Rather than apologize when a customer complains Try saying thank you. It will elevate you to a higher level. I’m sorry, is it admission of doing something wrong which is not always the case. “ Thank you for that suggestion, I can apply that to my next project“ It works great
Never apologize unless you've actually done something wrong. If you have done something wrong, then absolutely, be honest in all matters. But don't take on the burden of guilt or responsibility for something that should not be yours to bear.
Yne absolutely easiest and fastest way to have someone call you back is to text or leave a voicemail saying "Hi, it's (your handyman name). Give me a call. It's important." That's it. Do not add anymore words. If it's a voice mail, just say it in a casual tone. They will call back as soon as they can. This method can be used for pretty much every human on the planet.
Allen, I'm in the FB group and live on theEast coast. looking at your website and I don't see prices on their. Did you have them removed? If they increased your conversion rates and chased off the looky-loos, wasn't that a good thing? I know other trade services are moving more in the direction of online automatic quotes and bookings and it's working well for many. What are your thoughts and experience?
Had a client this last week that i fired. Was making accusations amd talking down to me like I was stupid. Smh i told him we was done, and he was still non stop for 2 days strait blowing up my phone with texts. Luckily I use google voice so just dropped his number into the spam folder. Ended up eating some of my cost over the past few weeks with this guy so I was done after he wanted so much more for no more pay.
Sounds good. However the majority of what you say to do to handle this is too little too late. Example, you won't know the client is a pis until after you get there and start the work. You suggest getting ahead of this. Not possible.
It is possible, as time goes on and you deal with more difficult clients you can start pinning certain characteristics and learn to set up boundaries to avoid these types of people! Keep on keeping on!
