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HATTON’S HOWLER at Chadwick Model Railway | 192. 

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How this slipped by Hattons Quality Control, heaven only knows!
It's a Howler at Chadwick Model Railway 192.
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25 май 2023

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Комментарии : 637   
@Teesbrough
@Teesbrough Год назад
Goodness me. £111! Hatton’s former Buying Manager, Dave Martin (who has an excellent O Gauge exhibition layout) is now Buying Manager at ‘Clark Rail works’ which is the secondhand section of Ellis Clark Trains. In their sponsored adverts on Jenny Kirk’s RU-vid videos I noted especially Dave’s comment ‘we don’t stock sub-standard trains; all our models are fully tested…’.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
The proof of the pudding is in the eating Will. I have a train on its way from Ellis Clark. Regards, Charlie
@JoshLikesFuzz
@JoshLikesFuzz Год назад
I bought a second hand model aircraft kit from Hattons a few months back. Wasn't cheap, but it was a rarer older kit and the website said it was all there. When I got it and opened the box it was empty with the exception of two wings and a bit of old sprue :(
@ChadwickModelRailway
@ChadwickModelRailway Год назад
A shocking revelation, Josh. Regards, Charlie.
@alanrobertson9790
@alanrobertson9790 Год назад
If I was Hattons I'd be embaressed. £111 for a loco in that condition. Its actually funny coincidence because I received a couple of e-mails from Hattons this week about their bargain sale. I looked through out of interest and thought no bargains there. A couple of days later this video comes out.
@scooby2142
@scooby2142 Год назад
Me too.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Very much buyer beware, gentleman. Regards, Charlie
@MartinStephenson-gy7pd
@MartinStephenson-gy7pd Год назад
You would have thought that Hattons would do an inspection first of all the " pre owned " products. It begs the question of how much did Hattons buy it for in the first place ? Great video Charlie.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I totally agree, Martin, this is a shocker. Regards, Charlie
@AlecDenholm
@AlecDenholm Год назад
This is in line with my Hattons experience. I ordered a number of pre-owned Hornby Pullman coaches, 35 quid each. No mention at all of any issues in the listing, so given the price I assumed they'd be good as new. One arrived separated from the chassis. This was abundantly clear without even opening the box, because the loose body rattled around in the box. Oh and a missing buffer. I can only assume no one even looked at anything other than the sticker on the end of the box before valuing it and putting it up for sale.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I think fundamentally Alec, they just can’t be bothered. Sad situation really. Regards, Charlie
@conistonoldman
@conistonoldman Год назад
A while back, Hattons offered for sale a Hornby Castle Class 4-6-0, with the following description: "pre-owned, wobbly inconsistent runner, gears slipping, missing front bogie, body loose on chassis, crew and real coal added, missing drawbar, poor box". So, in other words, a complete dog. It was being offered in a time-limited 30% off sale. For the princely sum of £91. I can only imagine that their warehouse is stacked high with unsold stock. Or that there are a lot of daft people out there.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
That is such a wicked price. Let’s hope it sits on the shelves for a very long time. Regards, Charlie
@nigelcryer5301
@nigelcryer5301 Год назад
As a teenager, I remember poring over Hattons' ads in the Railway Modeller - they were of particular interest as their ads had small sections devoted to trams and 009, both of which were a fascination. I lived around 20 miles from Liverpool so persuading my father to take me there was inevitable and their shop in Smithdown Road didn't disappoint. I believe they relocated to a different part of Smithdown Road at some stage but right up to their closure there, the shop never disappointed with cabinet after cabinet containing models, both new and secondhand. It was one of those places that made our hobby tick and a true family business. I was therefore somewhat excited to visit their new premises in Widnes when they relocated - if Smithdown Road was that good, then Widnes was going to be amazing. Sadly, it wasn't and it was just a retail counter and a few cabinets. It's obvious that their priorities now lie in mail order. I'm probably going to get lots of dislikes for what I'm about to say but Hattons is one of the biggest threats to this hobby. Granted, their mail order service is probably the best that there is and their prices are almost always amongst the lowest, if not the lowest. We can justify using mail order because there are no local model shops - that's certainly the case in the part of London where I live - but local model shops are closing because of mail order. It's a chicken and egg situation but give me a well stocked shop any day even if the prices are a little higher. Model shops have the potential to inspire and keep the hobby going and maybe even growing. Sadly, your experience with this model just gives me another reason to avoid Hattons like the proverbial plague, not that I really needed any more excuses! Oh, and as a post script, I couldn't believe the price that Hattons were charging for a locomotive they freely admitted was a non-runner; if that's not an indication of where their priorities lie these days, I don't know what is!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Many thanks for such an interesting and honest comment Nigel. Buyer beware! Regards, Charlie
@PhilipBallGarry
@PhilipBallGarry Год назад
Hornby's decision to make TT120 available only by direct mail order puts both the scale itself and the independent retailer at a disadvantage straight away. My local model shop was very excited about the "new" scale and ready to invest significant space for stocking it. To be snubbed in this way certainly damaged their relationship with Hornby. They've said that if Hornby reverse the decision and give model shops access to TT120 they're not interested any more.
@stevetrossell4255
@stevetrossell4255 Год назад
On a positive note, I have made several purchases of ‘pre-owned’ locos from Clark Railworks and been very satisfied. I believe their items are closely examined, tested and accurately described before going on sale.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Steve, I have one on the way so fingers crossed. Regards Charlie
@NathanielKempson
@NathanielKempson Год назад
Me too! Snapped up myself a C Class in SECR green a few months ago, gorgeous little thing! Runs like a dream. Clarks Railworks prices are also second to none and for the most part VERY sensible. Well reccomended.
@MrDavil43
@MrDavil43 Год назад
That's my experience too. I have no qualms about buying from that company.
@AllSortsOfStuff58
@AllSortsOfStuff58 Год назад
I've bought a few things from Clark Railworks. They're not that far from where I live so I've been to their premises too. I'm very happy with my purchases so far...
@stephendavies6949
@stephendavies6949 Год назад
Yes Clark seemed to have got it right
@davidbutton3500
@davidbutton3500 Год назад
Wow! 111 pounds for a non-running loco? IMO, that's criminal.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I couldn’t agree more David, it’s wicked. Regards, Charlie
@platformten5958
@platformten5958 Год назад
Hi David. Don't you mean £174.49p ? Paul.
