Fixing Print Quality Issues on the HP Ink Tank 310 and 410 Printers | HP Ink Tank | HP Support

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This video shows how to fix print quality issues on the HP Ink Tank 310 and 410 series printers. If you notice that the print quality for documents or photos is not as expected, follow the steps in this video to fix this issue.
Chapters:
00:00 Introduction
00:18 Check ink levels
01:03 Check paper type
01:41 Load paper
02:23 Check print & paper settings
03:55 Check for ink smears
04:32 Print a Print Quality Diagnostic Page
05:18 Clean the printheads
06:08 Align the printheads
06:57 Replace the printheads
07:05 Contact HP for service
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This video was produced by HP.
Fixing Print Quality Issues on the HP Ink Tank 310 and 410 Printers | HP Ink Tank | HP Support
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15 июл 2024

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Комментарии : 139

@rajkumarbiswas8882 2 года назад

Many many thanks bro. You help me very much.

@HPSupport 2 года назад

+RAJKUMAR BISWAS Glad to know that the video has helped you fix the issue.

@discovercontinue Год назад

Thanks hp Team :)

@HPSupport Год назад

Hi there, thanks for contacting! We are delighted to hear that the video was so useful to you! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@SomeRandomShortsGuy 9 месяцев назад

Print Quality Fix ❌ Advertising their product✅

@HPSupport 9 месяцев назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a print quality issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3P6TpUb Binu-HP Social Media Tech Support

@akash99p17 3 года назад

Thanks

@HPSupport 3 года назад

+AkAsh Patel9939 Welcome!!

@shanedei2337 2 года назад

Hello, I have an HP 315. Currently, it's printer output is very blurred. I have had conducted software cleaning/maintenance already but to no avail, it's still the same. I stillwater need to set it to best rather than normal printing so have a clearer output. What can you suggest to fix it?

@HPSupport 2 года назад

+Shane Dei Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2RQDjAp

@solaheta4654 2 года назад

Thex you

@HPSupport 2 года назад

+hetal solanki Welcome!!

@kamalashadibmohdnasir8505 2 года назад

hye hp, i have the 415 ink tank wireless version, whenever i print, i usually set it up on A4 size & landscape but it came out with one of the side end larger than the other side, how can i fix this so both sides will have a similar size?

@HPSupport 2 года назад

+Kamal Ashadib Mohd Nasir Please refer to the instructions mentioned under this document to fix the issue: bit.ly/31sN13l

@tortureh2371 3 года назад

Help me, While taking the xerox is there any option to lighten the ink or darken it based on the results we get? Coz it's getting either to too light or too dark can I control it

@HPSupport 3 года назад

+NobleFalcon Please refer this document to fix copy quality issue: bit.ly/2JTtRYs

@lhikumero994 3 года назад

I have bought a hp inktank 315 which I thought is a big mistake for me as I face problem from the very beginning where part of my print out document or photo have a missing line which is completely unusable. I've already tried all the above step and even change both the printhead but the problem continues.

@HPSupport 3 года назад

+Lhiku Mero Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@K_M_Abir 2 года назад

Hello I have the inktank 415 version. I tested everything from this video my Cyan, Yellow, Light Cyan, Light Yellow color is not showing in the test. What can I do?

@HPSupport 2 года назад

+K M Abir Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2RQDjAp

@david5masek Год назад

Hi guys! The issue I had was that the yellow ink was not printing at all. I put out the print head, tried to wipe it out with napkins, clean it, etc., but it didn't work. After that I just tried to blow into the "yellow" hole where the ink is sucked from the pipes, quite a lot, and the yellow ink came out from the bottom nozzles. I did it like 2-3 times, then cleaned it, put it back into the printer, and voila, printing all the colors now, including yellow ;-) Sorry for my (CZE)English :D hp deskjet gt 5820

@HPSupport Год назад

Hi David, thanks for contacting! We are delighted to hear that it is working! If you need any help in the future, you can always get back to us. Thank you for being a valuable HP customer. Have a wonderful day! Cheers! Binu - Social Media Tech Support

@danebelarmino4809 Год назад

that worked. HP should include this in their troubleshooting steps and not just the complicated ones.

