Save your money this thing is so wishy washy when changing the batteries it’s a pure headache. Even after changing the batteries the faucet doesn’t turn on. I regret buying this thing.
Hello. I am sorry to hear that you have had issues with your Motion Sense Kitchen Faucet. Please send us a direct message with your first/last name, address, phone number, model number and brief description of the issue you are having so we can assist you further.
Pull the grey plastic circle down and pull the hose out. See this: www.moen.com/customer-support/faq/faq-035 I had to do the same thing and remove it and finally found the answer in an FAQ. I hope this helps.
Before you buy one of these you need to know there are some issues with it. I installed one of these and I am pretty disappointed in it when using the manual handle, the flow is cut in half compared to when the sensor turns it on. Its a nice gimmick gut the functionality just isn't there.
If my cat gets up on the counter and discovers she can get the water flowing by walking by, is there a timer that shuts off the water flow after a set amount of time?
Hello richardflaherty2373. The top Wave Sensor has an auto-safety feature that shutoff after two minutes. The water will continue to run until you wave your hand over the Wave Sensor again to turn it off. The bottom Ready Sensor will only run water when an object is within proximity of the sensor; 9" out from the sensor and 3" wide.
Thanks for this video. Misplaced the installation instruction, so this saved me time in trying to find them. BTW, love this unit since I installed it two weeks ago. Especially love the Turn On sensor at the top of the unit!
mine failed after 2 years, i have been using it as a regular faucet for the last 3 years. (waste of 500$) i think the control module is broken... it doesn't even light up, tried new batteries and everything... so how much is this service kit to fix my broken faucet?
Good afternoon. I am sorry to hear of the issues you are having with your Motion Sense kitchen faucet. Please send us a direct message with your first/last name, address, phone number, email address, further description of the issue you are having and a copy of the receipt if available.
Hey Moen, Have this faucet but don't have the manual. Is there more resources on what the error codes mean in more detail? Occasionally ours will stop working. Unplugging and plugging back in shows the red light pulse ~6 times, then it seems to work for about a week. Afterwhich it will randomly stop working again.
Hello Bgrishinko. The user manual for the MotionSense faucet is below. solutions.moen.com/@api/deki/files/72472/MotionSense_User_Guide_Pages.pdf?revision=1 We would need to troubleshoot the issue further to determine if the control box, electronics box or spout kit would need to be replaced. Please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
If the little light in the motion sense window won’t come on at all, what does that mean? Changed the batteries, unplugged and plugged in multiple times. Is it broken?
Hello @yuliyashishlo. We are sorry to hear of the difficulty you are experiencing with your Moen MotionSense faucet. Based on your description, further troubleshooting will be required to determine the cause and resolution of this issue. You can call us at 1-800-289-6636, Monday through Friday from 8:00 am - 7:00 pm Eastern Time. If you'd prefer, you can use the following link to send us an email and a picture of the installed faucet: www.moen.com/customer-support/contact-us
Water wont turn off. Motion sensor went completely dark. Changed batter and still not work. I cant use the kitchen sink faucet now as i had to shut the water off from the main source. Please help!!!! I wish i got a standard regular faucet!!!!!
Hello L, I am sorry to hear you are having issues with your current Moen Motionsense faucet. Please contact Moen directly for further assistance at 800-289-6636. Our business hours are 9:00 a.m. - 5:30 p.m. Monday through Friday Eastern Time. Moen is currently experiencing higher volumes at this time, you can also contact Moen directly at the “Contact Us” link on the Moen website at www.moen.com.
Our Moen hands-free faucet stays in the start-up mode, and keeps turning itself on randomly. We've replaced the batteries, re-booted the system, checked the power and data cable connections, all to no avail!
Hello John, Moen would be more than happy to further assist you with your Moen kitchen faucet. Moen would need additional information from you. Please contact Moen directly at 800-289-6636. Our business hours are Monday - Friday 8 am-7 pm EST.