@darkfrag83
@darkfrag83 Год назад
​@@platformten5958 for a brand new one. This one appears to have been purchased from Hattons' pre-owned section.
@platformten5958
@platformten5958 Год назад
@@darkfrag83 Hi Matt. You might be right. Maybe I missed something there. Paul. 👍
@paulhargreaves1497
@paulhargreaves1497 Год назад
​@@ChadwickModelRailway I find Hattons used prices all over the place ....non runners it seems are almost always nearly the same price as runners! Certainly not worth the risk! If they were really cheap ...take the risk, and if no luck fixing, just have them parked at the depot.
@chrisjubb-hearnborough
@chrisjubb-hearnborough Год назад
Similar experience from Hattons although slightly different. Was checking their bargains section and they had a RHTT listed as brand new for a bargain of £99. Snapped it up in an instant. What I received was half of the RHTT that was damaged. Turns out that it was a damaged return that Hattons had relisted as new. Got a full refund inc price of me sending it back to them
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes Chris, but it doesn’t make up for the hassle does it. Regards, Charlie
@chrisjubb-hearnborough
@chrisjubb-hearnborough Год назад
@Chadwick Model Railway no it doesnt Charlie and the disappointment of thinking g you've got an absolute bargain only to receive half of the model that was damaged!
@LittleWicketRailway
@LittleWicketRailway Год назад
Hattons sold me a "DDC Ready" Warship recently which was DC/analogue. There was confusion around when the model was updated by Bachmann and to be fair they updated their database very quickly. They also sold me a DCC fitted model, but it wasn't clear from the photos that the previous owner had removed, and disposed of, all the cab detail (firebox etc.) in order to make room for that decoder. Fortunately Bachmann have a brilliant spares website so it was all easy enough to replace. I like Hattons, but for the prices they sell their second-hand models for, I would like them to test and lightly service them before passing them on along with more accurate descriptions. Excellent boxes though 😜
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Excellent point Rob. I’m glad you’re with me on this one, regards, Charlie
@Beatlefan67
@Beatlefan67 Год назад
We were at the Bristol show and bought a beautiful J94 (very posh box, sorry I can't recall the maker, but it was not Hornby or Bachmann) The vendor had a huge stand and he said it works fine, all tested etc. My Grandson took it home and soon rang as he was more than a bit annoyed, as being a DC loco, it went backward when the rest of his locos went forwards, and vice-versa. We took the smokebox door off and there was the answer. Someone had removed the chip (fair enough) but put the blanking thingy in the wrong way around. Okay; sorted. The following week I bought a beautiful as-new Dean Goods from a bloke who'd shut his shop. We got it home and immediately tried it on my layout. Nothing! The label was on the front with the chap's number, so I rang and left a message. He was so distressed about it he insisted on driving to my house and giving me my money back! Thank you John Roberts of Turleigh Models! Top man. So the lesson here is really 'Test and Try, Before You Buy' (- and thanks to Savoy Brown for the old rock song!)
@ChadwickModelRailway
@ChadwickModelRailway Год назад
An excellent comments, John. I do know John Roberts, I will vouch for his honesty, he really is one of the best. Regards, Charlie
@yamaoutboard
@yamaoutboard Год назад
I was going to say Charlie I have a spare pcb board here for it but glad your sending it back
@ChadwickModelRailway
@ChadwickModelRailway Год назад
You’re most kind mate. However, I think Hattons need to investigate the problem. Regards, Charlie
@yamaoutboard
@yamaoutboard Год назад
No worries Charlie hope you are well
@PaulSmith-pl7fo
@PaulSmith-pl7fo Год назад
Hi Charlie. I believe a variant on "pre-owned" is "pre-loved" (LOL)!!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Sounds better than unloved! Regards Charlie
@anthonydevlin1956
@anthonydevlin1956 Год назад
Hi Charlie, What an amazing thing Tim did to help us all learn together. You can see how much we love your channel. Such a disappointing outcome. Being in Australia it is very hard to get British stock and takes a long time to get here (let alone return. I would have been devastated to have received this. As a beginner, the current climate and the expense of new stock, we rely on building our fleet on pre-owned items to learn together. This is why your channel is so important to us beginners; you are always considerate of cost. However, being stung like this is enough to give up the hobby for us beginners . Thanks for having the courage to share this, and hopefully retailers will take note. Thank you for all you do for the modelling community. Blessings Anthony
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Anthony, for such a heartwarming comment. Regards, Charlie
@DarkLord8888
@DarkLord8888 Год назад
Well, that took an unexpected twist... No circuitry would certainly make it a "non-runner" You raise good points here, be very careful what you buy
@martyn6792
@martyn6792 Год назад
Same for me
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks gentlemen, quality assurance really isn’t good enough. Regards, Charlie
@AllensTrains
@AllensTrains Год назад
I have heard this kind of story before. I think the probability is that the loco had belonged to a child and his Dad could not repair it! You can get lucky buying second hand. I just got two Hornby ex-LSWR Southern coaches for £40 When they arrived, a compressor had fallen off. I glued it back into place. When I looked inside, there were passengers fitted, and a rear lamp. I took the coaches apart, and low and behold they had Train Tech lights, worth £20 each fitted! The batteries were dead. I put in new batteries, and the lights worked! Thanks for uploading.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks for the comment Allen. Much appreciated. Regards, Charlie
@acftus
@acftus Год назад
An eye opener Charlie. Pretty slapdash on Hatton's part. Pretty sure they will up their game now!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
One would like to think so Kevin. Regards, Charlie.
@andrewfurniss8944
@andrewfurniss8944 Год назад
Non runner, sold as seen. To be fair, the purchaser should have scrutinised it as much as possible. Sold as seen is exactly that.
