Onboard a Lufthansa Airbus A380-800 from New York John F. Kennedy International Airport (JFK) to Munich Airport (MUC) in Business Class. Note: This trip was recorded in October 2023 and things may have changed since then.
Lufthansa ruined my wedding proposal and has proceeded to care 0%. We were suppose to be on this plane this exact flight on the upper deck, but they overbook their flights to the point that dozens of people are kicked off. Doesn’t matter that you have business class seats and there is nothing you can do about boarding your confirmed flight. They don’t make it easy for you to get refunded either. They really are the worst airline I have ever dealt with and I have been flying between Europe and the US for almost 25 years at least twice per year. I can't believe people think this airline is good/has good customer service. What a disappointment!
