How to do a Whirlpool Washer Recalibration and More - Whirlpool Washer Troubleshooting Tutorial

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If you replaced a part on your Whirlpool, Maytag or Amana Washer, you need to run a calibration cycle on the unit. But while you're in the "Secret" diagnostics mode, there are a lot of extra, hidden features you may not know about. You can test components as well to see if a part is going bad. But to do that, you need to bypass the lid lock to see inside! This video will show you how to do all of this. Timestamps for each thing are included in the video.
In this video, you should learn how to:
- Enter diagnostics to do a lot of important features
- Check Whirlpool Washer Error Codes
- Do a Whirlpool Washer Re-Calibration
- Test Each Part and Cycle in the Whirlpool Washer Troubleshooting mode(s)
- Bypass the Lid Lock (kind-of) to watch the drum move and operate to verify it works
P.S. These commands generally work on any Whirlpool-made device including Whirlpool, Kenmore, Amana, Roper, Admiral, Maytag and probably a few others (but not GE or Hotpoint!)
Parts Links for Major Failure Points:
Shift Actuator (F7E1, F7E5): bens-appliances.com/collectio...
Washplate Hub: bens-appliances.com/collectio...
Lid Lock (Maroon-Colored): bens-appliances.com/collectio...
Other Less Common Parts: bens-appliances.com/collectio...
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If you need to buy an appliance part to fix your washer, make sure to use Appliance Part Pro's model lookup system to get the EXACT part you need, to ensure it works - plus, you can return it if it doesn't fix your issue: bit.ly/3pVxWyX
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Опубликовано:

20 фев 2020

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Комментарии : 132

@justhepainter 2 года назад

I had listened to several RU-vid sites explaining how to do a diagnostic/calibration procedure. Your's was Superior ! Thank you very much!!! You don't appreciate a washer 'til it stops working. Keep up the good work! Rob :-)

@mwcleaning 2 года назад

I caught it like another viewer. When going to calibration mode, set the light to rinse, not spin. Thanks for the video!

@Kelliena 2 года назад

This is amazing! Thank-you! Our washer locked but we reset it like you said and it unlocked!! fixed!

@mathewhunt81 Год назад

best video i have seen on this subject. great information and easy to understand. thank you for creating this resource

@brucet12 2 года назад

Well put...your steps for diagnostic is great thanks

@leonardsolis9876 10 месяцев назад

The washing machine had the sensor stuck and didn't let me do anything . Thanks to you now I know why. Thank you!!

@dxnxix579 3 года назад

Thank you this was super helpful 🙏🏼

@bensappliancesandjunk 3 года назад

Glad it was helpful!

@MattFerguson26 Год назад

5:18 is exactly what I needed to know. My heavy agitate seemed so weak and could not find anything explaining this, my capacitor was bad. Replaced the cap, and like new again!

@homeguestunton Год назад

0:08 The washer in this video got bad bearings it seems like.

@davidveneruso2860 11 месяцев назад

Thanks, you are very helpful

@markb1784 Месяц назад

My problem: The tub would fill up, then sometimes the wash cycle would start. It never would enter rinse & spin . Then It would drain and the “wash” led would remain lit till I unplugged the machine. Your troubleshooting and recalibration video was easy to follow. It helped me understand the system and figure out that I needed a water inlet valve and an actuator. My machine also had a technicians guide in a plastic bag stuck to the inside front panel. With your video and the guide everything fell into place Thanks

@bensappliancesandjunk Месяц назад

Nice! I'm glad this 4 year old video still has some relevance, hehe

@HazyShayd 2 года назад

Immensely helpful in testing my drain motor after cleaning out sand. To others with this model: My unit will only run a normal cycle with 1 Rinse selected; I tried everything except replace the board - so that's either a workaround that might be helpful to you (just stink to 1 Rinse), or a cry for help (Anyone know why?) depending on where you stand.

@homeguestunton Год назад

Also those bearings are definitely bad. I heard them in the sensing cycle. I mean this is a 2013 back when Whirlpool was known for this.

@resurgensix 3 года назад

Great vid! Thanks!

@bensappliancesandjunk 3 года назад

Glad you liked it!

