With this video's help, my $170 piece of plastic is now broken beyond repair. At least now I can confidently send my hideaway reel to the landfill. I feel like an idiot wasting hours researching and trying to fix it. I will NEVER buy a Suncast product again.
Your mileage may vary. I bought a used Suncast Hose Mobile over 25 years ago. Over 15 years ago I bought a new in/out tube assembly from Suncast because the inlet hose kept popping out. Been fine since. Just today I disassembled it to relube the o-rings. There are a couple of minor cracks in the frame, but I hope to get another 10 years out of it. We had another hose cart with the name Better Homes and Gardens, that obviously was made for them by Suncast. But that cart used another type of plastic for the frame, which totally fell apart after about 25 years. Now it is in the landfill.
I have to say, 😮 the job you did explaining how to get this PITA apart was excellent! I watched the remaining 7-minutes just after I crushed it with my skid-loader. I guess I’m impatient!!!
I went to use the hose last night and the connector let go on the outside. I looked for a replacement but that was a 100 dollars plus tax. Not going to happen. So today, I thought there must be someone at least as smart as I am who knows how to fix this thing. Well, lookee that! I found your video and who do you represent but Suncast itself. Coolest thing ever when the Lord gives you the smarts to look up things on RU-vid. Thanks so very much and I went out, took it apart, broke some stuff and put it back together again and it works great.
Nice that you put this video out. The engineers that designed these products need to do better though, what a PITA. Once you mentioned the rubber mallet I knew this was going to be a PITA.
What a Mickey Mouse way to put this thing together. I ended up trashing those round snap-in parts before finally beating them apart with a mallet. I wish you had spent the extra $0.75 and put it together with bolts. I doubt I’ll be able to get these prices back together because I had to butcher them so badly.
Bought the inside black part (which was leaking) and using this video was able to get it installed, together again, and it's not leaking. Cheers for the video.
Suncoast hose reels last 3 to 5 years then break at the hose connection due to hot/cold and mechanical stress, it is plastic for a reason (designed to break) and difficult to repair for most people (designed that way) . It also costs $15 for the parts. I figure 95% of people just buy a new reel and throw away the old. Props to suncast R&D, marketing and overall C-level strategy for making these!
This is a horrible product my cart is 2 years old. The inside part broke. I'm a woman and taking this apart is horrendous. My wrists are throbbing. I need to take some ibuprophen. They make the part so challenging to get to on purpose. The plastic is brittle on purpose. I'd pay $200 for a forever cart made of all stainless steel parts inside that I would never have to replace. I hate this. I wish I was born in the early 1900's because in the 40's everything was made to out last you.
Thanks so much for this video! My handle broke and I was afraid replacing it would be a nightmare, but this video made it super easy! It came apart easily and the new one snapped right in!
In/ Out tube replacement part (0461685A) is $5.48. Shipping is $14!!! 😆 😅 😂 🤣Seriously? Is this part available anywhere in a retail store? I bought the entire hose reel for $40. LOL!!
Thanks for the video , I heard some bad reviews about this breaking so fast but picked up one today , just because it's made in the USA and I always like to support US jobs. Will see how it's going.
Thank you I need the hose connector replacing supply link if anyone knows That's what broke on mine and I've got it all apart ready to replace it but unsure where they sell those
Very clear and easy-to-follow instructions. It would be helpful, though, if you provided the name of the clamp and/or provided a link for purchase. (5:10)
I wish I had seen these comments about this repair before buying my Suncast Reel hose, which I only used it for one year. I read to not leave the reel hose outside during the winter, so l kept it in my garage during the winter but when the spring came I could not used it. It as leaking! Maybe I should have kept in a very cozy room close to the fireplace! What a piece of sh..!
my hose reel keeps on separating the inner and outer tube every time i open the water valve, is there a replacement parts for inner and outer tube, and what part number
this is why I am here as well. That yellow clip just wore out and doesn't hold the piece onto the male part (witht the two red/orange orings) on the cart.
Making the out tube out of something beside plastic i.e Aluminum would have been a no Brainer. Having to use a long screwdriver and a rubber mallet to get the thing apart was beyond ridiculous. I threw it up against the poured concrete wall after 15 min. of that insane instruction. Securing the clamshell type contraption together with 4 long bolts and nuts would have been far easier than prying apart with a screwdriver and using a rubber mallet. Very poor design, not user friendly in the least. The amount of time you used to come up with this asinine design is beyond mind numbing. I gave up and threw it in the garbage. Will not be buying another Suncast product that's for sure. If your your design was to limit the need for tools to repair you failed, you've just instructed people to use a tool that is not it's intended use. Would be shocked if you weren't eventually sued because someone got injured using a tool for unintended use that you instructed them on. You need to go back to the drawing board.
if it lasted then people would not throw away and buy a new one? oh wait that was their strategy! lol i bought 2 until i finally fixed on and will post a video.
My intube pops out under any water pressure. I have a different intube than the one pictured in your video. Mine has a narrower "in-part" with 2 pink O-rings. Have a lost a clip? Can't figure out why it's started popping out.
@@calvinpryor I'm not sure what part number but I bought one without the yellow clip, it has 2 I guess you can call them teeth that clips in nicely. Doesn't pop out anymore.
@@mensurhodzic6754 I found the replacement part section on the Suncast website. The in/out tube combo (with brass threads) is about $20 with shipping. I'ts on the way.
Why don't you make these parts to last? For starters I need 0463546 and the website says it's $16 UPS shipping more than the part. Why no USPS available? I had this for only 2 years and it broke. Things used to last 40 years. This is not okay. This is human slavery. I have to work very hard just to survive and keep replacing the things that break. This is a new form of tyranny and oppression that people are slowly becoming accustomed to. From the $900 AI washer that break on year 3. The refrigerators, the Central AC compressors that give out right after the 5 year warranty and then you have to pay $2K+ to get it swapped out. The injustice of this vampire capitalist system is just too much for someone to bare. Why is the design of this cart so hard to open. You know my hands hurt from doing this. Not that many people have all those tools. I'm supposed to go buy $30 of clamps just so I can work on this? Then pay $15 for part plus $16 for shipping or just buy a new cart? I hate this new reality. It's just one notch up from being born to mine cobolt as a child barefoot for china. This is as good as it gets for many and this is very sad.
I was able to do that just removing the crank handle and out-tube (yellow thingy), prying apart the supports and reversing the reel. I did not have to disassemble the reel hub at all. Was surprisingly easy.
It is referred to as a leader hose. It has two female ends. You could also manufacture one with an old garden hose cut to length and add female connectors to both ends.
What a marvel of crappy engineering. Having a couple of plastic bolts was too fancy for you? The damn thing doesn't come apart, as the plastic gets softer due to the cold/hot cycles, and prying the parts apart with a screwdriver would only bend the plastic.
Terrible design, but obviously done on purpose so the plastic parts (the in-tube in my case) don't last, and forces the hapless consumer to shell out $$$ for a new unit. No more Suncast for me.
YES!!! Nice to know how to pull it apart, but would be really great to find a video that told you how to take apart, AND how/where to get replacement parts that fail rather quickly.
Does anybody know if the inlet hose is reversible so it is on the opposite side? in other words, so the handle instead of being on the right side where facing the reel, will be on the left side and the inlet hose will be on the right side.
