can you help me with speaking english? because you are good at speaking english and i will apply to call center now but i am weak in english. Sorry for my grammar
@@reuelicious2378 maybe u should try learning english true listening and practicing it everyday. it'll help you to improve if you also try to widen your vocabulary! happy learning
4 months ago im just a viewer preparing myself to be a part of BPO industry since i dont have a work experience when it comes to bpo and i dont have the confidence to apply because i know im not gonna make it because i've been rejected many times and i found your videos and watch all of them for almost a month and did try to give another shot and now im celebrating my 3 months in bpo industry and awarded as a one of the top agent last month and literally crying! and you have a big part of it! thankyou so much! day by day im improving myself the way how i react to my cx the way how i change my tone and how to emphatize and acknowledge the cx. i am very thankful for you coz without all of your videos mybe im still the same 4months ago.
I still remember the time when I'm applying for a job a year ago, I would always watch your videos to learn something. And now that I already got the job, I would still watch your videos and even I've been in cs department for nearly a year now, I always find your videos informative. Thank you!
HELLO! I AM AN 18 Y/O AND A FRESHER IN THIS FIELD. YOUR VIDEOS HELPED ME TO PASS MY INTERVIEWS AND ASSESSMENTS AND NOW I AM CELEBRATING MY FIRST WK BEING A KOLSENER AGENT! THANK YOU SO MUCH FOR GIVING SUCH CONTENT! I LOVE YOU VVVV MUCH!
Binge watching your videos even before I applied, got my account interview, and finally got the job offer. Now I am waiting for my training next month for the healthcare account. And I still found myself here watching these informative videos. More videos to come! Godspeed!
1 week to go and I'm going to start my training in CC I've been here for two months watching every videos that you have ,it really helps me every step of the way,start from my application ,hoping to survive my training period.Thank you so much po Ate..
Hi, I applied for a bpo company, I got the job and this is my 1st week of training. Your videos gave me lots of information and they helped me pass the interviews. Thank you so much!
I work in an ESL industry and not BPO but your videos are very good learning resources for me, there are also rude and weird students in the ESL industry and your tips can also be applied to deal with rude students, thank you, more power, I subscribed immediately the moment I came across your vids
Just discover your yt yesterday. I love your accent. I have a very strong southern accent. I really agree with this I hate working in customer service but it’s our job and we are paid for it so always put yourself in the customers shoe and try to assist them the best way that you can. I need to watch more of your videos since I really sucks with empathy.
Congratulations Sheina! 💐 You are empowering a lot of newbies in call center industry with your vlogs. May I remind the newbies or add to these "should-never-say": Guard the lips from sudden negative expressions, profanity or tics like "sh**", "f***" & the like.
These are great techniques that I never learned as a professional, I'm well versed on my job as an architect but when the pressure comes, the entire landscape change, mostly if you were with the European or Westerner Bosses, you can't handle the crap coming out of their mouth and in the end I'm the sole loser for running out of patience, truly I appreciate your videos👍❤.
I started watching your videos just for fun, and here I am, one year later ready to start my first month 😂 thanks for the useful help and indirect motivation to try this industry ❤
Ms. Sheina it really helps me out finding tips on how to do the proper way of speaking towards the customer, It helps me to elaborate the proper techniques, In a way of showing good value towards other And that's what "Customer service"! is all about.
I just had an invite interview for refreshers like me.since it was a voice account, I had to decline because I didn't have any experience about voice account.maybe I'm not just that confident to handle customer's concerns.I'd rather prefer a non-voice account like chat or email support but one of the interviewer was impressed a little bit of my english communication.I didn't expect that literally.
Thank you very much for your videos, just passed my final interview and was told that they didn't want my skills to go to waste so they are endorsing me to a bigger account. Thank you so so much
the example for what to say instead of “i don’t understand” , you just said “to clarify…” and proceeded to correctly repeat everything you just said you didn’t understand…. what do you do when you actually did not understand
for me saying "i understand" is too common its like a robot response "i understand your frustration" doesn't feel like an empathy i would say. i have my own techniques like let's say we're friends and you open to me about your boyfriend breaking up with you then i would have to put myself how they feel about it. that's how my CSAT works a lot back in the days lots of promoters but some have detractor because i couldn't get the customer at all. oh well :p
I'm learning that you REALLY have to watch your words from your "normal" way of talking to the "CSR" position way of talking. I like the one with the "As it turns out"....that one I will definitely be using!
