Here's What Happened to Our Hummer EV When It Broke Down & WHY We Traded Our F-150 Lightning for It! 

I love how GM said it was a mere "anomaly". My problem is that a supposed " little " glitch can render this $100k off-road capable beast absolutely useless.

$115,000 for a vehicle and you have to pay extra for a spare tire.

Glad it worked out and GM got the Hummer back to y'all so quickly. My concern is, if this happened to a 'regular' person, would GM respond with the same speed and comprehensive care? Based on my recent experiences with GM dealerships, they would not.

totally worth 115 grand. seems so simple to use as well. got to love affordable cars made for everyday people.

Would be interesting to see how that 276 range drops in the winter. Sub freezing weather will drop that range substantially.

When my Chevy Bolt was getting its battery replaced due to fire hazard it took four trips to the dealer, numerous emails to GM corporate and finally the presence of the District Manager with GM Technical Assistance on the phone while they updated the vehicle’s firmware to get it properly installed. It leaves the impression that GM and its dealers have a long way to go to support software-based vehicles.

Those are GMs helicopters following you guys to make sure it doesn't breakdown again.😂😂 Reminds me of when Henry was being followed on Goodfellas.😂😂

I'm sure GMs top brass and PR team were all over this. What a colossal nightmare for them on their halo truck to breakdown, which so happens to be owned by a team with a HUGE following. I get it, things happen. But a few things: There has been a looonggg wait for these for years. They're $115K(!!!). But...$115K isn't enough because many have ADMs. Tommy's offroad experience wasn't confidence inspiring either.(although that was GMs truck) Good luck with the ownership, TFL! Keep the content coming for us poor guys!

You paid 115k for a hummer, immediately broke. I paid 750 for my Yukon. Has 280k on the clock and I’ve put 11k on so far

Perhaps I misheard, but the dealers report says "known software error" was responsible? I know this is naive to expect from a GM dealer, but maybe the 115,000 dollar truck should get a software fix before it leaves the lot? But I am learning a lot from this channel, things like 'Rover still sucks' and 'Hummers still suck'

You guys are SO forgiving! That software update should have been addressed before you got your hands on this vehicle.

Part of the dealer’s pre delivery inspection process needs to be checking for the latest software updates and applying them before turning over the keys to the customer. Also, if GM doesn’t do over the air updates how’s an owner supposed to know if their software is out of date?

Our XC90 recharge died twice within the first 4000 miles. We’re told that it is software. It is wild though because they essentially become paperweights, couldn’t even get it into neutral.

I’m happy to know you shoot your videos in chronological order, because if you went back and forth in time, that would be a LITTLE bit more important than any truck you have

Enjoyed this video, especially the summary of the F150 Lightning. Towing is a big issue for EV’s. There was a significant difference with the trailer attached and empty versus the trailer loaded with the ATV. It would be interesting to compare those differences with an ICE F150. I was considering the Lightning but after watching a few towing videos, realized that the reduction in range with towing is a show-stopper. If I want to pull my boat from Minneapolis into Canada, I would be concerned how to make it to the Canadian lake from International Falls with the type of road for traveling. I assume that fast charging stations could be installed but I don’t see that happening for several years. At my age, I’m not certain that I will ever be able to buy an EV that would make practical and economical sense. Minnesota requires that EV owners submit mileage driven in an EV annually so that road taxes can be assessed (to make up for loss of tax revenue at gas pumps). I think it is great technology but not really affordable for most families, especially with the high inflation that is happening right now. Also, gas prices have been artificially escalated by current gov’t policies cutting oil licenses on Federal lands and the nonsense that the world is going to end in 30 years if we don’t drastically reduce CO2 emissions by 2030 or sooner. Also, the tax credit on EV’s is a big scam on taxpayers. The gov’t is not going to cut spending so the tax credit is only going to drive higher tax rates for everyone. All that said, I enjoy watching your videos on EV technology.

So they let you drive off the lot with a known software issue that should have been updated before you took the keys?

Let's all give a round of applause to Tommy for rebooting the Hummer EV.

Pretty cool truck. The first one I saw on the road was about 3 weeks ago and it was sitting on the side of the highway I take to work. It was there for about a week and a half. I wonder if the same thing happened.

Selling three vehicles (FJ Cruiser, Silverado ZR2, and the Lightning) to get the Hummer EV is quite a trek. Though I really wish they kept the ZR2 to do a comparison. That would be a great video idea to do, TFL. Absolutely love the Hummer EV, very awesome and badass truck. Can’t wait for more. Thanks again, TFL crew.

0:19 🤣 “my $100k brand new truck broke and it only took a day or two for Chevy to demand we make a video saying the hummer is good”

My $49,000 xlt Lightning is a screaming deal - pro power, heated seats and steering - nice cloth trim, leather steering wheel - goes like stink - I love it!!!!