@victorochoa4990 3 года назад

On a brand new printer, the blank ink tank seem to be clogged or sealed, what to do?

@HPSupport 3 года назад

+Victor Ochoa Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@meenakshijaiswal7540 2 года назад

From where we can buy hp orignal photo paper as it's not available on hp official site..... And I wanna know that is hp inktank 416 capable of printing photo paper if yes then it can print upto how much GSM ????

@HPSupport 2 года назад

+Meenakshi Jaiswal Please refer 'Paper handling' under the specifcation page to know about supported paper types: bit.ly/3mFaw1J

@ulises0885 3 года назад

Hello, I did the whole procedure and my 410 wireless printer still does not print with the colors, in the diagnostic sheet it only appears black and little blue, can you help me solve the problem, thank you

@HPSupport 3 года назад

+ulises0885 Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@TawanMomo Год назад

hi, i tried cleaning the printheads quite a few times (both first and second level), and yet my print still has black streaks, is there any way to fix this?

@HPSupport Год назад

Hi Tawan, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a print quality issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2RQDjAp Binu_HP Social Media Tech Support

@ralphlozano611 Год назад

what paper type i choose for high glossy photo paper and glossy and matte sticker papaer?

@HPSupport Год назад

Hi Ralph, thanks for contacting! I understand that you need to know which paper type to choose for high glossy photo paper and glossy and matte sticker paper. I will do my best to assist you. Please refer this document as it may help you: bit.ly/3mCSieX Binu - Social Media Tech Support

@mgan3676 2 года назад

I just bought a smart tank 615 just last weeek and im trying to print on a 300 gsm dual sided photo paper but it always have a hard time loading the paper and does not print correctly (i need to push the paper down or else it its just acting like it loaded and will waste ink) This also applies to a different brand one sided photo paper 230gsm ... you mention in this video to load 15-20 photos… should it always be like that (i only load one at a time)… also i always make sure to put the correct paper type/quality on the settings but still like that. how do i fix this :( i really want to align the double sided printing but i cant because of this… the printer works ok on normal paper btw

@HPSupport 2 года назад

+M Gan Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2GEXUFf

@captainsplash2387 3 года назад

I just bought my printer 2 days ago the quality is not up to the level should I follow theses steps as it's new...

@HPSupport 3 года назад

+Captain Splash You can refer to the instructions under the video to fix this issue.

@priya9200 2 года назад

My printer is hp 310 inktank and i put it on second level printhead cleaning around 4 hours ago and still the process is going on. How much more time will it take?

@HPSupport 2 года назад

+Priya Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2RQDjAp

@jmugwel 2 года назад

@@HPSupport yea, same problem, process never stops. Your useless instruction didn't help at all.

@jitentandel9704 3 года назад

I have ink tank wireless 410. There is a thick black line printing in middle side of the page. What to do?

@HPSupport 3 года назад

+Jiten Tandel Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@asmshariyatullah9092 3 года назад

Parts of some lines are not printing, that means horizontally missing in my inktank 410 printer

@HPSupport 3 года назад

+A S M Shariyatullah Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@atepiii 2 года назад

so few years ago i bought the 410 series because it can print bordless setting. I remembered it is just an easy click and go. How come right now I cannot do that anymore?

@HPSupport 2 года назад

+Stefania Lukito Please download and run HP print and scan doctor from here to fix the issue: bit.ly/3olFych

@thespqrguy 3 года назад

I have the HP Ink tank wireless 415. The black ink always prints blurred and the print quality isnt smooth overall (as in diagonal lines print jagged). Ive tried aligning and cleaning the printheads multiple times, how do i fix this?

@HPSupport 3 года назад

+thespqrguy Please perform the steps mentioned under this document to fix this issue: bit.ly/2RQDjAp

@kamaladitya52 3 года назад

My HP 419 wireless printer many times rolar slip issue happening, low photo quality during print and many issues I am facing.

@HPSupport 3 года назад

+Aditya Kamal Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@kamaladitya52 3 года назад

@@HPSupport not solve my problem. I need physical executive visit.