@keaaul808 2 года назад

Very helpful, thanks! In cal mode, you mentioned spin, but instead positioned the knob in rinse.

@joeskodny6205 2 года назад

Yes I caught that too. So do we put it in 'rinse' or 'spin' mode?

@kellyfrost7258 Год назад

It's RINSE. I have the service manual and have seen other videos say rinse.

@LuckyDogDog 3 года назад

Hello and thank you for making this video my question is why will my machine not fill up all the way with water when it's on deep water wash

@lucasgregory152 6 месяцев назад

Hey! Not sure if this will be seen but worth a shot. I have the exact same model as this, and just did the test and the agitation isnt happening at that step, its making the regular noise but not moving. Sooo..yoi mention either the motor or capacitor is bad, so the million follar question is how can i determine which os at fault? Thanks so much, great video

@kandychic1 Год назад

@Bens Appliances and Junk Hi my whirlpool washer fills, washes then drain. After that it's stuck on the rinse light without spinning after draining from the wash cycle. What do you suggest might be the problem and how can I fix it?

@christopherwatson283 2 года назад

Did You check for Money under the Agitator? I'm not seeing the Tub Rods wearing out. Maybe the Springs. Cool Vid. Mines a 588-20 which is Newer. I have had some leakage I think is related to getting out of balance. I couldn't find anything wrong except the Money(Dimes) under the Agitator. God Bless, C.

@anibal2476 3 года назад

After doing the Auto test, the Cold inlet would not open. I'll take the assembly out for inspection shortly. Hopefully this is the only issue, since I don't have a multimeter to check for opens. I wish wringer washers would come back (manual, mechanical control for me to monitor).

@laurenclark8615 3 года назад

how do i change the lid lock thing? mine is sensing, filling up with water & then just stopping.

@dionstephen88 2 года назад

my crosley does not agitate, agitates one time slowly counter clockwise and then pauses then one time counterclockwise as you suggested should i change capacitor first.

@IgorMopoz Год назад

Hi; My machine won't start, and when I do test, the "done" indicator is not illuminated at all but others are; what would be wrong? Thx.

@zyd7047 2 года назад

Thaks sir

@troymorris3841 4 года назад

Anytime am using my whirlpool washing machine it is letting out the water an it is not washing,Why is that happening?

@Newberntrains 4 года назад

I own a 2019 maytag (ui looks identically) and was wondering the calibration what does it do for the washer and how would i know if its needs it

@bensappliancesandjunk 4 года назад

Generally, calibration is only needed if you had to replace a component on the washer such as a mode shifter, suspension rods (for re-balancing), motor, or other major components. Some newer washers already re-calibrate if a new component is installed, but I am unsure if a 2019 Maytag would need it.

@jessicadlicea 4 года назад

Thank you for making this video. On the calibration you say turn to fourth light spin but in the video you stop at rinse, which is correct?

@jaemielee_mc1053 5 месяцев назад

Rinse is recalibration mode..3yrs an no answer..u must have thrown out ur washer by now or someone else's video helped u out

@tomk4092 10 месяцев назад

Tried this- the washer just about got airlift while in spinning part of calibration. What would that point drop? Original problem is that it doesn’t drain on spin mode completely. Not a draining issue.

@kalehallman Год назад

Great videos, I refer to your channel quite often. I have a couple of questions: When running diagnostics, do both hoses need to be connected to the washer? If so, does one HAVE to be hot or can they both be cold? When checking codes, why do I sometimes get the same code twice in a row with the only difference being that I get the “done” light at the end of the E code on the second code?

@bensappliancesandjunk Год назад

Depends on diagnostics. As long as you aren't doing auto-test, you don't need hoses at all. We often run them without hoses just to test the essentials like lid lock / spin. You can run cold/cold on a Y-split without issues just fine. On the codes, its probably adding a +1 on it as a variant. Like on a lid lock error, it could be a fail state for both on and off, or a shift actuator + motor code.

@kalehallman Год назад

@@bensappliancesandjunk ok. I wasn’t sure if part of the diagnostics was to test the thermistor. If it isn’t obvious, the machine I am working on is my first machine (other than my own machines). I never knew there was a diagnostics and error code function until recently. Thanks for your help.