Hi I bought one of these from America and I live in United Kingdom and I need a adapter for it. What size adapter do I need for the flexi. Please help me
Anyone know how to stop Motion Sense in these faucets? Ours just starts up when we are doing other chores in the sink and gets clothes wet or just starts up without any need!
Hello mpuvvula, for further assistance Moen would need additional information regarding your product, please contact Moen directly at 800-289-6636. Our business hours are Monday-Friday 8am-7pm EST.
The hands free faucet is the worst!!!! Just get the standard regular faucet. I’ve never had something drive me so crazy before and moen customer service sucks because they didn’t even know how to help me over the phone and I had to wait 8 hours for a call back from them. Ridiculous
Hello King of Gondor. We are sorry to hear of the difficulty you are experiencing with your Moen product and with your attempt to contact us for warranty service. What you are experiencing is not consistent with the quality we strive to provide. Please do not give up on us! You can send your warranty request to via email. Please visit our website at www.moen.com, click on the “Service” option, and then choose the “Contact Us” button.
I love the motionsense so much I’ve bought 2 of the align models. I had a problem with 1, called customer service and received very professional advice
The house we purchased had this already installed. One year later, the faucet is not totally shutting off and a small stream of water comes out and can't shut it off with handle or motion sensor. The handle appears loose and the sleeve next to the handle pulls away exposing the insides. I don't know how to tighten this back. There is a hole which may hold an allen screw/bolt but I have to blindly insert and cant tell if it is doing anything since it is up against the kitchen wall. Does anyone have any information on this?
Hello. We are sorry to hear of the difficulty you are experiencing with this Moen MotionSense/Wave kitchen faucet. 1-You would need a 3/32 allen/hex wrench to tighten/loosen the handle set screw. 2-The following link will assist with the re-assembley of the handle dome kit parts: solutions.moen.com/Article_Library/Kitchen_Handle_Side_Mount%3A_Slide_On_Dome 3-If the faucet has 2 sensors, one on the faucet body & one on the top of the spout, you can use the following link to help you determine which version of the faucet is installed and how to troubleshoot the issues you are experiencing: solutions.moen.com/MotionSense%3ADual_Sensor-Hands_Free_Faucet 4-If the faucet only has one sensor, on the side of the faucet body, you can use the following link to help you troubleshoot the issues you are experiencing: solutions.moen.com/MotionSense%3A_Wave-Single_Sensor_Hands_Free_Faucet For additional assistance, please call us at 1-800-289-6636 in the US or 1-800-465-6130 in Canada.
Hello Tim. To disconnect the push fit hoses from the control box push down on the gray ring on the control box. While firmly pushing on the gray ring, pull the hose to remove. Refer to the following link: solutions.moen.com/Article_Library/MotionSense_Dual_Sensor-Removing_The_Push_Fit_Hoses_From_The_Control_Box If you need additional assistance, please email us by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Hello Casey. Moen MotionSense/Wave Kitchen faucets offer the ability to operate the faucet with the sensors or with the manual handle. The faucet still needs to be connected to power-batteries or AC Adapter-for the manual handle to work.
Hello ME Tubay, Moen would recommend you take the spray wand off and clean the screen washer between the hose and wand. If this does not resolve your issue, Moen would also recommend cleaning and flushing the filters. Following the instructions below: Cleaning the first filter: 1. The gray control box has hose numbers imprinted on it. The number 2 hose has a built-in filter. To remove the filter from hose number 2, firmly push the gray ring against the control box while simultaneously pulling the hose out. 2. Once the hose is disconnected, unthread the brass fitting on the end of the hose. Hold the number 2 hose with a wrench at top of the filter connection. Unscrew the filter with a second wrench. 3. Rinse debris from the filter screen. Reassemble the filter into the housing and tighten using two wrenches. Insert the number 2 hose assembly into the control box. Gently tug on the #2 hose to check for a secure connection. Turn on the water supply. Cleaning the second filter: 1. The housing for the lower filter is located on the underside of the control box. Loosen the filter plug with a flathead screwdriver. 2. Pull the filter off the filter plug. Note: There will be some water released from the control box filter plug location, place a cup under the location to catch any water. 3. Rinse debris from the filter screen. Firmly push the filter back onto the filter plug and thread it back into the control box. Turn on the water supply. If the instructions above do not resolve your issue, please contact Moen directly.