@stephendavies6949
@stephendavies6949 Год назад
Hi Charlie, First, you were so right not to give out your home address. Whilst the vast majority of your loyal followers will be good, honest, gentle model railways fans, there will always be one who isn't. Also, I'm pleased that the incident didn't put you off sharing your exploits and knowledge with us in your wonderfully entertaining, personable and skillful way. Great to see you marking Hattons card. As we all know, there is lots of junk out there for sale, peddled at sky high prices, which is why we need to buy with confidence from trusted brands such as Hattons. I hope they will learn from your intervention and ensure they only sell quality items to modellers. PS - Clark Railworks seem to have got it right: you pay a little bit more, but have the reassurance that every model has been tested, comes with a warranty, and is described accurately prior to being offered for sale.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes Stephen, indeed, we do need to buy with care. Regards, Charlie
@brucewoods9377
@brucewoods9377 Год назад
I obtained (here in Australia) a “pre-owned” Lima class 55 “Deltic, I think) non runner. It was missing buffers, the chassis was glued to the body shell and it was a non runner. The chassis is knackered because some one (the previous owner) broke the motorised bogie out of the chassis without referring to the instructions. They had also attacked the motor wit a 4” bolt (aka soldering iron) and destroyed the brush housings. Item now relegated to my junk pile as it costs too much to obtain replacement chassis etc from the U K.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks for sharing your shocking tale Bruce. Regards, Charlie.
@gblount642
@gblount642 Год назад
Just point to note, the Trade Descriptions Act 1968 was replaced at least 15 years ago. The statement, “Sold as seen “ is also illegal for an online transaction as the buyer cannot physically inspect the item. Hatton have been ignoring Consumer Protection legislation for years!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Wow, what a great revelation.GB. Regards Charlie
@johnwebster2525
@johnwebster2525 Год назад
I bought a brand new hornby oo stanier pacific a few years ago. The valve gear was faulty. Hattons refused to take it back! They stated it has to go back to Hornby. I stated no - it has to come back to you as the retailer and a full refund! They again refused as they don’t carry out repairs ! I complained bitterly and after many emails I got a refund, FROM THAT DAY I HAVE NEVER BOUGHT ANYTHING FROM HATTONS ! I WOULD NOT TOUCH THEM WITH A BARGE POLE! All they are interested in are sales. Their customer service is awful. I now support my local model shop. John
@ChadwickModelRailway
@ChadwickModelRailway Год назад
An excellent routine, John, regards, Charlie
@TwoRailfans
@TwoRailfans Год назад
New subscriber. You are not alone on the "less." lol A lot of the fun sometimes though is getting things up and running.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I’m so pleased that you found it useful TR. Regards Charlie
@davidberlanny3308
@davidberlanny3308 Год назад
Hi Charlie, Nice gesture from Tim shame you couldn't get a good repair video out of it but at least he will get his money back. Have a great weekend!!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks David, it’s a case of buyer beware ! Regards, Charlie
@adrianolsen-woodhamwoodtur4980
@adrianolsen-woodhamwoodtur4980 Год назад
I’m completely shocked that a loco in that state cost Tim £111.00. !! Not withstanding their refund offer, very poor form by Hattons
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I couldn’t agree more Adrian. Hopefully they’ll learn from this one. Regards, Charlie
@andydavidson9440
@andydavidson9440 Год назад
A topic worth highlighting Charlie to raise awareness of the potential pitfalls. I expect your actions will sharpen the service Hattons and others provide as I am sure they value their reputation
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Andy, I do hope that some will take some notice. Regards Charlie
@odilemahot2011
@odilemahot2011 Год назад
Thanks Charlie, This is one that needs to stay with us all it shows the importance of using a trusted supplier.
@stevemawer848
@stevemawer848 Год назад
Trusted and competent supplier!" 🙂
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I’m with you on this one fellas. Regards, Charlie
@1701_FyldeFlyer
@1701_FyldeFlyer Год назад
Blimey! Have to say Ive bought a number of second hand locos from Hatton's and they've all been good and some like new. But, I stay away from the 'non runners' for obvious reasons. It also surprises me how much Hatton's charge for these 'non runners' and some absolute wrecks. They are frequently over £120. You'd have thought Hattons would at least have opened these non runners in the past, I bet they do from now on! Cheers Charlie!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes, hopefully I’ve put a flea in their ear. Regards, Charlie
@brianevans4200
@brianevans4200 6 месяцев назад
Hi Charlie. I am getting mixed up about which video I have seen. I didn't mean film, I meant your RU-vid item, but also on a couple of other vlogs on RU-vid. To me, they are all films! By the way, I like your vlogs on here (I wouldn't have a clue how to do them ) and you are a great modeller with good info to pass on.
@ChadwickModelRailway
@ChadwickModelRailway 6 месяцев назад
Thanks Brian, it’s great to have you onboard. Regards Charlie
@kriso1891
@kriso1891 Месяц назад
I have been lucky with my second hand (opps I mean preowned) purchases.
@ChadwickModelRailway
@ChadwickModelRailway Месяц назад
It can be a dicey game Kriso.
@gibbonsdp
@gibbonsdp Год назад
Hattons appear to run their pre-owned sales on the basis that it's cheaper to refund the occasional lemon than to inspect everything. So if you are buying non-runners it's a lucky dip; the problem is as likely to be trivial as it is terminal. So don't pay anything near full value for it (their pre-owned pricing can be very erratic) and don't expect them to have inspected it. But on the upside, they do accept returns on non-runners, whereas most other sellers do not.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I just believe that it’s a shocking situation. To describe the loco as a non-runner, and then the box as excellent seems to be a bizarre business strategy. Regards, Charlie
@timsully8958
@timsully8958 Год назад
Bloody hell Charlie! That is atrocious 😮 I would have expected better from Hattons, as I’m sure would most. They perhaps think it’s just their own version of eBay and are treating it as such, but they are wrong because it is the assumption of quality that means people buy from them in the first place. Just because it is ‘sold as seen’ doesn’t stop people believing that someone has surely checked the item, and they are exploiting that 😡 A real shame, since I suspect nothing of this nature would have occurred back in the days of the old store. It’s not malicious or deceitful, but there is a level of negligence which smacks of indifference. Well done for chasing them up mate 👍🍻🍀
@ChadwickModelRailway
@ChadwickModelRailway Год назад
What a brilliant comment Tim. I certainly could not have put it better myself. Regards, Charlie.
