The Sneaky Guest 

I feel the same way, if only there was a way to punish the adults that wouldn't effect the kids, but of course if the adults are served any sort of conciquence, they dip

Opportunity for part 2

​@@daniellegammon967You have to change your frame of reference. If the consequences for the actions of adult parents carry on to their children, it's not on the ones who enacted the consequences, it's on the parents. It is the parents doing it to the children, not the hotel or police or whoever. That's what being responsible for children means.

Never said that I was punishing both, but if the parents dip upon being served consequences, their kids activity is ruined because they need to leave with their parents@@Bolpat

Yeah, my mother was always like this. Well, *is* like this. I'm just an adult now and not a part of her crap. But I've had many humiliating and stressful experiences because of her. I'm glad that when I was a child people didn't have easy ways to film my mother in action, because I'd have been in many a viral video, and my bullies would have had the time of their life.

It's not a line. The sad thing is this is commonplace. I worked at a hotel for 6 years, I had to often ask for names and room numbers cause ppl would try to steal food from our breakfast. They'd walk up from the crap hotels and try to act like they are guests. They'd give a fake room number too. It's really funny when they'd give a number we don't have. It was a small hotel. 2 stories. So some ppl would lie and give themselves away and say 301 or something like that. I'd just laugh and say you're not a guest here please leave. Idk why but people think hotels are public spaces when they are not. You aren't even allowed in our parking lot. I had to knock on people's car windows several times cause they'd park and try to sleep in our parking lot. The hotel business is wild. I've seen some crazy stuff.

@@GundamGokuTVit does make sense why it happens tho

Yep. I worked at a pool and several people 'threatened my job' when I wouldn't let them in without a membership because it meant they'd stop coming and my workplace "would lose out on so much business". Like I'm pretty sure letting you in for *free* doesn't make them any money. And no, doing my job doesn't 'threaten my job'. Letting you in would. Then again I had someone claim to be best friends with my boss (who was clearly lying seeing as she didn't even know his name) actually follow through on her threat to report me to my boss for not believing she was his best friend. 🤦 Which went exactly as well as you'd expect.

@@GundamGokuTV Yeah I'm not surprised people do this. Tbh if it was a bigger hotel and they weren't very stringent about checking people who came into breakfast, you could probably get away with getting a full-course breakfast completely free. It's stealing & trespassing, but who's gonna stop someone if they know they probably won't get caught?

@@kelvisaisawesome how so? Didnt take long for the scum to show up

The other thing missing is telling the Karen that perhaps the nicer pool and breakfast are part of the reason why their hotel is more expensive than the other one.

Natalia did ask for some tea back. I know Natalia is supposed to depict a subpar employee but she deserves the satisfaction of the end of the story.

@@philippegauvin-vallee9371 I suspect she got a phone call immediately after the breakfast part, considering her big grin as she was right there to tell Karen, "Welcome back" when she and the kids returned.

Yes!

​@@HariSeldon913Good observation 😍

And as soon as she leaves the friend working there call the other hotel to tell all about it. 😄

🎉😂😂

Now THIS I want to see!!!! Yes, please Jessica. The story needs a good ending!!!

*_also getting added to the shmariot DNS list noises_*

😂

It is exemplary customer service. Problem is you are not a customer and I am treating you as such.

I actually had a woman GO OFF on me and my co-workers when I wouldn't let her steal a rose bush. "I'M NEVER COMING HERE AGAIN!" That's great ma'am. We appreciate your sacrifice. BYE, FELICIA!

The only thing missing from the skit is the Tilton manager informing Mrs Michaels that she could easily be charged with "theft of services", and arrested if she stepped foot on the premises again ...... and then done so when she showed up at the pool. And then a great follow up would be Mrs. Michaels suing the Tilton manager on either People's Court or on the Judge Judy court show for being arrested, bail, pain and suffering, harassment and the embarrassment of being arrested. It would be so funny to see Jessica play the part of either Judge Judy or Jude Milian. 😄

Exactly lol

Yea

Naw God is merciful for only so long till he puts a truth serum in thieves mouth‘s and they come to ruin. The proverbs of Solomon 10: A wise son brings joy to his father, but a foolish son brings grief to his mother. 2 Ill-gotten treasures have no lasting value, but righteousness delivers from death. 3 The Lord does not let the righteous go hungry, but he thwarts the craving of the wicked. 4 Lazy hands make for poverty, but diligent hands bring wealth. 5 He who gathers crops in summer is a prudent son, but he who sleeps during harvest is a disgraceful son. 6 Blessings crown the head of the righteous, but violence overwhelms the mouth of the wicked.[a] 7 The name of the righteous is used in blessings,[b] but the name of the wicked will rot. 8 The wise in heart accept commands, but a chattering fool comes to ruin. 9 Whoever walks in integrity walks securely, but whoever takes crooked paths will be found out. 10 Whoever winks maliciously causes grief, and a chattering fool comes to ruin. 11 The mouth of the righteous is a fountain of life, but the mouth of the wicked conceals violence. 12 Hatred stirs up conflict, but love covers over all wrongs.

