Here's Why Cazoo Collapsed 

Go to ground.news/autos to stay fully informed on the latest Auto News and more. Save 40% off with my link for unlimited access this month.

I can just see it now, I BOUGHT A CHEAP SECOND HAND CAR COMPANY.....I MAY HAVE MASSIVELY OVER SPENT.

“I’m a little bit risk averse”, brought to you by the same person as “I bought a cheap CL500”

Hi mate. I bought a 2016 Passat from Cazoo in May 2021. It had no service history and 97,000 on the clock. I agreed to buy it with their 7 day no quibble return policy if they did the cambelt and water pump and provided proof. Tge car arrived with no proof of the work. After 5 days I threatened to send it back and they admitted they hadn’t done it . The car went into Tonbridge Cazoo centre. I had a hire car for nearly a week. They gave me £200 compensation. Fast forward I had all the heater system renewed at vw dealer ( over £2000 bill ) , new windscreen , service , mot , front driver assist re calibrated, aircon regassed ,more hire cars in between and more compensation. All paid by Cazoo. I still have the car on 137k miles. I love it and it’s my second Passat. So underrated these cars. They obviously earned no money and probably lost money with my car. I’m not surprised they’ve gone bang. While my car was in and out I would sit in their little lounges with Apple TV , sofas , drinks hot or cold, all very lovely . Anyway I feel like the proper Cazoo expert. Thanks for all the videos. I’m a big fan of the channel. All the best Paul.

When is this man going to get a TV program ?? Proper down to earth and a genuine decent dealer....

I bought a Mini Coupe SD during Covid, just after the first lockdown< the car had 12000 miles on the clock was immaculate, purchased from just outside of London. I had been watching it before lockdown on Autotrader and got it for the right price as cars had not been moving for months. I owned it for 3 years al but a few days and did 9000 miles in it, I looked to sell it tried all the on line buyers, WBAC, Motorway etc etc Cazoo offer me £2500 more then I paid for it, so it went to them, sales guy said that’s the cleanest car I’ve ever seen and no rangling on the price offered, it was all done in 15 mins and sold. They put it up for £3k more then I got, within a week it was £2k, next week £1k after a month it was £300 more then I received. After 5 weeks it appeared to be sold!!! It went to auction and turned up on autotrader 2months later at the price I purchased it for back in June 2020 and that was at a main dealer. The model was obviously buying at high price and try to sell quickly when I didn’t get rid of it!

Hi Matt Having worked in the retail motor industry for over 30 years I follow your channel with interest. I left the industry during Covid. An opportunity that gave me time to reflect on the huge challenges of running a franchise operation and seeing new car targets going up year on year to a completely unrealistic number. Having this time I quickly made decision that this industry was no longer fun and not for me. I genuinely enjoy the content of your channel it still gives me my motortrade fix. As you know once it’s in the blood it’s hard to leave it !! Although I’m a distance from you when I’m in the market I will contact you as I like your honest approach….. if anyone else reads my comments trust Matt as an experienced professional within the industry for over 30 years I certainly would. Matt runs a great business which is fair to him and his customers. Congratulations to you on your honest work and your success. I wish you well Matt for the future 👏👏

What is increasingly clear to me, as I watch your videos, is that you're one properly intelligent guy. More power to you.

Hi Matt I was one of many delivery handover specialist who was employed by cazoo ( 3.5years ) .. during COVID it was a brilliant concept, then COVID finished then other dealerships gave the option to buy online which made it harder for cazoo ..then the sponsorship which cost in excess of £50 mil ..and at the time they were sponsoring the whole of league 2 in France and at home it was every sport under the sun...then the move into Europe which again cost upto £550 mil opening cazoos equallant in European countries just to pull the plug 5 months after 😢...all this and bad management from the higher hyeracque and the way along , then when they realised it was going downhill they decided to try seek help and advice from the used car sector..but a bit late then ... All in all a lot of fantastic people lost their jobs due to bad decisions and management..😢

Used to work for a car supermarket a few years ago and I used to see Cazoo trucks everywhere, then it started to disappear slowly from the roads and now extinct and I wondered why I don’t see them anymore. They needed a showroom really instead of a delivery service, people like going in to buy their cars for the experience.