@ringmastermodels
@ringmastermodels Год назад
Noticing a few comments suggesting how much Hatton’s may have paid for this item in the first place. Reminds me of a story… Chances are, they paid VERY little. My local shop’s owner knew a man who had every single release of the old Bachmann class 25. Collected the lot, but fell on hard times and decided to move them on to Hatton’s. They gave him something ridiculous like 20 quid a pop. All mint, boxed and unused, DCC ready and all that jazz. He was distraught when he learnt that said local shop would’ve offered significantly more, easily sold at close to 100 each, on the basis on doubling the investment. He gave them away. Under no circumstances do I see it preferable to sell goods to these guys or buy said goods from them. Someone gets ripped off somewhere, whether that be the person who sold the item or bought it; their prices are awful on both ends!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thank you so much for such an intriguing comment. We would like a good deal, or even a fair deal. Not a deal that leaves bad taste in our mouths. Regards, Charlie
@asp383
@asp383 Год назад
For the price of "pre-owned" goods, I'm sure having someone spend a few minutes to open up the loco and have at least a visual check wouldn't dent their profit margins and being on various social media forums, this issue appears to be quite common with Hattons, which makes me very wary of buying used, unless I can test them out prior to handing over my money. At least they accepted their description wasn't good enough and are refunding Tim.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes, we sing from the same song sheet on this one mate. Regards, Charlie
@paulhargreaves1497
@paulhargreaves1497 Год назад
They take several pictures, so they're taken out of the packaging....
@markvickery4032
@markvickery4032 Год назад
How bad is that, I get emails from hattons all the while with pre owned items, I use tennents trains for all my gear I have purchased 2 second hand train's from them both been excellent value for money all tried and tested before resale Pete and Bob who run the shop fantastic full of knowledge and honest as the days long.👍👍
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Mark, that’s very reassuring that you have found a good honest trader. Regards, Charlie
@michaelimpey1407
@michaelimpey1407 Год назад
Charlie, you are right, it is a howler. I am glad Tim got a refund. But there is an old saying: "buyer beware". Yes we have consumer protection laws, but Hattons were taken for a ride as well. I think buying "pre-owned" can save some money, but can also cost you more.Great eye-opener video, than you, as usual for sharing. Cheers, and stay safe, Michael
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Michael, I’m so pleased that you found it interesting mate. Regards, Charlie
@NathanielKempson
@NathanielKempson Год назад
Hattons taken for.....a ride? What.......do they not posses the ability to double check?........Rule number 3: Never beleive what you are told always double check. This is ALL on Hattons here, the only people taken for a ride was Tim who bought it.
@michaelimpey1407
@michaelimpey1407 Год назад
@@NathanielKempson sorry, I have never dealt with Hattons, as I live in Australia. If you say Hattons are not a good business to deal with, I will take your word. Cheers, and stay safe.
@leestoddart7014
@leestoddart7014 Год назад
That's disappointing! I'm glad to hear that Hattons have accepted responsibility and are going to refund Tim. The "Sold as seen" defence wouldn't work when buying stuff on line.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I think it was rather shameful Lee. However, Tim has now received his refund. He has a future plan to send me something else as a challenge! Regards, Charlie
@GDGRailway47712
@GDGRailway47712 Год назад
I suspect that if you went further, you'd find that 31 was actually suffering from Mazak rot. I think Hattons buy up collections, possibly from deceased modellers relatives who don't know the condition or history of all of them.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
You make a good point. GDG. However, surely they should describe it properly. Regards, Charlie
@GDGRailway47712
@GDGRailway47712 Год назад
@@ChadwickModelRailway Hi Charlie, my thought is they probably work on volume of sales, too much coming through to examine everything thoroughly, probably just sticking it on a DC track and seeing if it runs. I've heard of people getting non-runners where the only thing was DC running was turned off on the decoder. I suspect that if they get 10% of stuff returned, they just refund and the cost of that would be less than the cost of checking everything properly.
@christopherdavis5544
@christopherdavis5544 Год назад
I bought a supposedly new "Tornado" train set from Hattons a while back. On receipt there was a bogie missing from one of the coaches, and the power connector was broken. It obviously didn't arrive from Hornby like that, so either it was second hand being sold as new, or someone at Hattons had robbed it to fix another one. Very poor business practice.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
The trouble is, of course, all this leaves a bad taste in our mouths. Regards, Charlie
@alwhiteland6229
@alwhiteland6229 Год назад
Loco’s in this condition have their uses. Perfect candidate for a dummy loco to run as part of a double header… had it been priced around £50…
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes, Al, I can only agree. Regards, Charlie
@brianevans4200
@brianevans4200 6 месяцев назад
I have only ever bought from Hatton when they had a shop in Allerton. I had no problems but everything I bought was new and I got them to test them in the shop. On principle I would never buy second-hand, particularly as some of their prices were not much cheaper than new. Now we know they are closing the business down, the reasons mentioned on the film, and also comments on here, could be why they are closing the business. In recent years they have focussed much more on "previously owned" that they have become more of a second hand toy shop.
