How to Prevent and Manage Burnout 

How to Prevent and Manage Burnout
Co-Led by Ryan Johansen, Ashna Patel and Jan Young
June 18, 2024
Welcome to SuccessHour by CxXchange. In this episode, Ashna Patel and Ryan Johansen lead a discussion on preventing and managing burnout.
Drawing from personal experiences and professional insights, they explore the nature of burnout, the importance of identifying early signs and symptoms, and strategies for coping with and overcoming stress.
Key takeaways include:
-understanding burnout as a combination of various factors
-utilizing cognitive behavioral therapy (CBT) techniques, and
-implementing 'bounce back' activities to counteract burnout.
If you want the slide deck and breakout room notes from this session, head on over to: www.thecxxchange.com/resources
About Our Guests:
With over 10 years of experience in Pre-sale and Post Sale motions (including Customer Success, Account Management, Sales, Customer & Product Marketing) and a strong understanding of Business acumen, Ashna is passionate about helping individuals, teams, and businesses grow and thrive in the SaaS industry.
She is also a Growth & Empowerment Coach who supports senior professionals and new leaders find clarity in their career + life goals and improve their overall well-being. Additionally, she’s a Co-Founder at CS Insider & a Growth Coach at Pathway by CS Insider, a one-stop newsletter for all things customer success, designed for professionals at all levels and stages of their careers.
Through these ventures, Ashna empowers, mentors, and coaches individuals to achieve outstanding performance and build and scale SaaS businesses. For her contributions, she has been recognized as a Top Influencer in many capacities.
Follow Ashna on LinkedIn: / ashnapatel92
Ryan
Ryan is a former leader who ended up hospitalized due to workplace stress. His mission in life is to help people avoid what happened to him. Since 2021, he’s coached thousands of people at some of the biggest companies in the world.
Follow Ryan on LinkedIn: / ryanjohansen1 , and learn more about him on his website: stresslessandgetmoredone.com.
Jan Young, Founder and CCO of JanYoungCX, is an award-winning Customer Success leader who has transformed CS leaders into award winning executive leaders. She has served as VP Client Services for two successfully exited startups. Since 2016, Jan has been pivotal in advising and coaching startup founders and CS leaders to grow post-sales revenue, align go-to-market strategies, and improve customer advocacy. Her holistic approach to Customer Success is rooted in a broad spectrum of roles including Project Management, Product Ownership, Marketing, Sales, and more. This diverse background empowers Jan to bring a unique, cross-disciplinary perspective to SaaS B2B tech, bridging gaps to drive customer led growth.
Follow Jan on LinkedIn: / jan-young-cx
Learn more about her services: JanYoungCX.com
About CxXchange (formerly #CSOfficeHours)
CxXchange is a place to Xelerate your career and Xchange ideas. We're a community of post-sales leaders, individual contributors, and professionals transitioning into Customer Success.
Post-sales includes Customer Success, Customer Support & Services, Onboarding & Implementation, Professional Services, Customer Marketing, Customer Education, and Revenue and CS Operations.
CxXchange started in March 2022 as #CSOfficeHours, a weekly virtual meetup for CS leaders, CSMs, and folks transitioning into CS. It has since grown to include a slack community, a book club, job search cohorts and mock interviews, and CS Leader and CSM Collaboration Groups.
Everyone is welcome. Come join us!
About SuccessHour
SuccessHour is one of the programs of the CxXchange community and the genesis of how it all began. It serves as a weekly gathering of CS leaders, CSMs and professionals transitioning to CS who are committed to lifelong learning. In the session and in the community, they exchange ideas and accelerate their careers. Success Hour has become a community to join for networking, connecting with CS thought leaders, exchange ideas, and learn.
Learn more and join us at CxXchange!
Our website has everything you need: www.thecxxchange.com/
Follow us on LinkedIn: / cxxchange
Join our LinkedIn group to share your thought leadership: / 14089431
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