How MGM Has Made the Cyberattack Much Worse 

Long story short: MGM is intentionally telling their customers absolute bold faced lies.

No one at MGM nor MGM as a whole has accepted accountability for this. If you were wide open to the attack, you are accountable, if you didn’t invest enough in cybersecurity, you are accountable. If your IT leadership had its priorities wrong, you are accountable. Malicious threat actors are always going to do their job, they are only successful, when IT Leadership does not do their job of protecting customer data. MGM, you are 100% accountable.

Very poor from MGM , way to mislead your customers and make the situation even worse for everyone especially your own staff!!!

Thanks to you Jacob for the honest reporting on the “real” situation out there. Especially grateful for your supporting the staff that work so hard there. Shame on MGM communications department for being less than transparent and what is sounding dishonest.

My husband works for a huge mining corporation and they just went through a huge cyber hack. It took over a month to get things somewhat back to normal.

Really sad that they don’t tell the truth. Someone needs to be held accountable for this. Horrible horrible situation to begin with, but really, tell the truth or say nothing at all!!! Shame shame shame.

I personally also blame local media for not reporting the situation especially for the employees of the properties they deserve better

This why we need boots on the ground like you, to tell us the truth(Thanks Jacob). Really sad that they have to lie, to get us to go to their properties.

My paycheck is pending in my account and I am grateful. Thankfully I have a great full time job elsewhere. My thoughts and prayers are with my coworkers who depend on their MGM paycheck. ❤❤❤❤

Thanks for valid update. This is truly sad for employees. GOOD job reporting,Jacob👍🏻👍🏽

Thank you for posting. I'm not even a tech person and I'm like how is the news not talking about this? The story is nuts and I can't even imagine the ultimate cost to MGM.

Thank you for the update Jacob. All those who watch regularly know you are square shooter and that you tell it like it is about what’s happening in our favorite town. 💕

I appreciate you keeping it real. Its the kind of approach MGM should follow.

It's despicable for MGM CEO and executives to lie and misleading their customers, Jacob. The Nevada gaming commission should throwing them all into prisons, Jacob 😅😀👍👍

What's the big surprise? From someone who first stayed at and gambled at MGM in the mid-1990s, when it was a decent property, MGM has been over-promising both clients and employees for the past two decades. I quit MGM 15 years ago. Hate to see that they now own Cosmo.

Thanks for keeping it real❤

Our hospitals were hacked and all the Dr offices, pharmacies affiliated with them were affected. Couldn’t send electronic scripts for about 4 months. It took that long for our hospitals. I couldn’t imagine a casino/ hotel.

Thank you for your honesty Jacob!

Thing is, to alot of us regular Vegas visitors, you are our news source, an honest view of Vegas. Thanks for all the info.

The pattern of games offline looks like they are still restoring some sections of the network. This is the worst for IT folks. Being a software vendor, I get requests to re-build our software after ransomware attacks. I had one client get Ransomware, rebuilt the system, then 3 weeks after this attack, somebody physically robbed them. This is like the cloned phone phenomenon in the 90's

Thank you for everything you do thank you for your honesty insight this is badly needed

Have been onsite for 5 days. Drastically better but they are 70% back to normal. Room keys: back to normal , except for cell phone key Slots: 70% properly work Comps on your players card (free play/slot dollars): accesible with pin pad from working slots Mgm app: not working Billing restaurant to room: being done manually, so not ideal for staff. My room is getting cleaned, tv works, and staff is working hard to make it great. Ive seen the improvement over the last few days. I would still come to Vegas if you have plans. Its not perfect but its more than accetable given the impact of the hack

Jacob, thanks for your work. Needed on site observations, and you helped us decide about our visit.

You're a great and honest guy, Jacob.😅😀👍 MGM management is full of sleazy and liars, Jacob. They don't have any shame 👎👎👎 The Nevada gaming commission should fire all MGM management 😅😀👍

i stayed at the luxor from 9/14-9/20. left everyday and walked to center strip, couldnt take all the employees constantly lying to me and denying a cyber attack even happened

Thanks for the update Jacob, you’re the best Vegas RU-vidr out there. I am planning on visiting in November and appreciate the real story you are reporting , not the MGM disclaimer!