Great insight Matt. I remember applying for a marketing job at Cazoo a few years back. I was intrigued by the sponsorship deals they were pulling particularly in the football world and their marketing campaigns in general - they seemed to be everywhere you looked! However, marketing on such a scale comes with hefty costs. Looking back they probably went a bit too hard but I did admire their bold approach. And no, I didn’t get the job and probably for the best. Heart goes out to those that have lost their jobs or will lose them soon.

I phoned a car supermarket fords of winsford and asked for a test drive, the car salesman response was what do you need to test drive for? It put me right off and i will never buy from a supermarket.

I purchased a car from Big Motoring World and they gave ‘the hard sell’ on all warranties and products which almost put me off buying. I walked away with the car and no extras, but to be honest, I wouldn’t use them again.

Personally I would never even consider buying a used car without seeing it , sitting in , driving it, even if I had sat in and driven the same exact model, and I don't know anyone that would ! It's Internet shopping gone way too far in my eyes, I would far sooner take a 200 mile round trip to see the actual car I'm physically parting with money for and I would be happy to even pay a bit more for the vehicle purchasing this way. I believe there will always be a place for dealerships like your own Matt and I hope that for the sake of good honest car dealers like yourself that I am proved right ! Keep up the good work and keep the videos coming chap.

Sponsoring Everton & Aston Villa would also have cost Cazoo a tonne of cash

We bought a Volvo xc60 from Cazoo and collected it from one of their cazoo centres. It was about 2.5K cheaper then a local dealer, and they offered the best price on our trade in. The distance selling laws gave us the confidence to buy a car online, although it wasn't a problem as the car was exactly as described. Just before last Christmas we decided to change our second car.This time we saw a Kia Picanto in a dealership 80 miles away. We knew that they had a branch locally but we purposely didn't ask for the car to be brought up, or go down to Cornwall to look at it. Instead we brought the car sight unseen, and as it was a distance sale, we told the salesman that if the car wasn't exactly as described we would be asking for a refund under the distance selling laws. I think that concentrated his mind and the car was perfect.

I bought a used car blind a couple of weeks ago because it was at a dealer on the Isle of Wight. I asked a lot of questions and the sales guy was completely honest. It was approved used & returnable so why not? I am very happy with the car.

Here's a fun fact. If a retailer doesn’t give you information about your rights under a distance sale at the time of delivery, including your right to cancel the purchase within 14 days, then you’ll have up to 12 months to cancel your order and receive a refund!!

Love this Matt, great to see your interest in business of all types come through. Miss the property videos but also see why you felt it shouldnt go on. Fair doos. Being updated on your journey from the birds eye view would be awesome. Cheers Matt

Great information and edited to perfection. Well done, there's no stopping you. I think you need a full on tv show

I worked in the motor trade from 1985 to getting made redundant in 2020. You’ve just said pretty much word for word what I’ve been saying about Cazoo, but a lot of my colleagues thought I was talking crap as they put it. Now who’s words have come true. I’m completely out of the motor trade now and really miss it. I like your channel 😮

I use to work for Cazoo as a accountant, when they were buying companies for parts and inspection.They had terrible people in positions and it was no wonder that they failed. i told them before i left that if they didn't hire good people they would fail to provide and seems like i was right.

I'm not a used car dealer but I am a business analyst and I agree with you on their rapid expansion. When I saw them sponsor football teams in France (?) I was imediately concerned they were overstretching on marketing spend. I'm a big fan of adapting traditional trade so kudos to you and your peers.

What a well delivered insightful video. Not come across your channel before. Will be looking out for more of your content.

Matt, very solid and detailed explanation!! Thank you!!love all your content!!