@ChadwickModelRailway
@ChadwickModelRailway 6 месяцев назад
Thanks Brian, which was the film that you referred to? Regards, Charlie
@ajgraham1983
@ajgraham1983 Год назад
I live in Texas and have spent around £6k at Hattons in the last year since I got back into the hobby, using the Trunk service. Almost all of that was on Used items. The vast majority was honestly represented but I have been stung and I have seen items that concerned me. I bought a used Hornby steam loco which Hattons advertised as a non-runner with an ESU sound decoder. When I received it I took it apart, and indeed there was an ESU sound decoder, but it had an obvious burn that had melted through the decoder insulation cover. So they were correct that it was a non-runner and had an ESU sound decoder, but failed to mention (or photograph while they had it disassembled) the damage they must have seen when they confirmed it had an ESU decoder. The other issues I see a lot with Hattons are they almost never confirm what brand decoder is fitted for DCC fitted models, which is especially important for models with sound decoders as they can range from £50 to 100+.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Alex, you make some excellent points. Regards Charlie
@SC68
@SC68 Год назад
HI Charlie, I think this happens far more than what we all think with pre-owned locos! I've had a few bad experiences with N Gauge locos purchased from another of the major retailers and had serious issues with their 'sold as seen' statements. I do honestly now question whether these locos are properly inspected or tested at all as some of the issues don't take long at all to find! I've actually had far better loco buying experiences from individual Ebay sellers than the major retailers who generally charge more anyway! I however must point out in the cases referred to I was fully refunded but it did tarnish my purchasing experience for locos that I had sought long and hard for. Thanks for the video Charlie! Cheers Gary
@ChadwickModelRailway
@ChadwickModelRailway Год назад
An excellent comment, Gary. Yes we are all vulnerable to Cowboys. Regards, Charlie
@harperlarry49
@harperlarry49 Год назад
Wow, that is an eye opener. Nice work Charlie.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Larry, I’m so pleased that you found it interesting. Regards Charlie
@andersholt4653
@andersholt4653 Год назад
Thank you Charlie for a very eye-opening video. Worth bearing in mind when shopping on the various auction sites. Greetings from Sweden 🇸🇪.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Anders, I’m so pleased that you found it interesting. Regards Charlie
@eamonncanfer8773
@eamonncanfer8773 Год назад
Hi Charlie, to be fair hattons did state that it was a non runner, sold as seen. Whilst this may not be as exploratory or investigative as your findings it is somewhat truthful. I can see that the motor was intact, would it have not been a fairly straightforward repair in sourcing a new PCB for around £20ish? Some soldering and fitment of the decoder would’ve turned this loco into a runner. This particular loco was subject to the unfortunate mazak rot which plagued earlier class 31 models, it looks like this particular one has escaped the plague and may of been worth saving. Many thanks for your video 👍🏻
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I understand your point of view Eamonn. However, it was clearly listed as DCC fitted which inflated its value . Clearly this was not the case. Regards, Charlie
@ghostontheline
@ghostontheline 7 месяцев назад
Hi Charlie, thanks for the video, apart for the problems with the loco that is a lot of money to pay for a Hornby Class 31. I have found that it is worth buying used items from sellers like Ray Heard at model railway exhibitions. You pay a very good price and always money back if there is a problem. Cheers Pete ( Ghosty)
@ChadwickModelRailway
@ChadwickModelRailway 7 месяцев назад
I’ve done exactly the same Pete. I bought a class 50, which wouldn’t run on DCC. Ray refunded the cash without question. Regards, Charlie
@MervynPartin
@MervynPartin Год назад
I am shocked by this. I have always thought Hatton's would have examined and tested it before sale (my son has actually bought items from them for my model railway). I am not a trader, but I have sold a fair number of items- models and machinery that I no longer needed. Every item was checked thoroughly before putting on eBay with as full a description as possible. I have only ever had one incident, where Parcelforce managed to defeat all the packaging to smash an item during delivery. I refunded the purchaser immediately. Commercial traders get repeat orders when there is customer satisfaction, but this sort of incident can do a lot of harm. I hope that Hatton's do the right thing here.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
An excellent comment, Mervyn. I just hope that this video encourages Hattons to pay more attention. Regards, Charlie
@Sandlingjunction
@Sandlingjunction Год назад
great Vid chum, an eye opener for sure. all the best as always, maybe a catchup sometime is in order, Paul
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes, I look forward to it Paul. Regards, Charlie
@peterjones7673
@peterjones7673 Год назад
Cracking video short Charlie great advice yet again, thanks.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Peter, I’m so pleased that you found it interesting. Regards Charlie
@bionicgeekgrrl
@bionicgeekgrrl 9 месяцев назад
Blimey! Fair play to Hatton though for immediately doing the right thing for you and tim. They have been defrauded and hopefully they have some way of recouping their losses here. I guess they could wire it to a decoder socket and offer it as running dc. Whether this extra time is worth it for them is another matter. Hopefully whoever has tricked them is on their list of bad customers never to deal with, though it does make me wonder if perhaps it could have been stolen and the sound chip ripped out to sell separately?
@ChadwickModelRailway
@ChadwickModelRailway 9 месяцев назад
Sadly BC, it should have been checked before they bought it. Regards Charlie
@rtalbot87
@rtalbot87 Год назад
Well done again Charlie. Hattons wouldn't know that their customer is a fraudster BUT, before selling the item they should know ! Clearly their evaluation / assessment procedure is woeful.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I can only agree R 87. Regards, Charlie
@philbartlett7898
@philbartlett7898 Год назад
Very good video Charlie, and something that clearly needs calling out Well done
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Phil, regards, Charlie
@mels1811
@mels1811 Год назад
Thank you for another Excellent video and info Charlie
@ChadwickModelRailway
@ChadwickModelRailway Год назад
You’re most welcome Mels. Regards Charlie
@Bainbridgetown
@Bainbridgetown Год назад
Hi Charlie thank you for this so far I have only had one decent purchase out of Hattons and that was there own A3 pacific for O gauge. I bought a 5MT as a non runner that ran but had all the detailing disassembled
@ChadwickModelRailway
@ChadwickModelRailway Год назад
We all live and learn Matthew. Regards, Charlie
@michaelmiller641
@michaelmiller641 Год назад
I think the real rogue here is the person who sold the loco to hattons knowing that he'd ripped the guts out of it, they need to pursue him!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Perhaps Michael, but it could be from a deceased estate. Regards, Charlie
@michaelmiller641
@michaelmiller641 Год назад
@@ChadwickModelRailway that's true, Charlie
@TheSanibel
@TheSanibel Год назад
Hatton have always been 100% in their dealing with me for over 30 years.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Reading the comments Rick, it only seems to be used locos. Regards Charlie
@ikonseesmrno7300
@ikonseesmrno7300 Год назад
Hopefully Hatton's tightens down on their "autopsies" before pawning off a dead loco again. Some learn from their mistakes, some don't. I wouldn't throw out an opportunity to buy from them because of a situation like that. There's going to be a few extra questions asked before purchase though. And thank you for the marvelous unboxing. That's the way it should be! Regards!!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Great comment mate, many thanks, regards, Charlie
@paulbottrill8391
@paulbottrill8391 Год назад
Wow that’s an eye opener, thanks to you Charlie we will all be more cautious when purchasing pre owned ( 2nd hand) models.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes Paul, getting shafted isn’t fun. Regards, Charlie
@johnodonoghue7381
@johnodonoghue7381 Год назад
Great video Chas , you certainly sorted that out
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks John, but we shouldn’t have to put up with this standard of service. Regards, Charlie
@richardkammerer2814
@richardkammerer2814 Год назад
Thanks, sir, for making this video. I’ll keep a sharp eye over here and make sure I’m as best protected against loss as possible.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Richard, it can be a struggle picking out, or avoiding the lemons! Regards, Charlie
@marklittlejohn1457
@marklittlejohn1457 Год назад
Bugger thankyou for the tips Charlie and video
@ChadwickModelRailway
@ChadwickModelRailway Год назад
You’re most welcome, Mark. Regards, Charlie.