​@@SRose-vp6ew im god and i didn't say any of this. please don't speak for me

She is special, just like everyone else.

+

The fact that you asked and didn't just assume goes really far.

The difference is you asked. You didn't just assume entitlement and steal services. A polite request goes a long way.

When I worked in hotels my manager told me that only registered guests are covered by the liability insurance in case something happens. That was a few years ago, so maybe things changed?

@@ingriddoerksen9518 I’ll bet that’s true! I had not thought about that. I did worry that she could get in trouble, so we were incredibly respectful, and left when some paying guests came (rowdy and rambunctious kids). I was desperate to get the antsy feeling out of my son, and we did sleep well that night, and had a fantastic travel day the next day! I love these videos because after being on the other side traveling 80%, I have witnessed many of these types of crazy guest scenarios. And been one, too (I’m autistic and can’t handle noise and smells, so I could be difficult).

How do you even marry...that

I was looking for this comment 😂

The second sentence of this comment applies to so many more videos on RU-vid. None of which has anything to do with hotels.

A lot of entitled customers want stuff for free, it just doesn't occur to them that they are stealing because they paid for something else. Lots of shoplifters buy something and try to sneak something else. It's theft even if it is a service and not a physical item.

Omg, you have NO idea. People will steal literally everything they can from their hotel room and then act like you're the one stealing from them when you charge them for it. Sometimes they even call the police. Some people are just so entitled that it's crazy. x_x

@@tarrker now I want to work at a hotel just for the sweet sweet moment those kind of morons call the police on themselves

When I started working 10 years ago I was a customer service representative. And for 5 years I came across countless entitled customer, don’t be surprise, such people exist, except real manager won’t be on your side

I had no idea some hotel let non paying guests come and eat at the breakfast buffet.

@@thebigloc1 Many hotels have breakfast as an "extra" which you can pay for on the day...or you can pre-pay with your room to get it included. If you have extra guests you can just add them on. Having said that, I once got a free breakfast in a resort hotel where a load of family members were staying as I went over to meet them for breakfast one morning. The hotel couldn't figure out how to charge me, so they let me in for free! (there were 12 or so members of my family staying there so proportionately they didn't lose out on much).

@@paulsengupta971 I know you can pay for breakfast as an extra if you are a guest of the hotel and did not book it when booking the room. I had no idea some places allow guests from other hotels to pay to have the same breakfast as their guests. 🙂

@@paulsengupta971 That thankfully can fall under making a pleasant experience for your friends who were guests. It is easier and has so much more good well. Glad they went that route.

@thebigloc1 It's not unusual, sometimes there are signs alongside the road offering breakfast, paid of course. But this is Europe ..

Ya know, this actually explains a lot about how when checking in with the grandbabies in tow, how the employees would be over the top helpful. One place, as regular visitors, during the complimentary breakfast, the staff would bring out "special" food, just for the grandbabies. 😂 Always thought it was a good idea to introduce the grands to the staff, more for the protection of the babies than anything else. But now that you explain that people use the kids as a shield for illegal activity, then those being up front and honest would be refreshing to the staff!

​@@mrsducky3428what are "grandbabies"? (I'm sorry, my mother tongue isn't English )

@@whiteholecatchergrand babies is another way of saying “grandchildren” or “grandkids.” A grand child are the persons children’s kids. I hope that wasn’t too confusing, I didn’t mean to make it so wordy.

I have a toddler and and a teenage stepdaughter and travel very regularly with my sister who has two kids about the same age at my stepdaughter. Whenever people are like “what am I supposed to tell my kids?” … tell them you fucked up! I don’t understand this argument, it’s no one else’s responsibility to make your kids happy and if it’s that unbearable to experience the inevitable tantrum from your selfishness, don’t go on vacation. There, you don’t have to tell the kids anything.

@@carolinamurtha3102 thank you !

Was looking for a comment about this! I was confused at first because my brain was like "that's not quite right", but it's just mirrored. Does Jessica play DnD?

oh my gosh I'm so glad somebody else noticed 🤣

@@himmelsdemon bro if she does, imma need dnd stories!

Specifically that was the third sheet that has the appearance and treasure and affiliations spots on it. The least used page

She uses so many different props so convincingly that you barely notice.

