How to program the DITRA-HEAT-E-RT Thermostat 

Great to hear, enjoy the warmth! 🍊

Hi Steve, could you please give our Product Support team a call for this? US 800-472-4588 CA 800-667-8746 Thanks!

Hi Jillian, Here's a link to the user manual. sccpublic.s3-external-1.amazonaws.com/sys-master/images/hf5/h5e/9127938981918/DITRA-HEAT%20Thermostats%20User%20Manual.pdf You are also welcome to contact our customer support team for assistance: 800-472-4588 (US) or 800-667-8746 (CA) 🍊

Hi there! Sorry to hear you are having trouble with your DITRA-HEAT system, we want to support you with that! Can you please contact our product support team to discuss your issue.They will be able to assist with this. You can reach them at 888-472-4588 (US) or 800-667-8746 (CA).

Hi Patrick, You can just hold the side (power) button for 2-3 seconds to turn the thermostat on or off. Hope this helps.

@@schlutersystems1 How do you turn it on after being off for 5 weeks while away? Cant find a manual on it for help.

Hi there, Please give our Customer Support Team a call. They might be able to explore some options with you. You can reach them at 1-800-472-4588 (USA) or 1-800-667-8746 (CAN).

Hi Scott, yes, that's correct.

Exactly. All these videos and none of them tell you how to turn off the heat for summer:::

@@markbodogh6574 Agreed. I was just looking for a solution for this when I came across this.

Hey Matt, Our customer support team can help you out with that one! 800-472-4588

Hello! Not sure to understand the question. Would you be able to contact our customer service team about it? You can reach them at 800-472-4588 (US) or 800-667-8746 (CA). Thanks!

Hi Jung, the temperature indication is for the floor, not the air temperature. If the system/sensor is installed properly, the floor temp reading on the thermostat should be either the same or pretty close to floor surface temp. If there is an incorrectly connected sensor, you may not feel heat on the floor and the thermostat readings could be off. In that case, we would suggest contacting customer service for assistance. If you do feel heat on the floor, you would simply adjust the temperature settings until you find one you are comfortable with. Hope this helps! Please give our Product Support team a call if you'd like to discuss your project in more detail: 800-472-4588 (US) or 800-667-8746 (Canada). Thanks.

Hmmm... It would be unusual for the battery to go bad. The best way to figure out what exactly is happening with your thermostat and how to get it fixed is to contact Customer Support for assistance. They will help you troubleshoot the issue and find the correct resolution. 800-472-4588 (US) 800-667-8746 (CA)

Hi there, our Customer Support team would be best suited to help you troubleshoot. You can reach the team right here: 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!

Hi there, can you give our Product Support team a call, they will be happy to troubleshoot with you. 888-472-4588 (US) or 800-667-8746 (Canada). Thanks.

Hi Jeff! The wi-fi thermostat does have a vacation mode. The DITRA-HEAT-E-RT do not have that option. You can turn the power off at the thermostat or at the breaker. Other option would be to manually turn down the temperature to something where it wouldn't heat (50 degrees for example) and then select for the change to be "permanent". Once you do that, a button will show up on the display that says to resume schedule. Hope that helps!

Hi there! This might be easier for us to discuss with you on the phone. It sounds like the correct reading, and you can double check it with the ohms number on the silver tag. If it does not match up, refer back to the meter manual to find out the range for each ohms setting and try again. Again, think this might be easier for us to discuss on the phone, where we can get some more info from you. Please give our Product Support team a call directly at 800-472-4588 (US) or 800-667-8746 (Canada). Thanks.

Hi K S, can you give our Product Support team a call... they'll need to trouble shoot with you a bit, and then be able to advise from there. 800-472-4588 (US) or 800-667-8746 (Canada)

Hi there, You can just hold the side (power) button for 2-3 seconds to turn the thermostat on or off. Hope this helps.

Hi Mary, That is the current temperature (floor or room, depending on what it's set at. 🙂

Hi Jerusha, we have a dedicated team that can troubleshoot this with you. They can be reached at US: 800-472-4588 or CA: 800-667-8746

Hi John! Thank goodness for warmer days. 🙂 here are three ways to turn the unit off. 1. Hold the button on the bottom right hand side for 2-3 seconds. This will turn the unit off, but the breaker would still be on so there will still be power going to the unit. Hold the same button down for 2-3 more seconds to turn the unit back on. 2. Turn the breaker off. You will have to turn the breaker back on again prior to using the unit again. 3. Adjust the manual target temperature to 50 or lower and then select "Permanently" for the time frame. This will keep the unit on, but it will not heat because the target temperature is so low. In this case, you can quickly, manually adjust the temperature target at any time to get the thermostat to start heating again. Hope this helps!

@@schlutersystems1 Hello, you said 2.Turn the breaker off. What breaker are you talking about? Where is it located?

Hi Anne! You can override the temperature as you wish. Please see page 25 and onwards of the Ditra-Heat-E-RT manual here: sccpublic.s3-external-1.amazonaws.com/sys-master/images/he5/h70/8854609887262/DITRA-HEAT-E-RT%20User%20Manual.pdf

How to get the user manual? The installer never left one .