@jeffjones6107
@jeffjones6107 Год назад
Interesting short video that Charlie 👍
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Jeff, I’m so pleased that you found it interesting. Regards Charlie
@williamgunning4184
@williamgunning4184 Год назад
Think before you sell your "cheaper" stuff to the big online retailers as the wheels, couplings etc. may be worth more to you than the price they are prepared to offer, you may need an old loco for spares at a later date, body swap etc. I have always found the best deal is to part exchange at your local model shop even if unboxed an "old" model may be worth more than you think. You might even make a profit on the deal.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks William, for such an excellent suggestion. Regards, Charlie
@rogerwolstenholme2710
@rogerwolstenholme2710 Год назад
Thank YOU Charlie.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
You’re very welcome, Roger. Regards, Charlie.
@marconeill9510
@marconeill9510 Год назад
This is shocking. Well done for sorting it out for the guy Charlie! Top lad! 👍
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Marc, you’re most kind. Regards Charlie
@Tinhat47
@Tinhat47 Год назад
I’ve bought lots from Hatton’s and luckily haven’t had any issues. The biggest description error I had was ordering a DCC-ready Bachmann Derby Lightweight that turned out to have DCC chips in the powered and unpowered car.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Matt, they certainly know how to shoot themselves. In the foot! Regards, Charlie
@ngaugefouroaksstreetstatio6932
@ngaugefouroaksstreetstatio6932 Год назад
Having such a vast channel as yours means you can help keep our suppliers comparatively honest and expose any weaknesses in their processes which helps us all. I expect there are times when these suppliers also get duped especially when buying a large selection and they do not possibly have the resources to check everything in a timely manner. However they have done the right thing by offering a full refund. Good video Charlie helps us all.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks four Oaks, that’s very kind of you to say so. Regards, Charlie
@tonyslight826
@tonyslight826 Год назад
They have no option but to give a refund
@user-mv6ve8pm7k
@user-mv6ve8pm7k 10 месяцев назад
Actually… yes, from the same retailer though not a loco but a pair of coaches that I bought second hand for my young son. Both BR crimson and cream - one a Hornby 6 axle Hawksworth Restaurant car, and sold as such, that when it arrived had only four axles… And the second an old Mainline composite coach that had wheels of different diameters fitted into each bogie - the leading wheels at each end a smaller diameter than the axles toward the centre. Again, not mentioned in the description. Someone needs to pay a bit more attention over there!
@ChadwickModelRailway
@ChadwickModelRailway 10 месяцев назад
I’ve been assured by their CEO that these oversights, should no longer be happening. Regards, Charlie
@engineerjim2018
@engineerjim2018 Год назад
Thanks Charlie for the timely warning. I was contemplating buying second hand but not now. I had always assumed, wrongly, that model shops at least checked they were runners.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes, I too was most surprised. Regards, Charlie
@paulnorval9646
@paulnorval9646 Год назад
A very inter project you started with Tim. I’m sure it wasn’t the outcome you originally expected. From my experience with Hatton’s I would have expected much more through checking of the Loco. Good experience for all to see what can happen with second hand (yes old term) items. Being in Australia it’s even more relevant as the distance and ability to speak with a person is impacted. Looking forward to your layout progress, cheers Paul
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Paul, hopefully you learn from our mistakes. Regards, Charlie
@trainmanbob
@trainmanbob Год назад
Oh dear!!! What a minefield. At the end of the day this would make me worried about buying from some shops. I have been very lucky with my purchases over many years and indeed have had some exceptional bargains. Oddly enough Charlie, only a couple of weeks ago I received from a well known shop a loco which when first run emitted a huge cloud of smoke. The vendor requested it be returned stating it ran fine when they tested it, where have we all heard that before? One of the brass contacts on the commutator had dislodged itself and wedged itself on the brush and jammed the motor. In the end I repaired it myself and it was still an excellent buy. However the price indicated something was amiss. Providing the vendor refunds the full amount I am happy. However, they never do as I have yet to find a vendor, including Amazon and Ebay, who refund postage on returned goods. I'll bet we all have heard or know of horror stories o this topic. Cheers, Bob
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes, Bob, we live in a buyer, beware world. Regards, Charlie
@dinmorejunctionmodelrailway
@dinmorejunctionmodelrailway Год назад
Snap. I purchased a Heljan Class 33 from Hatton's with no issues only to find that the fuel tank 4 clips were broken, leaving the fuel tank loose. This couldn't have happened in transit to me as only 2 of the clips were in the box. Given that I've wanted this model for a while, I felt I had no other choice in accepting a small refund. This will affect where I choose to spend my money in the future. Another unhappy Hatton's customer.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Dinmore Junction, for sharing your pain. Regards, Charlie
@dinmorejunctionmodelrailway
@dinmorejunctionmodelrailway Год назад
@Chadwick Model Railway More excellent work, Charlie. I do enjoy quality RU-vid videos.
@roystudds1944
@roystudds1944 Год назад
Wow Charlie. I’ve never bought anything from Hatton’s but believed them to be a reliable retailer. Don’t think I’ll be able to give them my business now. Thanks for sharing. Roy.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I think it’s the secondhand stuff that you need to be wary of Roy. Regards, Charlie
@RabidWombatz
@RabidWombatz Год назад
I’ve bought a lot of track items from Hattons and found them to be great; international shipping to Oz, N scale. I don’t really buy 2nd Hans from anywhere (except rolling stock, MT).