@lvl88661 2 года назад

yes this new models are a "piece or crap , but its is what it is man , good video 👍

@zacharycrawford6519 8 месяцев назад

Diagnostic doesn’t work.

@gregzucconi2005 29 дней назад

My whirpool goes from sensing and when it switches to wash it just stops. Cant seem to figure out the issue

@corneliusramela4585 11 месяцев назад

I have a digital whirlpool washer, how can I reset the machine? Thanking you in advance, regards Cornelius

@johncosta787 3 года назад

After replacing the shift actuator Is it necessary to re-calibrate the machine or can I just replace the part and plug and play

@bensappliancesandjunk 3 года назад

I'd suggest recalibration just to stay safe

@ohthatsdiana 2 года назад

Can I get a link to buy this washer ?

@juanitakise9173 4 года назад

i have had a Amana washer similar to this, i've got the code to start the machine but after i get it to start washer, when do i put the desired style? I mean "med, heavy, delicate etc..I don't know why they started making all wshers like this? we ought to have choices as a digital one or a regular one we use to have

@bensappliancesandjunk 4 года назад

if the machine is unplugged, once its plugged in, give it about 15 seconds to boot up. From there, you can rotate the knob to select whatever clothing mode you want to use. Once that's done, press start and it should run the mode you selected.

@nicolerichey8513 3 года назад

Any suggestions my washer leaves my clothes sopping wet at the end of the cycle and when it spins it makes loud noises . I tried to run the calibration mode and had to unplug it because when it got to the spinning part it started getting so loud and moving all over the place kinda made me nervous . Also when I hand push the drum is makes a squeaking noise when I movie it horizontally thanks greatly appreciate some advice

@bensappliancesandjunk 3 года назад

Likely suspension rods are going bad making unit bounce around. Most newer washers will detect the washer banging around and error out of higher spin speeds. If its a whirlpool, I do have a video on changing the rods out.

@pamelawest2316 Год назад

I have a Kenmore 600s he, had banging and walking on spin and error Ofb…suspension springs didn’t help, replaced drive assembly didn’t help…what else can I replace my unit is only 4 years old…going to try the test for faults…would appreciate your input, Thank You

@stevenandrade973 3 года назад

I have a whirpool similar to this and the lid got opened during spin. Now the llid lock just clicks and the machine won't do anything. How do I know if its the lid lock or the latch itself

@bensappliancesandjunk 3 года назад

I imagine its the lid lock, but put it into diagnostic mode and see if you can test the lid lock / see if any related codes to the lid lock pop up.

@lilreb720666 4 года назад

Do you have a video for UI test mode?? It seems my dial doesn't quite line up with what I'm trying to do

@bensappliancesandjunk 4 года назад

Argh, I dont think I do yet. What are you trying to do?

@lilreb720666 4 года назад

I have been having issues with repeating cycles and there are times I try to set on drain and spin or rinse and spin

@lecovio 3 года назад

I am working on a washer that after spin mode instead of doing to done, it starts a new cycle by itself all over again

@bensappliancesandjunk 3 года назад

Extra Rinse selector on?

@troymorris3841 4 года назад

So after doing all of that anytime you are going to use it do you of to go through that process?

@bensappliancesandjunk 4 года назад

No. Just do it once when you replace a part to calibrate the machine.

@davidlingenfelter2916 3 года назад

AT 7:25 in the video you say to "select the fourth mode labeled spin", but you select rinse. Just a slip of the tongue?

@bensappliancesandjunk 3 года назад

yep

@kalagill6071 3 года назад

After cycle is done on my washer is will start over and I dont catch it in time and lid locks. I tried recalibrate it but I didnt help. Please help.

@bensappliancesandjunk 3 года назад

Do you have it set to extra wash or extra rinse?

@unclefester9113 Год назад

And ... silly me thought the only trouble I had was broken leveler legs. I'm going to bet that I have at least one broken leveler PLUS... the suspension problem shown. Now the question is - do I just spend $$$ 500 plus for another machine .... or spend a hundred bucks for parts and take a chance?