Your content vibe is just right, keep it up

I purchased a car from Cazoo and was very happy with their service. One thing that was difficult was for them to properly hand over digital service records and onboard you onto manufacturers systems - I bought an Audi Q5 and had awful trouble getting my profile added to the car. Whilst it was sorted, and paid for by Cazoo, it was inconvenient

Really enjoy your videos - great stuff - keep it up!

Great video. Grounded and informative. Ive been subbed for a few years now and im so glad you haven't turned into one of those channels that just destroys old cars, or flaunts wealth with nothing of substance.

Matt has often talked about how very generally the cheapest of cheap cars attract a certain type of customer; the type that always seems to have the most complaints and have unrealistic expectations. I wonder if Cazoo's tactic of undercutting the rest of the market and going for the lower end of the price market came with its own challenges with that kind of customer?

Dang ... I missed out on a free 14 day rental car. Good thing we don't have dishonest people that would abuse such a system....

Hi Matt, another excellent and informative video. All the very best from Nick in Wolsingham.

Great insights Matt. Interesting ad too btw, ground news. Will definitely check it out

Cinch will be following them soon, followed by “we buy any car” and “ car wow” all robbing entities.

I am one of those who bought a car from Cazoo, it was only because the car I wanted, I couldn't find anywhere else, it was the same as the car it was going to replace, but a newer model, so I ordered it, and come delivery day, they phoned and said they would not be delivering, as they found a fault and were waiting for parts, this was nearly 4 weeks after ordering, I asked when the parts would be there, and they said they would call me as soon as they arrived, 5 days later, they called and said they had fitted the part, and the next delivery slot was in another 3 1/2 weeks. I needed the car when I ordered it, so really didn't want to wait that long, so ended up having to go and pick it up myself, it took them another 2 months to refund the delivery fee. The car was in good condition, and I really have no complaints about that, but to take the best part of 8 weeks for them to be able to get it too me, was unacceptable. I had already come to the conclusion I would not take that route again when buying my next car.

Not the kind of content I expected, but still amazing. Also Ground news is a great sponsor I have been using them for years.

Thanks for the video Didn’t seen easy to have a look around last week because your colleagues couldn’t be arsed showing me the vehicle I was interested in.

Brought from Cazoo just before collection advised they found an issue with steering column so provided me a hire car for week whilst I waited for fix.On pick up found a chip in windscreen they said they hadn't noticed ( on checking on MOT it was advised).They had windscreen replaced. Some further issues ( paint work ,non matching tyres , faulty blindspot ) all fixed all third parties .So in the end they spent 10 to 15% value of the car on repairs.I will say they did fix everything so I cant complain with that and they were prepared to take car back for refund but if that was a regular occurrence for them can see why it went wrong for them

Working from home becoming the norm after Covid made a difference. My mileage dropped 10,000 miles per year so I don't feel the need to change so often.

Excellent video, Matt. Brilliantly narrated. The comments are very interesting too

You really nailed this one Matt. I could not believe that this concept could work - for all the reasons that you give.

Cazoo was a great idea. We bought one from them. The amount of photos, details and description given online were second to none, was much more in-depth than a typical dealer's ad. The point you're making about lack of test drive is null, you had 7 days to test drive it and investigate every aspect of the car at your leisure at home, backed by a full 7-day money back guarantee. This is much better than only spending a couple of hours looking at the car and a quick test drive with the dealer. And delivered to your door so you don't have to trek many miles to see a car at any specific appointment time. I think it's the perfect way to buy. Just a theory here but I think their downfall was rising interest rates. The cars they had in stock they were buying on "dealer finance". When they sold the car the finance would be settled and the differential was their profit. That business model worked well when interest rates were virtually zero percent. When interest rates rapidly rose to 5% that business model became untenable.

We literally bought our car from Cazoo in January - was a pretty good experience, great car, very chill experience for my socially anxious soul..! Was the first time I'd bought car and I fully understood my rights in terms of distance selling and being able to give it back if we didn't like it. I'd happily go to a dealership next time now I've owned a car and understand what I'm looking for, though

Great video, saw you leaving Ardwick Esso last night! Would have said hi if i wasn’t driving last past!

