How to Improve Your English for Call Center: Tip #1 

How to improve your ACCENT for call center: ru-vid.com/video/%D0%B2%D0%B8%D0%B4%D0%B5%D0%BE-cWf0JIzE4Yc.html

Today was my first-day taking calls, and It was so stressful, sad, humiliating too. I was so nervous and scared. But the customers were so patient. And at the end of the day, I just wanna cry. I never thought it could be so hard, and magically you appear on my recommendations, and I'm watching every single video that I can see until I fall asleep.

I am now convinced that consistency to listen to native english speaker is the key to fluency.

Hi! After failing at so many call center interviews for a couple of years, I decided to search here in RU-vid and then suddenly I found you. After learning so much from your channel, I just passed the initial interview at Alorica! ❤️ I just want to let you know that you really helped me boost my confidence to try again and passed the interviews. Thank you so much!

Honestly, this is my first time applying in a call center, after watching lots of your videos i was able to learn, and even apply some of your tips to pass and how to communicate properly, and thanks to you and to the lord , im finally having my training🥺❤️

I like the way you speak, so calm and soft to hear.

Hello Ate, I am BSED-ENGLISH Student. You really got me after you said " The more you listen in English, the more you tend to think English". You deserve my subscription 🥰 You inpired me by the word "Just Listen"💕

Not gonna lie. Such a big help for me during my first call. I was able to respond to the customer in an appropriate way. Your videos are really helpful. God bless Ms. Sheena.

Her way of teaching and coaching as I watch this video makes me feel that I'm learning the practical way of learning English speaking, the way I never learned from formal school.

Hardest part is when you know what you want to say but you can't speak 😔 because you're nervous. How to solve that

I like how she described the english speaking as music.

7 years in BPO and there is so much to learn from speaking English. I love your videos and i learned a lot and i love you for that. Keep on making videos that will help us BPO agents improve more our communication skills.

As a call center agent myself for 5 years, I still need this. Needed to calibrate my English accent

Wow, I just realized that the reason why I find it hard to speak in english spontaneously is because whenever I speak I always construct the sentences in my head in a formal way and it is draining the braincells out of me. Nice video idol. I love you very much.

If u want to learn normal conversational, english.. I advice u to watch FRIENDS, this sitcom This had taught me alot in speaking slang english.. U dnt need a dictionary to understand, they just use simple slang american english

Hi. I think that reading aloud is the perfect complement for listening technique. Listening helps you understand how it should sounds like, and reading aloud helps you about how you should say it correctly. Those techniques combined are helping me a lot.

She's always do her best to explain well the point that she's talking about in order to make us catch her.love you sist,may God bless you more!

I'm a call center virgin and I got my job offer for a TSR post, I often watch your videos to prepare myself and set my expectations. Thank you so much, your voice quality makes it easier for me to absorb every information you've said. Great help

I worked in a cruise ship for 4 years and this casual english that your are talking about are very common among american. You need to learn and heard it if you want to survive in call center job. There's nothing wrong in speaking slang words. American do speak in a casual slang word too, base on my expereince since im working behind the line in the buffet area. Thank you for helping us to speak better english, I just started listening podcast, audiobooks, and conversation video,it helps me a lot. The only thing that I need to imrpove is my grammar..still working on it. Correcting my grammar are much appreciated.❤❤❤❤

I am practicing, repeating sentences for a hearing impaired phone job. I got so flustered, that I didn't think I could do it. After listening to you, I can almost repeat every word you said. ALMOST lol. Thank you so much for your videos.

I've been working in a BPO for more than 8 years and yet I always learn something new from Sheena. She's exceptional in a wider sense. Thanks a ton!

14:24 Woo..She's just trying to say "Be in Universal grammar than in tradistional grammar that we used in our school from elem to highschool" Loving this girl so much😍 English student here who wanted to learn more.

As a licensed English teacher, I admit that I am still not that fluent in speaking the language but through these videos of yours, I am learning more. Thank you so much!! ❤️

Definitely agree with the "Conversational English"! My way of speaking improved a lot because of it.