@prestonbertrand2636 Месяц назад

My kenmore 500 series won't calibrate in rinse.

@dominailtion 3 года назад

Did you replace the rear suspension rods or are they still broken

@bensappliancesandjunk 3 года назад

Oh, we replaced them a long time ago.

@derekhughes5220 3 года назад

Is there a trick to get it to go into calibration mode. I try to spin the dial but the lights will not light up.

@bensappliancesandjunk 3 года назад

Try it slower on turning the dials. Usually I try it "Fast" once, then "Slow" and usually one of the two cadences work

@edgardosabinay1138 2 года назад

I own kenmore 500 series and replace lid lock,I did calibration but my washer still stuck on rinse and flashing...do you think I need a new control board for my kenmore?

@bensappliancesandjunk 2 года назад

What other error codes came up?

@edgardosabinay1138 2 года назад

Since I replace my lid lock,I don't have codes at all,I did disconnect, reconnect all plugs but still stucks at rinse and flashing!!

@bensappliancesandjunk 2 года назад

@@edgardosabinay1138 make sure to recalibrate the washer, that will reset such a situation possibly.

@edgardosabinay1138 2 года назад

Yess I will,thank you much!

@EnvyTheRealest 2 года назад

I can't the washer after the all this instructions is completed. I'm ready to wash some cloths and it does not start

@dianareyes8774 9 месяцев назад

If that’s not the problem for an unbalanced washer, what can it be?

@putheflamesoutyahoo1503 7 месяцев назад

rinse cycle test ok....but wont rinse when washing

@matasiward3305 Месяц назад

whirlpool washer going from sensing to done what does that mean

@ginabee 3 года назад

I’ve had my strike plate off since day 1, but I’d like to be able to close the lid flat while it’s running. Is there any solution that leaves access to opening during the wash cycle without the door locking? I hate this thing! X)

@bensappliancesandjunk 3 года назад

No. The lid switch is a pulsed-cycle on/off. The computer needs to know it can lock/unlock as needed, so there's no basic bypass

@ginabee 3 года назад

@@bensappliancesandjunk Thanks for the reply. I’ll stop searching for a workaround and try to get used to it locking up my clothes. :). I like having control :). I can’t get used to not being able to soak things overnight either. Damn, I’m sounding like an old woman lol 😝

@bensappliancesandjunk 3 года назад

@@ginabee interestingly enough, people hate the "feature" so much they've changed the newest washers to let it unlock during wash and only lock in spin mode.

@ginabee 3 года назад

@@bensappliancesandjunk Ahhh! I just got this one 2 months ago LOL

@bensappliancesandjunk 3 года назад

@@ginabee odd. All the new ones I thought had the unlocking during wash

@pootsalapp 3 года назад

Hi Ben. I have a Whirlpool WTW5000DW washer. In initial water fill mode it fills for 10 seconds, then agitates(full clothes load) then stops and fills for 10 seconds. This continues on and on. Checked and cleaned inlet filters. Water pressure is great and hoses are clear. Any help is appreciated.

@bensappliancesandjunk 3 года назад

Did you find any error codes?

@pootsalapp 3 года назад

@@bensappliancesandjunk Yes, F9 E1. At that point it was stuck in spin cycle. Now it’s not filling. Seems to be issues all over. I’ve checked discharge hose and height, no issue there. It’s my sons machine, so I have not rechecked.

@bensappliancesandjunk 3 года назад

@@pootsalapp that's a drain pump code. Check and replace drain pump.

@pootsalapp 3 года назад

Thank you for your help. Ran load through, completed spin cycle but there was a humming noise, maybe the pump, after spin. It ran for about 15 minutes before I canceled and took the load out. I had previously checked pump and hoses. The impeller didn’t spin freely, more like a half spin then some tension, then spin and tension. Think it’s the pump?

@bensappliancesandjunk 3 года назад

@@pootsalapp f9e1 is for a pump or drain related issue. If it drains fine, then I'd recalibrate and run a load thru it.

@littleburnrrrgaming Месяц назад

I put that for service mode

@corneliusramela4585 11 месяцев назад

My washer starts automatically when I plug it in ?? How can I reset it?

