GE refrigerator not cooling? Check these 5 things first!

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Is your GE refrigerator not cooling properly? We know how frustrating it can be to deal with a malfunctioning fridge, but don't worry, we're here to help. In this video, we'll walk you through the top 5 things you should check before calling a technician, so you can potentially fix the problem yourself.
We'll guide you step-by-step through each component, from the evaporator fan motors to the temperature sensor thermistor, and explain what to look for. By the end of this video, you'll have a good understanding of what could be causing your GE refrigerator to stop cooling and be equipped with the knowledge to fix it yourself or explain the issue to a technician.
So don't let a faulty fridge ruin your day. Grab your tools and let's get started on troubleshooting your GE refrigerator.
Part testing videos:
Test temperature sensor ( • How to Test a GE Refri... )
Test start relay ( • How to test refrigerat... )
Test defrost heater ( • How To Test A Defrost ... )
Test defrost thermostat ( • Defrost Thermostats 10... )
The parts shown in this video with links to full videos:
- Fresh Food Evaporator Fan Motor ( • How to replace Fresh F... )
- Freezer Evaporator Fan Motor ( • How to replace Freezer... )
- Compressor Start Relay ( • How to replace Compres... )
- Freezer Defrost Heater ( • How to replace Freezer... )
- Fresh Food Defrost Heater ( • The ultimate guide to ... )
- Main Control Board ( • How to replace Main Co... )
- Temperature Sensor (Defrost Sensor) ( • GE Fridge Not Cooling?... )
- Condenser Fan Motor ( • The ultimate guide to ... )
- Fresh Food Defrost Thermostat ( • How to replace Fresh F... )
- Freezer Defrost Thermostat ( • How to replace Freezer... )
The refrigerator shown in this video is model GFE28GYNBFS, but the testing instructions apply to many different part numbers and models of GE refrigerators.
Table of Contents:
0:00 - Intro
0:11 - Evaporator Fan Motors
1:16 - Compressor Start Relay
1:42 - Automatic defrost components
2:41 - Condenser Fan Motor
3:15 - Temperature Sensor Thermistor
3:43 - Where to buy parts
3:55 - Outro
Appliances break, but repair & maintenance doesn't need to be difficult. Find the right part for your job at partsdr.com/
We sell new OEM appliance parts for Whirlpool, Maytag, Kenmore, Amana, Estate, Roper, Frigidaire, Electrolux, Tappan, Westinghouse, Kitchen Aid, Jenn Air, Bosch, LG, Samsung, and more.
If you found this video helpful, please click the thumbs up button and leave us a comment below.
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#PartsDr #MakeAppliancesGreatAgain #GE

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4 авг 2024

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Комментарии : 87

@patrickdgarez86 9 месяцев назад

What a great video and such a smart marketing play because it solidifies where I am going to buy the parts needed. Thank you!

@PartsDr 9 месяцев назад

Very welcome!

@GrizzleGear 8 месяцев назад

Our tenants refrigerator is on the fritz. Freezer is not freezing, refrigerator is around 45. On older fridges, it would always just be an evaporator fan, or a cheapo little defrost control timer. Now they have replaced that cheapo defrost control timer, with a thermostat, multiple themistors, and a bunch of other crap that just adds to the troubleshooting process. I'm all in favor of keeping things as simple as possible.

@harrygainey 11 месяцев назад

This guy is chill, makes sense 😂

@AlexGarcia-gb8cs 2 месяца назад

Excellent video

@PartsDr 2 месяца назад

Thanks! Did you find the problem of your refrigerator not cooling?

@forsakenlife4873 Год назад

Great information. Thanks for sharing. It's just too bad most modern appliances are made with such cheap crappy parts. They want them to break down quickly so they can be replaced.

@PartsDr Год назад

Glad we could help!

@JohnDoe-hu4ph Месяц назад

@@PartsDrcan i lay the fridge on it's back and remove the bottom to get to the coil better?

@PartsDr Месяц назад

@@JohnDoe-hu4ph Yes, just make sure the leave the refrigerator unplugged while doing so and leave the refrigerator upright overnight before plugging it back in.

@JohnDoe-hu4ph Месяц назад

@@PartsDr thanks for the reply! Your vids are extremely helpful! Keep up the great info!