@user-tk4gm9fz8y
@user-tk4gm9fz8y Год назад
Hi Charlie! Greetings from Victoria, Australia. I never fail to learn from your videos. Thank you. Regards 192 - I had wondered myself how much attention to "Pre Owner merchandise" a company, such as Hatton's, was required to pay. Apparently "Buyer Beware" has been overturned in Britain by Legislation. I very much appreciate your efforts and advice.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Trevor, I’m so pleased that you found it interesting. Sold as seen, what a joke. Regards, Charlie
@kenshores9900
@kenshores9900 Год назад
Charlie: Another great video. Shows that the buyer needs to be aware.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes, Ken, prewarned is pre-armed. Regards, Charlie
@kenshores9900
@kenshores9900 Год назад
@@ChadwickModelRailway Right oh.
@paulturnbull5861
@paulturnbull5861 Год назад
Brilliant video i will be very careful what i but even from the main players .... thanks Charlie
@ChadwickModelRailway
@ChadwickModelRailway Год назад
You’re most welcome, Paul. Regards, Charlie.
@user-mh9cu1tj8i
@user-mh9cu1tj8i Год назад
Love the 31’s such a pleasure bashing one at the SVR last weekend
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes, they are such a marvellous locomotive. Regards, Charlie
@petercoumans5195
@petercoumans5195 Год назад
Hi Charlie, thanks for this video. I Will remember this one before ordering second hand locos anywhere. Until now I was lucky with buying second hand ones. But this loco was real crap and the price extreem high.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Peter, I couldn’t agree more. Regards, Charlie
@graham33freeland59
@graham33freeland59 Год назад
I wonder if you didn't have a RU-vid channel Charlie that Hattons would have taken it back with a full refund. I must admit I've never had any problems with Hattons and hopefully that continues..btw excellent video..
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I’m pretty sure they would’ve offered a refund to anyone Graham. Admitting their error was almost instant. Regards, Charlie.
@Gscalenut
@Gscalenut Год назад
Hattons rely on the description provided by the seller and if the box is in good or better condition the item is never removed from the packaging. If the seller tells porkies then the store does not verify actual condition of the model. I have had not only motors missing but also decoders when an item has been described as a non-runner. Then again I have received much more than I paid for in many instances with non-runners actually with no fault and one even fitted with an ESU sound decoder which the store did not know about. The new listing regime at Hattons is dictated primarily by the actual box condition and not the model inside.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Now that is a shocking revelation. Thanks for the info, regards, Charlie
@vernongardner1958
@vernongardner1958 Год назад
Hi Charlie, Hattons definitely need to up their game on pre-owned stock. I wanted a 00 Clan Line locomotive and apart from Hornby's latest gold-plated model there had been little of interest in the secondhand market until I saw Hattons had a few available 4 months ago. Some were advertised with damage but 2 were advertised as 'Pristine' and 'good box'!! Nothing about whether they run or not but there is a refund policy to fall back on if they don't. So I purchased one. On opening it, I found the smoke deflector had broken off - possibly in transit - otherwise it looked alright. But, being broken, it wasn't pristine and I'd paid £110 for 'Pristine'. I asked for it to be exchanged for the other pristine model, but they said they couldn't reserve that for me, and if I wanted to be sure of getting it, I had to buy that as well and wait for the refund from the first. As I had a bit of time in which to send the first one back I decided to hold onto it, in case the second one wasn't as advertised. As it turned out it wasn't. It looked okay in the box but when I took it out the faux brass piping was in tatters!!!! It was shocking!! I immediately sent that back to Hattons and got a refund. The first one I decided to keep and repair but as it hadn't arrived in pristine condition I negotiated a £10 refund. Not great but better than nothing. Bottom line is that I do now have a Clan Line which runs nicely. One positive point to note, I did find that Hattons understand Customer service when dealing with issues like this and were very pleasant and easy to deal with. It's just a shame they don't put the same attention into checking and presenting their pre-owned models. Best regards, Vernon
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Vernon for your experiences. It seems ridiculous that they are prepared to put things right, rather than checking that they’re right in the first place. Regards, Charlie
@jdenm8
@jdenm8 Год назад
Something I got from Hattons that worked out in my favour: a Lima Class 40, 40126- the one unfortunately involved in The Great Train Robbery. Was listed by Hattons as "Body loose from chassis - Buffer and coupling hook missing - Replacement box" at a sizeable discount compared to the other Lima Class 40s listed at the same time. I think it was like 10 pounds cheaper. Don't care about the box (or the buffer really) and I have replacement coupling hooks. Bought it because I had an inkling I knew why the body was loose. Some weeks later, it arrived here in Australia. I immediately tested my hypothesis. I flipped the body around and put it down on the chassis. It immediately snapped firmly and correctly into place. Lima's comprehensive glazing and large motors mean that a hole has to be cut into the glazing so the motor fits, so the body only fits one way. Whoever sold it to Hattons or entered it into their system didn't try it the other way. As for duds from Hattons, I ordered a box set compromising coaches from a base and expansion set, an empty box for the base set, and a plastic case for the whole lot that came with the expansion set. It gets here to Australia, and it's just the empty box for the base set. No coaches, no plastic case. A couple emails back and forth from Hattons and they organised a refund for the box set and a partial refund on the shipping, which I wasn't expecting. Ended up working in my favour, I found a very similar set in Japan for half the price. In this case, the 'Sold as Seen' text gives away that this was something that had something seriously wrong with it. I tend to steer clear of those. I also see plenty of people here poo-pooing buying non-runners. Generally they're all that's available and sometimes at a considerable discount. I think I've bought over a dozen from Hattons and got every single one running again, generally with only a service.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I must confess J8, I think you have been rather fortunate. Regards, Charlie
@SuperRobertwillis
@SuperRobertwillis Год назад
short and sweet Charlie 😂❤
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I do my best, Bob. Regards, Charlie
@davidlidbury1244
@davidlidbury1244 Год назад
Hi Charlie thanks for taking time out to help Tim, a fellow model railway enthusiast. More so thank you for bringing very dodgy supplier behaviour to light. Its endemic of the way some companies are these day with their slap-dash attitude. Some good points from other subscribers about VAT! I hope Hatton's see your video and for one won't use them again. Take care, Charlie and see you in you next brilliant video.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks David, I’m so pleased that you enjoyed my revelations. Regards, Charlie
@jasonlee3247
@jasonlee3247 6 месяцев назад
Never mind Charlie, they won’t be doing that anymore 👍
@ChadwickModelRailway
@ChadwickModelRailway 6 месяцев назад
Thanks Jason, though I do feel for those that have lost their jobs. Regards, Charlie
@timfellows8334
@timfellows8334 Год назад
Have bought new from Hattons and always been very satisfied with the service, albeit not for a while. One wonders whether they might have checked it more thoroughly if they had known it was Charlie bound 😂 Thanks to Tim for initiating the challenge and I look forward to the next one
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Tim, they must “check run” used locos in the future. Regards Charlie
@user-bk6qo5mu2o
@user-bk6qo5mu2o Год назад
nice bonus video Charlie not long to wait for your next one .shame about the loco but not as described so had to be returned
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Jeffrey, so pleased that you found it interesting. Regards, Charlie
@publius1252
@publius1252 6 месяцев назад
Hattons have announced their closing for business. Probably more involved than this issue but if its emblematic of that business, I'm not that surprised.
