Hotel Skit Compilation 12 

Idk how Jessica can play someone someone likeable like the receptionist or manager and then all the dislikeable characters to perfection. She reminds me of Fire Dept Chronicles. Look him up. He's just as amazing.

The second one... it's literally traumatizing when your parent behaves like this and embarrasses you everywhere.

My daughter once left her favorite necklace in a hotel room and we were a couple hours away when she figured it out. I would’ve been more than happy to pay for shipping but they covered it for me. Of course, it wasn’t very expensive for a small item.

“Oh, I don’t mind at all; I live for the drama!” And with those words, the character of Nat was established. She’s the best.

Jess changes EVERYTHING to create these characters; mannerisms, inflection, language style, facial expressions, and they are spot on! Really an exceptional actress.

It would be so cool to see the whole storyline of Natalia from her saying room numbers to the tea loving girl she is

Imho, not mentioning the room number out loud should become the standard everywhere in the world.

The entitlement of the first one. Incredible.

First skit - Ship that item back COD! She wants it - she will pay.

The only reasonable response to the 1st scenario (if not immediately effusive thanks) is to ask if there’s a cheaper shipping method, if not, once you’ve confirmed that even C.O.D. isn’t cheaper, you thank the hotel & pay if replacing the item’s more than the fees to get it back from the hotel… & thank them for the generosity of their extra work on your behalf.

Ik im not a hotel worker or manager, but this seems SO RELATABLE for the workers & managers, RIP 😭

The last one should be standard protocol for ANY GUEST - high profile, reward member, elite, regular person traveling with family or just a regular joe schmo etc etc

I've traveled on business so many times but never noticed that the room number wasn't said out loud. Thanks to you, I paid attention to this on my last trips: and indeed!

"Hey buddy. It's my first time buying a house and I'm not making a habit out of it. You're not gonna make me pay or are we gonna have a problem?"

When someone's been working in similar workplaces "so many times, for so many years" and can't believe they have to go through training again... not a good sign. There's a reason they've been through so many employers.

I have done a LOT of traveling, and stayed in more hotels than I can count, but never once thought it odd that they never spoke my room number out, it was always, "here's your keys, your room number is right there"

Natalia character reminds me of many young girls over had the displeasure of working with. They're so sickeningly "sweet" to customers but are totally B's with coworkers and won't listen...

“I call dibs” XD

I love how you’re educating-not just entertaining-HORDES of people through your videos!

Hotel story that I’d love for you to make a skit about: my brother once found a hotel master key! We went to breakfast and then went back up to our room to get our stuff since we were checking out that day and when we got up there, one of our room keys wasn’t working so my brother checked his pockets for the other one that he had only to discover that it was gone. He thought he might have left it at breakfast so he went down to check and sure enough there was a room key by the toaster. He grabbed it and came back up and of course it opened our door. Then for some reason he decided to try it on the door of our friends who were traveling with us (they weren’t in the room at the time) and it unlocked. Then he decided to try it on the doors to a couple of the storage rooms on our floor and it unlocked all of them. Come to find out he had given his room key to my dad to hold onto and then they both forgot that they had done that. He turned the master key in to the front desk later that day when we checked out but the whole I was thinking “some poor hotel employee is about to be in very big trouble” anyway, please make a skit about this! I would love it!

I don’t work in hotels but I do hate when guests ask me to deliver to room and I can’t because the hotel doesn’t allow me to

Frist skit - When I used to work in the hotel industry, at the location I worked at, we always shipped guest lost & found items back to them at no charge to them. Well, I guess they are used to staying at my former hotel brand and figured all good quality hotels would do the same.

There is nothing I love more than correcting an employee's bad habit just to have them give me the eye roll. At that point we can always tell that the employee won't last.

I LOVE how Natalia is SUCH a know it all at first and now she's a drama lover 😂😂😊

Oh yes the hardships never end 😂

Serious question: Are people really as insane as that first lady? It’s not even remotely justifiable to make the hotel pay just b/c you claim you’ve never left something behind before.

