I learned about the “auto” feature on a website chat with Heybike earlier today, and that fixed my problem with that auto-on feature. I also learned how to decrease the PAS1 so I don’t get whiplash when taking off!😄 I remember that you said one of your tires was overinflated? Mine were both at 22psi, so I had to bring those down a tad.
Thanks for this video and all the tips on issues I might find when my new Ranger S gets here. I think a spot or two of hot glue under the rubber where the wires pass through to the frame might be an easy fix. I'm going to do that on mine before I even ride it. 😊 Phil
I think it will be to fast either way. I wanted that feature because I thought it would be nice going up my apartment stairs. Looks like it's gonna be a real problem for me.
We had the same issues with assembly, but we figured it out. The video was helpful. I’ve got the front basket to install, and I bought the Heybike saddlebags, which seem pretty nice. Looks like they’ve put a fairly stiff, thin plastic panel in the back of each bag so they will hold their shape and not get into the spokes-some folks on other videos seemed to have problems with that, but it looks like Heybike listened and fixed the issue. I’m going to sew a waterproof liner for the basket so things won’t fall out. I love to sew, so now I have an excuse to sew some more, lol!😄 Might just make more saddlebags, too!
Hi great bike review. Have you contacted heybike about the issues? I’m hoping they could fix them. But anyways does the shimano gear increase the speed? Cause I watched reviews of their ranger and it did. So I’m hoping it doesn’t stop at 20mph was hoping at least 25mph
I have reached out, just waiting to hear back. The shimano gear shifter just changes the position of the chain and affects how hard you have to pedal. Its already in the highest gear. I can't pedal any faster to make it go faster, maybe a younger person can. On other ebikes you can use the throttle only to go the max speed. Not sure why heybike is restricting it. I hope to know more tomorrow.
Use the app to change to class 3. 28mph. The free mirrors that come with bike don't work on these handle bars. I haven't figured out to make front forks tight. When I push the handle bars forward or backward there is slight movement in the forks.
I have this bike and we ordered the basket with the iron bottom for the back and it appears that the holes do not line up in the correct position, for mounting. Do you know anything about this?
No sorry. I don't have the bike anymore. However, I have an aftermarket rear basket that I like and I attach it to any rear rack with heavy duty zip ties. I have the ones I use in my Amazon store. I think they were rated at 75lbs each. Very heavy duty and I have not had any problems with them.
That's the problem. Its sold as a class3 with a top speed of 28mph. However, to get to 28 it by pedal only. But the gears are not matched well so your spinning your legs very fast to get there. I can't get it over 24 and that only for a brief moment because I just can't keep up with it. When riding with the throttle only, it will only do 21.5.. In the app, its already set for 28. Just can't get there.
@@EbikeReviews Hmm. Sounds like it needs a different cassette with fewer teeth at top end. I was really zeroing in on this one as a first Ebike after weeks of searching and videos, but now I’m not as sure. Their website and info on bikes leaves a bit to be desired. I don’t see anything on torque specs although I’m guessing around 80nm.
@@petethehawk5186 Its a good bike, if you don't want or need to go faster. I heard back from support this afternoon, they escalated my case to an engineer so we should know more next week.
@@mlfurgerson NO. They avoid the question. However, they sent me a new controller and said some of the first batch bikes may have a controller issue. I received it but have not installed it yet. Yesterday I was on a group ride with someone on a new Tyson. I ran out of battery after 24 rough miles. He still had 1/2 a battery left. They are almost the same. So something is not right. Hope the controller fixes it.
I guess it depends on your riding style and what you plan to do with it. 750w motor from the Ranger S is powerful, but appears to limit your speed which is disappointing. Other than speed, I have no regrets.
@@EbikeReviews I watched a video on RU-vid and somehow I have my Ranger going quite fast. I can beat the S in speed, I like my drink holder, I like the lighter weight, I just like my Ranger better all around.
Good video man but it's a bummer that the bike only goes 21 miles an hour in the throttle. For what you're paying for it should be going twenty eight like they advertise that must be false advertisement
You know really that doesn't even make any sense if you're going 28 miles an with the throttle or if you're going 28 miles an hour peddling what difference does it really make you're still going 28 miles an hour
@@donwilson350 If you ride the bike you would understand. The gear ratio makes it near impossible to pedal up to 28mph and its not sustainable because your spinning so fast. So there is a significant difference. It also makes a difference for anyone that is not able to pedal much but maybe they wanted to the full speed of the bike like it was advertised. Makes a big difference to them too.