It’s actually illegal for them to void the warranty if sold before 6 months. They can’t make stipulations because it’s an EV. The consumer protection act wouldn’t allow them to enforce that BS.

"Known software anomaly"? Typical GM. If it is known they should have resolved it BEFORE delivering to the customer. New cars break down, sure, but the fact that this thing locks the owner out of everything is unacceptable.

Until the manufacturers make smaller Maverick/ Ranger size affordable PHEV & EV trucks for the real life working class people then the Hummer & Lightning Lariat & Platinum trucks are financially out of reach for most people. We can only enjoy them vicariously through your videos.

I’m a GM guy and I’m not Impressed with this hummer EV.

I just watched your video this morning. I want to thank you for the informative video. I also want you to know it was refreshing to see and hear how you handled a dangerous situation while experience frustration with this ordeal. It was refreshing to view and hear a video without a bunch of curse words and people acting insane. Thank you for being great role models!!!

Not a software update exactly. It was a faulty module which is hardware that interacts with the software. Did they fix the buttons for the lockers as well?

What about the power steering rack service warning? what was that about?- Good job on the coverage.

Let’s be honest this was a quick turn around because GM seen your videos and other channels who posted your video of the broken down Hummer and knew they had to fix this quickly. If this would of been a regular customer this Hummer would still be in shop being worked on. I even seen your video of the broken down Hummer on multiple news channels roasting EV vehicles. GM upper management was on this right away to fix your Hummer EV.

Amazing how fast they can fix one when it's on world video.

the advanced software thing in new cars is such a double edged sword. more stuff to go wrong, but also the possibility of super easy and convenient fixes with OTA updates. hopefully the pros outweigh the cons long term

It may have left you stranded after only a couple of days, but hey, it came with a bag. Not only did it come with it a bag, but the bag says Hummer on it. That sounds like a win-win scenario to me

Thank you for buying for our review pleasure

I absolutely hate the computer screen dash panels. Looks like a total after thought, and white screen backgrounds ? Looks like s.hit. PS: That spare tire and it's mount setup is ridiculous.

“Broke Back Hummer” The sequel

It’s pretty interesting that GM hasn’t allowed over the air updates for their electric vehicles. While plugged in with 50% of charge, it should be able to update the system at home. Not have to go to a dealer…

I just to work to chevrolet dealer at the 90's, always problems with software on the new models....nice video, blessings

So grateful that Tommy said front trunk instead of frunk

I will be keeping my 18' Ford Lariat 3.5L Ecoboost for as long as I can keep it on the road. All of these prices are absurd. We appreciate you giving us all the data and letting the consumers see what's really going on! Keep it up TFL 👍

GM doesn’t want you to flip it? God forbid we make make a little money like the giant manufacturers and retail dealers do! Wow!!! You guys deserve to make anything extra you can.

Wasn’t the start of it all, a error for the steering rack? That’s what started the entire thing in the video right? That’s one hell of a update to the software!????! It isn’t fixed. Guaranteed.

High speed, high load is an absolute nightmare for electric motor efficiency. Electric motors are most efficient low load. The motor in isolate is most efficient at high speed, but introduce aero drag and it's much more efficient at low speed. Combustion engines are the opposite. They are more efficient at high load. You will burn more fuel, but you're getting a greater portion of the energy out of the fuel. If an electric truck and gas truck have the same range empty, put a load in the bed or tow anything and the gas truck will gain a massive lead.

That glare on the windshield from the dashboard would drive me nuts!

It would be nice to see what the Hummer cost to run for a month on daily usage charging every night at home. What the cost would be just charging at home and running errands around town, going to to work etc. I feel this would give a realistic cost of ev usage vs internal combustion engine gas prices. Keep up the good work

So I'm a technician at a GMC dealership. So far we've had a hummer come in twice with the exact same problem. The issue is an over-the-air update which customers receive that bricks the serial data gateway module which is in the middle of the data line and essentially makes the vehicle a 9500 lbs paperweight

Worst sales ad for GM ever 😄

A regular customer would have had it at the dealership for about a month before they got it back. I have abandoned General Motors years ago. They have been putting out garbage for years now.

When I was an engineer working on computerized medical imaging equipment we always used the update reason. Hardy har har.

What a great send off for the lightning. It was a great truck that helped make a lot of great content

Interesting that they have the ability to void warranty based on selling a car. You’d never get away with that legally in Australia

"Known anomaly." Interesting. Still, this is the only HUMMER EV out of a 1,000+ sold where I've heard of this issue, so this would probably fall under factory defect.