Hi SoonRetiring! Can you give our Ditra-Heat Specialists a call? They can go through thermostat tricks with you in detail. You can reach them at (US)888-472-4588 or (CA)800-667-8746. Thanks!

Hi Arpad, the floor load is used to calculate the approximate energy consumed by the floor heating system. If the floor load is entered in kW on the floor load screen, the user can then view their system's estimated energy usage data under "Menu" > "Energy Use". If the screen is bypassed or an incorrect floor load is entered, it will have no effect on the floor's heating performance or operation of the system. For your system, if you plan to track the energy usage data, we recommend rounding up to 0.5 kW on the floor load screen. The Schluter DITRA-HEAT-E-RT and DITRA-HEAT-E-WiFi thermostats can be programmed by the user to fit their scheduling needs. Also, another way to stop the floor from heating is to hold the button on the bottom right hand side for 2-3 seconds. That will power the unit off, but the breaker will still be on. You can hold the same button down for 2-3 more seconds to power the unit back on. For additional assistance, please contact our Customer Service team or view the DITRA-HEAT Thermostats User Manual by visiting the product page on our website.

Hi Chip, if you need help with your thermostat, please give our Customer Service team a call at 800-472-4588 (US) or 800-667-8746 (Canada). Thanks!

We'd love to hear more about what's going on here. Do you mind giving us a call? Our Product Support team will walk you through a few questions to get to the heat of the matter (see what we did there?). You can reach us on US: 800-472-4588 or CA: 800-667-8746 Thanks!

Hi Tim, please give our Customer Support team a call, they'd be happy to troubleshoot with you and figure it out. 800-472-4588 (US) or 800-472-4588 (Canada). Thanks!

@@schlutersystems1why you guys can do separate video on it ??

Hey, David! There are several ways to "turn off" the thermostat other than the normal heating and cooling cycle (turn on and turn off times) you program in as a set schedule for morning, day, evening, and night temperatures. 1. Hold the button on the bottom right hand side for 2-3 seconds to power off the unit. You can hold the same button down for 2-3 more seconds to power the unit back on. 2. Adjust the manual target temperature to 50 (or a lower temperature that would never give the thermostat a reason to kick on) and then select "Permanently" for the time frame. When you want to resume operating as normal, you would just click "Return to Schedule". 3. Turn off the breaker. Please contact Customer Support if you need help with programming your system.

Hi Josiah, The floor load in kW is equal to the total wattage of the cable or cables connected to the thermostat divided by 1000. The total wattage can be found on the silver identification tag that's attached to the heating cable or in the Price List. If needed, there is a little more detail on page 16 of the DITRA-HEAT-E-RT User Manual which can be found here: sccpublic.s3-external-1.amazonaws.com/sys-master/images/he5/h70/8854609887262/DITRA-HEAT-E-RT%20User%20Manual.pdf Hope this helps!

@@schlutersystems1 This is why I found the video ... installer didn't explain but I found the silver tag. In my case it was 1160 watts so I used 1.2Kw on the thermostat.

Hi there! Good question! Please call our Customer Service team at 1-800-472-4588 (USA) or 1-800-667-8746 (CAN). They will be able to help you out.

Hi Maria, thanks for the comment! If you are able, could you please give one of our Ditra-Heat specialists a call? You can reach them by calling our Customer Support team a call: (US) 888-472-4588 or (CA) 800-667-8746 Thanks!

@@schlutersystems1 I know this was a year ago but it didn't get an answer that should be addressed for many.

@@boilerman1991 There is a button located on the lower right-hand side of this thermostat model (DITRA-HEAT-E-RT) shown. If you hold the button the thermostat will turn off. Please see our website for the thermostat quick start user guide or contact the DITRA-HEAT specialists for further assistance at the numbers listed above.

Push and hold the button on the right side near the bottom. Push and hold again to turn back on.

Hi Judith, Can you please give our Product Support team a call? They'll be happy to walk through some troubleshooting with you. Thanks! US: 800-472-4588 CA: 800-667-8746

Hi Chris, The floor load in kW is equal to the total wattage of the cable (or cables) connected to the thermostat divided by 1000. The total wattage can be found in the Price List or on the silver identification tag attached to the heating cable. More details can be found on page 16 of the DITRA-HEAT-E User Manual. sccpublic.s3-external-1.amazonaws.com/sys-master/images/h03/h21/9083839676446/DITRA-HEAT%20Thermostats%20User%20Manual.pdf

Hi Gastón, please give our Ditra-Heat specialists a call. They are well versed in all aspects of our thermostats! You can reach them at (US)888-472-4588 or (CA)800-667-8746.

I have this thermostat and I just turn it to the very lowest setting, I think it's 64 degrees. My house is always warmer than that so it works for me i.e. it won't turn on because the setting is too low.

Hi Josh, for specific instructions on your thermostat, the best place to go is our www.schluter.com website. Here's a link to the page with all our thermostats listed. Each product page contains all the documentation of each of our thermostats: www.schluter.com/schluter-us/en_US/Floor-Warming/Thermostats/c/FW-T If you prefer, please don't hesitate to give our Product Support team a call directly to discuss any particular questions you need help with. 888-472-4588 (US) or 800-667-8746 (Canada). Hope this helps!