Both of my parents have sensitive noses, so I actually get the “smelling a room” thing. You don’t want a room where the smell will make you sick. But smelling multiple rooms when you’ve already found a good one makes no sense.
Why am I getting notifications for new replies if the comment is not mine and I don't have a reply? (I have one now, but I got the notifications before this reply.)
My mom has severe allergies and asthma so Ive seen her go into a hotel room that seemed fine and then get severely affected by any smell of mold or dust in the ventilation for the room, so yeah smelling a room as the first step before unpacking had always been a thing for our family 😂. However she never asked to sniff the room first, we just had to ask for a different room sometimes. But continuing to want to sniff other rooms after the first one is fine is insane!
Not insane... just different wiring of the brain. 15-20% of the population is neurodiverse, while only 10% is left-handed. It's much more common than people realize, we're just told not to talk about it because "we're crazy."
I just stayed in a hotel this weekend and everytime I did anything I thought of Jess and asked myself if this would cause a problem for the nice people that work there.
The lady wanting to smell multiple rooms makes me laugh hysterically. I am allergic to pets and cigarettes smoke and when I make the reservation, I simply explain that and usually I am put in a room that smells fantastic. I don’t have a need to go smell multiple rooms. Anybody that wants to smell multiple rooms is just an unusual person.
I work in retail and one guy lied to the front end about a price I told him on an item. He has a history of wheedling prices from us. I charged up, corrected the situation and never gave him an accommodation again. Be nice and respectful to people in the service industry and they will usually bend over backwards to help you, but mess with them......
Having worked in Customer Service I’ve learned two things. If you want the ultimate in receiving customer service do these things. 1. Use their name and be sincere when doing so. 2. Display common courtesy and give a little leeway with the representative as you don’t know what kind of day/week they’ve had. For all you know they could’ve just found out a family member has just died. Show some grace. Something I do is when I get excellent service is I’ll talk to the manager (without the representative present and ask if they can receive mail at work. If they can, I’ll send a hand written thank you you card with a gift card to buy lunch. Then, I’ll send another card to the manager praising the employee for their outstanding service. I’ll also write a review of my experience and praise the employee for their service.
It wasn't smelling rooms but I had a friend I worked with who was part of a "restaurant group" we formed. But we noticed right away that it wasn't going to work for her. Every restaurant we would go to she ask to have "a tray of silverware" brought to our table and she would sit and go through until she found silverware with no water marks on them. I didn't work in a restaurant but I worked in the kitchen of a large hospital, workers do not have the time to dry utensils, nor do they have the time to re-wash utensils that she touched while routing for a non-water marked silverware. We politely informed her that she would have to bring her own silverware from now on or we wouldn't invite her to lunch or dinner. She brought her own.
The smelling one has to be my favorite out of all of them I need a small each of the rooms in order to make sure I can sleep in it like WTF that one's still mind boggles me to this day 😂
Obviously you are not familiar with fragrance/chemical intolerance. We are so sensitive to them that we get very ill and a fever when exposed to small amounts that others can not even detect. I cannot travel anymore. It's heartbreaking.
My wife & I were CSR's in two different hospitals... Oh my, the stories, the lies, the stealing, the entitlement, the karens... Time to write a book of horror stories😂
So i have hyperosmia (aka I'm a super-smeller) i can understand not wanting a room because of the way it smells, especially when there is no such thing as scentless for me but smelling another room after you found one that works is just not acceptable.
As someone who's been staying in hotels for 40+ years (I am a "Marriott Lifetime Titanium Elite", though I'm not sure why), I find these hilarious if a bit painful. 🤣 I have deep sympathy and appreciation for hotel staff.
3:00 I once accidentally tried to check-in to the wrong Marriott. I booked at Courtyard by Marriott, so once I saw the sign for a Marriott, I assumed it was the correct one. They were both on the same street. 😅
A clean room is a room where you cannot smell anything, but hotels seem to think a clean room is 3 different scented products in the bathroom, 2 in the living area, window/mirror cleaner, an air freshener on the way out, and the supervisors overdone perfume who checked and released the room. Hint lemon scent to one person smells like a sweaty locker room to another.