I have a hummer no issues other than dealer never took it out of demo mode & took a week & lots of calls to get it done It’s an awesome vehicle

Hey! Maybe you can just mount a battery cutoff switch inside the truck! I'd mount it on the "A" pillar so that you can easily show it to people...... I've never owned a GM product and I swear to god I never will!

Roman: "We shoot these in chronological order. . ." Yes, that is how time works.

Software update and test drive? That's GM lingo for "we couldn't figure out the problem so where giving it back to you and telling you we did something" I'd also be willing to wager that if this wasn't a car review channel that owned it,they would have kept it for two weeks and then blamed whatever was wrong with it on the operator for drag racing it and voided the warranty. Does anyone remember when GMC used to make quality? Pepperidge farms remembers. To bad it stands for Ghetto Motors Corp now. I'll avoid GM products like the plague now. Until I win the lotto. Then they'll get the Whistlen Diesel treatment.

The Hummer EV is like Russel Wilson. Both are overpriced and not worth the money.

Wonder if you can change the tire when off road on a soft surface. Did you find the tow setting on your hummer?

It only takes 4 days to fully charge on 110V, but in California it may take a little longer with the brownouts.

Thank you for the reason's for trading in the F-150 Lightning for the Hummer EV; it seems like the Lightning has a lead in enjoyable and usability for electric trucks. Looking forward to future videos if the Hummer EV is just as enjoyable and usable. The F-150 Lightning did not lose it's value in trade-in, will the Hummer EV lose it's value?

This was an excellent video based on the factual content. We're all learning more and more about electric vehicles and this video really helps. You are doing an excellent job educating all of us and we THANK YOU. For me, I'm not yet ready for one as our retired life includes frequent long distance trips. We live in Austin, and just this year have been to Florida twice, California once and a trip up to Illinois, Ohio and Michigan. Our 2021 Expedition is a very friendly and comfortable long distance runner but at an average 20 mpg regular gas on the highway she's a bit thirsty. But the daily range of over 400 to 450 miles is unbeatable.

When TFL buys a car... the feeling I get is the same feeling I have when I watch NASCAR... I'm not saying I hope for wreck... but yeah I'm hoping for a wreck.

Black helicopters 🚁 = FBI WATCHLIST, don’t ever mention the range or how long it takes to charge 👁

I think that it would be smart if existing vehicles could be converted over to electrical vehicles, by removing the gasoline engine and fuel tank etc., and installing an electric motor and battery pack. Then adding a charging port, where the old gas cap was. This would keep most of the existing and good components in place.

I bought a 20-year-old truck for $4400. Probably about to buy an old Lexus in that price range for my daily commute. I like cars that are reliable, affordable, don't tell me what to do, and that don't find 1,000 ways to drive me up the wall.

My mid 90s Toyota will outlive your EVs

The more I watch these EV cars and trucks in real time/life, the more I want to keep my gas powered car.

Tommy the problem is that the Pro and XLT are unattainable, I wanted the XLT er mostly for physical buttons. but it was sold out, so I went with the Lariat ER. Already put 5500 miles in a month on mine. Glad I did not wait in hind sight as I am eligible for the $7500 tax credit which the ERs for 23 cannot get and the XLT Er is more than my 22 Lariat ER costs.

A pick up truck bed taken up by a spare tire?!?! Brutal!!!! That fact that you don’t get a spare tire unless you pick it as a option is also ridiculous. With the break down you also experienced That truck is a total fail!!

The honesty and *extensive* reviews you provide have earned my subscription and my regular viewership

Glad it was a “quick” fix. Looking forward to all the testing you guys out it through. Love the channels!

There's a reason why people that live in remote areas of Africa and Australia trust their lives with Toyota Land Cruisers and Hilux. Getting stranded in an unreliable vehicle like a Hummer can basically mean life or death.

90 mile range with a small camper hahahaha

On the topic of the efficiency numbers while empty but going through elevation changes. I noticed on my Kia Niro and Nissan Leaf both that mountain driving is MUCH more efficient vs flat land back roads, and then the least efficient is always flat land 75mpg highway. My Kia has hit 5mi/kwh on a 200mi loop into the mountains and back home without trying to be efficient. It's clear and not surprising the towing use is limited on the EV trucks still, but if you guys get a chance to see the effect of a camper shell that would be helpful. Not everyone needs a full trailer to camp. And since aero is so important for EV towing does that lead to the R-Pod having a noticeable advantage?

This is the 2nd EV vid I watched from you. You guys do a great job educating. In fact you did such a great job showing me how much work and time it is to schedule a "fill up" there is no way in hell I am going through that.