Hi there ,love your videos, just got my ranger s and have been riding a bit, trying to get used to an e-bike, first one I have, I have one problem, maybe you can give me some ideas, shifting from 1 to 7 it’s ok but when I use the thumb shift to go to a lower setting, it does not transition smoothly, any thoughts?
So does it sound like the chain is not transitioning and its grinding or catching on the gear? If so, you probably need to adjust your derailer. Here's a good video explaining how to do it. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-GWRdLIg79Mo.html
I have brain cancer and I have trouble pulling the bike together, especially the rear large basket. Can you make a long detail video on how to assemble the Ranger s
Sorry to hear about the cancer. I had planned to make a video, but ran into a little trouble during assembly and had to stop filming. So there wont be an assembly video. But, heybike made one, its not complete , but its better than nothing. ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-9rDUqSRgfcc.html&pp=ygUZaGV5YmlrZSByYW5nZXIgcyBhc3NlbWJseQ%3D%3D
@@isabelr6292 4'11" is the minimum recommended height. I'm not 4' 11" so I can't say how easy it is to get on and off. But for a big guy it is. I would say you should be fine with it. It weighs 72lbs which sounds like a lot. It is if you need to pick it up to load it in a car or something. But to just ride it, you don't notice the weight. Its actually easy to keep it balanced.
@@zhuzhuzhzu9403 I agree, they have great prices, but not a lot of extra features. I have heard they have excellent customer service. I tired to work with them when the Xpedition, Trike and 3,0 came out, but they were not interested. So I can't speak for the quality myself, I just rely on feedback from current owners.
yes a couple of times. So far they keep telling me to make sure its set for 28mph in the app. I sent them screen shots and I'm waiting for a response. They never confirmed if its supposed to do 28mph in throttle only or if its only with Pedal Assist. waiting...
@@EbikeReviews I’m having trouble with my Ranger S now. 😩 I got instructions from the website chat about using the app to adjust the speed so I didn’t get whiplash on PAS1. That worked for awhile, but it went back to whiplash mode. I do one or two pedals on PAS 1, and I jet up to over 10 mph, even with my max speed setting at 12 mph. Sometimes, the PAS won’t kick in for over 10 pedals, but I can hear the motor humming (that doesn’t sound like a good thing to me), and then it kicks in to whiplash mode again. I’ve used the app, same thing, turned everything off and back on, same thing. I have deleted the app, reloaded it, but I have yet to test the bike using settings with the new app download. If THAT doesn’t work, I’ll contact Heybike again. Could it be the display malfunctioning? The controller or the motor?? Hmmm.
@@EbikeReviews, okay, I think I figured it out. In the app, in Personalization and located above the speed settings for each PAS level is an option to have the throttle match the speed setting of the PAS level in which you are riding, or have full speed throttle. I had full speed throttle selected because I use the throttle when I take off and mount the bike. I also like to sometimes zoom across an intersection. The personalized settings won’t work unless the throttle matches the PAS speeds. So now I take off using PAS2, which gives enough speed for takeoff, if that makes sense. So I love my bike again, but I wish I could have the option of full throttle. And maybe there’s a way I can get that, so I’m still going to contact Heybike and find out. There IS a learning curve to this bike!😄
@@Jen-CelticWarrior I received a reply from support, they are going to ask the "Engineer" about not being about to go full throttle to 28mph and get back to me some time next week. I like the bike for many reasons, its fun, has some great features, but don't sell me a ebike and say it goes 28mph, when it can barley do 20.
DONT BUY FROM HEY BIKE!!!!!! they use fedex and don't hold up any of the delivery dates. im on the 4th day in two weeks they said it would be delivered and not only will fedex not help me get my package but after calling heybikes phone number they tell me its not actually customer service and someone named kevin would call me back for customer service. its been over a week and no phone call or bike. ive included screenshots of the times it said it would be there "today". even a text from fedex demanding saying i have to be there to sign just for me to be told by fed ex actually maybe in another two days. customer service at heybike doesnt even exist. its all a money grab!!!!!