2 is multiple. Sounded like hubby was mad too, probably isn't the first time she's tried that stunt. If she's that sensitive to smell, maybe she should take it up with a doctor... Yes, there may be medical reasons to have a veto on funny-smelling rooms. Fair enough, but it should be a case of "veto" not "choose". And anybody who promises ability to smell multiple rooms and fails to note it in the notes should be "retrained". --Actually, last time I was at a hotel, I put the AC unit to heat, it smelled a bit--just typical "heater hasn't run for a while" smell. Flipped to cool and it was fine, smell cleared up. Didn't matter to me for the stay, but I did mention to the front desk when I checked out that maybe someone should check the heater and clean it for operation before someone actually needed it.
I wouldn't ask to smell-test multiple rooms before getting a key, but scents, smoke residue, and mold are three common triggers for my asthma and migraines. Do you know what the doctors have told me? Avoid exposure to scents, smoke and its residue, and mold. This is allergy & asthma 101 level stuff.
“How do you miss the several giant signs?” They don’t miss it the just don’t read it. I can’t tell you the amount of times people walk up to registers with a big sign on them saying “registers closed” and try to scan their items. Then they get mad at you as if it’s your fault
I once had a problem with a hotel room, which had the toilet ventilation sort of broken... and the bad smell from another room would come to mine and infest it. I had to wait like 2 hours before I could get a new room... after checking in
I have done that "What" dance on the phone trying to figure out how I can nicely tell the person to just tell me what is wrong with their pet so I can get them scheduled with the doctor
Ive got Aspergers and have to stay in hotels really often. I really wish i could pre-smell rooms, ive suffered through some bad ones. Some of my sensory things are smells and temperature, so i also cant just turn the ac on to really low to mask the odor to try to get around it 😂
@@riahlexington I'm not the same person, but air fresheners are the WORST for me. I can't get a sleep study because the clinic that takes my insurance uses so much air fresheners that my eyes/nose/throat just itched and burned horribly. The tech confirmed they wouldn't get useful data if I'm having an allergy attack, but the staff can't accommodate me because they don't need my business when their waiting list is months and months long.
Well you do have to understand that some hotels have a policy. A policy that can't be broken to where they could get fired. And one can be that they need to clean after anyone enters a room and leaves no matter how long they been there. If it smelt bad the first two times then yeah they need to accommodate. Girl said first one was good though so.
You are hilarious! Love the bottle 🍼 of shampoo as a Cellphone 📱! They'll try anything! When I worked for the Airlines this woman was checking in for our EWR(Newark) flight ✈️ to connect to Paris After checking in she went outside to smoke a cigarette 🚬 Missed the Boarding call and then tried to have us re protect her on another Carrier! She claimed we messed up her quick weekend shopping 🛒 spree! She was so looking forward to leaving her husband and sons to their Man Cave experience while she pirouettes through the Champs Eli Sai with her shopping 🛍️ bags in tow!
Guest: Well the person who checked me in last time said - Employee: Lemme stop you right there. This is standard procedure in this hotel, in fact it's standard procedure in most hotels. Literally everyone in this building will tell you the exact same thing I just did. So before you try to claim that the last person told you something different, let me assure you that they absolutely did not.
Had to change rooms in Branson, MO because it was suppose to be non smoking. Smell came through vents, but had lingering effects. Always thought it was my allergies, but now know it was also migraines. I always call the hotel to be sure they have ozone machines. I was also in hotel industry and know that some owners will put a non smoking plate over a smoking plate.
I would have "accidentally " hung up on the first video! lol I know people like that customer who talk too much! My dad's girlfriend was like that! You could put the phone down walk away from the phone for a long time come back and she wouldn't know you left lol
It is hilarious how - in one skit - you can portray both the most patient person AND the most insane person in our society. It makes me wonder if hotel check-in desks should be protected like bank tellers at a drive through.
I am thinking maybe he did tell them it would be ready but never thought they would arrive at 7am. Maybe he was told 7 or 7 o clockbut he thought like mostwould they meant 7pm.