I am semi retired and am very much looking into your reviews. They are factual and give me "aha" moments. That the Hummer let you stranded and On-Star just dropped the ball is unforgivable. Not that the Hummer is on my list. After watching Tyler Hoover and this channel frequently I am getting a really good idea of what EV is capable of. I still work about two days in the office every week and am looking for a quiet comfort ride on back roads in South Western Ontario, Canada. We get some snow, never know how much because of the lakes but I have not exercises my snow tires in three years (also because of the pandemic). The F150 seems to be an excellent all rounder, really something to keep in mind. Also looking at the mid size SUV/CUV market. I plan to wait until there is stock at the dealerships and negotiations are in a better place since the taxes are brutal here. Interesting system you have in Colorado with the taxes on the difference. Love the shows.

I figured it was a software glitch, that should not have happened and can be dangerous. Glad GM sent an advisory and updated the software. This was potentially a very horrible PR disaster for GM, and they need to deal with this kind of software issue promptly.

Thank you for taking 1 for the team, love your show and keep up the awesome contents.

All new vehicles (ICE or EV) need a big red REBOOT button on the dash. Something that momentarily disconnects the 12v battery, forcing all the computers in the vehicle to restart. Don't make the customer have to rip open compartments and spend 20 minutes just getting to the 12v battery.

I wouldn't bet on these guys being able to change a tire with those tools off-road.

So, I guess nobody cares that a 9600 lb vehicle left someone stranded over a computer glitch because its futuristic lol

Great content as usual fellas, I’d have to say we the consumers have lost our minds apparently. People are willing to pay $80K for a F150 Lightning and over $100K for a Hummer ? This is beyond ridiculous, it’s absolutely idiotic. Understandably TFL has to pay these prices in order to give us a real world review of the product and it truly is the consumers to blame for these over the top inflated prices. People, STOP PAYING SO MUCH TRYING TO IMPRESS THE REST OF US. Geeeez !!! 👍🏼✌🏼🇺🇸

Does owning an EV make you SPECIAL ? In Commiefornia playing with your Smart Phone while driving will get you a hefty Ticket.... YET EV's have that HUGE Bid Screen TV on the dash that a driver is constantly playing with !!

The 6 month rule for reselling your Hummer EV applies to a 2023 model, not the 2022 Hummer EV First Edition

Need to restart vehicle? GM: "Roll down drivers window" "Roll down passenger window" "Roll down driver rear window" "Roll down passenger rear window" "Press the brake 20 seconds" "Make the tow truck wait 180 mins" "Curse at the sky" "Play candy crush" "Say sorry to the 8 miles of traffic you created" "Get under the car to open hood" "Get tools to open battery box" "Unhook battery" "Wait 4 minutes" "Call your son for help" "Call your other son for help" "Charge for 4 days to fill the battery" "Push shifter to park" "Pray" "Start" "Drive" "Wait til GM PR team contacts you" "Post to RU-vid your positive experience"

Excellent video, I probably would have preferred a separate summary video on the Lightning.

Technology is wonderful when it works. Software anomaly? That's what I want to have happen to my vehicle right in the middle of traffic on I-25 or I-70. The software issue might be a bigger issue than the battery.

Great and very informative channel. Keep up the great work!

That spare tire seems like an afterthought. They designed the "best off-roader" but couldn't fit the spare tire somewhere else?

Love your videos! Again, useful information for all customers! Thank you all!

Surprised there is no liner on the hood of the hummer frunk, especially for the MSRP.

Your videos are getting better and better! Amazing! Thanks!

Just imagine you get it in tow mode (neutral) and it starts coasting backwards or forward because you are on a grade and the brakes and steering don’t work and you coast into a 60 mph cross traffic intersection…….

Thats great. The spare tire takes 1/2 of the bed space.

When your car costs as much as a small house, then you know the world has gone completely crazy.

I thought they were going to do a 50 state road trip with the Ford Lighting. I was looking forward to seeing it go all over the country.

great video, as always. going to be interesting to see the gm as a work truck. looking forward to an off road tire change.....

Well darn! I’m gonna go right out and pay $115,000 for one of these today! Since it was only a Glitch….

Most reviewers are sold out! Nice to have a channel I can get a true honest review... Thanks TFL!

Absolutely fantastic... full of information. Glad everything worked out with the Hummer. Chalked up as part of the learning process. You guys are number one in the business and I am sure GM paid attention to everything. Looking forward to seeing what's next and how well it works. I have to say that part of the enjoyment of watching your show. Is being able to see Colorado in the background. I lived there for a long time before moving to where I am now. I love the scenery and it brings back wonderful memories. Great job as always 👏 👍 👌

If you guys want a good offroad jack and you could mount it in the bed next to the spare tire, get a Pro Eagle 3 ton Kratos jack. You can buy a mount and tool kit with it. It has large tires made for use off pavement.