@aliciageorge3740 3 года назад

I attempted to put my whirlpool washer into calibration mode, did the same left turn, 3 right turn, left , then right. All lights blinked then i clicked to rinse n pressed start. However its been hours literally like overnight, woke up n the lights still blinking around. Sighzzz HELP please.

@bensappliancesandjunk 3 года назад

Press and hold cancel for 3 seconds to reset it

@JSmith-Not-Smythe-Dear Год назад

The model number for this Whirlpool washing machine is WTW4900XW0.

@sirmi9868 2 года назад

It just turn off when i try to calibrate it

@DavidSmith-le4qe 10 месяцев назад

Washer enters calibrate mode does a couple things for a few seconds and then just stops. No corrections made.

@johnniemccracken231 Год назад

My whirlpool washer still drips cold water after finishing. What can I do?

@WasherNerd09 3 месяца назад

Most likely your water inlet valve for your washer is shot, and will need to be replaced

@lithiumlounge Год назад

Diagnosed mode will not work for me

@chiyuryuu2687 5 месяцев назад

I’m sure you tried but it needs more clarification and time stamps. I just got a bunch of green lights flash to the left.

@coolrobuxgaming Год назад

That bearing is definitely bad. Also the suspension looks bad too.

@joshuaworden5571 2 года назад

Whats the model number of this washer?

@spasticbrit Год назад

WTW4900BWO

@joshuaworden5571 Год назад

@@spasticbrit thank you!

@bahamas242able 3 года назад

I did all of that and still having the same issue

@bensappliancesandjunk 3 года назад

What's the issue?

@bahamas242able 3 года назад

@@bensappliancesandjunk when I start the washer the sensing like would turn on, the lock light would turn on, then unlock, then lock, water comes out then nothing happens

@troymorris3841 4 года назад

I just watch this video so now am going to try an wash some clothes now....

@gerryomo9515 2 года назад

None of these tips are working. As soon as I turn on the machine it goes into draining mode even I’m trying to add water.

@christinebundy495 11 месяцев назад

My water stops before the machine is filled

@littleburnrrrgaming Месяц назад

2:45

@homeguestunton Год назад

It seems like the bearings are going bad on it too.

@homeguestunton Год назад

It definitely needs new suspension and bearings. Those are shot.

@hanks-dances-stuff 2 года назад

1:30

@gregorywells4423 Год назад

Bought one 1 yr. Ago....NEW...NOT WORKED RIGHT FROM DAY ONE.....JUNK !!!!

@SteveXNYC 2 года назад

The machine took 3 hours to wash a load of clothes that takes 30 minutes by hand wash. WHIRLPOOL da SH*TPOOL

@Iriea09 2 года назад

Never buy a whirpool washer! It's a peice of junk. I bought a brand new one and the thing just would never finish a cycle. Yes. I check the water valve. Yes. I recalibrate it. This thing is a piece of junk!

@wrbwn 2 года назад

Thanks for this video. These washers are a piece of junk.

@lewisgoodleaf1979 Год назад

THE BODHI 12345

@mowgli83070 Месяц назад

YOU dint test any components the machine did. I'm guessing you don't understand what I'm saying and you don't know gow to actually test individual component

@bensappliancesandjunk Месяц назад

I have dozens of other videos showing that. This video was made over 4 years ago. I realized that more videos were needing to be made with more tests so there are many, many more videos to pick from

@bassman-mv2ry 4 года назад

great info but you talk way to fast and dont list exactly what is needed we are not all experienced techs and had to watch multiple time to get the info right, ssssssssSLOW DOWN and explain steps BETTER!

@bensappliancesandjunk 4 года назад

This is an earlier video I did, and I've tried to slow down what I say on future videos. RU-vid doesn't let me edit or alter the videos in any way so I can't go in and re-do sections unfortunately.

@jameswalker590 3 года назад

It's a free video dude. You take free advice how it's given to you. The fact that you're getting advice from someone who knows what they're doing is a blessing. Pay a repairman if you can't understand or are unwilling to rewatch a few parts.