I have just received a pressure canner from a company here in France - there were absolutely no instructions with it and there is no make on the canner; so I don't know what it is and they seem to be ignoring my e-mails to date! I am a bit freaked out as I have a pile of squash and courgettes. The problem is that there is no trivet to go on the bottom. You are sooo lucky in the US as you have so much guidance!
Janice, you may download a PDF of the instructions with this link: www.gopresto.com/content/parts-service/parts-lookup Email contact1@gopresto.com if you have any further concerns. Please provide your model and series number so we can help you further.
Poor Janice , I understand your frustration and have had similar experiences . Now I only buy where they sell on an intelligent way like on Amazon . The seller gets a quote of his client and will watch out for bad comments . Amazon is a bit more expensive but all the things I bought there ( over 200 trough the years ) are good as well as the service afterwards .
We are glad it's helpful for you! We have a great Customer Service team to help you out if you have any questions as well. Call 1-800-877-0441. They are available weekdays, 8-4 CT.
Hi Barb, We're happy to hear you found the video helpful. Will you please call us so we can help you with the manual? The amounts are indeed listed, We can help you navigate the book and answer any other canning questions you have. We are available weekdays, 8:00 - 4:00 Central Time. Call 1-800-877-0441.
The steam dial gauge should be checked annually at your local County Extension agent. You may also send your gauge to Presto for inspection. If you choose to send the gauge to us, you may send to: National Presto Industries Inc. 3925 N Hastings Way Eau Claire, WI 45703-3703
@@PrestoAppliances I have a 23 quart presto canner. When I put a cooking rack in it seems I can fit 5 pint size on top and 7 quart size on bottom. Would that work? It closes fine just a a little snug .
‼️⚠️ the recipe print version omits the addition of the lemon juice before adding to jars! I just made this delish soup using my PC on its inaugural run❤️
Please call us so we can evaluate your situation with the canner you have. We can advise once we know more information. Please call 1-800-877-0441; we are available weekdays, 8-4 CT.
I do have a question: I also have a digital Presto and while canning my carrots the other day I forgot to take off the regulator and I canned with it on through the entire process. Is that a problem? Everythng else was perfect I completed the process to the very end. Thanks in advance.
Venting is necessary to ensure that all air is exhausted from the canner as well as the jars. Removing the regulator ensures the canner is vented. This is a food safety concern. Although your jars sealed, they were not properly canned and we cannot be certain your food is safe.
Thank you so much for your reply. I guess I will toss them I really don't want to take a chance.. After all they are only carrots, I'll consider that practice and a lesson learned: I'll never do that again :)@@PrestoAppliances
This would be dependent on which canner you have. Kindly reach out to us via phone so we can discuss your canner and canning needs. Call 1-800-877-0441, we are available weekdays, 8-4 CT.
I have now ordered a trivet for the bottom from another place - can i use a cloth underneath? until i get it as it was out of stock here - typical of France!
The steam dial gauge should be checked annually at your local County Extension agent. You may also send your gauge to Presto for inspection. If you choose to send the gauge to us, you may send to: National Presto Industries Inc. 3925 N Hastings Way Eau Claire, WI 45703-3703
Hello, I have the 23-quart Presto Pressure Canner. Unfortunately, here in Germany we dont have the usual american sizes of glasses. Exactly 5 glasses fit in the Pressure Canner. Since there is still plenty of room at the top, I would like to make a second layer on top of the bottom one. Is this possible? Do I need a second rack for this? Many greetings from Germany.
Hello! Thank you for reaching out. You mention the glasses are different sizes than American sizes. Could you provide a size that they measure? Volume? What brand name are the jars? We could have a private conversation via email if you prefer. Email contact1@gopresto.com. We are happy to help either via email or here.
@@PrestoAppliances Hello and thank you for the quick reply. Weck brand glasses are widespread in Germany. We also have a lot of them that we always use. We have 1 liter and 0.5 liter jars. We already have a lot of this glasses, so it doesn't make sense to buy new ones. Especially since they will be unaffordably expensive until they are here in Germany. The pressure canner fits 5 large glasses. I would like to place 5 small glasses on these. However, the jars in Germany also have the lid made of glass! The question is can I put glass on glass or whether I need an second rack for this?
Thanks for your reply! I realise my canner is an unknown make from China - as the company sent me a silly video of the canner in operation lasting about 2 seconds! I could have bought one from Amazon UK as in France it is useless trying to buy a decent canner. Here all things are from China! I am usually careful with what I buy but oops I made a mistake. I will have to try it as it cost 80 euros and 50 for a trivet for the bottom.
Help I don’t know when to put the regulator on. My had a very fine stream of steam but not like any of the pictures. How long should it take to come up to steam. Have a 23 qt canner with 13 pints in it.
You need to vent your canner for 10 minutes before placing the regulator on the cover. Depending on the lighting in your kitchen, it may be hard to see. If you have questions, please reach out to us at 1-800-877-0441 and we can help you. We're available weekdays, 8:00 - 4:00 Central Time.
I new to canning and tryed a trial run can't controll the heat even on the lowest setting on the burner on the gas oven. Want 11 lbs keeps building over that ..I hope I don't need to baby sit this . Please help
Try turning your heat on the stove down when the PSI is at about 8-9 to slow the pressure build. Our Customer Service Team would be happy to speak with you! Give us a call so we can discuss your canning situation. Call 1-800-877-0441, we are available weekdays, 8-4 CT.
To install the gauge, place the rubber washer on the pin, place the pin in the appropriate hole in the cover, add the metal washer and tighten with the nut. Call us at 1-800-877-0441 if you need further assistance.
Steam escapes from the vent pipe when the regulator rocks. This is normal. However, send us a video if you want us to double check. Our email is contact1@gopresto.com
Thank you so much!! First time doing this was yesterday! Found I didn’t put enough liquid and tops weren’t sucked in but the pop when u press happened. I’m learning! Thank you for your help!😅
Nikki, will you please send pictures of the handles/arrows not aligning so we can check this out? We would like to see a picture of the model number with the handle as well. Email contact1@gopresto.com.
We have vacuum sealers available and would like to discuss what you would like to preserve with this. Call us, we're happy to help! Call 1-800-877-0441; we're available weekdays, 8-4 CT.
Thank you for your suggestion. We will pass it along to our design team for future consideration. However, please note per USDA guidelines, ½ gallon jars are safe to be used for canning high-acidic juices only (apple, grape). Please let us know if you have further questions.
Hi Jody, please reach out to us directly. Call 1-800-877-0441 or email contact1@gopresto.com. Please have your model number of your canner handy along with the stock number of your sealing ring. We are available weekdays, 8:00 - 4:00 Central Time.
