I am getting a LOT of people asking about the control board and other issues, so here's the just-released follow-up video on further diagnosis: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-LJO8Ey6LY_M.html
Last night, mine started acting up. I left it unplugged for an hour. It's working normal for now. I really appreciate your videos. This washer came with the house I purchased. Otherwise, I would never buy GE appliances.
Great video! My wife decided to wash some plush bathroom rugs..the washer stopped spinning, I thought here we go $900 for a new washer, watched the video, seen the pump filter part. “ i never knew what that little door was for” I followed your steps and seen the filter completely gunked and covered with plush rug.. cleaned the filter, tried a load of clothes.. works perfect! Thanks for posting the video! Saved me at least a grand, and i might even get some sugar from the wife! Really appreciate it!
Read this if your unit only spins for 5 seconds and ends the cycle after a few minutes. Run test 14 and 26 for confirmation that the unit doesn’t spin more than 5 seconds and ends the cycle early. Reset all of the faults on test 16. Power off the unit, run the rinse and spin cycle, but turn off rinse before starting to prevent water from dispensing. The unit should fail again. Run the troubleshoot mode again for a fault. If Test Code 3 only shows, it most likely will be the inverter board. The board is on the bottom left of the front of the unit, so it’s easily accessible after you remove the front panel of the unit. You’ll need to unscrew a screw that holds the housing in place and slide the housing container out towards you. Replace the board and you should be good to go! Good luck. Fixed my unit in 1.5 hours. You can purchase the board from the GE Appliances part store online.
I have the exact issue, discovered this week. I bought a new board to replace. Question is -- can I access the inverter board from the bottom without taking off the whole front panel, etc?? there seems to be a large opening on the bottom panel
Hi Scott, how did it help fix the actual problem? I did both the slow spin and fast spin tests as shown in this video (which is great, thanks Ben!) and the drum would tumble but do NOTHING on the spin. There were no sounds or other indications like a motor was trying to spin which I think rules out both the motor and belt since the drum moved fine in the tumble portion of the tests. What was your ultimate fix?
Great video and this helped me figure out my issue. One comment, you have to enter the test mode from a blank screen, not from the error code screen. That took me like 20 tries to figure out.
@@stevenmata3539 Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
I have a similar GE front load washer. To access the error codes and the test functions, the service sheet says to hold the power button and turn the dial 180 degrees. I found that this requires rotating the dial for 6 cycles as there are 12 cycles on the dial. Other videos say to rotate for 8 clicks, but sometimes it takes two clicks to get to the next cycle. It’s better to count the cycles (including the beginning cycle). Release the power button and all the lights will flash and you will enter into test mode. Just rotate the dial to get to the test you want to use.
Great video! One of the best and most informative videos I have ever found for troubleshooting. Thanks for the attention detail and meticulous way you explained everything.
This video was great, it showed me things to look for and definitely how to open the top. Still having problems with the bleach and fabric softener dispensing
Ben, AWESOME video which sheds light on how technology has changed.... I have the same machine, I have found several error codes. I can't get the same result as you do on entering TEST MODE. Need more detailed info on how to get there.... When I hold the button down and begin spinning the dial, it automatically displays the various wash modes, as in normal cycle... HELP
Once you hold the start button down and rotate the dial 180, you just let go of the start button and it should start flashing. From there just spin the dial to what ever test number you want.
@@bretmarrs4590 Strangest thing, the errors I was getting pointed to the "hall sensor" , which on this model is built onto the motor. Technician came out and did a "firmware upgrade" and all seems to be working fine.... What's your opinion on this?
@@graphixguy3128 Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
How do I clear the codes once I've corrected the issue? I have so many codes, I'd like to clear it so I know if any of them still need to be addressed. Thank you so much for this video!!
Washers today are design to break down I have had this washer service at least five times it’s only three years old what happen to washer lasting at 6 years with no service call🤔
My washer was purchased January 2021 and either the motor is dying (high pitch noise during spin cycle) or the belt is no longer in alignment with the pulley.
This video was very helpful in diagnosing my problem. I had error code 3, so ordered a new inverter board, installed it, and the washer started working again ! Well it lasted 2 weeks, and then it stopped working and back to error code 3. I guess I can assume I have a lemon, and it probably fried the new inverter board ? Anyone else experienced this and resolved it somehow ?
These machines are junk. I have a cheap Amana set in my garage that’s 8 years old and has never had an issue. This set is a few months old and has had service called three times.
Our GE Front Load clothes washer stopped working on Christmas night - middle of the wash and wouldn’t drain. Looked for kinks and blockages in drain pipe and drain pump but none. Installed a new drain pump but still stops mid wash and won’t drain. I can get it to manually spin even with water in it - but can't get it to manually drain. Thanks
H2O supply error is likely due to a bad water valve. This was my case. I replaced the water valve and it fixed it. Probably had corrosion and particles that made it into the valve.