Great video - hope to see more of these 👍

44yrs in trade tech here, another thing is, modern cars are so unreliable now, you need to have an affordable garage to repair them in, whereas they have to use main dealers [who aren't going to give a competitor a discount] as you know, a simple engine-light on situation can easily exceed £3K to fix these days most of their cars came from previous owners who part exed them in cheap [because they have underlying faults] so they were buggered from the start...

I bought my Toyota Tacoma sight unseen by ordering from a Toyota dealer. It was my only option which made me very unhappy. I had enough information to know it wasn't a bad truck but still wanted to be able to test drive or at least sit in it first. Maybe its my age but their are certain things I want to be able to buy in person and a vehicle is one. Carvana is having the same problems in the US.

Bought a car from Cazoo and another from Cinch, great cars and a great service from both companies. Being out in the sticks it was a great way to get a broad range of cars from across the country.

Superbly researched and presented video.. I never quite understood their business model from the start and distinctly remember you voicing your doubts about it. Ultimately Cazoo banked on too many customers viewing car purchasing as any other domestic appliance or commodity. However, for most people, car buying will be their most expensive purchase only second to their house, so buying a used car unseen is simply too risky, clinical and emotionally unattached.. It was an ambitious idea that failed because they presupposed how customers were going to buy cars in the future. Will be nice to see Autotrader searches back to normal...

I got a cracking car from cazoo 2 years a go... ill have to preserve my cazoo goody bag now😂

Cazoo's dying breath was to pivot to an online marketplace for traders to sell through. (a disaster given how poorly Cazoo spoke of the industry when starting out). Their best bet would have been to take that huge amount of money and create that online marketplace from the start... Autotrader has the monopoly, it's a powerhouse of a business that can name its price and dealers just have to suck it up and pay because it's proven to work. No one has come close to building a strong competitor yet BUT if Cazoo had gone that route and run the sponsorship deals and huge ad campaigns for THAT platform, I think it'd still be here today and Autotrader would have to be a bit more competitive

An extremely well prepared and insightful video from someone uniquely qualified to present it.👍👍👍

Thanks for a really interesting video - great journalism.

What you can do, which is what I've done three times in France, is look at the models you like. Take a test drive at the main dealer, then buy the one you want online. I loathe dealers, dislike the patter, and saved thousands on three brand new cars by going online with Aramis, which I think is more or less the same as Cazoo. Just looked online, got the car delivered to a center nearby and drove off without any hassle. That's how I like to buy cars.

"Hey Cazoo, it's the SEC. Why haven't you filed your accounts?" "We...we have massively overspent"

Thanks for that video. I found it very interesting, especially to gain an understanding from someone who knows the nuts and bolts of the industry. Some things just don't work completely online.

Very informative and well executed, thanks !

I think I read somewhere that the people behind the Cazoo enterprise borrowed massively to get the show on the road. The other thing that's interesting is the survival of, say, Cinch. What have they got right? Will they go the same way as Cazoo? The other thing I thought is they may have started too soon. The success of Amazon shows that there is a whole cohort of people who don't want interaction with sales staff and these might be younger people with older buyers still preferring bricks and mortar outlets. Really interesting video Matt.

I recall the very video in which you questioned online car sales. I agree with you about the need to see, feel and drive a new car.

As a retired businessman I often looked at the Cazoo model and couldn't see how it could work. It seemed too good to be true. A great video Matt. You told it just as it was!

I’ve bought a car from Cazoo. The service was perfect, the trade in (cost to change) was competitive, the delivery was seamless and the vehicle I bought was everything I wished for. I couldn’t understand how Cazoo made their money.

We used Cazoo as we knew exactly what we wanted and their p/x offer was way more than anyone else's; after sales however was non-existent.