I was always a casual fan of your channel but your coverage of this situation really sold me. Subscribed and now look forward to your videos 🫡

I agree, Great points! God forbid multi-billion dollar Casino properties like MGM admit any culpability for their failures. 👍🏾🇺🇸

Thanks for sharing with us!!!

Thanks for a truthful report

Over promised and under delivered, That's how Vegas has become recently.

Thanks for the updates Jacob

Appreciate you Jacob. Thanks for the honest update

On sept 1 2023 MGM resorts stock was over $44 dollars a share. Today its worth $37 and some change. Not looking good the longer this goes on.

Thanks for the heads up Jacob

Jacob, you are an absolute gem! I appreciate you taking the time to do this research. Weekly updates would be great! I will be in Vegas booked at MGM in two weeks. I have a backup hotel booked as well, so we shall see.

Thanks for the info & telling the truth. Great investigative reporting. 👍

Thanks for giving us a realistic picture of the situation. I am planning a trip to Vegas in the near future and I feel you are giving me an honest view of the situation. I am fairly new to your site and have really enjoyed the content thus far and will in the future. Thanks.

Thank you for keeping us informed.

Thanks for the update Jacob . Your my go to everything Vegas . Keep up the great work buddy !!!

Thanks for sharing 👍

Jacob.. thank you for sharing with all of us. Especially all of us who live here i n USA, expect Nevada.

Thanks Jacob!!

Keep us updated! It’s helpful. Trying to drive there from PHX soon. Haven’t decided when because of all this.

Thank you for sharing

I'm glad we have some honest reporting from boots on the ground. Thank you

Thanks Jacob, I enjoy your videos

It’s always the employees who are in the frontline that are mistreated by upper management whenever their is a crises! These employees should get a bonus for all they are going through!

Thanks for the video

Thank you Jacob for your info very much appreciated. We are coming a week from today and staying at mgm park. Hopefully by then some better news lol. I hope we could get to see you while we are there. Not going to change our plans to come .😊

Good job dude. Thanks for the honest update.

In Aria right now and you can’t charge restaurant bills to your room, you can’t make advanced reservations with concierge, etc. We wanted to get tix to Michael Jackson show at Mandalay Bay thru the concierge and we were told systems were still down and were told to buy tix thru TicketMaster or to go to Mandalay Bay and purchase tix there. Wth 🙄🤬

100% correct Excellent vid Jacob 👍🇨🇦

Awesome update you have the best updates on this situation compared to all the other youtubers and Xers! Keep it going - I'll be there next week to see it myself!

Thanks for the front line updates. MGM would rather have the problem of angry customers than no customers at all it would seem to me.

Awesome report!!! Keep it up!!!

Thank you!! MGM should hire you as part of there P.R team! I trust you!

I couldn't believe they posted that either, as of Friday they still had multiple things down, wasn't even close to normal. They did get the check in system back online last week at one property, so that's a good thing for the front line employees there.

Jacob thank u so much ! You are the boots on the ground !!! Without you it is only hot air and bluffing . You are the source !!!

Visiting Vegas in 4 days. Definitely won't be visiting any MGM operated casinos.

Thanks!

Thanks man

Just booked at Luxor an hour ago. Staff said casino was fully operational. I can update when I get there tomorrow.

Our flight was cancelled and the only thing offered was stand by. Now I'm glad we missed this unfortunate series of events. Wow.

Appreciate your honesty and candor Jacob...one would hope MGM would have more sense. Interested to see the outcome of the F1 debacle as well.

Thank you Jacob for all of your information on this compromising position at MGM casinos.