Followed the instructions but after ten seconds of holding the pause button I hear more clicks but the LCD screen doesn’t light up for error codes, any help?
I can't seem to get the spin or tumble test to even start. I hear a feint humming when I hit the play/pause button, but that's it. I don't even hear the door lock. I can manually spin the drum fine and it seems to try to engage and does a quarter spin or so if attempting a rinse/spin cycle.
My washer won't start and I checked the breaker box and inserted the outlet plug elsewhere. Thanks for any suggestions. Does the washer have a reset code?
My washer is unresponsive. Light on in the tub but no led no sounds on when buttons are pushed. Any thoughts? Turned off brake for 30 minutes when turned back on the light is on in the tub and it sounds like a pump is running. Nothing on the control panel. Tia for any help.
Hi Fabric softner has water in it, each time we wash. We never used any kind of fabric softener so I know its not clogged. On occasion there is a small amount of water in the front during fill cycle….I have taken it apart and checked for leaks and can’t figure it out
@@Hhhhhgggihgddyup I did the same. There was gunk blocking the suction mechanism and after cleaning it out, the water drained now. Thank God it was a simple fix!
My washer was throwing codes 26,37,38,39,89 and 92. Ran through test 14 and 24 and both passes. Cleared the codes and we'll see if they come back. Only problem I've had with it is it randomly shut off during a cycle one time. My washer is the exact same one in the video.
awesome info presented here and helped me to dig further into my problem. model gfw550ssn1ww. when using test mode #8 to see why softener not draining, water only pours from the upper holes in to detergent area not the softener compartment. all others work as should. hot/cold valve, bleach, pre wash etc. could this be a valve failure?
Great video When I test the fabric softener valve I see water coming from bleach side, testing bleach valve also water coming from bleach dispense side…is it just one valve or something isn’t wired correctly? Or dispense lines?
I love all your videos. Thanks so much for this great info. In looking to buy this model. I noticed some people are displaying videos of a brand new machine used for first or second time making whining noise when spinning.. is this a bearing issue? Or a shipping bolt that had not been removed? If it's bearing why is it failing out if box? Thanks in advance
I have a problem with error code 38 and it shows on the top left a lock symbol.. Does anyone know? I don't wanna take it apart maybe there a way to reset? And also when I turn it on the light goes off in like 5 seconds
First time getting it fixed Jan 2023 the motor wire was cut during manufacturing and was barely hanging on. They replaced it. Now it’s showing error codes 68,27,38 problem is it’s not spinning. During the technician visit it was spinning fine. Did a washer update one load was fine second load not spinning not even a little. Now I’m not sure if it’s the inverter that needs replaced or the mother board. Maybe a new motor?
It will wash but not drain. I have attached a shop vacuum to drain the hose in an attempt to clear everything in it. However, it still says the same thing. It will not drain once it reaches the drain cycle.
Thanks, Ben, for the excellent video. However, my washer won't go into the test mode. When I hold down the play button at about the 10 second mark you hear a click and a light flashes inside the tub and that's it. Do you have any idea what that means? Thank you for any and all help.
Try turning the unit on, press and hold the "start/pause" button, the navigate to the "self clean" option and then let go. Should put you in the diagnostic mode
So I saw on a comment on here about them turning off every ten seconds. And clicking.. and you saying they have control board issues.. I also saw a video of someones doing the exact same thing on reddit and they said they replaced the control board and it fixed it.. So I ordered the board and swapped them out and it does the same exact thing.. Im an HVAC Technician and instal control boards all the time.. is there something specific on these that you may have to do?
Fantastic video. By chance do you know a way to trigger a longer instant spin without all the foreplay (tumbling)? I understand how to trigger a quick 4-minute spin (test 14) and faster 2-minute spin (test 26) but wanted to just jump immediately to a full spin cycle without all the tumbling. The tumbling is driving me crazy.
When I get to 3:20 in the video, I hold down the start button from a blank screen and turn the knob, but the machine immediately cycles through the different wash modes; it doesn't do for me what it did for you. I've tried this after unplugging the machine for 30 seconds, 2 minutes, and 5 minutes I got my codes, but I can't troubleshoot or clear them. Ideas? Thank you.
Hold down the start button, rotate dial 180 degrees or a little past, let go of the start button, the lights should start flashing. You are in diagnostic mode.