I bought a new (2nd hand) car 3 years ago and checked reviews and looked at photos online. I had a Mondeo MK4.5 auto at the time and got my fingers burnt with the box. I thought a Passat auto looked a good bet BUT when looking at it from drivers seat I hated it very plain and bland but sitting beside it was a Mk5 manual Mondeo liked inside and out and had a six speed manual. Test drove it, bought and apart from n/s wheel bearing nothing has gone wrong. Glad I never bought online 👍. Love watching your video's on the tube. Shame your up north and I'm a southerner as I like your honesty.👍👍👍

You are spot on...Ive been in the industry for over 30 years and seen it before..we are a touch n try industry..people sell to people and I cant see it changing..

Working in the car rental industry I have had plenty of customers who bought cars from Cazoo and Cinch that developed mechanical issues referred to us. Rather than a used car dealer like Matt giving them perhaps a pool car while his chosen local mechanic rectifies the issue promptly, Cazoo would pay good money for weeks on end for one of our courtesy cars while the customer's car is transported to and from their home to main dealers/established service providers. Hire bills alone could rack up hundreds or even thousands of pounds depending on the severity of the issue which would undoubtedly wipe out any profit they made on the sale

My dad and I brought a car in Cazoo. My dad a 2018 Toyota Auris Hybrid in Spain. No problems at all, he still have the car very happy. Me, a 2014 C4 Picasso here in the UK. A nightmare. Since day one lots of problems. Looks like no one check the car before delivery. Noises in the rear axle, no heating in drive side and after few thousands miles, head gasket gone. In 10 months the car were more time in the garage than with me. I sold it to Arnold Clark before it cost me more money 😞

Great video. I agree I never understood why you would buy a car without looking at it, driving it, and the negotiation.

Insightful video thanks Matt

I'm probably in the minority, but as a consumer I actually admire Cazoo's business model. I don't mind buying a car without seeing it first - because I've got 14 days to return it FOR WHATEVER REASON. Effectively I've got 14 days of free test drive!!! I'm not sure a lot of people realize this when they go "I'd never buy a car online without seeing it first. What if my pushchair won't fit in the boot?" Well, you've got 14 days to find out after it's delivered! I recently spent about a month to buy a car. I am extremely particular on what I am looking for in terms of the model, year, mileage, trim, spec, colour. So even if I look across the entire country, there might be just 5-7 cars I would actually be interested in buying at any given time. I would call up the dealer and asked about details, but sadly quite a few of those massive car supermarkets out there are horrible in terms of customer service. They would go "We have no idea! We can't take additional pictures! We can't get an on-site salesperson to confirm the details. Just come see the car and buy it if you want." I said I didn't want to travel 4 hours to your forecourt only to discover it's not something I wanted. They said "Yeah we understand. But our on-site salespeople are just too busy. Come see the car if you want." Finally I decided to take the leap on one particular car which seemed to tick all our boxes. I reserved the car, travelled 4 hours by train, only to discover that the car was in awful condition - ripped leather seats, massive scuffs and scratches all over the car, and a pretty big crack on a windscreen. When I pointed out these issues to the salesperson, they simply said "Sorry our business model means we can't prep them properly as our profit margins are thin enough already." Then they had the audacity to offer fixing those issues ONLY IF I decide to purchase their paint protection, extra warranty products etc.. Frankly, I would have been happy to buy the car if the initial asking price was £500-1k higher but the car was properly prepped. Anyway I wasted two more full-day trips travelling around to see cars only to get disappointed. The frustrating thing was all these dealers had extremely positive reviews online, so it was quite shocking. And, no, it wasn't just me being a perfectionist and nitpicky. I shared pictures of those defects to friends of mine with limited car-buying experience, and everybody agreed those defects weren't acceptable. I guess I was quite unlucky - and the dealers were just not very honest in terms of the pictures/ video they posted online. If the dealers had been upfront with the issues, then I could decide whether to make the trip or not. I got so frustrated with my car hunting experience that, towards the end, I was actively looking to buy from dealers who are willing to do a distance sale. The fact that they are willing to do distance sales means they are confident that their car is properly prepped, and in a condition most customers would accept. It may well be the case that Cazoo overspent in terms of advertising costs, or didn't properly factor the extra delivery/ return costs into their prices (you did mention in the video they had very low prices and hence thin margins). But personally as a consumer, I don't mind buying a car without seeing it first because, again, I have 14 days to test drive and return it for a full refund for whatever reason!!! It's well different from buying a house as it would be difficult to "return" a house after moving in! Again, I am well aware I am probably in the minority as I am so fussed with the exact spec. A good friend of mine had to buy a car recently as well. They just went to a used car dealership and stated their requirements - dark-coloured, SUV or hatchback, manual gearbox, within a certain budget, THAT'S IT! Then they bought the first car they saw. This was even though the car was a tad above market value according to autotrader. In some ways, I'm quite jealous - they had a much less stressful experience than me :D