I've watched this video 9 months ago when times I don't speak English fluently and I am finding it hard to think what word comes next after I saying another, But now I got used to thinking ahead of the words I'm saying. It's like contracting the sentences I want to tell before I talk while in a middle of commutation. Thanks a lot for this video

I've been learning English for many years, however, it turned out to be that it is more efficient to learn from non-native spkears. Because they have so many tips and tricks that we can use in our daily conversations. Cheers!

I had my initial interview and I am waiting for my final interview in a call center company and I am watching your videos to improve my english. Your videos are helpful. I am inspired to study more because of you. 😊

I came back here just to listen to her again, and also i wanna hear her soothing voice with a great accent..

I learned from this video is that “ try to feel the music of the word” it’s amazing.✨

I like how informal but still elegant you can be. Grettings from Colombia!

This is really true especially to the children. my child is 6 year old but more fluent in english by just watching english cartoons 😊

I used to have an english teacher whom made us tell her every activity we made since we woke up at morning until right before the class, some of my classmates thought it was annoying but honestly is the best way to practice english, talking about daily life

Thank you for this video! It motivates me not to be shy when speaking with native speakers. This is what I really need right now. The need to listen. Thanks!

Hello!, I just wanted to say that you are totally right. I'm not a native speaker and yet I receive compliments about my pronunciation and fluency, I believe the cause is that when I was a child I used to watch tons of videos in which I did not understand a single word, in that way the "language shape and flow" made their way to my memories and somehow embraced it. Now my ability has already shaped

I couldn't agree more. Through listening, you could actually get familiarize with the use of the words, and the sentence constructions. That was actually the best way to master it. Hearing and hearing, more listening. ❤️

This is a 101% Legit advice to learn English language in a short period of time.Thank you🙂

Thank you so much, I'm in the BPO industry now. You helped me a lot ❤️ You deserve more.

I love how confident and calm you talk ❤ hope I can do it too.

I strongly agree with the grammar, I never taugh my 9 yr old son how to speak English, I just let him watch youtube (under my supervision) and when this online/module class began, I never had a hard time teaching him with the use of "a & an" consonant and vowels, past tense, things like that, now I know, its because I let him listen to native English speakers,

You can be a great english teacher! Like for real, you're better than my English teachers before 😂😂

I watched this 9 months ago to improve my english😌now i'm already hired in a bpo,thanks to your help love you💕

One of the best tips I've heard so far. Very straightforward. Thank you for sharing your thoughts. I also agree that it's time for us to speak casually like what natives usually do.

I love the way you teach it is easy, simple and very useful, thank you so much it helps a lot. ❤️🙏

Every time I watch your video, I can't just simply stop or switch videos. Thank you Ms. Sheena for sharing. God bless you more.

Yes, I used this like a podcast and just listened throughout the video HASHAJSHAH. But now that I realize it, it is true that listening can help. The youtubers that I watch and the stories English-speakers share on Tiktok have helped me be more comfortable speaking the language even before I learned that listening is great for improving your English. Thank you! I've been watching for the whole week now and loooove your accent! 💛💛

This is were I wanted to become when speaking in English. I wasn't able to talk long enough in English when it comes to oral communication.

I love you! you're gonna be the music that I will listen before goin' to bed.

i love how u mentioned that u used to download videos from youtube before to listen and now im downloading yours so i could listen to u talk

This helped me a lot. I'm a BSED ENGLISH student too. Thank you for sharing your information ❤️

This is cool, this is exactly what I was doing. I tend to watch American movies and they tend to have subtitles. They really help a lot. As time goes by, I don't depend on subtitles anymore.

I subscribed not because I want to learn English, but because you are not boring.

I like the way you speak. You have a soft voice that is so calming to hear.

I don't know how much you are so good in English, but I'm learning so much in your video, it helps me a lot. I'm not fluent in speaking English words but when I always listen to your video, it is always useful to me.

I keep on failing my call center interview but you've motivated me to improve my English.. thanks for this advice ms. Sheena.. i appreciate it.