How do you tell if your control panel is bad? I went though all the steps. And everything works but when doing on its self it will skip steps and turn off fast
I have had an issue with my unit 3 weeks ago that started right after a power outage. Had Technician scheduled to come and look at it. Got up the next morning after running several tests for the bigger part of the night and it worked like nothing had happened. I did say door on the display when I got up the next morning. Open and closed the door and the unit works fine until yesterday. Unit will sometimes fill with water, sometimes will not depending on the cleaning cycle selected. I am thinking a faulty main board, but I could be wrong. Also there was another power interruption yesterday just like the previous time. I don't understand why that would cause these issues. I plan to run some of these tests tomorrow afternoon before work to try and figure out what is causing the issue. Seems like it would be something with the door lock, but it locks every time and won't let me open it before the cycle starts. I am confused by this machine. I will probably never purchase another GE appliance after this. It replaced an 11 year old LG that still worked just had a leaking door gasket. Should have replaced the door gasket and kept the LG. Frustrating for sure. Thanks for the great video. Keep up the good work. Sorry for the long post. Just wondering if anyone has experienced this same issue and if the cause was determined. Machine is barely 2 years old. Ridiculous that it should need service already.
Thanks for this. My washer looks identical to yours, bought in 2020. My fabric softener dispenser isn’t draining during wash; after cleaning the tray and eliminating that, I ran the test modes for both the fabric softener and bleach dispenser and during both tests, the bleach dispenser nozzles are activated. Meaning my problem is that the washer is not activating the correct water outlet for the fabric softener dispenser. Verified by observation with the dispenser tray removed. Any suggestions? I’m going to check firm ware, but not hopeful.
@@ThePrintHouse yes there is from my understanding.; Only available to technicians with the GE SmartHQ / SmartHub system I believe. I am trying to see if I can buy one to rent out to people having this issue so they don't have a $300 service call fee for it.
@@bensappliancesandjunk It's crazy because this did not exist in the past. It is a new thing happening. GE should fix this immediately. Or at least if it does require a technician it should be free of charge. My girlfriend does all the laundry and told me it has been having issues recently and that it used to work well, so I dont know how many weeks / months it has been acting up.
Thanks for video we use this machine in boat and i have 26 error cod and washer not spinning so how can i use in the boat without oob. thank you very much.
Hi Ben! My husband and I have really appreciated your videos..Bestbuy geek squad has been a joke. We replaced the main board on this machine (gfw850spn2rs) ourselves with the upgraded oem part successfully after it was failing via door errors and cancelled cycles. However, the dial does not align with the light and more importantly, the bleach dispenser is now full of water after a cycle. Is there a way to correct this?
Same problem. Likely wrong personality number for program. If you did what i did and set it to 1. Likely you must try another until lights and bleach are fixed
Hey Ben! I have the same washer this model. I found the door lock switch was burnt at the coil. I ordered the new one after replacing it the washer tried to started but it fleshed (door🔒) then Door code on the display. I never heard the knock sound. Do you know what wrong with it? Thank you
I’m getting error code 3 now and doing the spin test, it does spin for less then 5 seconds each time then quits. Any video on how to check/test/replace the hall sensor? GE support has been worthless and they can’t even schedule a tech to come out to me. Literally at a loss… any help would be appreciated!
I’m having this same issue with the spin test. Spins for less than 5 seconds. All other tests were satisfactory. Did you ever find a solution? We’re you able to purchase/replace the “Hall Sensor”?
@@jrmeister101 I ended up fixing this issue myself actually since GE was no help at all and supposedly there are no techs available. It was the inverter which is located in the bottom of the washer. Bought one on eBay for $32, took apart the washer, swapped it out, put it back together and it started working perfectly again. If you want to try this I’ll send you the videos and instructions I used, just let me know.
Hey Ben, I get a loud screech noise when the cold water is activated and have started receiving incomplete wash cycles with soaked clothes. I've even started getting H20 supply text scrolling. Please help! GE ultra fresh washer only had 3 years.
Don't know why, but I can't get the error code display at all. I tried unplugging, turned on and off, etc. After holding down the start/pause button for 10 sec, the only thing I get is the interior light turning on and off once. Also due to draining from the front of the washer, I did clean out the lower filter, and still got drainage from the dispenser area. After removing the dispenser drawer, I saw a tide pod plastic casing covering the drainage hole. Wifey claims she must have been half asleep when she did that .
@@bensappliancesandjunk yes I did,, valves appear to be clean but I'm assuming one Is bad? it works sometimes and other time is get the error message. we have both hot and cold water both great pressure
I got the codes and ran tests 10 and 14. 14 did what it was supposed to do and shut off. 10 wouldn’t do anything after filling up with water. Not sure what to do any help is appreciated. It won’t go through any cycles.