Hotels are usually very accommodating to their *paying* guests.

At the hotels I worked at, we would give them a bill for the food, which of course was rather high for what they got. This always put them on the spot, because they 'invited guest" to the hotel for breakfast and now they are being charged for it. And since they say they have been coming for several days, pull security videos, I would have billed them for the other days as well. There is a service fee, called resort tax, for the pools and other amenities like the gym and I would have added that to the bill also. I am sure the resort fee for a non-guest is almost double that of a guest, she could have been looking at almost 500 for 3 days. I think that would have been attached to the Trespass paper. After doing CPR on a 3 year old after a near drowning event because the locals took over a pool and it was so crowded the mom lost sight of her daughter, we hired a security guard for the weekends to keep the locals out. The three year old spent the night in the hospital because I couldn't find a pulse and from what I heard had not problems after recovery. This is why you limit it to hotel guests only.

She had a chance to get out of this the moment she was told that the two hotels did not share anything beyond the parking lot. At that point she could still have been given the benefit of the doubt to keep face if she had stopped there, said she was sorry for her misunderstanding, and leave right there and then (even though it was already clear from the earlier phone call that this was actually intentional). But she deliberately chose the "it will go downhill from there" path instead.

It's volatile mix of entitlement and stupidity. You see it all the time when working with "The Public". When caught they frequently get really angry with whoever caught them. The crazy part is that, if they just leave when the kitchen staff tells them to, they'd be fine. But they almost never do. They're the ones screaming for management and escalating every situation. Until they're finally thrown out by police and/or security and then blacklisted. The hotel I work at has a MASSIVE do not rent list. A good two thirds of that list is breakfast thieves who refused to leave when asked. x_x

Were they using the gym?

@@dovie2blue ... I guess, I don't know I wasn't born at that time. My father would tell us about his old cases AFTER they were over with and closed.

Yeah we know it happens, that’s why she made the skit about it.

@@harleyjo4875 ... you just made it right under the buzzer.

Yep. I had someone absolutely gush over a scarf I'd knit and inform me they'd pay me *a whole $15* to make them one. When I replied "Well the yarn was $50.." I got cut off and accused of trying to rip them off and they were just trying to do me a favor. That scarf took me over 200 hours, even ignoring supplies that would be 7¢/hour. Apparently that meant I was being picky. Like oh yes, I'm so picky for not wanting to work the equivalent of a full time job for less than $3 per week. I mean for a whole month of work I would make $12, I can eat for a whole three days on that. 🙄 I mean really, who needs more than 40¢/day to live? But once you add in the supplies, I would be making -18¢/hour.

Or people who "love" your art so much they download a picture of it, erase/crop out the artist mark, and sell it on a bunch of t-shirts 😐

You don't understand, the rest of the payment is in the exposure. Everyone who visits the prick will associate the painting with the asshole and then know that the artist must be a prick too. That's worth more than money can get you.

we have something like it here in holland, we have there large resorts with little cottages spread around you can book, and at the center is this massive building with restaurants and a subtropical pool. you can freely use the pool s a guest, but you can also buy a day pass to just use the pool for a day (the restaurants and stores are not free for anyone)

Well yeah, duh... you clearly put the food out just for him, come on, lol

It's called theft.

💩

I used to work at a property with free breakfast. There was a local that would stop by around once a month to have breakfast with us, he was always polite, waited in line and always paid before entering the breakfast room. One morning I was dealing with all hell let loose. Phone lines down, technicians on site. Bar pumps broken, technicians on site. Guest who did not speak any local languages with a punctured (read ripped to shreds) tyre, me using my mobile to arrange recovery. 40+ rooms checking out. Trying to supervise the breakfast staff (they were either students/immigrant family of the owner and did not speak any language other than Polish). Irate guest screaming at me because he did not want to pay the outstanding balance on his bill (I had accidentally charged his card €50, instead of €500 and HE came back to me to dispute it). Delivery for the kitchen arrived & I had to show the driver where to put the truck and where to place the goods. This guy was soo pleasant, patient & supportive. He did not pay for his breakfast that day, or any further times that he came - despite his insistence. It pays to be nice to the front desk. Especially when the Front Desk is literally the only person in the building that is keeping things running...

@@paulappleyard2826 I could have used s few more polite regulars like that at my properties. The polite ones are the best ones. Ahhhh... Hotel Drama... I haven't had a good drama day like that in a while, my recent property was surprisingly boring.

nice to see I wasn't the only one to notice XD

I also noticed that the "notice of trespass" looked very much like the character background page of a D&D character sheet. Could Jessica be a fellow D&D player?

brb off to get myself trepassed, because that sounds fantastic

@@brimtlgtrfor sure

You HOOLIGANS need to go back to the St. Mark!

