design of this printer should be much easier to remove paper jams

Hi Pauline, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a paper feed issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3gO4lbf Binu - Social Media Tech Support

This was very useful thanks a lot!

I never knew what that blue handle was for!!!

The video, as excellent and complete as it is, does not recognize and fix another difficult issue that I was able to sole ONLY by carefully noting of something in the video that is not mentioned but turns out to be important. I was being driven mad by my 8020 printer spewing out 5, 6, 10 or more blank pages to print one short message - and even then, getting a paper jam. There were times when, in order to stop the printer from rolling out one blank page at a time, over and over, ignoring attempts to stop that using the printer control panel or in the desktop printer controls, I had to unplug the printer. After plugging it back in again, the roll out of blank pages resumed. The cure? Note in the video that the paper tray is NOT fully inserted to be flush with the front of the printer body. There's a button inside the tray that collapses ad/or extends the length of the papepr tray so that when reinserted into the printer, it sticks out as shown in the video. Paper should be loaded into the tray so that the edge of the stack closest to you is flush with the part of the tray closest to you, not all the way to the front inside the printer. Do that and the printer now uses only as many pages as the document requires. No more blank pages. BTW - you may ask how to install the output tray so it snaps in on both sides evenly and flat onto of the paper tray? ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha-ha

Amazing easy and well explained !!- my problem is finding the parts to the 94-HP office jet 8020, missing output tray- any help would be appreciated. Thank you in Advance

The cartdrige won't slide to check that part. I cleaned everything you said in the video and still doesn't work. I'm so frustrated because it's almost new.

How about a load paper error with 8025? The firmware is updated, paper is loaded, I removed cartridges and put them back in after plugging the cord back into the wall and updated it. Still gives load paper error

Thanks. Worked perfectly.

Life Saver, thank you!

This worked!! So happy! Thank you

Thank you sir, this is really helpful 😊

Good video

i had a question where did you get the paper jam cover ? bc i accedíantly threw mine away!!🤦🏽‍♀️

The ink cartdridges won't move? I've watched heaps opf RU-vid 'How to' vids. I've tried to manually make the paper feed through without success. I HATE THIS PRINTER!!!

god bless you

Perfect 💯 Thank yoou

Hi there, thanks for contacting! I understand that you are experiencing a paper jam issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2Sn2Wfx Binu - Social Media Tech Support

Unfortunately, the video does not show what to do when the white plastic roller cover under the blue handled panel is out of place/probably broken tab?? I barely got a 100 pages out of this printer and its useless after a jam.

The paper path cover broke when I tried to pull it out. Where can I buy another cover?

That worked...Thanks so much!!

I just bought the 8030e model and I need to know how to scan multiple documents. It doesn't allow me to feed the paper in the top to scan. I have to open the top and scan each paper one by one. What am I missing?

I need to know where to get a new paper path

Thanks so much. This was a big help

Thank you so much 🙏🏼🙏🏼🙏🏼

My printer continues to say jammed paper but I barely bought it and no paper was ripped. I am unable to move the ink cart, could that be the problem?

Thank you so much for this!!!!!!

How do I print on cardstock??? Cannot find a video for it - please help!

Thanks that was really helpful!

Paper path cover stuck

"Good afternoon, HP Support" sorry there is no hp support. brand new printer and jams in adf, got it replaced and the same thing paper gets about half way through , jams and mangles the paper. Always bought hp, not now.

Thank youuu!!

What if the drawer is saying it’s open when it’s not ? Driving me nuts

🙏🏻🙏🏻🙏🏻🙏🏻

I did all the steps and the error still comes up. My printer is out of warranty. Paid too much money for this HP printer for it not to work. The error will not go away. It was a waste of money purchasing a HP printer. Will never purchase another one. Don't have money to service a printer. Can't set up wireless printer, the lights start flashing and the monitor turns blue with some letter and number. These printers are too expensive to have these types of error. Now my printer does not work and have to buy a new one, waste of over $200. Once the warranty expired all the problems started. The quality control need to be better. Warning to others do not purchase a HP printer.

mine is just telling me paper jam and there is none.. what a garbage product.. this thing might have printed 1 pack of paper in its life and its broken.

Extremely unhelpful

This is the worst printer I have very purchased

This is the shittiest printer I've ever had. ALWAYS HAS A PRINTER JAM AND THERE IS NOTHING!!!!!!

This didnt fix anything