100% Agree Matt. Cazoo, Cinch, Motoway (all those online sellers) look great but.....why on earth would anyone want to buy a car before seeing if it's nice to drive, you fit properly in it, you fall in love with it. Absolutely no surprise it's gone bust. Cinch will be next. I HAVE to drive the car first. Well Done !!

Really interesting Matt. Great episode. With something as personal and as expensive as a used car people are always going to want a physical connection and experience. Period. It sounds like you're striking a good balance between the two models. And nothing wrong with being a bit risk adverse, this is how you're running a successful company after all!

Love how happy you are on the image for this video 😂

I could never understand how people could buy a car without looking at and driving said car first. One of these online retailers says on their advert you have 7 days to change your mind. So it seems that’s not exactly truthful.

You nearly bought a Tesla? That’d be some step down from your Range-rover in terms of driving experience I’d say.

Matt, for my sin's I'm in financial services. I've seen online this and that come and go over the last thirty-odd years. We have a saying - "people buy people first, and products second". That personal touch has always served me well. I've been following you for a couple of years now. I sort of feel I know you (obviously I don't), but I see many similarities in the way I think about things. (oh, and you operate out of the village my parents used to live, and you support City-like me). So would I buy a car off you - hell, yes, because I feel an element of trust. This is what Cazoo et al don't (can't) have. So this RU-vid channel is one of your ways of marketing. How many cars (as a %) have you sold in the last year as a direct consequence of this channel?

Hi Matt great video I actually didn't know kazoo had gone bankrupt until now and I completely agree with what you're saying about visiting a showroom to buy a car it's much more visceral than ordering online .I recently purchased two brand new cars this Easter just gone and there's no way I would have done it online I like going into a dealership and test drive in and chatting and drinking coffee I'm talking to the actual salesman for me it's all part of the buying process and yes it worked in lockdown obviously but now you want the Showroom experience it should be fun buying a new car and I had a wonderful experience with Suzuki and you wouldn't get that online just like buying a fridge or washing machine it's just not the same...cheers Phil from Newark

Cazoo offered me £6k for my car ... 4 weeks later, they offered £3k .... they didn't end off with it 😂

Why Cazoo failed? The business model was wrong. People will buy a car online IF they are saving MONEY. There should be a discount. I sell all my cars online and at a DISCOUNT. I can provide discount because I've no salesman or showroom. We have a unit where cars can be viewed and have a test drive BUT no fancy showroom or salesman. That means I can sell cheaper. I have success doing it like this. People are happy because they are making big savings. Trouble with cazoo was they were no cheaper than going to a traditional dealer. They also had showrooms etc. They were no different to a traditional dealer with a showroom. The whole business model was wrong.