Your generosity with other peoples' property is, mystifying.

They should be embarrassed.

@@johnhouchins3156 lol

The guest shouldn't have said anything either way They should just minded their own business. It's not guests responsibility to police the property

Try staying at the Cheraton. They do a great buffet brunch.

Yep they change it a little to avoid a lawsuit

A couple years back we actually had the hotel nextdoor telling their guests that they could use our guest laundry room. So yeah, completely possible that 1 hotel is screwing over another.

​@@isidarfrostwolf4477, my thoughts on that scenario is that since the machines are pay to play, the place isn't losing any money, unless people are making a mess or damaging the equipment. And of course sometimes paying guests do that as well.

Wow that takes balls all right

​@@isidarfrostwolf4477Let them use it and then send an outrageous bill to other hotel for renting out laundry room

@@isidarfrostwolf4477 Yeah, the Tilton should be grateful that someone at the Shmeraton is doing them a solid because she's besties with their staff and enjoys drama.

They probably knew more than you thought.. or it wasn’t as many times for them to catch on. Either way, you’re nothing like this Karen. I’m sure you already knw that, tho. You were just utilizing what was needed and not abusing it.. also, I’m gonna go on limb here and assume tht you’re probably not a jerk to ppl, most of the time. As you can see, when Mrs. Michaels went back to the Shmarriot, after being told to leave (the first time)… she ends up running into Natalia. evn tho their interaction was brief, you can tell that they had issues w each other (most likely). If it’s the same Natalia, as the one who got in trouble for announcing room #s, I could understand that there may also be some fault on her end. But, based off Mrs. Michaels’ interactions w the staff and manager, at the Tilton, as well as her behavior.. something tells me she wasn’t innocent. After all, Natalia knew who it was, as she greeted her after returning back to the Schmarriot when she was kicked out of the breakfast buffet, at the Tilton.. seemingly gloating abt the situation. Something tells they had issues, and Mrs Michaels seemed to rly cross Natalia. Why else would she take time outta her day to tip off the Tilton abt someone staying at the Schmarriot but going to the Tilton to use their amenities?? Especially when she doesn’t work there?? There’s more to it than Natalia wanting the gossip. That’s why ppl should be mindful of how they treat ppl. Karma is a bitch! However, your intentions didn’t seem to be bad enough to catch Karma’s radar.. when they are bad enough, no matter how slick you think you are, no slimeball is any match for Karma. (Speaking in general, of course) She warns you, way beforehand.. she’s not ALWAYS a bitch. When she wants to be a bitch, tho… yeah, you’re going down that time! Cuz you did tht crap multiple times, and Karma has probably had enough. TL;DR it’s all abt your intentions and what you send out into the World.

The answer to your question, however, is absolutely yes. That's the lesson they are trying to teach. I know this because I was brought up that way.

Silly, don't you know that crimes against hotels/businesses aren't REAL crimes? They plan for things like this. 🙄 Some really just don't care.

​@@anothersquidhow unfortunate

Oh but it wasn't stealing and trespassing for HER or her family!

​@@anothersquidSame here. Sorry you went through this.

She’s fabulous!

I got that beat, I worked for a small hotel with a Small pool(very small) we had several of the residents from the community behind us sneak in for the pool. Here is the kicker there homes all came with a membership to an amazing all inclusive swim center just for residents of that community. Guess what the usual response was when caught......"I can't let my Neighbors see me in a swim suit" had this comment from multiple people.

I love how you sprinkle in the heart attack as if it was the second or third grade inconvenience :)

@@torstenarndt4084 I was probably 13 or 14 at the time. It was likely way too early in the morning after a 10hr trip the day before. Honestly I don't remember much from that trip other than the guy having a heart attack at breakfast, my bestfriend nearly falling off the fishing boat, and the hotel room next to ours getting flooded because the rooftop pool sprang a leak. Now that I think about it that whole hotel was a little weird. What hotel directly on Myrtle Beach sells packages for school trips?

Well Said ❤

Oof yeah. I'm the same way. Where I'm from we have ZERO tolerance for people like that and I often have that, exact problem myself. Although, thankfully, I'm still living and working in that area so, it's not usually that much of a problem. Most people, even management, just see me as taking a more direct approach to a very real problem. :)

No these arent dramatizations at all. As someone who worked the front desk for 6 years this is real. People do this regularly. You have to watch ppl like a hawk.