@3sha214 9 месяцев назад

I have a GFSS6KKYESS which looks like model # GFSS6KKYSS not sure what the "E" is for. Anyway we got it used but the display doesn't who the temperature just showing the "e" for energy saver, speaker or sound, and a glass with cubes above the "crushed" option. When I unplug and plug in the power it shows -88 for a while then disappears. Just When I press the buttons Energy Saver, Adjust Freezer, Ice & Water on the left side it doesn't show anything. The same when I press the buttons on the right, "Alarm/Light, Adjust Refrigerator, Ice OFF/Lock". THerefore I cannot adjust the temp of the Fridge, I also tried holding the button for 3 seconds but it's still the same. FYI the water line is not connected. But this should not affect the display right?

@gibson7654 4 месяца назад

I have a GE Profile Arctica refrigerator. The freezer works fine but fridge is not cooling properly. There is no ice buildup on the fridge coil and all fans work fine in freezer and fridge. What could be the issue?

@richardbigelow 6 месяцев назад

Watched your video then fixed my fridge. Evap. Fan clogged with dust and frozen coil. Thank you

@PartsDr 6 месяцев назад

Nice job fixing it yourself!

@ahouston6481 11 месяцев назад

Your video was super helpful !!! But I still have a problem with my fridge getting to temp. My freezer is working fine, but fridge won’t get below 43. When I took it apart to check the 5 things, I found the coil in the fridge was frozen solid so I defrosted and put it back together. All inside fans appear to be working correctly, but I don’t have a volt meter to check the juice. Would a bad temp sensor keep my fridge from getting to temp? . Any other things I can check before having to say uncle?????

@PartsDr 11 месяцев назад

The ice and frost on the evaporator coil sounds like the issue. With all of the frost melted, allow 24 hours for it to cool back down to normal. You will also need to replace the bad defrost component(s) to keep it from happening again.

@ahouston6481 11 месяцев назад

It has been almost 36 hours and fridge won’t go below 43. But I can have ice cream 🍨 freezer working great. I will check out the other videos for other defrost components, but is there anything else that would keep it from getting to the 30’s ? I feel that there may be a second/separate issue because by all accounts it should be working now

@MA-lm1ql 7 месяцев назад

When testing for voltage on an EVAP fan motor, are you just looking for a voltage reading or is there a specific range and I'm going to assume the simple test method is to make sure it's plugged in make sure it's to the coldest setting and the door switches are engaged and put a multimeter on it? Now how often is dirty condenser coils on the back rear the cause of the issue and is that really going to make it to where it's not cooling or is that where it's not cooling completely? Thanks

@PartsDr 7 месяцев назад

Each refrigerator can have different voltage specifications for the fan motor. Some are AC voltage, some are DC voltage, and some are DC voltage with a varying frequency. Here is an example of how to test the voltage: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-x9fK0bN72MA.html It is not very common that dirty condenser coils cause the issue.

@brandenjones192 8 месяцев назад

My temp select zone stays ice cold. All my fans are working but it’s freezing under it and the rest of the fridge doesn’t get cold enough but my touch pad on the OUTSIDE of the fridge is frozen and won’t go into the temp settings can you please give me some insight on what that would be?

@ryancross8136 6 месяцев назад

Hey Parts Dr! You are great by the way! These videos are helpful. My issues is that my feeezer won’t freeze. The fan does work at low speeds but does not go any higher. If I unplugged and plug back in the fan goes on high for 15sec then goes back to low. I have a GE PVD28BYNFS 2020 model. I ran codes and it comes back with 003 thermistor. I replaced both the defroster and the one in the plastic panel. When I replaced the defrost thermistor it soundsed like it started to work, then it didn’t. Ummm.. my problem is that we are 300miles from the nearest repair facility. We are on ther resevstion out side of Page AZ. Any help or direction would be greatly appreciated

@PartsDr 6 месяцев назад

Does the evaporator coil have an even layer of frost across the coil?

@ryancross8136 6 месяцев назад

Thank you :) NO. Most of the frost accumulates in the top right section near the thermistor. The frost does not go all the way across.@@PartsDr

@PartsDr 6 месяцев назад

@@ryancross8136 That would indicate a sealed system or compressor problem. You will want to consult with a technician to see if it is worth repairing.