@chachieee3839 3 года назад

My HP tank wireless 415 print colored only on magenta color. What should I do?

@HPSupport 3 года назад

+Cha Chieee Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@ambikasharma1948 2 года назад

I have facing a pblm of double line printing or dragging lines ... How to solve this in HP ink tank 410 printer

@HPSupport 2 года назад

+AMBIKA SHARMA Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qnV7E2

@it-greystoneasiaresourcesi1907 Год назад

Can you help me with what to do once there is a leak of black ink. thanks

@HPSupport Год назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing an issue with your printer as the ink is leaking. In order to get this issue fixed, please contact our customer care team over the phone or chat for further assistance, as this issue requires Live conversation with you over phone or chat to isolate the issue and provide you instantly with appropriate solution or repair/replacement options available at your place as per the warranty. Please feel free to reach us on call/chat, please access this link to select your preferred country and language option to reach us. Global support link: - www8.hp.com/us/en/contact-hp/ww-phone-assist.html Binu_HP Social Media Tech Support

@jollysingh2873 2 года назад

Cannot find clean print head option in mac. Please help. Hp 410 is not printing black ink at all

@HPSupport 2 года назад

+Jolly Singh Please refer to the instructions under this document to fix this issue: bit.ly/3gt9TV4

@SivaSankaraReddy 2 года назад

I have purchased a 410 series printer January 2021 but now it is not printed black ink . Only six months

@HPSupport 2 года назад

+Siva Sankara Reddy Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@dydactic1112 5 месяцев назад

My printer is model 415 and whenever I print pictures there would be part of the picture colour streak and different colour.

@HPSupport 5 месяцев назад

@user-eb6hd9if1w 3 года назад

My printer prints black and magenta only. I tried to check the ink smears and printed a diagnostic paper but it didn't work.

@HPSupport 3 года назад

+KAN X Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@ronanop8874 3 года назад

Hey ho my alignment page is not printing what to do

@HPSupport 3 года назад

+Ronan OP Please perform the steps mentioned under this document to fix this issue: bit.ly/31MGyNc

@CrownChaan 3 года назад

The issue I'm having is that the black ink is not flowing from the ink tank through the ink tube at all. None of the solutions in this video or in the manual have gotten the ink to start flowing again. Priming also does not solve this issue.

@HPSupport 3 года назад

+CROWN Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@CrownChaan 3 года назад

I have already done everything in that article. The ink still will not flow from the ink tank to the printer head.

@aleklopez3378 3 года назад

I have this exact problem :/

@amzarr2527 2 года назад

my deskjet 2330 i touch the ink thing and when i print it only shows blue colour i touch bcs i saw a video that can be fix

@HPSupport 2 года назад

+amzarr Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3FpoZWj

@anjumperwej4673 2 года назад

Black colour comes out from my photo. I am using hp319 and 180gsm klik gloss inkjet paper for printing.

@HPSupport 2 года назад

+Anjum perwej Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qnV7E2

@zahidhasansohel5395 3 года назад

My HP15-au017tx doesn't support keyboard and touchpad....I'm sure Its not hardware issue...How can I fix it by software?

@HPSupport 3 года назад

+Zahid Hasan Sohel Please refer to the instructions under this document to fix this issue: hp.care/2pt2jfN

@jineatentertainment4017 2 года назад

Can I able to print dragon sheet on HP ink tank 310 series.

@HPSupport 2 года назад

+Jineat entertainment Please refer 'Paper Handling' under the specifcation page to know about supported paper types: bit.ly/3s4pu23

@tinvega7984 2 года назад

Hi I have a problem with my printer, whenever I print it comes out pink even tho all the ink is full I’m not sure what to do.

@HPSupport 2 года назад

Hi Tin, thanks for contacting HP! I understand that you are experiencing a print quality issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qnV7E2 Let us know how it goes!! Binu - HP Social Media Tech Support

@jatinmaurya1670 2 года назад

Some time ago I have hp5810 which is printing very good photo but in 319 photo's pixel are normally visible why hp change quality in new model

@HPSupport 2 года назад

+jatin maurya Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2RQDjAp

@kobitaochhondo2445 Год назад

I have HP ink 310 series but on some days I faced a problem that any colour photo or documents comes with print a blur pink colour. So how do I solved this??