Thanks for updating us Jacob!! We are planning to come to Las Vegas 1st week of December. Our reservation is for Ceasar's property Flamingo. Hope things get normal by then. Jeffrey Leckrone Farmington Hills, MI

Thx Jacob SJC🍍👍🏽🌴🤙🏽🇺🇸🌺

Jacob I played slots today at Park MGM and Bellagio and had to wait to get paid out as the machines I played didn’t print out a voucher. I am staying at Bellagio and cannot view my hotel bill through my tv in my room. Had to go down to the front desk and wait n the check in line and have a clerk show me my bill on her screen. She couldn’t print me a copy as their printer as down. So things are not back to normal.

Thanks for the update Jacob, I'm watching the stocks of the major casinos... appreciate the updates !

Yeah it’s not norm. Saw Mannys live today, excaliburs line was huge, they were offering coors light beers for the people waiting in line. I saw many machines down. I appreciate you updating us!!! Please keep updating!

Good job keeping us looped with the truth. Luv your content. May have to cancel my October trip. Thx.

Thanks for Being real for us

As someone who has worked in hotels for some time. I have been in similar situations where managment pretends like everything is fine when it's not. Then we have to deal with the angry guest when they discover that everything is not fine.

I wonder why... if the attackers wanted to cause maximum chaos... that they didn't do this the day before the Grand Prix race? I mean that would be just HUGE inconvenience.

The mgm app where we make our reservations is still down. That’s not normal!

Speaking from the heart Jacob.... it's all good... can't kill the messenger... at least you shouldn't. Keep up the informative videos.... thanks man

I just called MGM Park and the reservation clerk said "When asked, we are to say that we are at 100% operational." 🤔

Operating normally my ass. As of the time I am writing this post, still unable to make reservations online. MGM Rewards is also still not working; still says "MGM Rewards accounts are currently unavailable". How bout try being transparent with the updates MGM ?! WTF!

Well ... Wow! Cancelling trip to Vegas! I really see zero reasons to EVER return to Vegas!

Jacob, thanks for the update. It seems like there is progress. But it’s not back to normal.

They basically doing what Target did when they had a security breach or similar to it, not be truthful and when people find out exactly what happened, their reputation and business got affected really bad

We were in Bellagio, Aria and New York. Things seemed ok. Our slots paid out normally and the ATM worked. Some MyVegas rewards are working and some are not. Definitely saw some out of service machines .

Thank you for the info you report. I am from NJ and want to tell you the situation is much the same here. However there seems to be a lot more machines working than not. Can you find out what the deal is with comp dollars and freeplay. Are they being honored?

I read that MGM has a 200 million dollar cyber attack insurance…. was that even used? And as usual… MGM doing MGM thing, being shady. Southpoint looking good right about now!

Sadly, lying, along with a lot of other immoral acts, has become the American way. Especially for big corporations.

You are absolutely right! I was there two days ago..

Be safe man. Luvs!

After all those weird things MGM did after the shooting at Mandalay Bay, nobody should be surprised they’re lying about this also. Come on.

You are sitting by Bliss from Burningman !!! Thank you for all the information you are giving. Keep up the good work ❤

Thanks as always. As for not a multi-billion dollar company... you forgot tge word yet after that. We appreciate you being truthful and informative. My wife n I usually go to Vegas for our anniversary the first week of October and this year is no exception. We did decide to change it up though and stay at Southpoint not our usual, Excalibur, this time. Looks like we made the right choice. Keep it up bro.

going to the strip later to meet a friend in town, already plan on staying away from MGM anything.... they have yet to even release if data has been stolen etc as well,

Coming to Vegas next weekend. Do you know if Caesars properties are operating normally?

Was so happy to run into you in the Bellagio lobby! Couldn’t believe it was you lol. Love the videos!

Once you pay the hackers, they’ll come back and ask for more $ knowing you already paid them before.

Thanks Jacob for keeping us updated with honest information.

The electronic craps machine in Borgata was haywire 2 days ago. No fix was in sight when I finally decided to leave.

I was at aria, and checked out on Sunday. Mgm has handled this poorly. The employees are doing their best but I’ve not been able to get a hold of anyone at mgm rewards and their phones were not working yesterday.

I said yesterday, I don’t believe MGM that everything is back to normal 😮

My mom is an MGM executive and said everything is just fine! 😅