This was a fascinating and informative video . I think that the main problem any mass market seller has is where do they source their vehicles from. They can’t afford to employ dozens of buyers to travel around and carefully source selected vehicles,so they end up buying vehicles from fleets and car hire firms just so they have enough stock. They can’t afford to be choosy because if they are,they run short of stock. Some businesses don’t translate to the mass market. Could you imagine a national chain of antique shops? It just doesn’t work because you can’t find enough good quality products to stock a national chain. The great advantage you have is that you know your vehicles and their history, what can a salesperson in a car warehouse in Manchester say about a car that’s just been shipped up from London along with 60 others? I worked for the biggest Renault garage in North Yorkshire; it was miles away from any big population centre but was successful because it offered great customer service. That is the way to build a successful business,and you have done that!

I think you hit the nail on the head - when making a big purchase, you still prefer to see it in person. It's a scary move paying money into something you haven't seen. Especially with cars, they're complicated things, so you want to make sure everything is as it seems.

We the general public got lazy over the years online shopping became the norm. I can remember having to get up to change tv channels. Those were the days.

I use to work for cazoo on the imaging side and oh my god the stuff we use to get around was unreal. Cars missing trim and had parts not fitted until after imagining. I have loads of storys of working there some were bad and some were good but mostly bad and people would not believe what use to happen to get cars out of the door

A good interesting video Matt,cheers

Cazoo appears to have been heavily into diversity judging by it's adverts.

You thought buying an EV was a good thing? No, really, you did? You? 😂🤣😂🤣

Excellent video Matt - very informative and well analyzed. No doubt everyone should have a High Peak Autos Dealer to trust their used car purchase from, which would mean fewer headaches and troubles.

You are spot on to mention how important it is to engage personally. Some things don't work on line - shoes for example - because you have to try them on. Cazoo had to succeed in making cars a commodity but the fatal flaw in that is that "what you see is what you get" doesn't work with cars. Every car is different so you have to be happy with how it drives, the condition and service history and check for concealed faults. Tesla can sell on line because Tesla have made their cars into a commodity, a Tesla is closer to a washmachine than a car (I like Tesla's but they are very different).

When purchasing a vehicle I love to search the market online to find the vehicle I want to buy. Then I make arrangements to view and test drive it before I go ahead. I like the idea and convenience of the vehicle being delivered. But you have to see it first. Imho

Brilliant insight as always 👍👍

Matt, I'm old school when it comes to car buying, I like to go and see the car, check it out personally and test drive it. Also I find face to face contact important, you can tell a great deal about the company and the dependability of the sales staff through chatting in person. I don't believe online car dealing is something i could ever come to terms with, I enjoy the personal touch and that only comes with face to face contact.

Great video, very informative.You're a future top.Gear presenter. I love your style of reporting very refreshing.

Got to say, i could listen to you all day :)

It was a great option when the only option was to buy a car online, it was the perfect solution at the time, I used cinch, car was good value, perfect spec, everything we wanted for my wife, the car was delivered…… 3 options from the spec list were not on the car!!!! They first try to say cars can be modified by their owner including removing optioned items!!! Honestly who would remove 360 cameras?? After a few emails they gave me compensation, however I wouldn’t use again, really poor aftercare, 3 weeks to respond to emails, so frustrating, great video

Lovely put together video

I think the “old fashioned “ way is best. You need to stand in front of a car to assess whether it’s for you or not. Great channel Matt!! 🤓

Worked well for me, I had an Hyundai i20. Wanted to upgrade to an i30. My local Hyundai had no good used cars locally. Cazoo had a few and would deliver them. So I did some youtube searches and decided on an i30. Excellent service from Cazoo, worked for some but as you said there model was profitable enough.

More of this type of video please! Loved it. I thought the same would happen to Just Eat and Uber Eats etc. but they're still going...

I don’t think it could be explained any better, nail and head. They were simply too ambitious too soon, came in, thought they could be the biggest and sell big volumes without a second thought to everything you said. Great video.

Great video Matt. I've always thought buying a car like a washing machine was a stupid idea.

Matt, you need to sell aftermarket products you may not like them but its additional profit. You can sell them honestly if they are good. Paint protection works if its applied correctly and warranty and gap are no brainers just read the small print!! I really like your work ethic and your moral compass points in the right direction. Keep them coming mate.......