@HPSupport Год назад

Hi Koustav, thanks for contacting! I understand that you are experiencing a print quality issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qnV7E2 Binu - Social Media Tech Support

@vishakhaarya5229 2 года назад

Hello, I have an HP Ink Tank Wireless 419..I have tried all the above methods but no result. The problem is that yellow colour is completely missing but the ink is full. Instead of yellow its showing very light pink colour. Please help.

@HPSupport 2 года назад

+Vishakha Arya Please refer to the instructions mentioned under this document to fix the issue: bit.ly/2RQDjAp

@SSSS-cq5mw 2 года назад

My hp inktank 419 scanner not printing all colors but while taking direct color printing it is showing all the colours.

@HPSupport 2 года назад

+SS SS Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3qnV7E2

@amazingsanjay143 3 года назад

In printer hp 310 ink tank E4 error can you help me

@HPSupport 3 года назад

+Sanjay Rajbhar Please refer to the instructions under this document to fix this issue: bit.ly/2YFYGah

@rafielo830 3 года назад

Why i print black and white..and iget pink colour hurmm

@HPSupport 3 года назад

+RAFIELO Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@anismd4755 2 года назад

Why my printer does not print correctly which is only magenta and black colour displayed when the other colour are not showed even the ink are not low level?

@HPSupport 2 года назад

+Anis MD Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@abdulharis9556 10 месяцев назад

5:15 text in number 1 is not printed correctly... anyone know how to fix it?

@HPSupport 10 месяцев назад

Hi Abdul, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a print quality issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3P6TpUb Binu-HP Social Media Tech Support

@ZaidianZaid 2 года назад

But mine is 419 it leaves the page at half print and the power button keeps on blinking

@HPSupport 2 года назад

+Zaidian Zaid Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3EbBmEE

@jyotiarya8821 4 месяца назад

My printer hp inktank 419 is printing double lines after every to 2 to 3 cm

@HPSupport 4 месяца назад

@kabitahalder5892 2 года назад

Please help me. My printer is printing like negative pictures. And her weird. I have just changed my cartridges. Black is not printing at all after few usages. And colours are printing weird

@HPSupport 2 года назад

+Kabita Halder Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2RQDjAp

@kabitahalder5892 2 года назад

@@HPSupport I have inkjet printer. model- DeskJet 2132. Not these tank printers

@anylucu 26 дней назад

All the colours are same in my print quality diagnostic page. It's like light purple.

@HPSupport 26 дней назад

@smallbrainyaro6923 Год назад

My printer is not color accurate. It always prints incorrect color and is different from what is shown. I've completed all Color management options and the printer is also working fine but it doesn't print accurate colors. Also tried changing paper options but still no good.

@HPSupport Год назад

@southafricanrandomness4912 2 года назад

So HP. I have full tanks but no color printing whatsoever. Can see air in the ink tubes and with a bit of effort I was able to suck the air out with a syringe. Still not color. When cleaning the print head, ink can be seen, but when I start to print immediately after, no color yet again. Why is the ink tank 410 such a problem?

@HPSupport 2 года назад

+Hein van Zyl Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2RQDjAp

@southafricanrandomness4912 2 года назад

@@HPSupport Ive tried it all. This is a horrible printer to try and maintain. I am getting a Canon Pixma instead. No rediculously hard to find print heads. Awesome printer.