These compilations are very good. I've learned so much from them. Thank you so much. I also appreciate hotel staff much more than I already did.

I love this!!

Girl. You left your thing. If you didn't want to pay for shipping, you should have taken it with you?

Here after only twenty minutes btw I love your skits I could watch all the compilations on repeat for hours

Love your videos, Jessica! Keep it up!

Love these skit! Great job!

... and whose fault is it, exactly, that the item got left behind? Be grateful they went to the effort of looking for it! I'm still kicking myself for leaving a bag behind at a science fiction convention that was held in *1986*!

I love ur videos! This is hilarious lol

Great! I like these stories. They make me want to go to a Hotel and cause unique bizarre experiences there. :D Maybe something including frogs and trumpets? I'll have to get creative to make it unforgettable, but it has to be wild! :)

I just got a Pokémon handbook from lost and found. Got a phone a couple years ago

6:23 Blacklisting. Prima facia, Labor Board and EEOC would be all over this, like stink on you know what.

The second one is my mom and if i say something like "mom they're just doing their job" i will be the most evil daughter for the rest of the day

I had to pay for my headphones to be shipped because the fee was cheaper than having to pay for gas for a 8 hour trip.

Think about planning so badly that your whole family ends up in a room whit a single bed

I love your videos and i binge on them... Something about your style though feels as though you are in acting class reading through a script for the first time... Which is uncanny because i assume these are your personal experiences. ♥️🙃

This is crazy, I am watching and enjoying the best hospitality training videos, and I am not even in the industry.

Third and I love your compilations❤

The poor kid! I remember that "Mom!" 😂

YESSSS

Hi Jessica, I really love your skits they're just so entertaining😄💕. My question is 👇👇👇 Can a front desk agent complement the guest's outfit or is it overreacting?🤔

Yes Hotels provide a service..... For a charge!

love the kid:)))

Left my 3 year old sons blanket at a Disney hotel. Took several days for them to overnight special blanket but eventually got done. Would have paid just about anything. Never wanted a fed ex package more

Haha I am an assistant manager in FO. Very good lesson for people who are willing to start GSA!

That attitude would have gotten her FIRED

HOW AM I 9 MINUTES EARLY

our of curiosity regarding the shipping situation... assuming there would be a hotel of the same chain near to the customer's location, could an internal mail process be leveraged to move the item closer to her and she can pick it up from there? Wonder if that process exists in the hotel business. thanks 🙂

I agree that the last one - not saying the room number out loud - should be standard practice. I just curious, how is this handled when the guest is blind? Obviously, I think it's even MORE important not to say the room number out loud, but what is another way to let them know?

If I was fifty years younger,I’d be asking this lady out for a nice dinner.

Who know you could talk on a Bath and Body hand soap, lol

At most hotels I've stayed at, they do write the room number down, but last time they said it out loud and I was so surprised and hated it. Thankfully I wasn't traveralling alone, but that's not the point

I forgot a jacket on a dive trip. They called me *as my name was in it*. I told them just put in lost/found for someone, gift it. They said they could send thru Greyhound and it would get to local greyhound stop for $5-$7. Ok that’s worth it. I go to pick it up/pay. It was in a 5”x8” box. $40. I told GH person “I guess it’s not mine”. He said “I don’t blame you”

Safety and security, the one thing that trumps money, guest service, and everything else.

And that character Natalia in real life, lies fo manager saying "they never told me that in training" even though it was instructed during training.and the manager belies the liar

at least the hotel agreed to ship it back and not tell the person I didn't see anything

Of course it would be out of character, but the smart employee caught at the end, "Yes I am sorry manager I know saying the room number out loud is wrong and now I am writing down and circling the room number for the guests, I am sorry I tried to hide it." But it all worked out, I just meant for future employees.

I lost a very sentimental item at a little hotel in a different country that spoke a language I didn’t speak. I was able to email them and be in contact with someone. We both used Google Translate to help communicate. It took us a little bit of time, but they found it and we were able to get it shipped to me. I would have paid almost anything for it, so I of course paid for the shipping. I didn’t question it at all. I lost it. I pay for it.

