How to answer the phone at work. Teach your staff to answer your business telephone correctly. If you want to see how not to answer the phone take a look here • How not to answer the ... The Virtual PA - myPA Virtual Services
@@PA_Support_And_Publish could you give the English subtitle / CC? I can't hear you clearly because I don't really understand what you were saying, and yes, you were speaking too fast
Too long a greeting. I hate it when people say, "how can I help you?" Good morning, company name is enough. Then let them speak. I would assume someone rang because they needed some help, so you are there to help them. As for "not a problem" - so irritating. Why ever should or could it be a problem? Something more positive would be better, eg "yes, that's fine".
Thanks Sara, the lenght of the greating is down to each company. People do not often hear the first 3 seconds of any call. With reagrds to "How can I help", I personally think it is polite to ask but each person needs to be comfortalbe with how they answer the phone. Saying Yes that's fine is a nice greating, I agree.