@gulzarahmad-dr1pn 2 года назад

My hp ink tank printer 410 not show cyan and blue print

@HPSupport 2 года назад

+gulzar ahmad Please refer to the instructions mentioned under this document to fix this issue: bit.ly/3gt9TV4

@shivbhola5702 Год назад

I have hp inktank wireless 410 and it is not printing black colour

@HPSupport Год назад

Hi Shiv, thanks for contacting! I understand that you are experiencing an issue with your printer as it is not printing in black. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: bit.ly/3QljFYZ Binu - Social Media Tech Support

@sachinphotographer4865 3 года назад

Hp printer ink tank310 warranty explain plz

@HPSupport 3 года назад

+agarwal tech Please contact our phone support team to know about the warranty details. Please follow these steps to reach them. Step 1. Open link: support.hp.com/us-en/contact-hp Step 2. Select the product type. Step 3. Enter the serial number of your device or select let HP detect your product option. Step 4. Select the country from the drop-down. Step 5. You should see the HP phone support number.

@khadijazahabi3871 2 года назад

I've done everything and the yellow ink is still not printing. Despite me trying to call the customer service as well as servicing the printer - it's NO use. Kondly advise.

@HPSupport 2 года назад

+Khadija Zahabi Please refer to the instructions mentioned under this document to fix this issue: bit.ly/2RQDjAp

@rcv0 3 года назад

please help fast!!! so i was moving some files from my phone to my laptop and i suddenly got "catastrophical failure" i was very confused but i then moved some other files and the files i tried to first move were gone (the ones that i tried to move when i got that error) to make sure my system is ok i moved other files and nothing happened please help!!!!!!!!!!!!!

@HPSupport 3 года назад

+rcv HP Orbit bridges your phone, computer, and tablet to get things done while staying connected. The HP Orbit Canvas feature allows you to transfer files to your computer and mobile phone over your Wi-Fi network or LAN. This document describes how to get started and provides answers to frequently asked questions (FAQs) about HP Orbit: bit.ly/2LKokaC

@user-qh6yp7pg2c 3 месяца назад

i've tried this process but its still not working

@HPSupport 3 месяца назад

@mayankchamoli6847 3 года назад

How to clean printheads

@HPSupport 3 года назад

+Mayank Chamoli Please refer this document to know about cleaning the printheads: bit.ly/2RQDjAp

@mayankchamoli6847 3 года назад

@@HPSupport thanks means a lot

@azmannn8798 3 года назад

Turn off HP Real Life ... at Printer Properties.. HP real life technology make color oversaturated..not suitable for photo printing. Turn on Use Max DPI to enable 4800 x 1200 dpi printing.

@mokalux 3 года назад

doesn't help at all, I don't recommend hp printers anymore, no black on a document, I can't read/see anything, all on video steps have been done, useless, ripoff, ... shame on you hp :-(

@HPSupport 3 года назад

+mokalux Please refer to the instructions under this document to fix this issue: bit.ly/2RQDjAp

@mokalux 3 года назад

@@HPSupport of course I already did, it doesn't deal with "no black on print" issue only in the title! my printer is like 1 month old, it was working fine but then 2 weeks later no black ink! Maybe due to a driver update? dried black ink? ... Shame on you it shouldn't be that difficult to use a printer!!!

@duzyolek Год назад

@@mokalux The guy from HP Support copies and pastes the same answer to everyone not even realizing (or not giving a sh..) that we all read that document and tried everything already. This is the last HP ink Printer I bought, next one will be a laser printer, because I am fed up with this. I am losing a lot of time trying to print a single document.

@MakungaViii 2 года назад

Hp ink tank the worst printing machine, xerox quality is too low, print command is too slow, again while printing if paper is out of the tray it cause a lot of problem, even we put the paper xerox print won't work, the worst printer

@HPSupport 2 года назад

+Makunga Viii Please download and run HP print and scan doctor from here to fix this issue: bit.ly/3olFych

@bhathuzaif50 6 месяцев назад

This is the worst product i have ever purchased in my life time. I am really regretting after having this product. I went to hp service centre several times , but all in vain. This error of continuous blinking of red light had frustrated me. This product is just the waste of money. I suggest never buy hp printers ever. And their service centres are just like their printers ''useless".

@HPSupport 6 месяцев назад

Hi there, thanks for contacting HP Global Social Media Support! I understand that you are experiencing a blinking light issue on your printer. I will do my best to assist you. Please refer to the instructions mentioned under this document to fix the issue: hp.care/3RVmO55 Regards, HP Support