It is the hotel's job to provide a service... if you are paying them

❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤❤

So you let the kid make the decision? 😂😂😂

I think I would love to work at hospitality if I was not an engineer

Why do people expect others to pick up from their mistakes?

The act of packaging the item costs the hotel in labor and materials and sh is not being charged for that.

When I was a sophomore in high school, I began to play full contact sports. Please reply with your guess. 👇🏻👍🏻

A while back I was putting things ready for my holiday and couldn’t find 2 very valuable rings. I searched high and low. I knew I had had them on the previous cruise 4 months ago. As a last resort I rang the head office of the Cruise line, and explained that I was really grasping at straws, but did they have my rings by any chance? I nearly fell through the floor when after a few minutes she said ‘yes’ the rings were there. As we were going down to Southampton within the next Couple of days I would collect them, which I did, I was so lucky because they were going to be Auctioned for Charity the very next days, the holding time was just about to expire! As we were on the same ship, I saw the Purser who said an American couple had handed them in! I sent a letter of thanks to them and the Purser said she would make sure they got, obviously they were unable to give me their address due to data protection. That’s luck!

6:57 had a new manager that had just come in exactly this for example what he did wrong was because he saw how to make the sauce in the training manual & the people who gad been working there for a long time that knew how sauces came out we had been making a sauce for a long time so we knew how it looked what it tasted like what was the consistency how it should be but because he was given position of manager coming in brand new again not off of the line or anything like that he was a person that was just hired off the STREET as manager and was given a booklet and because WHAT he saw in the training manual booklet which is when he said that he was right even after we tried to correct him when he kept saying I saw it in the book I saw it in the book I know it's right and then after the owner or general manager corrected him he still tried to play it off by saying well that's what was in the book so i know i did everything right even though we tried to tell him different at that point we all knew what kind of person he was

Is the offer to ship things standard for hotels? I've had issues asking for the hotel to ship things.

How do you handle blind people if you can't say the room number out loud? I get the safety factor for most guests, but I'm just curious about how you handle disabled people. Also, are there tricks to make sure that a room is fully wheelchair accessible? My fiancè, who's in a wheelchair, and I ran into a problem with a motel. They said that the room was wheelchair accessible, but he couldn't get his wheelchair past the bed to use the bathroom.

It's perfectly fair to charge for shipping...but a hotel we stayed at last week is shipping my wife's boots to us at their cost....which makes me more loyal to this brand.

They don't want to pay for shipping something they left? How entitled can you be?

DON'T USE THIRD-PARTY BOOKING

Room nr skit: the guest was still being a b*tch from the beginning. Yes, Natalia's attitude was pretentious and very unwilling to learn, however the guest couldn't know that. All that she saw was a worker making a mistake: "excuse me, i don't like my room nr being said out loud for safety reasons, and i think that the hotel policy doesn't even alllw that, could you change my room?". This would have been more than enough, and then when Nat pulled the "you're being over dramatic" then yes, she would have had all the rights to be pissed off. But snapping back like that was really really rude imho

Momma.

Yeah the hotel provides services for things that AREN'T their fault

For the shipping skit. Why would the hotel pay for shipping on something you forgot?

The room number thing is weird, I always get told the room number verbally. Maybe a US thing? Most hotels have security I'd never thought about it.

I lost a pluto stuff anmails they said they found it but the next day i try to send my info to mail it back but they said no they could not find it

What does she have in her hand in lieu of a phone?

What was left behind that would cost so much to ship?

Why do you include old skits 😢 I'd love to see all fresh and new❤ur my fab

Everyone seems to forget how awful Natalia was on her first day.

That's America anymore. People feel entitled to free EVERYTHING. If it's valuable to you, then YOU pay for it's return.

why is the shipping so much was it a tv 💀

Fourth ❤

First!!!

As always 🤦🏼‍♀️ Guest are so annoying

Jessica, why is it that no matter how many times I comment something respectful, sweet, loving & nice, you never like or reply? It would be nice to get some degree of feedback from you.