@ryancross8136 6 месяцев назад

@@PartsDrthat is exactly what I did. When I took it in, he immediately mentioned that the evaporator was repalced and it wasn’t done well. I bought it used and learned my lesson 😢. He will let me know Monday what he can do. He said something about they used a torch to install??? The Freon is the new Freon that is super flammable? Crazy. Thanks again bud. I’ll let you know the final outcome. I seriously may take a Ccommunitly College course after all this😂. I can help people on the Rez.

@AlvinHack 9 месяцев назад

What if one side is only frozen, not the whole thing? In the top fan area

@inesportunato2511 3 месяца назад

Hello!, I have a geps6fgkfss model, it works well but every few days the upper part of the freezer defrosts and freezes the vegetable drawer of the refrigerator. Upon checking I see that the evaporator fan stops and does not come back on, if I unplug it and plug it in, the fan starts and everything works normally again for another couple of days. By the way, awsomes videos!! Thxs!

@PartsDr 3 месяца назад

It sounds like you will probably need to replace that fan motor and maybe also the main control board that sends power to the motor.

@lorenzovonmatterhorn4756 14 дней назад

You earned a subscribe.

@PartsDr 13 дней назад

Thank you!

@mrmod123 5 месяцев назад

How about making a refrigerator that works?!!!! We’ve only had ours for 3.5 yrs and it’s already on the fritz… makes my blood boil!!!

@angel81620 6 месяцев назад

My GE fridge cannot stop working, and the lowest level of the fridge now is the freezer, Do you know what's wrong with it? Thanks.

@kimberlymetcalf5209 Месяц назад

We have 60 degrees in frig and 4 in freezer. We are about to check the parts you have discussed here. The compressor feels very hot to touch, is that normal. The freezer fan is still running with the door open.

@PartsDr Месяц назад

The compressor should be warm but not hot typically. Check to make sure the condenser fan motor like we show at 2:40 is working properly.

@AMAZ520 10 месяцев назад

Great video! I had a sheet of ice built under the deli drawer of the upper fresh food portion of my GE Twin Chill, like the one in this video. I let it thaw and cleaned the drains by putting hot water. I also replaced the fan on the fresh food, the freezer fan seemed fine. When I turn on fridge, the freezer fan kick on immediately but the fresh food one doesn't. Does it take sometime to kick on?

@PartsDr 10 месяцев назад

Yes, there could be a delay. Also, make sure the door switches are depressed.

@scottheld3014 Месяц назад

I had the same issue and cleaned the drain and replaced the fan in the fresh food as the old one was working intermittently. With the new fan I have the same result and upper shelves of the fridge only get to about 45 degrees and the fan only works when it wants to. Any suggestions?

@glennkrzeminski7539 11 месяцев назад

Will a heat gun ruin a thermistor, if that’s the correct name for the probe-like part?

@PartsDr 11 месяцев назад

Yes, a heat gun can ruin a thermistor if it gets too hot.

@daconpictures 11 месяцев назад

I have a GE GSS25QSW fridge that is some years old. A few years ago it started to make a whoo...whoo...whoo sound from the freezer section fan but it cooled OK. That sound sometimes lasted for a few hours. It looked like the cooling/freezing cycle was confused and didn't know to stop or start. About a week ago it stopped working, no ice making, but the fridge is still kind of cool inside. Any ideas please what to check? I am good with tools and electronics but I try to avoid changing parts that are good till I find the bad part. Thank you.

@PartsDr 11 месяцев назад

These refrigerators had a common issue where the freezer fan motor would make noise like you are describing. The speed of the motor would go up and down. To fix this issue, you need to replace the main control board and fan motor at the same time. We are not sure if your other problem is related or a separate issue.

@daconpictures 11 месяцев назад

Looks like I need to get a new fridge, which GE is a good model please?@@PartsDr

@PartsDr 11 месяцев назад

@@daconpictures They seem to all be pretty similar in quality.

@daconpictures 11 месяцев назад

@@PartsDr Thank you for your answers. One last question, is there a better brand compared to the other? Less headache, better construction, less complains?

@PartsDr 11 месяцев назад

@@daconpictures GE and Whirlpool are our two favorites currently. The quality of all refrigerators is not great anymore.