First skit... GIRL, YOU HAVE THE PAITIENCE OF A SAINT, I WOULD BE SO CLOSE TO SCREAMING DOWN THE PHONE FOR HER TO JUST GIVE ME HER LAST NAME AND ZIP IT, THAT THE MANAGER WOULD HAVE TO TAKE THE PHONE FROM ME
Jessica, my son is a Door Dasher and he has his own Karens. Last night he had an order for some groceries. While getting his order, woman came up to him and asked him where the oakmeal was, he replied, row 4 and then he carried on. Karen barked at him to go get it. Son said she looked healthy, go get it herself. Karen blew up and stormed off to get the manager. She came back yelling at the manager to fire my son, he didn't do his job. The manager told the lady that he could not fire my son because he was doing his job, because he was a Dasher and did not work at that market. The manager and my son just looked at each other and smiled as Karen stomped off. My son may not work there but he knows the store very well, in fact my whole family knows it well, we shop there at least twice a week.
Only my 2nd day on the front desk and I already had someone give me their name who was not in the system. Looked up the confirmation number and it didn't exist. They said, "This is the better than you would've expected hotel, right?" I said No, that's across the street. Plus, I'm already on the front desk even though I'm not done training yet.
My mom and I regularly stay at the Emerald Beach Resort on St. Thomas (Virgin Islands) because we live on St. John and go over for early morning medical appointments for her long COVID, and they’re the most convenient hotel that accepts dogs on STT. We love being in the king bed room closest to the ice machine because she uses so much ice 😂 We specifically request it and they usually can give it to us because most people don’t want ground floor or to be so close to the ice machine.
As someone with severe environmental sensitivities, I understand the sentiment of wanting to sniff a room I would be spending the next 12 hours or so in. But I would never ask! If a staff person actually let her sniff a room, more power to all of you.
The stupidity if customers is astounding.. And when you try to explain these situations to other ppl you seem petty.. but like.. its the small idiotic things they do that really just blows my mind. Ppl really dont want to use their brain and then give you sass in exchange for your patience
Ok random question that popped in my mind while seeing this video.. Idk if it'll even be seen but here goes.. So I assume there is a time during the year where hotel reservations are just slow.. Like sometimes a room would go unused for days maybe weeks at a time.. So assuming the worst case scenario, let's take the covid lockdown where for obvious reasons rooms weren't being used. So how are they maintained? Like are the rooms cleaned once or twice a week? Or is it that the room is once cleaned after it has been used and next time directly before another guest arrives? Because I assume apart from cleanliness, other things like AC, lights, etc need maintenance.. Yeah ik this was very badly framed but that's my question.
Hotels typically have rooms of the same type, so if some of rooms of the same type are unsold, we use this opportunity to perform sheduled maintenance or deep cleaning procedures (such as cleaning bathroom tiles with a pressure washer). The next day, the room that was not assigned to guests the day before will be 100% assigned to new arrivals. I.e. rooms are allocated on a rotating basis to guests, so there are no rooms left empty for days or weeks. We also reduce prices in the low season to sell as many rooms as possible. Please keep in mind that each hotel operates differently and other hotels may have different protocols. Regarding COVID, we were closed for only three months, every day we carried out routine maintenance and some cleaning procedures (such as opening windows to ventilate the premises, flushing toilets to avoid unpleasant odors) in all rooms, and basic cleaning was carried out on rotating basis (about once a week for each room). And before reopening we did general cleaning for all rooms and premises.
oh man i hope i never work at a full service hotel. We have call centers and central reservation teams that take calls like that so we can do our jobs.
Honestly i think the lady who wanted to smell rooms may have had OCD, anxiety, severe allergies, or possibly Autism. I can't think of another reason that someone would do that and be so insistant on a certain amount of rooms
Neurodivergents everywhere are feeling all the feels for the woman who wanted to smell multiple rooms. For out brains, "okay... room #1 is like a pebble in my shoe. I can probably make that work. WOAH! Room #2 is like a boulder in my shoe!. It would be super helpful if I could smell one or two more, because maybe one of them is more a long the lines of a few grains of sand. If they would have told me that staffing would be an issues, I would have happily arrived at 2 PM when they had more staff on to make it easier. I'm sorry my brain works differently than how you think its supposed to, but 15-20% of the population is neurodivergent. Only 10% of the population is left handed, so we're not are rare as you think, we've just been told to keep quiet about it out whole lives. Lefties get appropriate desks and sissors in school without asking!
I can understand having sensory issues that bad but she should’ve gone with the first one that didn’t bother her, demanding to smell even more just for a “better” one is entitled.
