Hotel Skit Compilation 5 

same!

Same lol

Same (edit: start chain)

same

Same lol

Not gonna lie, it's my favorite line to sneak into videos. 🤣

Timestamp?

​@@goroufromgenshin57107im very late but its 1:22

​@@goroufromgenshin57107 1:22

@@goroufromgenshin57107 1:22

Please do write that book if you're feeling up for it. Her content doesn't take away your experiences. :)

You absolutely must write your book!

Amazing how often the "Something was stolen by your staff guest" calls back to say that they found the missing item...

I would make a serious note about this on their file, that they tried to falsely accuse a staff member of theft, and get the manager and security involved anyway.

I know its like they wanted to the staff fired for no reason

What?! An even bigger difference? You're totally scamming me! I'm not paying 460 for one night! (thats how I suspect that conversation would go)

🤭🤭🤭

A lot of hotels allow people to shorten their stay without being charged the extra nights that they didn’t use at the end. That guest might have actually saved a few dollars by getting her hotel to make the last night as expensive as the other nights. The idea of making the first night $460 and the rest free, would be a better plan than making all of them the same because then she couldn’t leave early and get any money back.

💯

yep, I'm not that dedicated

Omg, was she German??? 😂😂😂

@@ip1136 🤣 surprisingly, no! Haha

Are you her mommy/ aunt?

​@@ip1136racist

We don't but thank you the amount of Karen's and Kevin's is astonishing. You wouldn't believe the worst offenders are parents of kids in sports. Doesn't matter the sport baseball, soccer, wrestling ect it's seems as soon as they get in the hotel the use it as a babysitter while they sit at the bar and lobby getting drunk and party. Meanwhile there crotch goblins are running the halls , stealing peoples things, screaming fire ,banging on the door and breaking gym equipment. Then when you ask the parents to obey a rule like no partying on the outdoor courtyard after a certain time cause people are sleeping they throw a worst fit then their children and start the entitlement of" well we spend this amount of money and deserve to do what we want "

what I don't understand is why she cared if they check the logs. she could just say yep, whoever it shows entered my room and cleaned it must've taken them, which is what she was already saying...

@@xuploads The only possible reason is that she was trying to scam the hotel into paying her a free pair of expensive shoes. But the lock scan would simply indicate that no staff ever entered her room because she spent the entire day inside with the "Do not disturb" sign on.

Customer service reps really need to start adding the "Able to keep calm and maintain a smile in the face of unimaginable stupidity/entitlement" skill to our resumes. 🤣

@@jessicavanelAMEN!!! I try so hard to be in your 1% of favorite guests!!! People have gotten so rude, stupid & entitled!! Stay sane out there! Signed: New subscriber

I am so glad I work at a customer service job where I'm allowed to (politely) tell people they are acting stupid 😅

I’m always so shocked when I see these. Customer service in Germany takes no bullshit😅

Yes and also Retail workers need to aswell lmao 🤣

I don't get by what you mean by or crayons.

​@@12369jabecause children are typically the ones that use crayons, the implication is that the person they're trying to explain things to is acting like an immature child or that they are stupid.

Great explanation @user-cu2bs8ej1x!

Or "You have more issues than I have tissues."

But she literally _do_ have the time to explain it. And as she can do it with 0 crayons she clearly has the crayons too.

"And you obviously don't know that you just earned a spot on the Do Not Rent list... that's shared with our entire chain. Have A Disney Day!"

And often if you find "a better rate" on those websites, call the hotel and see if they'll match it. Because that way the hotel gets more out of your stay with them than what they would've gotten from that third party.

In one hotel, we had "Cozy Queen" rooms - barely big enough for a queen bed, night-stands, and a dresser (it was a historical building). We would offer these on 3rd party apps for a bargain rate to get occupancy. Folks would show up with parties of 3, 4, or 5 because the 3rd-party app let them book the room that way, even though it only sleeps 2, and only if they're friendly. Lots of grief over those Cozy Queens with 3rd party apps.

Motels tend to have a different pricing model. Some of them have a certain rate regardless of the projected par occupancy or the projected rev par. Their model works by using on-call staff as needed for cleaning (lots of rooms sold? Call out all the housekeepers tomorrow. Only three rooms sold? Just call the most senior one) and similar tricks. As a rule, they tend to have less regular maintenance. A mom-and-pop motel might even just clean the rooms themselves according to their occupancy - or keep the kids home from school to meet demand. Hotels use a demand-based pricing model. Imagine having X number of ice cream cones to sell at a busy beach. If it's a hot day, demand is high, so prices are high, and may increase as your supply drops - Or, on a cool day, it might go the other way. Thus the variable rates.