Help. Same machine here. My softener container is not getting water. Using test code 8 to test softener valve , water comes out strong on the bleach port side only. Test code 23 bleach valve gives same results. All ports are clear. All valves show about 1000 ohms +/- All getting 120v as activated. Softener valve seems to be same as bleach valve? But only one valve gets power and fills on code 23. Both valves activate on 8. In no test position can I get water out of the softener ports. Thanks!
@@dominikslomba Yes, it was one of the 5 water valves. It electrically read good but still wasn't opening. I replaced the valves. Problem solved. The detergent/softener blue tray assembly would likely never be a problem, there's nothing really in it to fail, it just steers the water flow.
I reached out to you on your tik tok after trying this and I am having so much confusion because although we have the same washer mine was a 2020 model but during the test stage it was different from what you did.
@bensappliancesandjunk I have a question my washer which is 3 years old it's a GE Front loader it looks identical to the one in the video but it will fill about a few cups of water then go to wash and then end all in about five minutes.
I bought the machine that you showing my is from 2022 before the year went bad I had two technician checking my washing machine and it came out it have factory problem .I called the company and GE did not help me at all. According to the knowledge I have they said they supposed to replace it and they use excuses excuses not to help me.
Hi Ben , thank you for the video. My washer stuck on the washer mode than drained with the humming noise and than system canceled the operation itself. I pulled the error code 18 and ran the test 12 . It seems the water drained just fine. Please help
I can't seem to put my washer into service mode. I've tried pyshing the start button and rotating the knob 180⁰. No flashing lights appear, just normal cycle
8 months with this unit and already seems to have a drive motor/inverter issue. Wont even start a cycle throwing codes 46,92 as well as 38,39,26. Not impressed. Should have went with my gut and got a Speed queen or Maytag commercial washer but the wife wanted a good looking washer with all the bells and whistles 🤦♂ Great video though.
I had the #3 code, base on the checks here it ran only 5 seconds so I ordered the accelerometer. I get the accelerometer and it runs 6 seconds now but not 15 and gives the same code. Brand new sensor. I left for work for two month and come back to it broken so idk how this happened or how to fix it now unless I buy another board
@@bensappliancesandjunk yes for about 5 seconds. with new codes based on list of remedies. it doesn't reference the inverter being a problem. do you know why its this inverter? is it something on the board replaceable or do i need a whole board. thanks
Thanks Ben. I am in the process of selecting which brand appliances to buy for my new home. Wondering which brand or brands you would recommend in terms of least problems and/or easier to do a diy repair. I live in Canada.
I assume you got appliances and we'd love to hear what you got and how you like them. If anyone else is wondering, pretty much every brand seems to be content with one or more completely unfit-for-purpose appliances... GE's front loaders are pretty awesome, but their top loaders have gearboxes made of chalk and their dishwashers seem to love to melt the wheels off the lower trolley. Frigidaire makes a decent range but couldn't figure out how to reliably make ice in the middle of antarctica and their dishwashers are straight up e-waste. Samsung makes really pretty appliances but they're kinda a gamble on reliability. Bosch is about the only mainstream brand that seems to actually care what they sell, but they also kinda gouge on their fridges for example, which are made by midea IIRC, although Bosch dishwashers are so legendary you should probably get one regardless of what every other appliance is in your house. LG is about the only brand that's reasonably priced, perform well (especially their laundry - LG front loaders are about as legendary as Bosch's dishwashers) and *fairly* reliable - although they've had their share of issues with the linear compressor fridges, they seem to be pretty good these days.
Excellent video! I have the same issues as many wit the spin process shutting down within 5 seconds. I replaced the accelerometer which had no effect (despite it being indicated during trouble shooting). Now I am wondering if I should gamble on replacing the inverter or the main board. Apparently, the inverter is no longer made, so the pricing is comparable ($125 for either part). Suggestions as to which part maybe faulty? (Codes: 3, 9, 19, 26, 38, 46, 89)
Yes I did, by replacing the main circuit board (motor driver), don’t bother with the accelerometer as I did. By and by, I had a discussion with the GE repairman who mentioned this is a known issue and he carries 2 spare boards on his truck.
My washer is unresponsive. Light on in the tub but no led no sounds on when buttons are pushed. Any thoughts? Turned off brake for 30 minutes when turned back on the light is on in the tub and it sounds like a pump is running. Nothing on the control panel. Tia for any help.
Hi Ben, this is SO helpful!! Thank you. I am measuring constant 30.2v at the drain motor plug. Running the test for the drain pump does not change this voltage. Is this a control board issue?
Hi! I know your post is a month old but I had the same thing. I was showing 40v. I traced the schematics to the plug on the main board and the little relay under it was burned up. Waiting on my replacement board.