@bradleykolowski6548 6 месяцев назад

My evaporator fan motor had stopped in the fridge and the evaporator coils had frozen up. Took it apart, got it thawed out and the fan started back up. Not sure exactly what happened but we are back up and running for now!

@PartsDr 6 месяцев назад

Glad it is up and running now. It sounds like an automatic defrost problem. The video links below will help diagnose your problem: Test Temp Sensor - ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-SBfqozNgLYY.html Test Defrost Thermostat - ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-i4SNEgPoUMY.html Test Defrost Heater - ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-q7hysgipzpQ.html

@idanny76 Месяц назад

Registered at at your forum website and never received the email to complete the registration. I have model PFE28KBLLTS GE Profile Bottom Freezer. My wife notice the ice cream was melted but it was still cool. I removed the back cover and the coils by the compressor were dirty. I cleaned the whole area out, but neither the refrigerator or freezer are reaching their set temperature. The fans for the compressor, freezer, refrigerator and deli drawer are all working. I removed the cover inside the refrigerator to look at the coils and they were not frozen. Compressor comes on when plugged in and cooling fans comes on seconds later and stays on after compressor comes on. Would the thermistors be the problem here and if so, Which one? How long for the refrigerator to reach set temperature after coils are cleaned free of dust?

@PartsDr Месяц назад

We have approved your forum account so that you can post there.

@GianfrancoAlemanno 2 месяца назад

hi! I have a mod. RCE24KGBFNB G.E. fridge, the fresh food compartment doesn't go under 10°C, the ice maker and freezer works properly, but not the water dispenser. How many fans are inside my fridge? the one in the freezer works well, but the fresh food compartment seems not working, even if I hold the door button "closed". Thanks

@PartsDr 2 месяца назад

We are sorry, but we do not have information on this model since it is a non-USA model.

@user-nw7zi5fn2p 11 месяцев назад

HI I have called to Appliance guy out after watching your video. We replaced the Fan, didnt help, They replaced the mother board. The refrigerator wont get below 43-47 and the freezer will get to 0 and later in the day they switch. Freezer will be 43 refrigerator will be in the 20's or lower. What else can it be?

@PartsDr 10 месяцев назад

What is the model number of your refrigerator?

@user-nw7zi5fn2p 10 месяцев назад

GFE29HSDASS@@PartsDr

@johnclark5114 6 месяцев назад

GE pye22kynefs all four fan motors operating, compressor operating, both evaporators barely cool. thanks

@PartsDr 6 месяцев назад

We can't diagnose problems over a RU-vid comment, but you may have a compressor or sealed system problem.

@pingliu9962 3 месяца назад

Hi, my GE Monogram build in fridge compressor is running hot. What is the normal temperature when the compressor is running? Mine is around 160 degree

@PartsDr 3 месяца назад

On most refrigerators you can put your hand on the compressor and it will feel warm but it won't be hot enough that you can't hold your hand on it. Make sure the condenser fan motor is working properly to dissipate the heat.

@pingliu9962 2 месяца назад

@@PartsDr The freezer fan motor sometimes works and sometimes doesn't work (I pressed the switch on the door), and this cause my testing bowl of water sometimes freeze and sometimes melt. As I am typing in, this fan is not working, and the compressor is not hot to touch and I can hear the fridge is working. So what could be the reason? One tech said he can't test the power to the fan motor. But since the fan motor is working sporadically, it is getting power. So could it because the compressor need to be replaced? Also, over 10 years ago a tech left a piecing valve on the compressor and I was told it is not right. Also I am getting a tech to clean the coil in the back.

@PartsDr 2 месяца назад

@@pingliu9962 You should be able to test the voltage to the fan motor similar to the process shown here: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-x9fK0bN72MA.html

@jaym48 Месяц назад

Can one assume if the Compressor fan is operational then the Compressor /Start Relay is not at fault? I ask because I did validate the Bottom Fan (Freezer) is NOT running when I check per your instructions. I feel air blowing in the upper portion of the refrigerator. I did not, however, take the back off the inspect. I ask because I wanted to know if anything else may cause the Lower fan to not function. I also let the fridge sit for a few hours to confirm no ice build up was an issue. With that being said, I was going to get a new fan. I assume both the upper and lower are the same type? In the meantime, i will also try the multimeter check for voltage to the "bad" fan. Any recommendations would be appreciated. Your link below is fir my fan model, correct? WR60X25258 is the code on my current fan.