Right after you mentioned A.J Hoge, i automatically search his channel and hit the subscribe button🤣

Thank God! Throughout my searched on RU-vid for years, Now I found the right one secret on how to improve my English grammar. Before I was quiet hesitant about this principle on LISTENING on Effortless English by AJ, however, I’m now convinced that listening is the most effective way to learn English easily. Eureka! Thank you Ma’am for your passion and concern about those who are English learners like me. God bless you.👍👍👍

I have been binge watching your videos maam.I wish I could speak fluent english just like you.I love the way you speak it is clear and I could listen to you all day. My english speaking is not good and Im still learning .Your videos are helpful and I am taking down notes right now to further improve my english. Thank you!

Oh my God! I'm really thankful I discover your channel! Firstly, I just came here to see some useful tips in applying call center and it's all worth to watch. But I can't take my eyes off you. I really love your eyes. And I love how you speak like a reaaaal naativee englissshh speaker 😍😍😍 U deserve my subscription 😘

Hi, been watching your videos for almost a month now, and to be honest, i'm not here to apply in a call center industry but to take an IELTS exam. It helped me a lot! And i love your accent its very clear and soothing hehe.

Her video is much better than what I've learned from a previous training in English Language

Thank you Shane . I admire your achievements. You really help us to learn not only earn more views . You change my life and hope. I agree listening is the effective learning how to speak clear.

During my onsite interview, I was watching friends. And guess what, I passed my initial interview! Yaayyy! 💖

I don't really wanna be part of a BPO Company, but still a good thing that your channel was suggested in my notification, I'm pretty sure it would help a lot whether for my career or for my personal growth. Thanks a lot for sharing. New subscriber here.

I love this channel, this is real public service to me. Thank you so much!

I had my first interview in a call center one month ago and I failed, it made me think that something is going wrong with my English, so I started looking for solutions and that's why I'm here, thank you for the tips, I will use them as much as I can to improve my confidence while speaking English.

Thank you so much, miss. So it's actually true, listening casual English is the best way to improve with the language. I'll also learn more about using those most used words in the English language better. I "gotta" admit... I've been looking for YOU since 2019! ❤

Hi! This is my first day to listen with all your spontaneous explanation about the world of English and I'm looking forward for my progression with Kwestyon. 😁❤️

Galing ng babang ito. Wala akong balak tapusin vlogs niya pero sarap pakinggan sa tenga mga sinasabi niya pati yong pagkakabigkas niya. May sense. Di ko namalayan tapos na yong video. God bless you!

This is why language exposure is essential ❤️

Your explanation are very concise, spontaneity and full of motivation. I love on how'd you explain the true essence of listening skills. Good job. I learned a lot. ♥

Hi, Ms. Shiena! Looking forward to your audio files, I really like everything the way you speak, the intonation, diction and all. I am currently searching for audio tools to be downloaded and to listen to, for me to somehow improve my way of speaking English. Thank you very much❣ Edit: actually, I decided to download your mock call videos and convert it to mp3 and listen to it over and iver again. Thank you for your videos Ms. Shiena❣️

You're one of the best mentor here in YT.really got you,and I learned a lot of tips from you, I am working in a CCI but my English is not good as you do..I am really really wanted to learn more on speaking like a native English speakers...♥️♥️

I agree. when your not bored with the speaker, you learn alot.

I find this vlog really helpful, especially for me that is very afraid to express how to speak fluently in English. So thankful to have people like you that inspire many other people who don't speak well in English like a native speaker. I guess that I will follow those tips of yours in order for me to somehow overcome my weakness and to achieve my goal of having a chance in a job like call center. P.S. Not so confident while doing this comment.

Because the formal English we've been learning in school is meant for writing formal and academic papers. We actually don't have the experiential aspect of English. It's important to reveal the specific skills that are crucial in learning wholistic English. This is what is needed for advancing into the different aspects of English Language utilization.

About 10+ years ago I learned English with my Philippine teachers online and I was in China back then. The teachers in Philippines helped me a lot. Right now I am a call Center agent in Canada and working together with my coworkers in Philippines as we have call centres both in Canada and Philippines. I am so used to Filipino accent😊.

