Helle Knives Odel Customer Service: A Top-Notch Experience! 

Nice Video! Helle makes a fine knife! Stay Blessed!

Thank You for showing their Real customer service. I have always liked Helle knives . I however thought I would have to Deal with someone in Norway if anything went wrong. Now I know better. Helle- Cool.

It's a looker more than a user I've always loved the looks but always worried about this same situation.i had problems with pinecone scale's on e very expensive knife and was awful experience..thanks glad it worked out thanks for the video

No matter how high a quality a manufacturer strives for mishaps and flaws can happen. It is how the manufacturer deals with those issues that tells the tale. It seems Helle takes their customer satisfaction seriously. Very nice.

Here in Norway it’s pretty cheap. Nothing is really cheap here but anyway. I’ve had a couple of knives of Helle. Quality really good. The laminated blade. Trust me ..

Great i/e video thankYOU. Beautiful Knife

I have one,i liked becouse the blade its triple laminated. Verry good ✌️

I don't own a Helle but in my research I found a lot of quality issues in forums and videos. This and the high prices got me into Marttiini knives. Of similar style, excellent quality and very affordable. I must have more than 10 now and each has arrived sharper than sharp and absolutely flawless at a fraction of the price. I always did like Helle designs though but their prices are crazy high for what they are.

They should of reimbursed you for shipping.

Can you do a review on how the knife has treated you I have the same knife

Working with birch some of those cracks just happen I've done a bunch of cabinets and see it from time to time due to temperature changes sounds like they took care of you

Really like the look of HELLE knives but I never bought one because for the price I want a full tang but if u know your always gonna use it just as a knife than this would be a great knife there beautiful I’d shit my pants if I saw that crack out of the box or after little use great video good to know Helle has good customer service great video 👍✌️.

Cheap throw away crappy gear seems to be the norm these days, generally I advise against it, mainly because I'm a little older. This gives me hope, good prompt responses and great customer service means spending the extra dollars gets you so much more in return. I have been looking at Helle knives for a long time, mainly their Puukko blades, excuse the spelling.

I have this knife. The leather they used on the handle was not compressed enough so the handle is very springy and makes me wary the handle is going to fail and possibly injur me. I have other helle knives I absolutely love but the arv is a blade that I wont trust in field.

That’s the first time I’ve heard of this brand. At first glance it reminds me of a Mora. Checked them out on eBay and there’s no comparison in price. Helle has some beautiful knives. Does a wood handle justify the cost to me? I see the uniqueness of it and that it would make a great knife to pass on down the family tree. They seem to fancy or fine to beat up. I did see a really nice one, the Helle Utvaer for $170.00. I just can’t justify the price right now. Beautiful knives though.

Cheap handle

Well - my experience is quite different. I bought a helle temagami with a loose handle. I had gone to great lengths to find one with a beautifully patterned handle and paid extra to have it imported from abroad to get that specific knife. This was the first series of the carbon version with more of a drop to the blade and a bit of a ridge on the spine for the thumb. Different from the current versions and now out of production. I contacted Helle through the Canadian seller and since I was in Scandinavia and the seller in Canada - Helle asked me to ship it directly to them in Norway. Throughout our exchange I had specifically asked them to NOT just go ahead and send me something off the shelf if they found they could not repair it but to contact me first about what to do, because I’d gone so far to get what I specifically wanted. They were quite aware of the whole history through both me and the Canadian seller. Still when they found they could not repair it they did not get back to me but just went right ahead and sent me one of the newer series with a straighter blade, and no ridge on the spine. The knife that suddenly arrived, had completely lackluster, unpatterned handle that looked like a common piece of floor board, and I was now even further down on the deal having paid for a shipment to Norway. I got back to them about it and someone in management said he’d find or make me one out of the old batch, he just had to go on holiday for 3 weeks first on his boat. I never heard from Helle again. Over the years I have tried to contact them many many times from different email adresses, just in case something got stuck in spam filters. Every time I have summarized everything with reference to their own promises - the whole thread is still in my email history. But they never answer. Apparently they just don’t give a shit about their promise or just finalizing correspondance. And I ended up paying more than double the price for a knife I never wanted and specifically asked them not to send me and which they promised to replace but never did. Since then I’ve bought a Wabakimi from a German seller. It arrived with a bent blade but I could not be bothered anymore. I’ve bought a Temagami blade from a local seller to make my own handle - it came bent. So did the eventual replacement blade. I can’t say if that’s down to the local vendors or Helles quality control. But I can say I can’t be fucked to waste time trying to even get an email reply out of them at this point.