Moen does not have a video; however, if you use the link below you will have a visual of how to clean the filters. solutions.moen.com/Article_Library/Low_Flow%3A_Cleaning_Faucet_Filters_(2012-2015) If you need further assistance, please contact Moen directly at 800-289-6636.
Hello ME Tubay. We are sorry to hear that you are still experiencing an issue with your Moen MotionSense kitchen faucet. At this time, we would suggest contacting Moen directly in order to further troubleshoot your faucet with you.
Hello Sam the Handyman, To remove the push fit hose from the control box, push on the gray ring on the control box. While firmly pushing on the gray ring pull the hose to remove.
@@moenfaucets this a terrible design and multiple customers have inquired about the same push fit hose removal. Obviously one would think you could simply push on the firm gray rings to remove the hoses but that’s hasn’t been the case. Is Moen working on developing any fail-safe mechanisms for future uninstallation?
Really? i was about to buy the ARLO unit but this video discouraged me to do it. Who wants all those boxes, cables and whatnot underneath he sink? also batteries? wow
Hello A Skoyles. To remove the push fit hose from the control box, push down on the gray ring on the control box. While firmly pushing on the gray ring, pull the hose to remove. Please refer to the following link: solutions.moen.com/Article_Library/MotionSense_Dual_Sensor-Removing_The_Push_Fit_Hoses_From_The_Control_Box
We are sorry to hear you are having difficulty removing the hose(s). To further assist you, please send us an email by visiting our Contact Us page at www.moen.com/customer-support/contact-us or you can call us at 1-800-BUY-MOEN (1-800-289-6636). Our current business hours are Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
man people are getting too lazy to even turning the lever????.....I would think crawling under the sink to change the batter would be more of a PITA.....Someone said Luckily the faucet works manually with batteries installed. So when the power goes out/batteries die it doesn't work?
Hello Dennis M. The first generation of Moen's MotionSense faucet could still be used, by turning the lever handle to turn on/off the water, even if there was no power to the faucet-no battery or AC power. The second generation of Moen's MotionSense faucet can only be used if it has power to the faucet.
How do you adjust the sensitivity? I recently changed my batteries and the unit comes on when someone stands in front of the sink. Is that a sign that the module needs to be replaced?
Hello Aaron. We recommend resetting the faucet. To complete the reset, unplug the power and data cables from the control box. After 60 seconds, plug in the data cable first, followed by the power. Please ensure that the data cable is installed completely into the electronic box. This connection is a tight fit; and, if not fully engaged, the faucet will not work properly. Do not stand directly in front of the faucet during startup/calibration. Our Product Specialists would appreciate the opportunity to troubleshoot and offer technical support. Please feel free to call us at 1-800-289-6636; our Consumer Services Center is available Monday through Friday from 8:00 am - 7:00 pm Eastern Time.
Moen Thank you very much. I disconnected the battery pack for about 40 seconds and reconnected it to the module. The faucet is working a little better now, not AS sensitive. Question for you. Why wasn’t the faucet supplied with the option to power the faucet from the wall?
Hello Aaron. That is good news about the reset! We offer an AC Adapter with power splitter, part number 169031, which must be purchased separately. The power splitter will work as a backup power source if your home loses electricity. You would use the battery pack supplied with the faucet when installing the Power Splitter and AC Adapter.
@@moenfaucets I have 8735ESRS Haysfield with Motion sense. I have a problem, the sensors don't sense to turn off. The water keeps going forever never stops. Unless I remove the power cable,data cable and cutoff water supply. What could be happening? My faucet refuses to sense manual mode too. I have a kitchen sink with no water. Is there a way to bypass the sensors and purely go manual?