@PartsDr Месяц назад

The start relay can be bad even if the compressor fan is running. Learn how to test the start relay here: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-nx7l9kY2_bU.html All parts would need to be located using the model number from the tag on your refrigerator. The upper and lower evaporator fan motors are usually different part numbers.

@jaym48 Месяц назад

@@PartsDr The Compressor fan AND the Compressor runs but the Compressor motor only gets around 85F. The evaporator Fins do not get cooled and both interior Evaporator fans do function; the Freezer fan operates with the door open or close. (Note: Our earlier conversation stated the freezer (lower) evaporator fan never worked. I just pressed both Fridge AND Freezer control buttons to turn the COOLING to off. I then turned the COOLING back on and now the fan(s) all work but the Compressor / Compressor fan turns off . IF I unplug the unit and then turn it on the Compressor reactivate but now the lower freezer fan is dead. Question: If the Compressor is ON then the fins must get cooled, correct? I ask this only because IF the Thermistors are bad I would assume the Compressor would be told NOT to come on. Thus, it appears it may be the Compressor Gas is low????

@jaym48 Месяц назад

My clamp multimeter is reading 0.4 amps on the Compressor when my model calls for, I believe, 1.5 amps. Maybe the gas is too low to give enough work for the cooling effect? In the meantime, i will check the run start capacitor per your provided link. Thanks for responding and in such a timely fashion!!! P.S. At this time, i am assuming the thermistor(s) are ok.

@PartsDr Месяц назад

@@jaym48 Unfortunately, this problem is too complicated for us to be able to diagnose through RU-vid comments.

@jaym48 Месяц назад

@@PartsDr Understood. Your station is excellent and the attention to detail is to be commended!

@elainerussell924 11 месяцев назад

How do you know if you need a recharge ?

@PartsDr 11 месяцев назад

Refrigerator's typically don't get recharged with refrigerant. If there is a leak in the sealed system, the leak must be repaired by a professional and the refrigerator would be recharged at that time. To determine if there is a compressor or sealed system problem, it is best to inspect the frost pattern on the evaporator coils to see if they have an even frost pattern on the coils.

@7peacefrog 11 месяцев назад

What if I can hear the fridge/ freezer running, but the fan is not moving (in the freezer, there is only 1, a small 14 in refrigerator)? Fridge temp 55 and freezer 10 😞 Don't know what to try, I took out and extra food in freezer that were near fan and turned the knob to coolest?

@PartsDr 11 месяцев назад

Does the freezer fan run if you hold down the door switch?

@7peacefrog 11 месяцев назад

@@PartsDr No I tried pushing/ holding it 3 times and the a little longer, but still nothing (I had also seen this on a few other video's and thought I would try anything)

@PartsDr 11 месяцев назад

@@7peacefrog That usually indicates that the fan motor is bad. To verify, a voltage test would have to be done at the motor. If the motor is receiving power and not running, the motor is bad and needs to be replaced.

@MA-lm1ql 7 месяцев назад

How do you do a voltage test for the fans? Disconnect the connector keep the fridge plugged in make sure it's on coldest setting? What type of voltage are you looking for just any voltage?

@Coocoo4UTUBE 2 месяца назад

Thanks for this video, it is awesome. Unfortunately, I am still having issues. I have a GE pye22kynfs French door refrigerator with freezer at the bottom. The refrigerator temperature seems fine, but the freezer drifts between 14-22 degrees. It is set for -5. Basically, we inconsistently get ice (apparently the temp needs to be 15 for that to function) and our ice cream is all like soft serve. All 3 fans seem to be working ok (I have not opened the evaporator panel, but I can feel them kick on. pushing the "Close door" button also allows me to feel the feed for the icemaker turn on as well. The drain had a clog at the very bottom which I removed which gave us ice and a temp @14 for about 3 days - now we are back to no ice and 22 degrees. next guess? Thanks.

@PartsDr 2 месяца назад

Check to make sure the freezer evaporator fan motor is circulating the air properly and that the evaporator coil in the freezer is not full of ice/frost. If it is full of ice and frost, that would indicate a failure in the automatic defrost system.