Hello petr hauser, If you have any problem of our iScooter product , please consult our cutomer service mail support@iscooterglobal.com Then we will try our best to help you!
Hello, I have an Iscooter I9 Pro and recently I got the error code E50 when I started it up, so I can't ride it. I can't find this error code in the manual. Can you give me a hand with troubleshooting? Thank you in advance.
Hello, for the size of screw you need, we suggest that you can send me the scooter model or order number to our mail support@iscooterglobal.com. Our product expert will further help you.
How do I fix my Iscooter it doesn't turn on but when I try to put it on charge the charger is green but it just doesn't turn on if you got any solutions please let me know ASAP
I have the iScooter i9 pro, which is basically this one but just another name. I had a lotta fun with it but suddenly some cable in the front near the steering wheel was snapped. I can turn on the scooter and everything but the only thing it doesn't work anymore is the handle that u use for speeding. I opened the scooter (removed the steering and got the cable that snapped) but i dont really know what to do right now. I think we got the same problem.
Hello Jas, For your issue , please following the steps to confirm the detail issue: 1. It is normal to not be able to turn on the phone in the charging state (it needs to be turned on in the uncharged state) 2. First check the status of the indicator light of the charger (red light during charging, green light when fully charged) If the red and green lights flash alternately during the charging process, we will replace the charger to solve the problem. 3. Charge the skateboard. If the red light is on when charging, it means the lithium battery is normal, and we will replace the controller; if the green light is always on and you can open the scooter easily when charging, the battery is probably broken, and we will reissue the battery. If you cannot confirm it , Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Please be free to contact our customer service mail support@iscooterglobal.com
Hello Certi, If you still need throttle now , please contact our customer service mail support@iscooterglobal.com We have enough inventory of i9 series scooters now.
Gracias por contactarnos. Debe ajustar la velocidad máxima del scooter IX4, y los pasos son los siguientes: 1. Abra la cerradura eléctrica 2. Presione el botón de encendido para encender el scooter 3. Mantenga presionados los botones de encendido y bocina durante 5 a 8 segundos para ingresar a la interfaz de configuración del modo 4. Presione el botón de la bocina y la pantalla muestra P30 (modo de baja velocidad); presione S para cambiar a P31 (modo de alta velocidad) 5. Presione el botón de encendido para guardar la configuración en el modo de alta velocidad: 15 km/h, 30 km/h, 45 km/h. Adjunto el video para su referencia. Espero que este mensaje te encuentre bien.
Yes, the video can fit i9/i9pro/i9max of old version. But now we have new i9max model as the link shown: www.iscooterglobal.co.uk/products/iscooter-i9max-electric-scooter But they have the similar operations.
Hello Strings, For your issue that you cannot open scooter, please following the steps to confirm the detail issue: 1. It is normal to not be able to turn on the phone in the charging state (it needs to be turned on in the uncharged state) 2. First check the status of the indicator light of the charger (red light during charging, green light when fully charged) If the red and green lights flash alternately during the charging process, we will replace the charger to solve the problem. 3. Charge the skateboard. If the red light is on when charging, it means the lithium battery is normal, and we will replace the controller; if the green light is always on and you can open the scooter easily when charging, the battery is probably broken, and we will reissue the battery. If you cannot confirm detail , please tell us the result and send a video to our service support mail: support@iscooterglobal.com Then we will try our best to help you!
@@iScooter hey I just bought this kind of scooter but it's not charging the light won't turn to red after being on green can you help me I'm willing to send it in Ill pay cash
I have the iScooter i9 pro, which is basically this one but just another name. I had a lotta fun with it but suddenly some cable in the front near the steering wheel was snapped. I can turn on the scooter and everything but the only thing it doesn't work anymore is the handle that u use for speeding. I opened the scooter but i dont really know what to do right now. Anyone an idea? Maybe something that I need to replace or fix?
Hello Lil, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
Hello Jill, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
Maybe I'm being stupid (probably) but it just looked to me like they broke it down and then rebuilt it? I mean. Did it go faster? What did you change? Not helpful to me but then like I said, I'm daft..
For the E14 erro issue, we hope you can provide order number and a video to our customer support mail support@iscooterglobal.com. Then our product expert will give you a proper solution.
Hello chloe, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
Hello, if you have any confusion with the video, we hope you can provide order number and detailed quesation to our customer support mail support@iscooterglobal.com. Then our product expert will give you a proper solution. We will imporve our products and provide more clearer videos for our customer, also thanks for your suggestion.
Hello Mckenzie, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
Hi my little boy I bought s9 pro max, well I need to check the accelerator it look exactly the same as your but it's green wires instead of red. But everything exactly same I took rubber grip off I can't get screen off to get to screws you did in this video. I tried razor blade just like you no luck. It won't budge any tips? I either need to replace it or somthing isn't hooked up. But if can't get to it I can't fix it. He's only had scooter since April 29, which is over a month.
Hopefully you can help me more then support I'm so upset with them lol. This video is really old though. So hopefully you see my message my only hope at this point. Thanks in advance.
hi, dear, you can leave a message to our customer service email, pls also attach your order number, we will solve it for u asap.😁email: support@iscooterglobal.co.uk
Hello Manny, I am sorry to hear that you are having difficulty with your device. We offer a minimum 6-month warranty on our products. To help us assist you and know what device you are working with, please send me your order number. Could you also please elaborate on the issue with more information? If it is something that can be better illustrated visually then please send photos or preferably a video. ( If videos , please keep each video under 30s time) We will then send it to our tech team to review if necessary. Don't worry , we will try our best to help you solve it. Our customer service mail support@iscooterglobal.com
@@Kxlvyn7salut j'ai la même trotinette la i9 Max et je ne l'ai pas encore débridé mais je n'arrive pas à dépasser 30km/h, est ce que toi aussi tu as rencontré ce problème? Merci
@@aminetouabi1870 non du tout, je suis simplement passé par l’app minirobot et j’ai rentré les données correspondant à ma trotinette dans mon cas 10,4A pour 42v je crois et ensuite j’ai pu la mettre à 35 km/h toujours via les paramètres
@@Kxlvyn7en passant par cette app le Bluetooth n'affiche rien alors que le trottinette est bien allumé y a t-il un appareillage à faire sur la trottinette ?
Bonjour, avez-vous eu un problème pour remplacer des pièces de scooter? N'hésitez pas à contacter notre service client par e-mail support@iscooterglobal.com Nous ferons de notre mieux pour vous aider.