Overbooking does happen, but most chains try not to. "Walking a guest" is a bit of a black eye, and the other hotels have no reason not to gossip about it -- "Terraton walked a guest last night, didja hear?" One reason for credit cards and cancellation fees is to keep from having to overbook or walk guests.

There is a room matrix that looks like a headache inducing tetris game. Its a calendar generated by room type. When a new booking comes in it gets dropped into a holding tank. You check the notes on the reservation to see if there are any requests, and drop it into a n open slot. If the requests are specific you can lock the reservation in and if they arent you can keep the room moveable, so if somebody comes in early you can switch the room quickly to a room that is clean.

Hi Tess! The way rooms are assigned has varied wildly from each hotel I've ever worked at. When I worked for a small boutique hotel, the morning Front Desk Agent actually went through every single arrival that day (usually we had no more than 50 arrivals in a day) and read the comments to see if they had any room preferences/what status they held in the hotel's reward program, then would pre-assign them based on that. When I worked for a hotel with 1,000+ rooms, there was a team dedicated to assigning and moving rooms, very much like a Tetris game. The most I would do, usually, would be to try and fill "holes". For example, if we had someone booked to a room for 10 nights, then had a two night gap, then another person coming in for 7 nights, I tried to fill that "hole" with a 2-night stay. Things get EVEN MORE complicated when hotels sell rooms based on multiple factors; like bed type, view, proximity to amenities, etc. There are a ton of factors that could have contributed to the hotel asking you to change your room when you extended. 😅 It is definitely way more complicated than anyone would expect! tldr; Different hotels have different criteria for assigning rooms, mainly depending on the hotel type!

I thought the same thing when i watched a different one of her videos. At least we can see where we screwed up and have the chance to change those behaviors! Some people don't care/ don't see how they're the problem. Don't beat yourself up, just remember they're working a very high strees job and try to be compassionate and kind next time ❤❤❤❤

@@Almanatrix Absolutely. 😍

Live and learn.

AMEN as a housekeeper I absolutely DESPISE sports groups and busses. Sports groups because they always leave a mess and never a tip and basically the same with busses only they just take up ALL of the double bedded rooms (yes I know it's my job but makes it no less annoying) so it's so much extra work and then no tips either.

Worked at one hotel near an aquarium. School groups would come in with minimum supervision. We had one group chucking ice cubes down the atrium from the tenth floor. A server in the lobby was injured - they drew blood from his scalp - and we wound up blacklisting that school for a while. Yes, you can draw blood with ice if there's enough gravity involved.

@@lindsayanthony6819 I feel you before becoming front desk I worked at another hotel as a housekeeper hated doing double beds and construction workers were the worst their room always stinks of sweaty socks and grossness and they always had mud caked on the carpet,vomit in the toilet and bathtub from drinking heavily after work.

Also, murder doesn't look good on a resume.

Had a guest once that wanted only perfect squares in the room number. We had to move bookings to free up room 419. Not kidding.

Hmm, 🤨. Their card probably didn’t decline. The front desk probably didn’t know what they were doing. They were only supposed to hold your card for incidentals. And the reason why that card didn’t go through because of the incidentals and taxes. But that’s just my guess.

While I can't speak on the upgrades portion, as a housekeeper I can say that the "desired " (for lack of better term) tip rate is between $2-$5 a night.. personally I'd be happy if every room left even a dollar (even if it's coins)... hope this helps a little. 😊

@lindsayanthony6819 hi , I always try to leave a few dollars for the house keepers and I make a note also that way they know the money is for them. If there was just money there on the table they might be afraid to take it because they would feel it's stealing.

@@thebeddoctor4273 you are the best kind of guest honestly.

@lindsayanthony6819 lol. Thank you. I cant imagine these videos being true. People are ridiculous. I try to be kind and respectful to the front desk folks. Usually tip them a $20 or a $50 depending on the room type

@@thebeddoctor4273 listen.. you can stay in one of my rooms any day you like. Lmao

Suppose there's a convention Saturday Night and every room in 50 miles will be sold. Rates go up. Suppose it's midweek in February or November. Rates go down. It's based on a variety of factors, including how many people are expected to be in town, how many total rooms are available at all hotels, what percentage of "par" your hotel normally attracts, and so forth. Bottom line: It's like trying to sell ice cream cones before they melt.