The videos that Jessica does are dramatizations of actual things that happen. She cleans them up and makes them entertaining while making sure the point of the video is brought across. Prior to retiring, I spent a lot of time in hotels and nothing she presents surprises me.

If only these were dramatizations. I once had to explain to a parent at a pool that she couldn't put her 6 month old baby in the water and have her 4 year old (who couldn't swim) watch him. She threatened to call the cops on me "for being racism".

It's not petty, feeding a whole family every morning isn't cheap

what exactly do you mean?

I think that’s what it is 😂

She rolled a nat 1 on her charisma check.

Ikr that’s why I thought! It looks like the one where you put your looks, features and backstory

Well at least she didn't say but I'll give your hotel a good review and I have a million subscribers lol

Do you report them as the desk agent in this sketch did?

I think that's one reason that most hotels require you to use the room keycard to access the pool.

@@ghost307 They either jump the fence or grab a key from the lounge area. People leave keys all the time.

@@carultch Not usually. The people working next door don't care about that sort of thing.

@@SawseTV I can't remember the last time I stayed at a place with an outdoor pool.

i thought it was classy to initially give her the opportunity to walk away - since the kids were present - with the understanding that the police would be called if she returned.

When I stay where breakfast is available as a part of the stay if I go down I only take what I'll eat for that meal. It's amazing to see other guests do a grab it all. SMH

@@suzihoude To call the cops IS classy and civilizated... if this was an ancient era or some future dystopia or some parts of the world in the present.... I can tell you if its upon me.. that type of "clients" wold be literally the food for the rest of clients for the rest of the week.

​@@antoniomigueljimenezmartin4018Calling the cops isn't classy and civilized, it's classist. Cops protect the property of rich mostly white people.

That's definitely not how it works. We cannot only charge for the breakfast, since it is already Included in the price of the rooms. You have to understand that the vast majority of hotels, will buy their food in bulk. For once, it's cheaper... and second since we buy in large quantities we cannot price every items separately. Generally, in self-service hotel breakfast, it's basically a buffet for our guests! It's really not uncommon for me to see some guests take more than 2 or 3 servings before going back to their room... I see that EVERY morning! LOL So, if that family was like this, tell me how the hotel can put a price on what they've consumed BEFORE they got caught? 🤔😉😄

@@johnvermette9466 I can only speak from my experience with hitels in Europe and New Zealand. Everywhere I went it was possible to buy a breakfast in a hotel even if you were not a guest. It is common practise in most hotels here. I assumed it worked the same way in the USA . I usually book my hotels without breakfast in case I'm not in the mood or want to try something different. I also usually meet up with friends who stay at different hotels and sometimes we go to a restaurant for breakfast or we meet in one of our hotels where the people who do not sleep there walk in and pay for their breakfast either at the check-in counter or directly in the breakfast room. Some hotels offer you options like continental breakfast only (cheaper) or the full buffet.

Btw. I worked 20 years in the hospitality business, I know how their calculations work. I've done it half of my life. You don't pay for single items at breakfast, you pay for the whole buffet, no matter if you only drink a coffee or if you have a full breakfast. Children under 12 pay half the price. Thr price for a breakfast varies , depending on how fancy a hotel is. I've paid 20 € for a standard 4 star hotel and up to 35€ for a really fance breakfast with champagne. Most hitels are happy to sell seperatr breakfast tickets because there are not as much leftovers from the buffet. We also have a "Don't let go to waste" programm in Germany where hotels sell the leftovers from the buffet about half an hour after breakfast ends. They pack lovely take away boxes with asorted breakfast items ranging drom cereals to yoghurt, fresh fruit, bread, cold cuts, eggs, sausages, pancakes etc. My best friend and I sometimes order 2 boxes from a hotel near her when I visit her, we don't have to cook but still have a really big breakfast with some fancy ingrediences. Those boxes usually cost around 10-12€/person and are more than enough.

@@johnvermette9466One possibility is you could review surveillance video to see how many times she did this, and charge her for a full room for each time she did it. It's not uncommon that hotels do have surveillance video in their lobbies.

@@carultch I agree, it's not uncommon. However, the hotel I work at, doesn't even have ONE camera!

Including the sister chains like Hampton, Doubletree, and Embassy.

Prior to getting the police involved, it's pretty hard to hold her accountable on a Do Not Sell list. The most you could do is keep her photo on record. You don't even know if the last name she gave was real. There are also millions of people with the last name of Michaels, so you wouldn't want to ban all the innocent ones as a biproduct of this.

@@carultch I'm also betting the Do Not Sell list isn't honored by third party sites.

@@HariSeldon913That too. Another reason it's nearly impossible to hold a trespasser like this accountable.