Absolutely!. I learnt French too through listening. At first, someone taught me, one on one, but she gave up because I couldnt learn, the prononciation was just too hard, so I gave up. But when i started to listen, i started to talk until I became fluent in it☺️. Native french speaker were even amazed and telling me, " tu parlez tres bien francais, huh" where it means "you speak very good french, huh'. Theres a lot of filipino there, eventhough, they learnt french too, they just couldnt pronounce it well. So I believe, through listening, you will learn faster, and it will make you fluent. So try it, guys. It wont fail you. Just keep on listening then practice it, and you will be fluent in it too.

Worth spending my time . ❤️

I very much agree. I've always been ahead in English compared to my classmates even since we're in grade school. When writing essays or doing oral recitations, i noticed that the difference between me and them is that I just casually speak it while they try to translate every single word then patch them up to form a sentence. I guess the factor that made the greatest contribution is that I grew up watching English movies and listening to English songs. Listening really helped a lot, it felt like the language just naturally grew on me over time.

This is good and self improving video not just those who are in bpo/ call center. Thank you!

I passed initial-final interview for call center even if it's my first time; by the help of your informative videos. Thank you🌱💎.

Thank you for the tips, I'm still working out my fluency in Speaking English. Especially that my account is a Voice account and your tips would help me to enhance my fluency in a different use of method. Your insights are also amazing and very true. You're one of the channels that I'd followed in youtube related to call center because your videos and the topics you shared was indeed really helpful. Thanks a lot and God bless you miss. 😇🤗

I love you, i understood almost the whole video, except for some words but it doesn't matter, because I'm only 18 years old and I plan to keep learning every day. I will work in customer service soon. I hope this helps me to be a good English speaker as you. Thank you so much for the video.

I love how you explain and how you speak, It's very calm. I've learn a lot. I'm here cause I really want to speak in English fluently.

I think you did great at your job, I lived in canada 🇨🇦 for 14 years and work in a contact center, but you speak better than me particularly your accent it’s amazing how you deliver it, and it’s true in contact centre you need to speak same as the client , because English is not our first language and it’s not easy to adjust our accent, those people who gave you a negative feedback never worked in a contact centre, keep it up I admire you 😊

She speaks so naturally like she is a native speaker

yes aj hoge is a great teacher indeeed he could be the greatest of all time ❤✌

Thankyou, you made me inspire and I'll take all the tips. If I see I have a progress within a month I'll came here.♥️

Thank you po Ma'am. I'm a BEED graduate, I really admire you a lot.

I totally agree with you. I'm an ESL teacher, and we encourage our students to use contractions and assimilation during conversation. But we remind them not to use such words in (formal) writing. Excellent tips! ❤️🙌👏

These are such useful techniques! Thank you for sharing this! Honestly, I am struggling of expressing myself through speaking in English language in a spontaneous manner. But because of this video, I've realized the importance of listening as it will help me to improve more of my english communication skills especially that I am currently applying as a CSR in a BPO industry. Thank you so much and I do appreciate this useful tips! More videos pls! 😊♥️

She's on point, thank you very much I've learn so much on your videos 🙏

I love watching your videos! You are relaxed and yet confident in your English speaking skills. How I wish i'd get close to how good you are! Thank you for inspiring me to learn more about English.

thank you so much for giving us a wonderful tips, it's so phenomenal it really help me a lot and i'm gonna, wanna try your study method.

Dati po Hindi ko talaga pinapansin Ang pagsasalita ng English dahil Math lover ako pero ito pala Ang demands now dahil madame job makukuha pag mahusay o fluent ka in English..thank you po for this channel..😊🥰

OMG thank you for making this video, and sharing your experience. I try to apply on a BPO and I think I'm having my initial interview today, and I'm kinda nervous and overthink about it, and your videos helps me a lot. Thank you 😭♥️

I love how you speak, you helped me a lot and still helping and developing my English, so I want to thank you so much for the great favor you are doing to us, I'm your Egyptian big fan now 👍😁❤

Such a great strategy coz I’m indolent in writing and reading😄so listening is the key to improve my english thank u maam God bless u

Ate thank you for this content, I’m not fluent in English nor grammars, pronunciation your videos it help me a lot. You really straight forward thank you for helping us.

I saw your videos this past few days and I'm inspire to learn more. You deserve my subscription. Thank you