@ChadwickModelRailway
@ChadwickModelRailway 6 месяцев назад
I believe that it’s been on the card for quite some time. However, they’re not just slamming the doors, they are doing it with some dignity. Regards, Charlie
@davidgray6835
@davidgray6835 Год назад
Another informative video Charlie. I bought some 2nd or 3rd hand locos that were about as much use as a chocolate fire guard lol. Now I only buy new that way I’ve definitely got a guarantee in case of anything going faulty.
@paulc9588
@paulc9588 Год назад
Same as me. Pre-owned locos are usually overpriced anyway and rarely worth the saving over buying new. OK for rolling stock and bits and bobs, but locos should be brand new.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I do understand your point of you gentlemen, however, some people, especially for youngsters, just can’t afford the new prices. Regards, Charlie
@antonionunes9525
@antonionunes9525 Год назад
Yes Charlie. And in the eBay ask always the seller about the conditions about non runners. Sometimes the seller have no idea because are not a train modeler. Sometimes it's a great deal and others a disgrace..... All the best Charlie.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thank you Antonio, for an excellent comment. Regards, Charlie
@johnmassey7687
@johnmassey7687 Год назад
Hi Charlie thanks for the video .As Im in Canada it difficult to get reasonable priced British rolling stock over here so most of us tend to support the pre owned market in the uk .That being said the company you mentioned in the video seems to have had several hiccups like this recently, perhaps its the lack of trained assistants or what ever but there is no real excuse for selling wrongly identified items
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I think you’re right John. It’s just a lack of effort on their part, not bothering to take the body shell off of a locomotive prior to listing. Regards, Charlie
@johnmassey7687
@johnmassey7687 Год назад
@@ChadwickModelRailway following up from that I recently purchased a class 37 from Hattons listed as DCC ready and when it arrived it had a sound chip already installed. When I told them they said it was their mistake and I could keep it so kudos to them for accepting the loss
@keithedmunds7536
@keithedmunds7536 Год назад
i must be the lucky one ive purchased a lot of pre owned over the years from rails of sheffield never had a problem i found them very reliable and there description of models is usually right
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Kieth, it shows that somebody has their act together. Regards, Charlie
@davidcurrie8429
@davidcurrie8429 Год назад
Hi Charlie, A very interesting video, some people have no scruples when selling 2nd hand, anything goes to make a quick couple of quid. Good to know Hattons have great customer service. Regards, David.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks David but I was relieved when Tim had his refund. Regards Charlie
@michaelchurchley4238
@michaelchurchley4238 Год назад
unfortantly this happens far to often i myself often buy pre owned Australian locomotives and always get the seller to open the loco so i can see if it still has its circuit board intact as majority locos these days need the board to work if it has working lights great video there Charlie
@ChadwickModelRailway
@ChadwickModelRailway Год назад
A good strategy Michael. Regards Charlie
@onkyonky4740
@onkyonky4740 Год назад
Oh wow, I hope those bad practices don't put anyone off the hobby. Well done for shining a light on that Charlie and Tim.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
You’re most welcome mate. Their practices were shocking. Regards, Charlie
@johnedwards8194
@johnedwards8194 Год назад
Thanks Charlie, Again a good video with an important message. I'm sorry to hear you have had a problem with someone wanting your address. That must be a lesson for us all who are online, as for second-hand goods so many would like to cheat us and to find or get someone honest is hard to come by online.
@stevemawer848
@stevemawer848 Год назад
There are more honest than dishonest people out there, though. We usually only get to hear about the dishonest ones.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
I agree, John, it’s shocking. Regards, Charlie
@GDGRailway47712
@GDGRailway47712 Год назад
I try to be careful, filming in the garden, not to catch views of what is around as it would pinpoint my location. With expensive models about, I feel I'd be a target for burglary.
@akrills
@akrills Год назад
Well done, Inspector Clouseau!
@ChadwickModelRailway
@ChadwickModelRailway Год назад
You’re most welcome, Captain Hastings. Regards, Charles.
@tomo6368
@tomo6368 Год назад
The circuit board went on my class 31, I just used some strip board and soldered in a decoder. I understand where your coming from in the video
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Yes, this behaviour is just unfair. Regards, Charlie
@charlesemerson6763
@charlesemerson6763 Год назад
Not the first time I've seen or experienced this sort thing. Living in Australia when I buy items from the likes of Hattons or Rails I am buying the item based on their description and in Rails case pre-tested. This is not always the case when said item reaches me. I bought a brand new Bachmann class 37 and it says quite plainly on the box pre-tested OK. It wouldnt run properly as it had a broken tooth on a cog. Many thanks go to the lovely lady at Bachmann who sent me a replacement bogie. I went this way as I couldn't get through to the shop I bought it off despite numerous attempts over several nights. This is the price of doing business with shops on the other side of world, you pays your money and takes a chance. Having said that generally I have a good experience when buying from the UK new items, 2nd hand well is another case.
@ChadwickModelRailway
@ChadwickModelRailway Год назад
Thanks Charles, perhaps a lesson for us all. Regards, Charlie
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