you're awesome!! time to take notes. when I was the phone with another customer service representative they were being horribly rude and I felt like I was about to cry, I told them "don't tell me how to do this" then they said "im not telling you how to do this" it was an awful experience
Love your content... It helps me with my current job... Your mock calls its like am doing that 100x a day... All irate calls... Am here to get some tips how to handle diff clients.
thank you maam candice, im currently listening to your tips, advice, and other necessary things related to the costumer services and as to be a call center agent well. Its REALLY helpful for us, as a newbie or new applicant of that matter that doesn't yet experience of any costumer services. Thanks again for ur desirable videos that make us motivated and inspired, please post more that would help for the future call center agents. #wishMeLuckforTheComputerAssessment&forthecomingProcedureToBePassed!😇🙏 Godbless us all ❣️
Ang galing mo po... ginagawa ko nang reference ang mga videos mo para sa mga newbies namin. Thank you for coming up with in-depth, and on-point explanations about the dos and don'ts in supporting customers.
Goodmorning Shaina,, i would like to thank you so much for your great videos,, i Fast my final interview and mock call because of your video, i am a highschool graduate and 6 years no work a mother of two,,, i apply in a call center because i want to get out of my comfort zone and be the best version of my self as a full housewife a dreaming to be a call center agent to have a skill like u,, and thank you so much for manifesting ur learnings to us,, your such a wonderful person, at in the end of the month is the starting day of my trainning❤❤❤
I always waited for the moment after you say the wrong parts "You're wrong. its your fault!" i was thinking the customer would say "What you say?! YOU'RE RUDE! GET ME YOUR SUPERVISOR!" LOL
Thanks for the tips! I knew that "Unfortunately" sounded horrible. I replaced it with, "However" or "Additionally". Hopefully, that is as acceptable as "As it turns out".
Wala po tong koneksyon sa video pero Miss Sheena marameng salamat! Nakapasa po ako sa TP dahil sa inyo! Napakalaking tulong nyo po. Gaya ng pagbibigay nyo ng advice sa pagbabasa ng libro or manuod ng american movies. Thank you po! ❤❤❤
Ty for sharing all of your CSR experience with me! I am applying your tips to my customers and feeling more confident! I was wondering how you felt about scrips, this is my first CSR job and my coworker says she would never use a script because it makes you seem like a robot and makes the call seem not personal. I like the idea as a reference to guide and make it my own! Any thoughts?
Day 1 of requesting RETENTION/PROMOTION account content 😭 you helped me so much and mag 1 year nako sa cc because of you I've been following you since day 1 and it is indeed the best bpo content in youtube.
Hi Shiena! I love your voice. I just started the first week of training with bpo company. Im a newbie and I hope to pass the training. Thank you for your videos. It inspires me! 🤍
Thank you so much for your videos. It really helped me, It is my first time applying in bpo industry and I got hired. I am not fluent in english and I am not confident at all when speaking english language but big thanks to your videos. It is my first day of training tomorrow. Wish me luck. 🥰🥰🥰
Hi trainer. I love your videos. I'm learning everyday. Your video should recommended in every call center regardless of any country. I have one request can please tell us how to articulate thoughts when we are talking to a customer. I m a new bee. I get nervous while talking to customers. I'm learning and have lot mor to learn.
Hi po! Im currently working as a CSR and our QA always point out my voice😊parang bata kasi voice ko hahha skl~ btw I really love your voice ate, i keep practicing to have voice like yours po❤.
Hi there! This video is the easiest to understand and im so thankful for that. I dont have an experience as an CSR but i was offered to work in this position and i got hired after i passed the interviews. They didnt offer a training but they will only train me how to use their CRM. Is there any advice what i should do more as a CSR for the first time? By the way,i was an online ESL teacher and attended virtual assistant trainings and i made them as my relevant experience to get the role.
You are really good. I like your pronunciation and your tone. How did you get that talent? Did you practice a lot or are you staying somewhere in the US now?
Many times you can’t improvise with them it’s just something you can’t do. There’s no point in arguing with a tree, so trying to improvise with one doesn’t make much sense neither. The reason why I say this is because you’re trying to rationalize with people who don’t understand English, and that’s why you can’t improvise with them because it’s like talking to a tree. Trying to explain to them that their complaint about the freezer leaking do you isn’t going to get through to management, because they have to complain to regional management it’s not something that’s explainable. The only thing you can do is what you can do, and sometimes that means explaining what’s in your job parameter, if that means telling the customer that you’re not allowed to do it that means telling the customer that you’re not allowed to do it.
